This document contains the resume of Phillip Liang. It outlines his objective of seeking an administrative role, as well as his education which includes a Masters in Business Administration. His professional experience includes over 30 years working in healthcare administration, holding roles such as Senior Director of Ancillary Services at a community hospital where he oversaw departments including the clinical laboratory, medical imaging, and cardiopulmonary. More recently, he has spent 5 years doing humanitarian work in Jordan, teaching English and other subjects.
Using Patient Navigation in an Orthopedic Service Line to Drive Outcomes and ...Wellbe
Preparing for joint replacement surgery can be overwhelming for many patients; they often feel inundated with the number of tasks that need to be completed prior to surgery such as medical appointments, preadmission testing, and preparing for their recovery. Learn how one health system used technology and nurse navigation to guide their patients through the joint replacement journey.
About the Speakers:
KateG100Kate Gillespie is the AVP of the Orthopedic Service Line at Virtua in Southern New Jersey. Kate received her BSN from the College of New Jersey and her MBA in Health Care Administration from Eastern University, she is certified in Nursing Administration. As the Orthopedic service line leader her responsibilities include driving efficiency through standardization, cost containment and quality outcomes. Kate is a certified Six Sigma Black Belt with expertise in operation efficiency and lean methodology. As a Six Sigma Black Belt, Kate has led quality and financial projects, and co-led multiple Kaizen projects. She is also active in New Jersey State Nurse Association and chairwoman for the NJ INPAC.
J Smith100Jennifer Smith is the Director of Clinical Outcomes for the Orthopedic Service at Virtua in Southern NJ. Jennifer received her BSN from Thomas Jefferson University and her MSN in Nursing from Villanova University. As the Director of Clinical Outcomes her responsibilities include driving standardization and quality outcomes for the service line. Jennifer is certified as both a Clinical Nurse Specialist in Adult health and Professional in Health Care Quality.
Using Patient Navigation in an Orthopedic Service Line to Drive Outcomes and ...Wellbe
Preparing for joint replacement surgery can be overwhelming for many patients; they often feel inundated with the number of tasks that need to be completed prior to surgery such as medical appointments, preadmission testing, and preparing for their recovery. Learn how one health system used technology and nurse navigation to guide their patients through the joint replacement journey.
About the Speakers:
KateG100Kate Gillespie is the AVP of the Orthopedic Service Line at Virtua in Southern New Jersey. Kate received her BSN from the College of New Jersey and her MBA in Health Care Administration from Eastern University, she is certified in Nursing Administration. As the Orthopedic service line leader her responsibilities include driving efficiency through standardization, cost containment and quality outcomes. Kate is a certified Six Sigma Black Belt with expertise in operation efficiency and lean methodology. As a Six Sigma Black Belt, Kate has led quality and financial projects, and co-led multiple Kaizen projects. She is also active in New Jersey State Nurse Association and chairwoman for the NJ INPAC.
J Smith100Jennifer Smith is the Director of Clinical Outcomes for the Orthopedic Service at Virtua in Southern NJ. Jennifer received her BSN from Thomas Jefferson University and her MSN in Nursing from Villanova University. As the Director of Clinical Outcomes her responsibilities include driving standardization and quality outcomes for the service line. Jennifer is certified as both a Clinical Nurse Specialist in Adult health and Professional in Health Care Quality.
1. Mr. Phillip Liang
Riverside, Calif. 92505
Phone #: (951) 396-1175
Email: missionpossible@dslextreme.com
SKYPE Address: jojoli333
Professional Objective
To serve in an organization that includes the implementation of administrative, management, teaching
and leadership skills.
