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Emotional Intelligence - 2.ppt
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- 2. Feelings are indispensable for rationaldecision making. They are like a compass, they guide us in the right direction. 12/20/2022
- 3. Three Competency Domains 1.Technical Skills 2. Cognitive Abilities 3. EI Abilities 12/20/2022
- 4. Studies* show: For alllevels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate. The higher the level of a position in an organization, the more EI seems to matter. Executive Leaders show an 85% correlation between EI competency and success. 12/20/2022
- 5. EI Competencies ď‚— Self-Awareness ď‚—Self-Management ď‚— Social Awareness ď‚— Relationship Management 12/20/2022 EI
- 6. Self-Awareness Knowing one’s internalstates, preferences, resources and intuitions  Emotional Self-Awareness  Accurate Self-Assessment  Realistic Self-Confidence 12/20/2022
- 7. Knowing one’s internalstates, preferences, resources and intuitions Emotional Self- Awareness – Recognize your own inner signals, note how decisions and values match Accurate Self- Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self- Confidence – Be willing and able to play to your strengths, admit you have them! 12/20/2022
- 8. Self-Management Managing one’s internalstates, impulses and resources  Emotional Self-Control  Transparency  Optimism  Adaptability  Innovation  Achievement 12/20/2022
- 9. Emotional Self-Control –Manage your own disturbing emotions, stay calm and clear-headed Transparency – Live your values, admit mistakes, never turn a blind eye Optimism – Roll with the punches, expect the best of everyone. Adaptability – Flexible, nimble, fluid, comfortable with ambiguity Innovation – Seize opportunities, or create them Achievement – Continually learning – and teaching– ways to do things better Managing one’s internal states, impulses and resources 12/20/2022
- 10. Social Awareness Awareness ofother’s feelings, needs, concerns and the currents, networks and politics of the organization  Empathy  Organizational Awareness  Service Orientation 12/20/2022
- 11. Awareness of other’sfeelings, needs, concerns and the currents, networks and politics of the organization  Empathy – Listen, attune, grasp other’s perspectives  Organizational Awareness – “P”olitically and “p”olitically astute, know the values and unspoken rules  Service Orientation – be available to your staff, serve to receive excellent service 12/20/2022
- 12. Relationship Management  Inspirational Influence  Developing Others  Change Catalyst  Conflict Management  Building Bonds  Teamwork & Collaboration 12/20/2022 Awareness of one’s effect on others, ability to work effectively and efficiently with others
- 13. Awareness of one’seffect on others, ability to work effectively and efficiently with others Inspirational – Embody what you ask of others Influence – Be persuasive and engaging Developing Others – Cultivate people’s abilities Change Catalyst – Recognize the need for change, challenge the status quo Conflict Management – acknowledge and redirect Building Bonds – Cultivate the web of relationships Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation 12/20/2022
- 14. Your goals… or whatdo you really want Jot down three areas where you’d like to be more effective (work and / or personal life) Prepare to discuss some of these goals with the group Provide your insights to participants 12/20/2022
- 15. Self Assessment Opportunity ď‚—Self assessment available at: http://www.utne.com/azEQ.tmpl ď‚— Slideshow available at: http://www.psers.state.pa.us/ei.ppt 12/20/2022
- 16. EQ Self-Assessment Checklist Rateeach question below on a scale of 1-5, according to how true it is of you. 1 2 3 4 5 virtually never virtually always ____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction.” ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low. 12/20/2022
- 17. Assessment Discussion Is self- assessmenta valuable tool? How are comparisons of group scores useful? Is it worth the time to develop “soft” skill sets? What resources are out there for us? 12/20/2022 Discuss these questions in groups:
- 18. How can weuse Emotional Intelligence Concepts in a Leadership Context??? EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life. 12/20/2022
- 19. Issues affecting HRprofessionals Brainstorm issues How can we incorporate EI “tactics” to help us do our jobs effectively? How can we use EI competencies to “shield” us from the traumatic energy that comes our way? 12/20/2022
- 20. EI Competencies ď‚— Self-Awareness ď‚—Self-Management ď‚— Social Awareness ď‚— Relationship Management 12/20/2022 (from Primal Leadership Goleman, Boyatzis and McKee 2002) EI
- 21. A chance toquestion our answers What issues do you see arising in attempting to institute an EI competency in your agency? What value do you see in developing EI competencies for yourself and those staff who work with you? What are your questions / concerns / comments about this presentation? 12/20/2022 EI !
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