1. Eliser S. Pena Rivera
1810 E. Peters Colony Phone: 214-863-9162
Carrollton TX, 75007
Elisser_pena@yahoo.com
OBJECTIVE:
To utilize my education and professional experience in a position that allows me to work with families providing
support, community resources and education.
PROFESSIONAL PROFILE
 12 years progressive experience in Human Services within domestic violence, families in crisis,
unemployment, and housing.
 Bachelors of Science. Degree in Nursing from National University of San Salvador, El Salvador 02/1997.
 Extensive experience with volunteer coordination including recruiting, training, and organizing activities.
 Excellent speaking skills, Bilingual: English/Spanish.
 Computer Literate, Proficient in MS office, including Word and Excel
 Medical Terminology Interpretation Training 06-2007
EXPERIENCE
Catholic Charities of Dallas 08/2005 – Present
Case Manager
ˉ Worked closely with the community to provide the highest possible quality of care for employment and
counseling.
ˉ Conducted face-to-face interviews, reviewed financials and background checks.
ˉ Provided support services, assisted with references for housing assistant, and developed comprehens ive
service plans that were goal-oriented, including resources available to meet the identified needs.
ˉ Contact potential employers and arrange appointments for jobs interview, also follow-up references for
financial assistance, social services, vocational, educational, childcare needs, and permanent housing.
ˉ Maintained a central log that documented progress toward completion of care plans for each registered
client.
ˉ Identified needs through systematic collection of data to determine current status and needs in fiscal,
environmental, psychosocial, developmental, educational, behavioral, and emotional and mobility areas.
ˉ Assist in setting employment, education and long-term employment goals. Maintain timely, accurate
statistical information, reports and case files. Assist in maintaining/updating operating procedures and case
management forms. Provide community resources and information to families.
ˉ Provided mediation between staff and programs when necessary, facilitated staff meetings, created a team
atmosphere that encouraged staff and supported the needs of clients.
ˉ Kept monthly and quarterly stats and reports in a timely manner.
ˉ Maintained and updated operating procedure manual and program forms.
BeautiControl Cosmetics Production Supervisor 08-2002-08-2005 Carrollton, TX
Supervised and trained new personnel in the distribution center.
Ran employee orientations, and provided production and personnel report.
Hospital National Benjamin Bloom San Salvador, El Salvador 1995-2001
Pediatric Head Nurse
 I specialized in Pediatric Care and served as Nursing Supervisor for more than five years with administrative,
training and supervisory responsibilities.
 I provided one-on-one coaching for staff and patients regarding all matters of wellness and preventive medicine,
as well as coordinating group events for nursing students, staff and patients.
I provided parents orientation about children treatment.