This document discusses strategies for improving employee hiring and selection processes. It begins by outlining top issues for business executives, including attracting and retaining skilled employees. Shocking statistics are presented on employee turnover. The concept of defining job positions based on required talents is introduced, with a focus on identifying competencies beyond just skills and knowledge. Biases are said to interfere with optimal talent matching. A complete talent management system encompassing hiring, performance reviews, and development is presented as a solution. The document advocates listening to what job positions truly require to define talent needs accurately.

1. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Dr. Bob Ruotolo
Quantum Performance Institute, LLC
drbob@quantumperformance.net
602-284-0899

2. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Hiring and Selection
for
Business Owners & Managers
“Finding The Right Players For
Your Team”

3. ‘Secret Session Throttle Up’
Part 1-Enhancing Your Hiring
& Selection Process
Identifying – Retaining –
Developing
“Your most valued resource
and asset!”

4. ‘Secret Session Throttle Up’
Top 10 Business Issues for
North American Executives
1. Attracting and retaining loyal customers
2. Increasing market share
3. Attracting and retaining skilled employees
4. Cutting costs via improved productivity and efficiency
5. Building a responsive, reflexive organization
6. Improving productivity
7. Planning and designing the strategy for the business
8. Using technology for competitive advantage
9. Balancing short-term goals with long-term strategy
10. Focusing on core competencies

5. ‘Secret Session Throttle Up’
Startling Statistics
• 51% of polled workers want to leave their jobs
• 75% of those wanting to leave will likely do so
within the year
• Average cost of hiring the wrong person for the
wrong job is:
• When base compensation is $100,000 or less the cost is
14 times salary
• When base compensation is $100,000-$250,000 the cost
is 28 times salary

6. ‘Secret Session Throttle Up’
Thriving On Results: Capability Development
STRATEGIC MANAGEMENT
•Vision/Mission
•Values/Beliefs
• Key Result Areas
SELF MANAGEMENT
•Goal Achievement
•Personal discipline
•Tools/Techniques
BUILDING RELATIONSHIPS
•Stakeholder identification
•Influencing Skills
SELF MOTIVATION
•Positive mental conditioning
•Tools/Techniques

7. ‘Secret Session Throttle Up’
The Business as a “System” THE BUSINESSENVIRONMENT
OPERATIONS
Integrated Processes
STRATEGY
 Environmental Change Drivers
 Vision and Strategy
 Business Plan
OPERATIONS
 Structure
 Work Processes
 Systems and Technology
 Continuous Improvement
PEOPLE
 Leadership/Human Capital
 Performance Management
 Rewards
 Culture
 Communication and Feedback
Organization
Capability
Results
OUTPUTS
Innovative
Products
And
Services
STRATEGYMarkets
Customers
Opportunity
INPUTS

8. ‘Secret Session Throttle Up’
Today’s Challenge:
“To produce more with fewer employees for customers
who demand more for less”
Bill J. Bonnstetter
President and CEO
Target Training International, Ltd.

9. ‘Secret Session Throttle Up’
Is This Your Challenge?
Do you have the talent
to meet this challenge?

10. ‘Secret Session Throttle Up’
The Workplace has Changed!
• Managing – Leading
• Tangible – Intangible
• Customer Service in every job
Jobs have changed!

11. ‘Secret Session Throttle Up’
SECRET #1
Change your own mindset
• Think in terms creating, filling, retaining great talent in Positions
rather than using the term JOB
• Why? JOB stands for “Just over broke!” We want to hire people who
desire a CAREER rather than a JOB

12. ‘Secret Session Throttle Up’
Secret # 2
All Positions require the right
Talent
for
OPTIMUM
performance

13. ‘Secret Session Throttle Up’
Jim Collin’s “Good to Great”
Metaphor for Talent
• Have the right bus!
• With the right seats!
• And the right people in the right seat!

