MORGAN WYLIE



       Make Your Website Sell!
Thinking Differently for Success
MINDSET
Belief
Your Best Salesperson
Your Best Salesperson
•   A Human Salesperson:
     – Training
     – Investment
     – Targets
     – Official position
•   A Website?
•   The „Checkbox‟ mentality
80:20
The Theory of Constraints
Time, Friend of the Website
Time, Friend of the Website
•   Weekly Creative Time
•   Deadlines
•   Web log of activities
•   80:20
•   Outsource everything!
•   Randy Pausch – Time Management Lecture
Delays, Enemy of the Website
Delays, Enemy of the Website
•   Perfection
•   Fear
     – Of Failure
     – Of Success
•   A new way everyday!
Making Your Website Look Wonderful
         Isn’t That Important!
Lights, Camera, ACTION!
Lights, Camera, ACTION!
•   Taking action is fundamental to marketing


•   And, therefore, fundamental to success


•   THE ACTION JOURNEY (aka the Principle of Cat Herding)
INTERNET MARKETING
     PRINCIPLES
What Did the Greeks Ever Do For Us?
How to Double Your Business
Traffic   Copy   Emails
Conversions   1         1      1
Multiplier    2         2      2
Conversions   2         4      8
Testing
VISITOR A
SEES WEB PAGE 1
VISITOR A         VISITOR B
SEES WEB PAGE 1   SEES WEB PAGE 2
VISITOR A         VISITOR B         VISITOR C
SEES WEB PAGE 1   SEES WEB PAGE 2   SEES WEB PAGE 1
INCREASE TRAFFIC
PPC (Pay-per-Click)
Marketing – Pay-per-Click


                      Get Sophos Now
                      Unbeatable Anti-Virus Protection
                      100 Million Users World-Wide!
                      www.click4sophos.co.uk/sophos


                      Get Sophos Now
                      Defend Your Network With Sophos
                      Download Sophos Instantly Online!
                      www.click4sophos.co.uk/sophos
Marketing – Pay-per-Click


              CTR:    Get Sophos Now
           1.94%      Unbeatable Anti-Virus Protection
         Conversion   100 Million Users World-Wide!
        Rate: 2.5%    www.click4sophos.co.uk/sophos

              CTR :
                      Get Sophos Now
           3.67%      Defend Your Network With Sophos
         Conversion   Download Sophos Instantly Online!
        Rate: 5.5%    www.click4sophos.co.uk/sophos c
Marketing – Pay-per-Click


                      Web Design
                      Award Winning Web Design Services
                      Visit Now For Friendly Advice!
                      www.morganwylie.com

                      Web Design
                      Award Winning Web Design Services
                      Visit Now For Friendly Advice!
                      www.morganwylie.com/webdesign
Marketing – Pay-per-Click


              CTR:    Web Design
           3.39%      Award Winning Web Design Services
         Conversion   Visit Now For Friendly Advice!
        Rate: 4.2%    www.morganwylie.com

              CTR :   Web Design
           4.89%      Award Winning Web Design Services
         Conversion   Visit Now For Friendly Advice!
        Rate: 7.4%
                      www.morganwylie.com/webdesign
Social Media Marketing
YouFaceLinkTwitBook




        • Advertising
        • SEO Possibilities
        • Opportunity Mining/Brand
          Management
INCREASE CUSTOMERS
Know Thy Market
It‟s A List!
        Customers     Prospects     Suspects




               Services      Products
It‟s Not a List!
•   What is their biggest desire?
     – Divides into
        • surface desire (e.g. increase profit)
        • core desire – define by answering… “If I could just…” (e.g. grow big
           enough to sell my business)
     – Now sum it up in one word? “Freedom”
•   What is the market’s biggest problem?
•       Perhaps they are overwhelmed/time poor/everyone hates them?
•       How do you find out? Join the forums and read.
It‟s Not a List
•   Cultivate the Predisposed
•   Instant Empathy
     – the list is defined by one person who represents the whole
It‟s A Person!
       Customers          Prospects          Suspects




                       Demographic
       (Age, Sex, Income, Marital Status, Children, etc)
It‟s A Person
       Customers           Prospects           Suspects




                       Psychographic
     (Interests, Lifestyle, Behavior, Values, Past Failures,
                  Future Desires, Common Traits)
Top Techniques to Perfect Copy
XYZ is a firm of Chartered Accountants and
Registered Auditors established since 1974. Its
reputation as an efficient firm of accountants has
grown and has attracted a large number of
companies.