Credentials, Education and Degrees
Masters in Business Administration, University of Redlands, Redlands, California. 1991-1993
Bachelor of Science, Pacific Union College, Angwin, California., 1972-1976
Laboratory Medicine/Science Clinical Training, White Memorial, Los Angeles, California. 1976
National Boards for Laboratory Scientist from the American Society of Clinical Pathologist
(ASCP) 1976-2015
California State Boards for Laboratory Scientists 1976-2015
California Real Estate License 1987-1994
Past Professional Status
Senior Administrative Director of Ancillary Services– Comm. Hospital of San Bernardino
(Medical Imaging, Laboratory Medicine, Cardiopulmonary, Rehab-OT, PT, Speech)
President, Inland Empire Clinical Laboratory Managers Association, a multi-hospital laboratory
organization
Board Member and Co-Founder, Regional Laboratory Consultants Inc., a physician consulting
corporation
Co-Founder and Member of the Inland Empire Hospital Laboratory Alliance, a multi-hospital
organization
Adjunct Faculty Member, Loma Linda University Medical Center
Bi-campus Administrative Laboratory Director of two hospital facilities-St. Bernardines Medical
Center and Comm. Hospital of San Bernardino
Chief Financial Officer, Inland Temporary Homes for the Homeless
Current Professional Position
For the past 5 years, I have been involved with hands-on humanitarian work in the country of Jordan.
This international experience includes giving aide in various forms to refugees/peoples that have come
from countries such as Iraq, Syria, Palestine, Yemen and Egypt. I was also the director of English
language studies at the Consortium of Global Education, (CGE). CGE is affiliated with 43 universities
in America. I have been professionally teaching TOEFL and various business and English classes for
adults and children for Amid-East, Al Jarhi Modern Academy, Al Ittihad School, and the Aqaba Special
2. Economic Zone Authority (ASEZA). Tutoring students one on one in Business, Biology, Math, Physics,
Chemistry, General Sciences, English, Geography and Guitar lessons has been many of my current
duties since leaving America and entering the Middle East arena.
Healthcare Administration / Senior Director of Ancillary Services
Location: Community Hospital of San Bernardino, 320 Beds
Timeline: July 1996-April 2009
Title: Senior Administrative Hospital Director ( Multiple Service Lines)
Clinical Laboratory Dept. : Chemistry, Blood Bank, Microbiology, Hematology,
Urinalysis, Coagulation, Immunology, and Pathology
Medical Imaging Dept. : Computed Tomography (CT), Mammography,
Ultrasound, Cardiac Cath, MRI, Nuclear Medicine, General X-ray Diagnostics
Cardiopulmonary Dept. : EEG, EKG, Echocardiology, Respiratory Therapy
Physical Therapy and Occupational Therapy Departments
Food and Dietary Services Dept. : Dining Room and Kitchen Facilities
Accomplishments:
Presented with Value in Action Award for outstanding administrative service
Performing the duties of three Adm. Directors (Clinical Laboratory, Cardiopulmonary,
Imaging) for 5 years.
Developed three Ancillary dept. leadership teams and inspire / lead dept. as a whole to
move forward together as one unit. Turned around these ailing departments .
Successfully directed departments through JCAHO inspection with no Ancillary dept
deficiencies
Lead team to implement new $1.1 Million Meditech Laboratory Information Systems
Developed proposal, prepared business plan and implemented $1.0 Million Siemens 16 slice CT
Scanner project with architects, construction vendor, Engineering Dept, IT Dept
Developed proposal, prepared business plan and implemented $1.5 Million DR System PACS
with architects, construction vendor, Engineering Dept, IT Dept
Develop and coordinate Cardiopulmonary Recruitment and retention strategies and
reduced expenses by $1.1 Million for the fiscal year
Worked with architect, engineering, contractors, vendors and staff to design, build and
relocate $1.0 M Laboratory Dept.
Negotiated new state of the art multi-million instrument and equipment contracts for the
Clinical Laboratory
Decreased departmental expenditures of registry personnel in Diagnostic Imaging by
$400,000 annually
Won multi-million dollar laboratory contract with Patton State Hospital without increasing
ftes for past 10 years
Successfully developed , monitored and kept in line the Ancillary budgets annually
