Elizabeth Pinkowski has over 30 years of experience in healthcare, including roles in point of care testing coordination, phlebotomy management, laboratory assistance, and medical waste project management. She has a track record of improving compliance, reducing costs and errors, and achieving high ratings on regulatory inspections. Her skills include developing policies and procedures, staff training, performance management, and driving process improvements through data analysis.

1. Elizabeth J Pinkowski
154 Sharptown Road Stuyvesant, NY 12173 Phone (518) 821-2404 Email: epink1228@nycap.rr.com
Professional Experience
St Peters Health Partners
Point of Care Testing/Inpatient Phlebotomy Coordinator
St Peters Hospital July 2009 – Present
Maintain 350 Nova Stat Strip glucometers for SPHP hospitals (Albany Memorial, Samaritan, St Mary’s, St Peter’s)
affiliated medical office practices and long term care facilities.
Manage 3,300 user profile status and competency.
Process daily exception report via QML platform.
Troubleshoot, issue replacement meter(s) and return meter(s) to manufacturer when deemed necessary.
Perform method to method & linearity validation on new glucometers.
Generate monthly compliance reports for SPHP hospital QA committees, department managers and laboratory directors.
 30% compliance increase with glucometer policy & procedure within 12 months
Investigate and resolve noncompliance and deviations from established policy and procedure.
Review and edit existing policies and procedures.
Perform monthly meter audits and inventories. Follow up with nonconformities.
Review Levey Jennings QC, identify, investigate and resolve QC trends.
Perform bi-annual proficiency and linearity testing.
Review all proficiency testing results, investigate variances and implement corrective action.
Support SPHP educators with new staff orientation.
Generate and review ad hoc and scheduled phlebotomy productivity reports.
Communicate phlebotomy statistics with department manager and laboratory for staffing assessments and QA
investigations.
Assist with phlebotomy staff scheduling and/or performing phlebotomy when short staffed or heavy workload occurs.
Senior Phlebotomist/Lab Assistant II
Samaritan Hospital /North East Health Sept 2009 - July 2015
Coordinate daily activities of phlebotomy and laboratory central receiving staff including but to limited to
staff scheduling, assignments, training, and performance evaluations.
Problem Resolution with internal and external clients while championing excellent customer service.

2. Provide a strong commitment to visibility, communication, teamwork, and coaching to support departmental performance
improvement.
Demonstrate and support understanding of approaches to and methods of performance improvement with root cause
analysis.
Set goals, develop plans, and manage processes to measure, assess and improve quality of functions, processes and
outcomes.
Actively support data driven performance improvement efforts with proactive suggestions for changes in process and / or
services for internal and external clients.
Review, assist, and train staff on changes in organizational and regulatory agency policies and procedures.
Procure blood specimens with compassion and meticulous attention to collection, processing, and delivery to laboratory
departments.
Enumerator
US Census Bureau March 2009 - May 2009
Locate,verify and categorize housing units and addresses within assigned zones.
Conduct interviews with respondents. Provide explanation, purpose and importance of the US census.
Plan travel routes for daily assignments using maps, GPS, and personal knowledge. Independent work reporting to local
office and crew leader daily via computer, phone and in person meetings.
 30 day early assignment completion
Project Manager
Antos Environmental Inc. September 2006 - Dec 2008
Assess, develop and implement policies and procedures for medical waste compliance and reduction specific to client
needs in accordance with state and federalregulations.
Implement recycling programs to decrease environmental “foot print”
 Client cost reduction average 25 % - 30% over the course of 3 years.
Educate staff on policy/ procedure changes.
Participate in client committee and staff meetings for process compliance and improvements.
Client follow up including: written reports, meetings, phone, email, and routine client (facility) visits.
Medical Laboratory Technician/Transfusion Service Supervisor
MDS / Hudson Valley Laboratory Apr 1991 -Oct2004
Supervision of daily operations for hospital transfusion service including staff scheduling, training and performance
evaluation
Develop/edit policies and procedures to maintain adherence to regulatory agencies and facility processes.
Validate new equipment, testing methods and reagents.

3. Member of CAP inspection team and AABB QA/QC team,hospital transfusion and bloodless medicine and surgery
committees.
 Increased transfusion policy compliance from 20% to 85%
 Decreased departmentalclerical errors from 50% to 2%
 Decreased NYS inspection demerits from 3 to 0
 CAP rating score from average to excellent
Educate nursing staff education on transfusion medicine & Bloodless medicine and surgery policy, procedure, and
compliance.
Procure,process and analyze patient specimens primarily for Transfusion Department
Cross trained in Chemistry and Hematology laboratory departments.
Education
A.A.S Medical and Biological Science
1987 Hudson Valley Community College – Troy, NY