2. • Defining Emotional Intelligence
• Emotional Intelligence Components
• Emotional Intelligence Framework and
their Benefits
• Self – Awareness
• Social – Awareness
• Self – Management
• Relationship Management
• Emotional Intelligence and Well-Being
• Relationship Between Emotional
Intelligence And Emotional Creativity
• Emotional Intelligence at Work
• Principles that can Enhance Emotional
Intelligence
• Role of emotional intelligence in
effective nurse leadership
• Characteristics of Emotionally Intelligent
Leaders
3. Learning
Objective
At the end of the lecture, the learner will
be able to
• Define Emotional Intelligence.
• Understand the principles and benefits of
Emotional Intelligence.
• Differentiate between Emotional
Intelligence and Emotional Creativity.
• Discuss the Role of Emotional Intelligence
in the Workplace.
• Explore the Role of Emotional intelligence
in Effective Nurse Leadership.
• Discuss the Characteristics of Emotional
Intelligent Leaders.
4. ‘’Great leaders move us.
They ignite our passion
and inspire the best in
us. When we try to explain
why they are so effective,
we speak of strategy,
vision, or powerful ideas.
But the reality is much
more primal: Great
leadership works through
the emotions’’
Goleman
5. • Emotional intelligence (EI) is a concept that was
developed in the 1990s. its definition has changed and
adapted over time.
• EI has been identified as a key concept for frontline
professional caregiver, particularly leaders.it is a critical
component for successful effective nurse leaders,
particularly using the five practices of exemplary
leadership:
Modeling the way
Challenging the process
Inspiring a shared vision
Enabling others to act
Encouraging the heart (Posner&Kouzes,2011).
Introduction
9. Figure 1-1. Goleman, Boyazis, and Mckee's four domains
of emotional intelligence; each domain contains a set of
emotional competencies.
10. Emotional Intelligence Framework
and benefits
Self-awareness
• EI is a core leadership skill and has many critical
leadership benefits for nurses, nurse leaders, and for
organization
• Emotionally intelligent leaders have emotional self-
awareness.
• It is involves recognizing and understanding one's own
emotions and motivation.
• Self-awareness can be achieved by monitoring one's
own state and identifying emotions, strengths,
weaknesses, and individual needs.
• Self-aware leaders are self-confident and have a
positive sense of their leadership capabilities.
11. Emotional Intelligence Framework
THE SELF-AWARENESS FACTOR:
• Develop high self-esteem.
• Manage our emotions.
• Motivate ourself.
• Develop effective command skills.
• Develop interpersonal expertise.
• Help others help themselves.
and benefits
12. Self-management
• Self-management is the ability to control or
redirect emotions constructively.
• Self management competencies provide the
nurse leader with the EI skill to exhibit
emotional self-control.
• The emotionally intelligent nurse leader is
transparent, trustworthy, and honest.
• A major benefit of EI for nurse leaders is the
ability to adapt to changing workplace scenarios
and LEAD CHANGE.
• The nurse leader demonstrates flexibility and
uses initiative to take advantage of
opportunities.
Emotional Intelligence Framework
and benefits
13. Emotional Intelligence Framework
• Social awareness is the ability to observe and
understand the emotions, needs, and concerns of
others, pick up on emotional cues, and the ability
to see things with other people’s viewpoints.
• Empathy is an important benefit to EI within the
social awareness domain.
• Emotionally intelligent nurse leaders are
empathic to their staff, are interested in them as
individuals.
• Being socially aware includes having
organizational awareness, the emotionally
intelligent nurse leader will have an in-depth
understanding of the political and culture
landscape of the healthcare organization.
and benefits
Social awareness
14. • Relationship management is
the ability to manage
relationships with others by
utilizing emotions of one's self
and of others to develop and
maintain good relationships,
communicate clearly, and to
inspire and influence others.
• The emotionally intelligent
nurse will demonstrate and
inspirational vision for their
system and communicate that
vision effectively.
