A New Generation in
Customer Journey
Analysis
Ellie Edwards-Scott, Managing Director, QUISMA UK

February 28, 2012




We’re all about Performance
Leveraging on its success in German speaking countries,
QUISMA has focused on its International Roll-out since 2009

All over Europe
Germany: Munich,            Austria: Vienna          Poland: Warsaw
Düsseldorf, Frankfurt




QUISMA GmbH                 QUISMA Austria           QUISMA Poland
Rosenheimer Straße 145d     Wienerbergstraße 11/29   ul. Zaryna 2B (budynek D)
81671 Munich                1100 Vienna              02-593 Warszawa
Founded in: 2001            Founded in: 2009         Founded in: 2010

UK: London                  Switzerland: Zurich      Spain: Madrid




QUISMA UK                   QUISMA Switzerland       QUISMA Spain
13 – 16 Jacobs Wells Mews   Josefstrasse 212         c/ Norias, 92
London W1U 3DY              8005 Zürich              28221 Majadahonda – Madrid
Founded in: 2011            Founded in: 2009         Founded in: 2011

France: Paris               Benelux: Amsterdam       Italy: Milan




QUISMA France               QUISMA Benelux           QUISMA Italy
32 rue Guersant             Karperstraat 10          Via del Mulino 4
75017 Paris                 1075 KZ Amsterdam        20090 Assago (MI)
Founded in: 2011            Founded in: 2010         Gründung: 2011
                                                                                  PAGE

                                                                                   2
History of Affiliate Marketing



•1994 -Affiliate programs are invented
•1996 -Affiliate networks are born
•2000 -Google launches Adwords
•2004 -Google introduces quality score algorithm
•2005 -Google introduces single URL policy
•2006 -Voucher Code & Cashbacksites start to take off
•2006 -£2.16 Billion revenue generated through affiliate
•2008 -Google relaxes trademark rules
•2010 -Affiliates are embracing mobile & social marketing
•2011 -Consolidation of networks
•2012 -£5 Billion revenue generated through affiliate
History of Affiliate Marketing




       Affiliate Marketing       £5bn
                                 Online Sales
                                  Revenue
Growth Success




     Simple, effective pay-for-performance model
     Access to commission-based, extended sales team
     Innovation and agility
Attributes of Affiliate Marketing



                                  Strategic
         Track and
          Manage
         Payments                                       Intuitive




                                   Affiliate
                                  Marketing
                                                                Innovative

    Connection
   With Partners

                     Controlled                  Pioneered
                      Budgets                  Accountability
Attributes of Affiliate Marketing



                                  Strategic
         Track and
          Manage
         Payments                                        Intuitive




                                  Performance
                                   Marketing
                                                                 Innovative

    Connection
   With Partners

                     Controlled                   Pioneered
                      Budgets                   Accountability
What's Next?




               DATA
Understanding the Stages of Purchase Decision




       Awareness                          Consideration




        Loyalty                            Conversion
Boundaries of Classic Tracking Technology




     Single medium tracking
     Device change
     Deletion of Cookies
     External factors
     Multiple tracking providers
Who We Are – The Facts!



        11      European offices                            150             Employees




        2001               Established Since   1    Google's biggest customer in Germany




134 millisecs RTB                              more than   100,000,000 ad impressions per day

        430,000, transactions per month
                                                            5,160.000                      Conversions in 2011




1   Proprietary Platform                       100%                                    Passion For Performance
Modelling



                 Affiliate              Display



        SEO                                                         Print




        SEA                   SALES                                 Price




        TV                                                Seasonal Effects



              Market Trends           Competition

                                                                                                    PAGE

                                                                                                    12
                                                    Insert Name / Date of presentation above header and footer
Benefits of Modelling




   How high is the ROI of my Online and Offline marketing activities?
   Which of my channels present the greatest potential for growth?
   How do I optimally allocate my advertising budget across the
    various advertising media available?
   And how does classic advertising affect buying behaviour Online?
Regression Analysis
Modelling in Action




     Year-round measurement
     Media Planning
     Optimal management of Marketing Budget
Modelling in Action




       Pre Modelling   Post Modelling
Impressive Results


   Budgets adjusted
   Overall sales barely dropped
   Display Advertising initiated more cross-media sales
   Clearer vision of consumer’s purchase journey
Future Opportunity



       Performance                   Analysis of
       Marketing             +       Consumer
                                     purchase journey

                    Tighter control
           =        Increased flexibility
                    Budget adaption
                    Greater ROI
Performance Marketing is about engagement and efficiency,
involving a continuous process of measurement of all the channels.