In today's ever changing world, clients need to be
confident that their financial affairs are in good
hands. This confidence is gained by our personal
approach to professional matters and by the results
achieved by our advice and recommendations.
IT goes wrong -- we're not scaremongering, it's just a fact of life.


When it does, we‟re here to help. Our approach to your IT is simple;


get there fast (98% on site within 4 hours)
fix it fast (99% of visits are first time fixes)
report and prevent (our preventative advice will save you money)


Here's our promise to you: if you aren't impressed by our speed and quality
of service on our first visit we will give you your money back!


So, let's start with a simple conversation. If we can help we'll tell you, if
we can't we'll leave it at that.


Call us today…
IT goes wrong -- we're not scaremongering, it's just a fact of life.


When it does, we‟re here to help. Our approach to your IT is simple;


get there fast (98% on site within 4 hours)
fix it fast (99% of visits are first time fixes)
report and prevent (our preventative advice will save you money)


Here's our promise to you: if you aren't impressed by our speed and quality
of service on our first visit we will give you your money back!


So, let's start with a simple conversation. If we can help we'll tell you, if
we can't we'll leave it at that.


Call us today…
•   Make Money from Your Website!
           Attention
•   Did you know that only 1% of visitors become customers?
           Interest
•   Here‟s how you can convert the other 99%
           Desire
•   Click Here for Your FREE Download
            Action
•   Make Money from Your Website
          Attention
•   Did you know that only 1% of visitors become customers?
          Interest
•   Here‟s how you can convert the other 99%
          Desire
•   Click Here for Your FREE Download
           Action
Copy
•   Write as you speak
     – We‟re tuned in to spoken language
     – Makes writing easy
     – Makes understanding easy
•   Use bullets and lists
•   Get straight to the point
•   Clear and concise
•   Use short sentences
•   Avoid jargon
•   Get a sense of your own style
•   Try using dictation software


•   JUST START WRITING
Email Marketing
People Surf for Information
              NOT
        to be Sold To!
If somebody visits your website ONCE
it is highly UNLIKELY the will take the Core Action

                  Here‟s Why…
Uptake Statistics




                    MAJORITY
                      67%
Permissions vs Broadcast
Introduction
•   Targeted
•   Measurable
•   Proven
     – 70% of online shoppers had purchased because of e-mail
     – 59% of e-mail recipients had bought in a store because of an e-mail
•   Nearly Always Seen
Introduction
•   SPAM                          •   E-MAIL MARKETING
    – Unsolicited                     – Opt-in
    – Hidden Sender                   – They know who you are
    – Don‟t Want What‟s Offered       – They‟ve registered an
    – ILLEGAL                           interest in your
                                        product/service
ATTRACTING THE EMAIL ADDRESS
Attracting The Email Address
•   Most of us don‟t want to be sold to
•   We want:
     – Help
     – Advice
     – Information
     – From a trusted source
•   80%-100% Helpful information and advice
•   People will want to buy from you because you‟re not trying to manipulate
    them into a sale!


•   DO RIGHT BY YOUR PROSPECT
•   Each user always start at E-mail #1
•   Logical Flow of information in bite-sized chunks
•   Links back to your website
•   FREE!
What to Say
•   Your top tips on XYZ              •   Statistics
•   Case studies                      •   White papers
•   Your opinion on [your             •   Something humorous (for example, a
    industry, economic trends, best       story/anecdote, etc.)
    practice]                         •   Customer/company success stories
•   What's new/hot                    •   Dates in the industry
•   How to XYZ                        •   Quiz or competition
•   Reviews                           •   Ask for a contribution/comment
•   Resource links on the Internet    •   FAQs (For example, handling the
•   Tell a story                          classic objections to buying your
•   Interview your                        service/product)
    client/supplier/yourself          •   Breaking news
•   X-day training series             •   Tools (calculators, worksheets,
•   Debunk the myth of XYZ                templates, checklists)
•   Run a survey                      •   Q&A
How Often to Say It
•   How frequently should you send e-mails?
     – Use your sales cycle as a guide (from prospect to customer)
        • Short sales cycle = more frequent
        • Long sales cycle = less frequent
     – Not less than once very 2-3 weeks
     – Monthly newsletters aren‟t effective
     – Ask your customers
How To Say It
Thank You… just one more thing…
www.morganwylie.co.uk – Web Design
www.morganwylie.co.uk – Digital Marketing
MORGANWYLIE
 www.morganwylie.co.uk