3. Oversaw and directed successful Laboratory CAP inspections.
Co-chaired FMEA for hospital wide patient identification and labeling issue
Coordinated interview process and hired new Radiology Manager
Developed and implemented Stereotactic Breast Biopsy Service Line
Implemented patient barcoded wristband technology hospital-wide to ensure patient safety
Implemented hospital wide pneumatic tube system
Ancillary depts. partnered with Nursing depts. teams to move forward together on day to day
operations as well as joint projects such as patient safety and patient satisfaction
Increased physician satisfaction and services by increasing MRI on-site accessibility
Increased patient and physician satisfaction by cross-training Ultrasound (US) techs in lieu of
using registry personnel
Implemented installation of Nuclear Medicine Forte Camera and new Ultrasound units
Expanded the use of the Cath Lab to Interventionalist/physicians to increase workload and
procedures
Revamped Cardiopulmonary department’s supervisory infrastructure/team
Expanded Ancillary Services for a Urgent Care Program
Instituted corporate compliance to Medical Necessity Regulations by developing ABN
requisition forms
Contributed to Emergency Room and Campus Remodeling strategies
Participated on vital panel interviews on nursing director and co-director positions
Arranged for Vendor contributions toward Hospital Foundation Fundraiser
Developed policies/procedures toward Bioterrorism and Radiation Emergency Plan
Implemented out-sourcing of partial Clinical Pathology department to outside vendor
(ADPATH Labs)
Developed Point of care policies e.g. nursing wide for glucose monitoring, pregnancy testing,
and urine dipsticks
Contributed to Patient Satisfaction Team by developing AIDET scripts to increase hospital
AVATAR scores
Revised Ancillary Charge Master Codes (CDMs) according to corporate recommendations
Implemented compliance plan to corporate productivity standards and monitored each pay-
period to the targeted standard
Contributed to Critical Care Committee to revise policies and protocols for patient care
Installed water saver recycling units in Medical Imaging
Co-chaired FMEA in Patient Safety Committee
Committee Interaction as a Leader or team member:
Emergency Medicine Section Committee
Information Management and Perot Steering Committee
Patient Satisfaction Committee
Clinical Services Leadership Council
JCAHO Taskforce Committee
Critical Care Committee
Brachytherapy Committee
CHW Corporate Medical Imaging Council (42 hospitals)
CHW Corporate Laboratory Council (42 hospitals)
CHW Corporate Respiratory Council (42 hospitals)
4. Inland Empire Professional Chapter of the Clinical Laboratory Multi-hospital Managers
Association (CLMA)
Pediatric Asthma Program Taskforce
Point of Care Taskforce
Union SEIU/CAN negotiations Committee
Quality Process Improvement Committee
Out-Patient Services Improvement Committee
Charge Audit Committee
CHSB & SBMC Clinical Value Analysis / Supply Team Management Committee
Bioterrorism Disaster Committee
Forms Control Committee
Urgent Care Implementation Committee
Clinical Alarms Committee
Foundation Fundraising Committee
Code Blue Committee
Campus Planning Committee
Mecon Productivity Committee
Impath Emergency Room Performance Improvement Committee
SBMC Pre-Albumin Wound Committee
Radiation Safety Committee
Patient Safety Committee
Patient Triage (Lobby) Committee
Pediatric Sub-acute Committee
Professional Administrative Background con’t
Location: Community Hospital of San Bernardino (320 bed) and St. Bernardine Medical Center
(400 bed)
Timeline: 1996-2000
Position: Bi-campus Hospital Administrative Laboratory Director
***********************************************************************************
*
Location: Redlands Community Hospital, Redlands, Calif. 92373
Timeline: 1987-1995
Titles/Positions:
*Director of Technical Services, Clinical Lab
*Supervisor of the Chemistry Department
*Supervisor of the Special Chemistry Department
*Supervisor of Quality Control
*Supervisor of Instrumentation
*Safety Officer of the Laboratory
***********************************************************************************
*
5. Location: San Gabriel Valley Medical Center
Timeline: 1976 to 1987
Position: Clinical Laboratory Supervisor
Personal Highlights / Snapshot:
Simultaneously performed the work of three Administrative Directors (Imaging,
Cardiopulmonary, and the Clinical Laboratory)
Positive performance track record and stellar annual evaluations during my tenure
Management longevity: Clinical Laboratory 14yrs, Medical Imaging 7 yrs, Cardiopulmonary 6
yrs, Rehab 4 yrs.
Leadership: Departmental supervisory and line staff are inspired to follow and then in turn lead
Management: Style is open, approachable and collaborative. Forming relationships (vertical
& horizontal) are a top priority.
Proactive, prepared, and detailed-task oriented with multi-tasking approach
Organizational ability: Strategy development, with clear directives, and accountability
Enthusiastically motivated to learn about new areas
Communicator: Horizontal and Vertical
Team player and can work with multiple tiers of management and staff
Able to follow directions from executive board / management consistently
REFERENCES:
Provided upon request.