A presentation given by Eileen Roden on Thursday 5th June to the APM South East branch membership. This event, held at the Mercure Tunbridge Wells, was the South East branch's AGM 2014 event. This event looked at the role of the PMO, the people involved and took a more focussed look at assurance processes with specific examples from TfL. Eileen Roden, Learning Programme Director at QA and lead author of the latest edition of "P3O Best Management" explored the various roles undertaken by the PMO – from conference room bookings to advising the executive board on the content and management of the portfolio of change – and everything in between. Following Eileen's presentation was a presentation by Roy Millard of TfL.

1. 1
PMO Roles
Eileen J Roden
 Learning Programme Director at QA
 16 years practitioner experience within project
management (BG Transco, GEHE UK, Cadburys)
coupled with 9 years training and consulting
experience (clients include Transport for London,
Network Rail, Northumbria Water, Office Depot,
Computacenter, Unilever)
 IT and HR Management experience
 Director/Managing Director Experience
 Active member of APM and PMI
 Lead Author of P3O Best Management Practice
 Committee member of the PMO Specific Interest
Group
 Member of the APM SIG Steering Group

2. 2
Perceptions
What is it?
Support
Office
PMO
Programme
Office
Project
Office
PSO
Planning
Office

3. 3
What resources
are available?
Who is your
sponsor?
What is the PPM
maturity of the
organisation?
What services
are currently
in place?
How will
the services
be funded?

4. 4
Traditional view
People
Process
Technology
Current view
Portfolio planning
Programme and Project delivery
Centre of Excellence

5. 5
Services
Portfolio build,
prioritization,
analysis and
reporting
Programme and
project set up and
closure
Stakeholder
engagement and
communications
Planning and
estimating
Capacity planning
and resource
management
(including demand
management)
Benefits
Management
Performance
monitoring
Monitor and review Reporting Risk Management
Issue Management Change Control Finance Commercial Quality assurance
Information
management
Transition
management
Secretariat
Standards and
methods
Internal consultancy
Organizational
learning and
knowledge
management
People and skills
The PMO service catalogue
• Best in class PMOs are service
orientated, not support
orientated
• Defined services provide the
opportunity to align benefits,
skills and costs

6. 6
Findings
PMI: Aligning projects with strategic objectives has the greatest
potential for adding value to the organisation
BMP: Level 3 maturity cannot be achieved without having a
standard PPM delivery method
Forrester: Excellence in project management remains a critical
capability for PMOs
Roles
Administrator
Officer
Lead/ Analyst/
Specialist
Manager

7. 7