14. ‘Secret Session Throttle Up’
If the Job could talk,
it would identify the
Talent it needs
• Knowledge
• Hard skills
• Behavior
• Rewards/Culture
• Personal skills

15. ‘Secret Session Throttle Up’
Things People Bring to Work:
• Personal Skills
• Experience
• Knowledge
• Ways of Valuing
• Hard Skills
• Behavior

16. ‘Secret Session Throttle Up’
Secret # 3
The Iceberg - Model of Competencies
• Skill and knowledge are most
easily identifiable; as the job
gets more complete, other
competencies become primary
differentiators
• Differentiating competencies,
like most of the iceberg, are
hidden and are difficult to
identify
Knowledge
Skill
Social Role
Self-Image
Trait
Motive

17. ‘Secret Session Throttle Up’
Below the Waterline Competencies are Definable
and Measurable • Achievement
• Tenacity
• Self-Confidence
• Persuasion
• Self-Control
• Relationship Building
• Interpersonal Sensitivity
• Customer Service
• Concern for Order
• Analytical Ability
• Use of Influence Strategies
• Flexibility
• Initiative
• Organizational Awareness
• Technical Skills
Knowledge
Skill
Social Role
Self-Image
Trait
Motive

18. ‘Secret Session Throttle Up’
Turnover Matters!
Corporate Value
High turnover = Lower value
Low turnover = Higher value

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Key Performance Words:
•Commitment
•Accountability

20. ‘Secret Session Throttle Up’
Secret #4
Benchmark Positions, Not People!

21. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Hire for Skills…
Fire for Attitude

22. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Match the Position to the right Employee
Talent
Start with defining the Position!
(Position Description)
Purpose statement: Why does this
position exist????

23. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
•Specific
•Measurable
•“Key” to the Position achieving SUCCESS

24. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
If it’s so easy…
Why Aren’t We There?
One word: BIAS

25. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Move toward the
Solution
Secret #5
Eliminate BIAS
through the objectivity of a
Complete Talent Management
System

26. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Complete Talent
Management
System
•Key Processes:
•Hiring and selection
•Performance management and development
•Career management and development
•Leadership development
•Succession

27. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Questions to consider:
•Do we have-
• a clear and shared Strategic Framework?
• a goal setting & alignment process?
• an effective performance and development review
process?
• Talent review process?
• awareness of the latest technologies & methodologies
for staffing?
• Benefit and Incentive Programs?

28. ‘Secret Session Throttle Up’
Copyright 2015 Eliances. All Rights Reserved
Summary
•The way we need to view Jobs has changed
•Old ways of selection do not meeting current
needs
•Superior employee performance is a must for
businesses to prosper
•There is a need to implement a complete talent
management system
•Start by listening to the Position talk

29. ‘Secret Session Throttle Up’
The Business as a “System” THE BUSINESSENVIRONMENT
OPERATIONS
Integrated Processes
STRATEGY
 Environmental Change Drivers
 Vision and Strategy
 Business Plan
OPERATIONS
 Structure
 Work Processes
 Systems and Technology
 Continuous Improvement
PEOPLE
 Leadership/Human Capital
 Performance Management
 Rewards
 Culture
 Communication and Feedback
Organization
Capability
Results
OUTPUTS
Innovative
Products
And
Services
STRATEGYMarkets
Customers
Opportunity
INPUTS

30. ‘Secret Session Throttle Up’
Dr. Robert
Routolo
Quantum
Performance
Institute
drbob@quantumper
formance.net
Jennifer
Kahtz
Live Your
Destiny
jenniferkahtz
@me.com
Jim
Miller
Zynnity
jam131948@
gmail.com
Mitch
Bolnick
The Excel
Consulting Group
mitchell.bolnick
@gmail.com

31. ‘Secret Session Throttle Up’
At The Office Pile
(the TOP)
2501 N. 7th St.
Phoenix, AZ 85382
Join us for a
wine & cheese
party!
February 10th
5pm-7pm
$49.00
Please note this is a non Eliances event