Here is my Resume!

1. Emily Fletcher
(949) 878-0951 | fletc187@msu.edu | https://www.linkedin.com/in/emmiefletch/
EDUCATION
Michigan State University Broad College of Business, East Lansing, MI May 2023
Bachelor of Arts, Marketing
● Minor in Spanish, Member of MSU Honors College
● Relevant Coursework/Skills: Strategic Management, Digital Marketing, Product Innovation, Consumer
Insights, Consultative Selling, Business and Market Analysis, CRM, SEO, Tableau, SQL, Google Analytics
● 3.88 Cumulative GPA
Spanish Language, Literature, and Culture in Valencia, Spain May 2022 - July 2022
● Student ambassador for the program
● 4.0 Semester GPA
EXPERIENCE
Customer Service Representative - Showroom Shine Luxurious Auto Salon Sept. 2020 - Aug 2023
● Interacted with 50+ customers daily while providing exceptional service, resolving concerns, demonstrating
knowledge of services, and scheduling detail appointments
● Collaborated with other team members to ensure business operations ran smoothly and efficiently
● Trained and mentored new employees on managing sales using POS machine, resolving discrepancies in
till balances, and ensuring accuracy of transactions
● Suggested solutions to management by analyzing customer experience, tip collection trends, and employee
satisfaction
Office Assistant - Capistrano Valley Toyota May 2021 - Aug. 2021
● Strengthened the delivery of timely and professional services to the office managers through strong written
and verbal communication
● Executed the scanning and digitization of over 300 car deals per week, increasing efficiency of office tasks
● Prioritized complete confidentiality of customer information
Receptionist - St. Joseph Health Mission Hospital Apr. 2018 - May 2019
● Optimized the patient discharge process by coordinating with 10-15 other staff members to facilitate a
seamless transition for guests
● Greeted all visitors and managed the flow of information between nurses, patients and visitors in a fast
paced environment
LEADERSHIP
Zeta Tau Alpha Fraternity, Michigan State University Jan. 2020 - Jan. 2021
Academic Achievement Chairman
● Implemented and led weekly study sessions for 200 members, fostering a collaborative learning
environment and leveraging effective communication strategies, resulting in an increase in average
semester GPA by .23 points
● Collaborated closely with 11 other executive board members to develop and execute strategic plans to
address challenges posed by unprecedented circumstances
Director of Membership Enrichment Jan. 2021 - Jan. 2022
● Leveraged the expertise of career service professionals on campus to provide members with relevant and
timely information
● Prepared semi-annual presentations on career development, improving engagement in chapter activities