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Why and who should start export

Localisation process
The path to successful
international e-commerce
MakesYouLocal
• Established 2010, 100% focus on crossborder e-commerce

• Worked with more than 250 businesses from more than 10 

different countries to more than 10 different countries

• Cover the Nordic and now also the Baltic countries with our own 

e-commerce specialists
• Part of the Salesupply network with offices all over EU and in the US
Clients
Is it difficult to sell abroad?
- And what is needed to make it a success?
Yes, each country has its own culture, legislation
and e-commerce habits
508 million people
28 countries
24 languages
11 currencies
Various legislation
Implementation of EU law differs from country to country
Different marketing channels
Shopping habits differ
Many different payment methods
Be Baltic company instead
of Lithuanian
Take advantage of your knowledge of neighbors' culture and habits
Profitable plant; it is easier to keep costs down where your experience and
skills useful
Low risk; location costs are low and you can solve more things yourself
• Choose the right country
• The competitive situation
• Businesscase
• GTM strategy
• Localisation of the shop
• Build trust
• USP’s
• Focus on the conversion rate
• Understand the market
• Optimise processes
• Build volume through localised
marketing
• Marketing investment
• Optimise and re-negotiate 

based on new volume
• Set new goals
Launch
Is it difficult to sell abroad?
- And what is needed to make it a success?
Choose the country and
get an overview of the project
Lancering
• How can I match the competition?
• How big is the investment in time and money?
Main online competitors in the new country
A benchmark of your competitors’ web shops
Price comparison of your most important products and
brands
Insights in the marketing environment, important channels
An estimate of the online marketing cost for promoting
your products
Input on customer expectations on delivery and return
Localization is all about the
customer to answer "yes"
Lancering
I am so confident in the store that I can think of to buy and pay for
products in it?
Translations
Product text translations
Legal package
Payment & trustmarks
Logistic
Local “Look & Feel”
Virtual office
When a customer is afraid to place an order, it is
because the answer to the following questions
are unsatisfying
• Do I trust the shop enough to buy and pay for the products?
• Am I satisfied with the delivery time and delivery terms?
• Do I trust that the shop will refund me, if i regret my purchase?
• Is the return proces convenient and fair?
Lancering
Understand the market and
get control of the operation
Focus on the conversions, the target is the same level
as in the domestic market!
Secure so your logistics and customer service process works!
Be sure that your first customers are satisfied
Lancering
Invest in marketing and
increase volume
Create volume through targeted
and localized marketing efforts.
Lancering
Optimize processes, reduce
costs and so on ....
Optimizing operations, better
agreements on logistics and payment.
The project was completed and
successful.
• Choose the right country
• The competitive situation
• Businesscase
• GTM strategy
• Localisation of the shop
• Build trust
• USP’s
• Focus on the conversion rate
• Understand the market
• Optimise processes
• Build volume through localised
marketing
• Marketing investment
• Optimise and re-negotiate 

based on new volume
• Set new goals
Launch
What is your next step??
Market scan
Roadmap
Localisation
Growth plan
Site check
Market report
Manual Norge
Customer support
Online marketing
Shop management
Text translations
Launch
Where we can help you
Successful expansion abroad is
not a sprint, it's a marathon
What does it cost to operate a shop in a new market?
Business development
Newsletter and activities to existing
customers
Online marketing
Maintenance and operation of the
online shop
Customer Service, lectured on your
products and processes - and with
back-up in case of illness and
At a cost of an employee, we operate a webshop in
Baltics, Nordic or west Europe markets
donatas@makesyoulocal.com
linkedin.com/in/donatasgudelis
+37069337346
makesyoulocal.com/blog
twitter.com/makesyoulocal
Donatas Gudelis

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Eksportas: įmonių lokalizacija Baltijos šalyse ir Skandinavijoje

  • 1.
  • 2. Why and who should start export
 Localisation process The path to successful international e-commerce
  • 3. MakesYouLocal • Established 2010, 100% focus on crossborder e-commerce
 • Worked with more than 250 businesses from more than 10 
 different countries to more than 10 different countries
 • Cover the Nordic and now also the Baltic countries with our own 
 e-commerce specialists • Part of the Salesupply network with offices all over EU and in the US Clients
  • 4. Is it difficult to sell abroad? - And what is needed to make it a success? Yes, each country has its own culture, legislation and e-commerce habits 508 million people 28 countries 24 languages 11 currencies Various legislation Implementation of EU law differs from country to country Different marketing channels Shopping habits differ Many different payment methods
  • 5. Be Baltic company instead of Lithuanian Take advantage of your knowledge of neighbors' culture and habits Profitable plant; it is easier to keep costs down where your experience and skills useful Low risk; location costs are low and you can solve more things yourself
  • 6. • Choose the right country • The competitive situation • Businesscase • GTM strategy • Localisation of the shop • Build trust • USP’s • Focus on the conversion rate • Understand the market • Optimise processes • Build volume through localised marketing • Marketing investment • Optimise and re-negotiate 
 based on new volume • Set new goals Launch Is it difficult to sell abroad? - And what is needed to make it a success?
  • 7. Choose the country and get an overview of the project Lancering • How can I match the competition? • How big is the investment in time and money? Main online competitors in the new country A benchmark of your competitors’ web shops Price comparison of your most important products and brands Insights in the marketing environment, important channels An estimate of the online marketing cost for promoting your products Input on customer expectations on delivery and return
  • 8. Localization is all about the customer to answer "yes" Lancering I am so confident in the store that I can think of to buy and pay for products in it? Translations Product text translations Legal package Payment & trustmarks Logistic Local “Look & Feel” Virtual office
  • 9. When a customer is afraid to place an order, it is because the answer to the following questions are unsatisfying • Do I trust the shop enough to buy and pay for the products? • Am I satisfied with the delivery time and delivery terms? • Do I trust that the shop will refund me, if i regret my purchase? • Is the return proces convenient and fair?
  • 10. Lancering Understand the market and get control of the operation Focus on the conversions, the target is the same level as in the domestic market! Secure so your logistics and customer service process works! Be sure that your first customers are satisfied
  • 11. Lancering Invest in marketing and increase volume Create volume through targeted and localized marketing efforts.
  • 12. Lancering Optimize processes, reduce costs and so on .... Optimizing operations, better agreements on logistics and payment. The project was completed and successful.
  • 13. • Choose the right country • The competitive situation • Businesscase • GTM strategy • Localisation of the shop • Build trust • USP’s • Focus on the conversion rate • Understand the market • Optimise processes • Build volume through localised marketing • Marketing investment • Optimise and re-negotiate 
 based on new volume • Set new goals Launch What is your next step??
  • 14. Market scan Roadmap Localisation Growth plan Site check Market report Manual Norge Customer support Online marketing Shop management Text translations Launch Where we can help you
  • 15. Successful expansion abroad is not a sprint, it's a marathon
  • 16. What does it cost to operate a shop in a new market? Business development Newsletter and activities to existing customers Online marketing Maintenance and operation of the online shop Customer Service, lectured on your products and processes - and with back-up in case of illness and At a cost of an employee, we operate a webshop in Baltics, Nordic or west Europe markets