Emotional Intelligence Framework and benefits
Relational management
15. Emotional Intelligence and Well-Being
Increasing EI in nurse leaders
and staff through leadership
programs will promote well-
being, reduce stress, and foster
a healthy empowered work
environment.
• EI is a learned skill needed for effective leadership.
• High EI is linked to transformational leadership style.
• High EI is associated with high performance.
• Leadership skills for nurse managers need to include EI and
transformational leadership.
WHAT EVERY NURSE MANAGER NEEDS TO KNOW ABOUT
EMOTIONAL INTELLIGENCE
18. Emotional Intelligence Emotional Creativity
Emotional intelligence refers to an individual's
cognitive process and interaction with emotions
Emotional creativity is the ability to experience and
express novel and effective blends of emotions
it includes four component
abilities (or branches):
1. The perception
2. Use
3. Understanding
4. regulation of emotion
There are three criteria for EC:
1. Novelty (variations of common emotions and
generation of new emotions specific to the
individual).
2. Effectiveness (appropriateness for the situation or
beneficial consequences for the individual or a
group).
3. Authenticity (honest expression of one’s
experiences and values).
The four branches of EI can be reliably measured
with a performance test, the Mayer-Salovey-Caruso
Test of Emotional Intelligence (MSCEIT; Mayer,
Salovey, & Caruso, 2002).
EC can be assessed by performance tests and a self-
report inventory.
EI and EC have been introduced to describe
emotional abilities.
20. Emotional
Intelligence
at work
• It is important for nurses to
understand and recognize the
thoughts and emotions of
others, whether they are
colleagues, patients, or family
members.
• Lucas (2019) described
emotional intelligence in nurses
as their ability to recognize how
they and others respond to
situations and the use of this
information to guide their
decisions and actions.
21. Emotional
Intelligence at work
1. Better manage stress at work.
2. Improve relationship with
colleagues.
3. Deal more effectively with
manager.
4. more productive.
5. Better manage work priorities.
6. Better team player.
The Benefits of Emotional
Intelligence at Work
22. Emotional
Intelligence
at work
To achieve emotional intelligence in workplace, we must
consider three factors
The people: when dealing with staff must ensure they are
• Recruiting the right people.
• Assigning the appropriate staff to the appropriate jobs.
• Training nurse managers
• Providing great leadership.
23. Emotional Intelligence at work
To achieve emotional
intelligence in workplace, we
must consider three factors
The purpose : Emotionally
satisfied staff perceive a reason
for their work, such as
• Considering the positive impact of
the effort on the community and
society.
• Knowing what the facility stand
for.
24. Emotional
Intelligence
at work
To achieve emotional intelligence in workplace, we must
consider three factors
Work: An emotionally satisfying job requires the following
factors.
• Being challenged at work Ensuring an optimal workload without
being overwhelmed or having insufficient tasks.Being satisfied
with work.
• Eliminating low-value work.
25. Principles that can
enhance emotional
intelligence
1. Develop Personal and Social Competence
(emotional intelligence may be managed
through learning and improving both personal
and social competencies).
2. Seek Feedback (Emotionally intelligent
leaders do not feel threatened by feedback,
whether from direct discussions or through
360-degree assessment tools. As leaders, they
understand the importance of receiving
feedback from peers, subordinates, and
associates.
26. Principles that can
enhance emotional
intelligence
3. Get a Coach(leadership coaching has
become one of the fastest-growing areas of
consulting, as leaders have realized the
benefits of having a neutral adviser).
4. Maintain Physical and Mental Health
(healthcare leaders must maintain their health,
which enables them to be of service to their
staff and patients).
28. Role of emotional intelligence in
effective nurse leadership
• Nurse leaders need to demonstrate
high levels of emotional intelligence
to support their team, ensure their
team members feel valued, achieve
desired goals and work together in a
unified direction.
