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Karim Kerawala has over 10 years of experience working at Apple stores providing customer support and technical training. He has held several roles at Apple stores in Bellevue, Washington including Mac Genius, In Store Guest Trainer, Family Room Specialist, and Back of House Specialist. Karim received a Bachelor's degree in Technology Innovation Management from the University of Washington in 2011 and is a Certified Mac Technician since 2009.
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karimresumeupdate2014
- 1. From The Desk Of KARIM KERAWALA Address 13165 NE 186th Place Woodinville, Washington 98072 Tel 425-205-1864 Email kerawalak@gmail.com Experience Mac Genius, Apple Bellevue, WA Oct 2009 – Present • Being the go-to person for technical knowledge in the Apple Store. • Providing frontline customer support at the Genius Bar, including troubleshooting, repairs and diagnosis of Macs, iPads, and iPhones. In Store Guest Trainer, Apple Bellevue, WA Aug 2014 – March 2015 • Partner closely with Apple Global Training, Market Leaders, and Store Leaders to establish strategic plans and training needs (for example: growth and expansion, on-boarding training, role-specific training etc.) • Sole person responsible for planning and facilitating all formal and informal training, both in store and within the North Washington Market. Family Room Specialist/Mac Specialist, Apple Bellevue, WA Nov 2008 - Oct 2009 • Developed complete solutions based on customers’ specific needs, and translated “techno-speak” into layman’s terms. • Inspired a whole new generation of Apple enthusiasts with our training and support services. • Provided a personalized shopping experience to each and every customer. Back of House Specialist, Apple Bellevue, WA June 2008 - Nov 2008 • Became the logistical champion of the store by reinventing the art of shipping and receiving, stock location, and inventory. • Kept accurate records of inventory movement. Maintained a well- organized stockroom. Education University of Washington - Foster School of Business Bachelors in Technology Innovation Management Summer 2011 GPA: 3.42 Skills Certified Mac Technician October 2009 – Present • Certified to repair all Apple products and help solve issues with the Mac operating system. Training was completed at Apple headquarters in Cupertino, California. Interests Automotive, photography, Apple products, and Seattle Sports Teams.