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EMOTION MEASUREMENT SERVICES FOR
KNOWLEDGE WORKERS
MaijuVuolle, Henna Salonius, Johanna Lintinen & Julia Mäkinen
R e s e r 2 0 1 5 conference - September - Copenhagen
AGENDA TODAY
• Background of the paper
• Emotions and their measurement at work
• Emotion measurement services
• User experiences
• Summary
How are you
FEELING at the moment?
BACKGROUND – EMOTIONS MATTER
Interest in everyday emotions of employees – how to
support well-being and performance?
• Measuring emotions is one approach to increase awareness.
• Need for more research on emotions at individual level
(within person) and at real life work context.
• User experiences of three emotion measurement services and
their usefulness in daily knowledge work.
• Managerial guidelines for planning and executing emotion
measurement.
Exited
Enthusiastic
Energized
Happy
Pleased
Content
Relaxed
Calm
Sad
Gloomy
Fatigued
Tense
Angry
Irritated
Hostile
Agitated
WHAT are emotions - Circumplex model
PLEASANTUNPLEASANT
HIGH
ACTIVATION
LOW
ACTIVATION
(adapted from Russell, 1980;
Shaufeli & Salanova, 2014)
MEASURING EMOTIONS AT WORK
Experience
Self-reporting tools
Surveys
Diaries
Physical reaction
Skin conductance
Brain activity
Heart rate variation
Expression
Facial and vocal
RESEARCH METHODS
Daily experience
survey
- 22 participants
- 2 intensive weeks
- 3 months once a week
- 10 interviews
Emotional
intensity
- 8 participants
- One working week
- Questions in daily
report
Tracking
emotions
- 8 participants
- One working week
- Questionnaire
EMOTION MEASUREMENT SERVICES
UNPLEASANT
HIGH
ACTIVATION
PLEASANT
LOW
ACTIVATION
USER EXPERIENCES: IPOS SENSOR
• Interest in reflecting overall company pulse regulary, not daily or
weekly
• Higher completion rate during intensive weeks – questioning the
actions after testing period, lack of time, technical problems
• Simple application with
straightforward questions desired,
technical suggestions made
1.Communicate purpose
2. Collect data periodically
3. Make sure the results
can be utilized
4. Communicate and take
actions on the results
USER EXPERIENCES: MOODMETRIC
• Technical issues, linkability to other applications or
devices and self-awareness
• The ring measures emotional intensity quite accordingly
and helped improving self-awareness on emotions and
behavior
• However, the usefulness of emotional data remained
unrecognized
• Is the link between emotional wellbeing and work
performance recognized?
• Emotional intelligence and emotion regulation
processes may be well developed and self-evident?
• Surprising emotional reactions was revealed
• Ring measures only one dimension (arousal); cannot tell
the difference between negative and positive emotions
Be the situation positive or negative, it is important
to recover from situations that are high in activation.
USER EXPERIENCES: EMOTIONTRACKER
• Tracking emotions was easy (50 %)
• 63% did not agree or disagree that tracking emotions is useful
in daily work
• However, 50 % of the respondents reported they had learnt to
identify & understand emotions better
• Somewhat half of the respondents would recommend tracking
for knowledge workers
• Always on voluntary basis
• For personal development and self-management purposes
• Occupational health service?
• Data ownership - personal and private information
The benefit of reporting would be realized if
people want voluntarily to learn about their
emotional information and develop emotional intelligence.
TO CONCLUDE
• Purposes for emotion measurements: self-management tools,
company pulse
– Unique and novel possibilities to monitor one’s own wellbeing and
performance in real time
– Getting immeadiate feedback can be highly motivating – more
proactive actions by the employees?
• Managerial guidlelines
– Goal and purpose
– Frequency and length
– Data ownership and ethical concerns
– Ease of use
– Employee’s motivation towards measuring emotions
MaijuVuolle, D.Sc.Tech. Henna Salonius
Novi research center – Turning knowledge into value
@Noviresearch
www.tut.fi/novi
Tampere University ofTechnology, Finland
@MaijuVuolle
maiju.vuolle@tut.fi
@Henna Salonius
henna.salonius@tut.fi
THANKYOU!