• Emotionally intelligent leadership is
based on an individual’s ability to
control their feelings, which enables
them to accept the feelings and
viewpoints of others and to regulate
social relationships and actions.
29. Role of emotional intelligence in
effective nurse leadership
• A collective leadership approach
could ensure that team members
are emotionally invested in
decision-making and encourage all
nurses to develop their emotional
intelligence skills.
34. communication exercise that focus on
active listening, empathy, and building
rapport.
pairs of participants can take turns sharing
personal experiences or challenges they've
faced in their nursing leadership roles.
Effective Communication
Activities
35. Emotional intelligence is about which one
of the following?
1. Participating in, understanding and
regulating conversations under stress.
2. Applying the behaviors that come from
having a high IQ to social situations.
3. Perceiving, understanding and regulating
emotions under stress.
4. Perceiving, understanding and regulating
emotions effectively.
36. Emotional intelligence is about which one
of the following?
A. Participating in, understanding and
regulating conversations under stress.
B. Applying the behaviors that come from
having a high IQ to social situations.
C. Perceiving, understanding and regulating
emotions under stress.
D. Perceiving, understanding and regulating
emotions effectively.
37. 2. Which of the following is a key component
of emotional intelligence?
A. Self-awareness
B. Logical reasoning
C. Physical strength
D. Time management
38. 2. Which of the following is a key component
of emotional intelligence?
A. Self-awareness
B. Logical reasoning
C. Physical strength
D. Time management
39. 3. How can emotional intelligence benefit
personal relationships
A. It enhances empathy and understanding.
B. It improves communication and conflict
resolution.
C. It promotes trust and emotional support.
D. All of the above.
40. 3. How can emotional intelligence benefit
personal relationships
A. It enhances empathy and understanding.
B. It improves communication and conflict
resolution.
C. It promotes trust and emotional support.
D. All of the above.
41. References
• Akerjordet, K., & Severinsson, E. (2004, September). Emotional intelligence in mental health nurses talking about
practice. International Journal of Mental Health Akerjordet, K., & Severinsson, E. (2004, September). Emotional
intelligence in mental health nurses talking about practice. International Journal of Mental Health Nursing, 13(3),
164–170. https://doi.org/10.1111/j.1440-0979.2004.0328.x
• Faan, J. J. F. P. M. R., & Faan, C. M. A. D. M. R. C. C. A. (2022, September 30). Nurse Leadership and Management.
Springer Publishing Company.
• Ivcevic, Z., Brackett, M. A., & Mayer, J. D. (2007, January 4). Emotional Intelligence and Emotional Creativity.
Journal of Personality, 0(0), 070104070544001-??? https://doi.org/10.1111/j.1467-6494.2006.00437.x
• Lambert, S. (2021, September 13). Role of emotional intelligence in effective nurse leadership. Nursing Standard,
36(12), 45–49. https://doi.org/10.7748/ns.2021.e11782
• Mazzella Ebstein, A. M., Sanzero Eller, L., Tan, K. S., Cherniss, C., Ruggiero, J. S., & Cimiotti, J. P. (2018, December
4). The relationships between coping, occupational stress, and emotional intelligence in newly hired oncology
nurses. Psycho-Oncology, 28(2), 278–283. https://doi.org/10.1002/pon.4937
• Raghubir, A. E. (2018, April). Emotional intelligence in professional nursing practice: A concept review using
Rodgers’s evolutionary analysis approach. International Journal of Nursing Sciences, 5(2), 126–130.
https://doi.org/10.1016/j.ijnss.2018.03.004
• Stein, S. J. (2009, July 14). Emotional Intelligence For Dummies. John Wiley & Sons.
42. Thank You
“What really matters for success,
character, happiness and life long
achievements is a definite set of
emotional skills – your EQ — not
just purely cognitive abilities
that are measured by
conventional IQ tests.” — Daniel
Goleman