                                                                     19
Come and meet the QUISMA UK Team

QUISMA UK and OA&A Networking Bar



London Office:
QUISMA UK
The Pumphouse
13-16 Jacobs Wells Mews
London
W1U 3DY

www.quisma.com

Online Advertising Theatre; A New Generation in Customer Journey Analysis

  • 1.
    A New Generationin Customer Journey Analysis Ellie Edwards-Scott, Managing Director, QUISMA UK February 28, 2012 We’re all about Performance
  • 2.
    Leveraging on itssuccess in German speaking countries, QUISMA has focused on its International Roll-out since 2009 All over Europe Germany: Munich, Austria: Vienna Poland: Warsaw Düsseldorf, Frankfurt QUISMA GmbH QUISMA Austria QUISMA Poland Rosenheimer Straße 145d Wienerbergstraße 11/29 ul. Zaryna 2B (budynek D) 81671 Munich 1100 Vienna 02-593 Warszawa Founded in: 2001 Founded in: 2009 Founded in: 2010 UK: London Switzerland: Zurich Spain: Madrid QUISMA UK QUISMA Switzerland QUISMA Spain 13 – 16 Jacobs Wells Mews Josefstrasse 212 c/ Norias, 92 London W1U 3DY 8005 Zürich 28221 Majadahonda – Madrid Founded in: 2011 Founded in: 2009 Founded in: 2011 France: Paris Benelux: Amsterdam Italy: Milan QUISMA France QUISMA Benelux QUISMA Italy 32 rue Guersant Karperstraat 10 Via del Mulino 4 75017 Paris 1075 KZ Amsterdam 20090 Assago (MI) Founded in: 2011 Founded in: 2010 Gründung: 2011 PAGE 2
  • 3.
    History of AffiliateMarketing •1994 -Affiliate programs are invented •1996 -Affiliate networks are born •2000 -Google launches Adwords •2004 -Google introduces quality score algorithm •2005 -Google introduces single URL policy •2006 -Voucher Code & Cashbacksites start to take off •2006 -£2.16 Billion revenue generated through affiliate •2008 -Google relaxes trademark rules •2010 -Affiliates are embracing mobile & social marketing •2011 -Consolidation of networks •2012 -£5 Billion revenue generated through affiliate
  • 4.
    History of AffiliateMarketing Affiliate Marketing £5bn Online Sales Revenue
  • 5.
    Growth Success  Simple, effective pay-for-performance model  Access to commission-based, extended sales team  Innovation and agility
  • 6.
    Attributes of AffiliateMarketing Strategic Track and Manage Payments Intuitive Affiliate Marketing Innovative Connection With Partners Controlled Pioneered Budgets Accountability
  • 7.
    Attributes of AffiliateMarketing Strategic Track and Manage Payments Intuitive Performance Marketing Innovative Connection With Partners Controlled Pioneered Budgets Accountability
  • 8.
  • 9.
    Understanding the Stagesof Purchase Decision Awareness Consideration Loyalty Conversion
  • 10.
    Boundaries of ClassicTracking Technology  Single medium tracking  Device change  Deletion of Cookies  External factors  Multiple tracking providers
  • 11.
    Who We Are– The Facts! 11 European offices 150 Employees 2001 Established Since 1 Google's biggest customer in Germany 134 millisecs RTB more than 100,000,000 ad impressions per day 430,000, transactions per month 5,160.000 Conversions in 2011 1 Proprietary Platform 100% Passion For Performance
  • 12.
    Modelling Affiliate Display SEO Print SEA SALES Price TV Seasonal Effects Market Trends Competition PAGE 12 Insert Name / Date of presentation above header and footer
  • 13.
    Benefits of Modelling  How high is the ROI of my Online and Offline marketing activities?  Which of my channels present the greatest potential for growth?  How do I optimally allocate my advertising budget across the various advertising media available?  And how does classic advertising affect buying behaviour Online?
  • 14.
  • 15.
    Modelling in Action  Year-round measurement  Media Planning  Optimal management of Marketing Budget
  • 16.
    Modelling in Action Pre Modelling Post Modelling
  • 17.
    Impressive Results  Budgets adjusted  Overall sales barely dropped  Display Advertising initiated more cross-media sales  Clearer vision of consumer’s purchase journey
  • 18.
    Future Opportunity Performance Analysis of Marketing + Consumer purchase journey  Tighter control =  Increased flexibility  Budget adaption  Greater ROI
  • 19.
    Performance Marketing isabout engagement and efficiency, involving a continuous process of measurement of all the channels. 19
  • 20.
    Come and meetthe QUISMA UK Team QUISMA UK and OA&A Networking Bar London Office: QUISMA UK The Pumphouse 13-16 Jacobs Wells Mews London W1U 3DY www.quisma.com

Editor's Notes

  • #4 Strongly recommend getting rid of this slide and sticking with the timeline slide (slide 3)
  • #5 What is the key message on this slide in the context in the three bullet point