How are you FEELING now?
Icons made by Freepik from www.flaticon.com

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Emotion measurement services for knowledge work

  • 1. EMOTION MEASUREMENT SERVICES FOR KNOWLEDGE WORKERS MaijuVuolle, Henna Salonius, Johanna Lintinen & Julia Mäkinen R e s e r 2 0 1 5 conference - September - Copenhagen
  • 2. AGENDA TODAY • Background of the paper • Emotions and their measurement at work • Emotion measurement services • User experiences • Summary
  • 3. How are you FEELING at the moment?
  • 4. BACKGROUND – EMOTIONS MATTER Interest in everyday emotions of employees – how to support well-being and performance? • Measuring emotions is one approach to increase awareness. • Need for more research on emotions at individual level (within person) and at real life work context. • User experiences of three emotion measurement services and their usefulness in daily knowledge work. • Managerial guidelines for planning and executing emotion measurement.
  • 5. Exited Enthusiastic Energized Happy Pleased Content Relaxed Calm Sad Gloomy Fatigued Tense Angry Irritated Hostile Agitated WHAT are emotions - Circumplex model PLEASANTUNPLEASANT HIGH ACTIVATION LOW ACTIVATION (adapted from Russell, 1980; Shaufeli & Salanova, 2014)
  • 6. MEASURING EMOTIONS AT WORK Experience Self-reporting tools Surveys Diaries Physical reaction Skin conductance Brain activity Heart rate variation Expression Facial and vocal
  • 7. RESEARCH METHODS Daily experience survey - 22 participants - 2 intensive weeks - 3 months once a week - 10 interviews Emotional intensity - 8 participants - One working week - Questions in daily report Tracking emotions - 8 participants - One working week - Questionnaire
  • 9. USER EXPERIENCES: IPOS SENSOR • Interest in reflecting overall company pulse regulary, not daily or weekly • Higher completion rate during intensive weeks – questioning the actions after testing period, lack of time, technical problems • Simple application with straightforward questions desired, technical suggestions made 1.Communicate purpose 2. Collect data periodically 3. Make sure the results can be utilized 4. Communicate and take actions on the results
  • 10. USER EXPERIENCES: MOODMETRIC • Technical issues, linkability to other applications or devices and self-awareness • The ring measures emotional intensity quite accordingly and helped improving self-awareness on emotions and behavior • However, the usefulness of emotional data remained unrecognized • Is the link between emotional wellbeing and work performance recognized? • Emotional intelligence and emotion regulation processes may be well developed and self-evident? • Surprising emotional reactions was revealed • Ring measures only one dimension (arousal); cannot tell the difference between negative and positive emotions Be the situation positive or negative, it is important to recover from situations that are high in activation.
  • 11. USER EXPERIENCES: EMOTIONTRACKER • Tracking emotions was easy (50 %) • 63% did not agree or disagree that tracking emotions is useful in daily work • However, 50 % of the respondents reported they had learnt to identify & understand emotions better • Somewhat half of the respondents would recommend tracking for knowledge workers • Always on voluntary basis • For personal development and self-management purposes • Occupational health service? • Data ownership - personal and private information The benefit of reporting would be realized if people want voluntarily to learn about their emotional information and develop emotional intelligence.
  • 12. TO CONCLUDE • Purposes for emotion measurements: self-management tools, company pulse – Unique and novel possibilities to monitor one’s own wellbeing and performance in real time – Getting immeadiate feedback can be highly motivating – more proactive actions by the employees? • Managerial guidlelines – Goal and purpose – Frequency and length – Data ownership and ethical concerns – Ease of use – Employee’s motivation towards measuring emotions
  • 13. MaijuVuolle, D.Sc.Tech. Henna Salonius Novi research center – Turning knowledge into value @Noviresearch www.tut.fi/novi Tampere University ofTechnology, Finland @MaijuVuolle maiju.vuolle@tut.fi @Henna Salonius henna.salonius@tut.fi THANKYOU! How are you FEELING now? Icons made by Freepik from www.flaticon.com