Make Your Website Sell! Chamber Of Commerce Presentation

  • 1.
    MORGAN WYLIE Make Your Website Sell! Thinking Differently for Success
  • 2.
  • 3.
  • 4.
  • 5.
    Your Best Salesperson • A Human Salesperson: – Training – Investment – Targets – Official position • A Website? • The „Checkbox‟ mentality
  • 6.
  • 7.
    The Theory ofConstraints
  • 8.
    Time, Friend ofthe Website
  • 9.
    Time, Friend ofthe Website • Weekly Creative Time • Deadlines • Web log of activities • 80:20 • Outsource everything! • Randy Pausch – Time Management Lecture
  • 10.
    Delays, Enemy ofthe Website
  • 11.
    Delays, Enemy ofthe Website • Perfection • Fear – Of Failure – Of Success • A new way everyday!
  • 12.
    Making Your WebsiteLook Wonderful Isn’t That Important!
  • 18.
  • 19.
    Lights, Camera, ACTION! • Taking action is fundamental to marketing • And, therefore, fundamental to success • THE ACTION JOURNEY (aka the Principle of Cat Herding)
  • 20.
  • 21.
    What Did theGreeks Ever Do For Us?
  • 25.
    How to DoubleYour Business
  • 30.
    Traffic Copy Emails Conversions 1 1 1 Multiplier 2 2 2 Conversions 2 4 8
  • 31.
  • 36.
  • 37.
    VISITOR A VISITOR B SEES WEB PAGE 1 SEES WEB PAGE 2
  • 38.
    VISITOR A VISITOR B VISITOR C SEES WEB PAGE 1 SEES WEB PAGE 2 SEES WEB PAGE 1
  • 39.
  • 40.
  • 47.
    Marketing – Pay-per-Click Get Sophos Now Unbeatable Anti-Virus Protection 100 Million Users World-Wide! www.click4sophos.co.uk/sophos Get Sophos Now Defend Your Network With Sophos Download Sophos Instantly Online! www.click4sophos.co.uk/sophos
  • 48.
    Marketing – Pay-per-Click CTR: Get Sophos Now 1.94% Unbeatable Anti-Virus Protection Conversion 100 Million Users World-Wide! Rate: 2.5% www.click4sophos.co.uk/sophos CTR : Get Sophos Now 3.67% Defend Your Network With Sophos Conversion Download Sophos Instantly Online! Rate: 5.5% www.click4sophos.co.uk/sophos c
  • 49.
    Marketing – Pay-per-Click Web Design Award Winning Web Design Services Visit Now For Friendly Advice! www.morganwylie.com Web Design Award Winning Web Design Services Visit Now For Friendly Advice! www.morganwylie.com/webdesign
  • 50.
    Marketing – Pay-per-Click CTR: Web Design 3.39% Award Winning Web Design Services Conversion Visit Now For Friendly Advice! Rate: 4.2% www.morganwylie.com CTR : Web Design 4.89% Award Winning Web Design Services Conversion Visit Now For Friendly Advice! Rate: 7.4% www.morganwylie.com/webdesign
  • 51.
  • 52.
    YouFaceLinkTwitBook • Advertising • SEO Possibilities • Opportunity Mining/Brand Management
  • 57.
  • 58.
  • 59.
    It‟s A List! Customers Prospects Suspects Services Products
  • 60.
    It‟s Not aList! • What is their biggest desire? – Divides into • surface desire (e.g. increase profit) • core desire – define by answering… “If I could just…” (e.g. grow big enough to sell my business) – Now sum it up in one word? “Freedom” • What is the market’s biggest problem? • Perhaps they are overwhelmed/time poor/everyone hates them? • How do you find out? Join the forums and read.
  • 61.
    It‟s Not aList • Cultivate the Predisposed • Instant Empathy – the list is defined by one person who represents the whole
  • 62.
    It‟s A Person! Customers Prospects Suspects Demographic (Age, Sex, Income, Marital Status, Children, etc)
  • 63.
    It‟s A Person Customers Prospects Suspects Psychographic (Interests, Lifestyle, Behavior, Values, Past Failures, Future Desires, Common Traits)
  • 64.
    Top Techniques toPerfect Copy
  • 65.
    XYZ is afirm of Chartered Accountants and Registered Auditors established since 1974. Its reputation as an efficient firm of accountants has grown and has attracted a large number of companies. In today's ever changing world, clients need to be confident that their financial affairs are in good hands. This confidence is gained by our personal approach to professional matters and by the results achieved by our advice and recommendations.
  • 67.
    IT goes wrong-- we're not scaremongering, it's just a fact of life. When it does, we‟re here to help. Our approach to your IT is simple; get there fast (98% on site within 4 hours) fix it fast (99% of visits are first time fixes) report and prevent (our preventative advice will save you money) Here's our promise to you: if you aren't impressed by our speed and quality of service on our first visit we will give you your money back! So, let's start with a simple conversation. If we can help we'll tell you, if we can't we'll leave it at that. Call us today…
  • 68.
    IT goes wrong-- we're not scaremongering, it's just a fact of life. When it does, we‟re here to help. Our approach to your IT is simple; get there fast (98% on site within 4 hours) fix it fast (99% of visits are first time fixes) report and prevent (our preventative advice will save you money) Here's our promise to you: if you aren't impressed by our speed and quality of service on our first visit we will give you your money back! So, let's start with a simple conversation. If we can help we'll tell you, if we can't we'll leave it at that. Call us today…
  • 69.
    Make Money from Your Website! Attention • Did you know that only 1% of visitors become customers? Interest • Here‟s how you can convert the other 99% Desire • Click Here for Your FREE Download Action
  • 70.
    Make Money from Your Website Attention • Did you know that only 1% of visitors become customers? Interest • Here‟s how you can convert the other 99% Desire • Click Here for Your FREE Download Action
  • 71.
    Copy • Write as you speak – We‟re tuned in to spoken language – Makes writing easy – Makes understanding easy • Use bullets and lists • Get straight to the point • Clear and concise • Use short sentences • Avoid jargon • Get a sense of your own style • Try using dictation software • JUST START WRITING
  • 72.
  • 73.
    People Surf forInformation NOT to be Sold To!
  • 74.
    If somebody visitsyour website ONCE it is highly UNLIKELY the will take the Core Action Here‟s Why…
  • 75.
    Uptake Statistics MAJORITY 67%
  • 76.
  • 77.
    Introduction • Targeted • Measurable • Proven – 70% of online shoppers had purchased because of e-mail – 59% of e-mail recipients had bought in a store because of an e-mail • Nearly Always Seen
  • 78.
    Introduction • SPAM • E-MAIL MARKETING – Unsolicited – Opt-in – Hidden Sender – They know who you are – Don‟t Want What‟s Offered – They‟ve registered an – ILLEGAL interest in your product/service
  • 79.
  • 82.
    Attracting The EmailAddress • Most of us don‟t want to be sold to • We want: – Help – Advice – Information – From a trusted source • 80%-100% Helpful information and advice • People will want to buy from you because you‟re not trying to manipulate them into a sale! • DO RIGHT BY YOUR PROSPECT
  • 90.
    Each user always start at E-mail #1 • Logical Flow of information in bite-sized chunks • Links back to your website • FREE!
  • 91.
    What to Say • Your top tips on XYZ • Statistics • Case studies • White papers • Your opinion on [your • Something humorous (for example, a industry, economic trends, best story/anecdote, etc.) practice] • Customer/company success stories • What's new/hot • Dates in the industry • How to XYZ • Quiz or competition • Reviews • Ask for a contribution/comment • Resource links on the Internet • FAQs (For example, handling the • Tell a story classic objections to buying your • Interview your service/product) client/supplier/yourself • Breaking news • X-day training series • Tools (calculators, worksheets, • Debunk the myth of XYZ templates, checklists) • Run a survey • Q&A
  • 92.
    How Often toSay It • How frequently should you send e-mails? – Use your sales cycle as a guide (from prospect to customer) • Short sales cycle = more frequent • Long sales cycle = less frequent – Not less than once very 2-3 weeks – Monthly newsletters aren‟t effective – Ask your customers
  • 93.
  • 94.
    Thank You… justone more thing…
  • 96.
  • 97.
  • 98.

Editor's Notes

  • #42 Getting on the 1st Results PageStats on 2nd pageGoogle – Adwords: Get you to the top Only pay for the click Geographical Focus London Evening Standard Metrics out the back amazingNBS – Opportunistic Advert