This document discusses how tone of voice in branding is measured and classified. It describes a model that analyzes over 1.87 million words from 230 brands across 30 sectors to identify typical tone of voice personalities. Eight common patterns are identified: The Sheep, The Strutters, Experts, Leaders, Grey Men, Institutions, Saviours, and The Triers. The document promotes a tone of voice measurement service that helps brands consistently deliver their values through language.
The best company voices reflect real people and real values. Kate will talk about finding your company’s voice and adapting your tone of voice based on the reader’s feelings. She’ll share the voice and tone guide her team created and explain how MailChimp’s content improved when they introduced accessible writing guidelines that work across departments. Kate will also share a few lessons she learned the hard way, and we’ll look at some examples of empathetic content (and not-so-empathetic content) from around the web.
Voice and Tone: Creating content for humans (Kate Kiefer Lee)Kate Kiefer Lee
A brand’s voice stays the same from day to day, but its tone has to change all the time, depending on both the situation and the reader’s feelings. This talk focuses on articulating your brand’s personality and writing for emotional humans.
I use MailChimp as a case study to explain how we created VoiceandTone.com, an interactive voice and tone guide, and how it improved the company’s content and processes across departments.
I also share a few of my favorite voice and tone guides, as well as some examples of empathetic (and not so empathetic) content in action.
The key to building a connection with your audience, and subsequently converting them into loyal customers, is to write in a way that resonates with them and allows them to understand your messages. Tone of voice guidelines will help you do this consistently across platforms, even when your content is produced by multiple writers.
These slides form both a guide to and template for creating your own brand tone of voice guide. You can give your completed guide to your in-house writers and any contract or freelance content writers and copywriters that you may hire.
Great content is rooted in your audience's natural language, delivering a great content experience, search discoverability, and engaging storytelling. Quality, informative content that educates, persuades, entertains, or converts content consumers is the way forward for content creators hoping to engage with their audience.
L.E.S.S. Stands for:
Language
Experience
Search &
Storytelling
How to Develop Your Brand's Social Tone of Voice360i
Via 360i -- A quick guide for how brands should approach their tone of voice across social communities. For more information, visit http://blog.360i.com/.
Kiss & Sell: Writing for Advertising discusses different subjects and media, from print and broadcast to interactive media, as well as tactics and strategies employed by copywriters. Commentary, example and advice from leading players in the advertising world offer the aspiring professional important insight and meaningful guidance. Detailed explanations outline the aims of various work and how it was achieved.
As a copywriter, your job is not to amuse or entertain, but rather to sell products. By examining the campaigns here, youll see why writing copy is as much a craft as it is an art, and, along the way, you'll learn how to succeed in this glamorous but cutthroat industry.
The best company voices reflect real people and real values. Kate will talk about finding your company’s voice and adapting your tone of voice based on the reader’s feelings. She’ll share the voice and tone guide her team created and explain how MailChimp’s content improved when they introduced accessible writing guidelines that work across departments. Kate will also share a few lessons she learned the hard way, and we’ll look at some examples of empathetic content (and not-so-empathetic content) from around the web.
Voice and Tone: Creating content for humans (Kate Kiefer Lee)Kate Kiefer Lee
A brand’s voice stays the same from day to day, but its tone has to change all the time, depending on both the situation and the reader’s feelings. This talk focuses on articulating your brand’s personality and writing for emotional humans.
I use MailChimp as a case study to explain how we created VoiceandTone.com, an interactive voice and tone guide, and how it improved the company’s content and processes across departments.
I also share a few of my favorite voice and tone guides, as well as some examples of empathetic (and not so empathetic) content in action.
The key to building a connection with your audience, and subsequently converting them into loyal customers, is to write in a way that resonates with them and allows them to understand your messages. Tone of voice guidelines will help you do this consistently across platforms, even when your content is produced by multiple writers.
These slides form both a guide to and template for creating your own brand tone of voice guide. You can give your completed guide to your in-house writers and any contract or freelance content writers and copywriters that you may hire.
Great content is rooted in your audience's natural language, delivering a great content experience, search discoverability, and engaging storytelling. Quality, informative content that educates, persuades, entertains, or converts content consumers is the way forward for content creators hoping to engage with their audience.
L.E.S.S. Stands for:
Language
Experience
Search &
Storytelling
How to Develop Your Brand's Social Tone of Voice360i
Via 360i -- A quick guide for how brands should approach their tone of voice across social communities. For more information, visit http://blog.360i.com/.
Kiss & Sell: Writing for Advertising discusses different subjects and media, from print and broadcast to interactive media, as well as tactics and strategies employed by copywriters. Commentary, example and advice from leading players in the advertising world offer the aspiring professional important insight and meaningful guidance. Detailed explanations outline the aims of various work and how it was achieved.
As a copywriter, your job is not to amuse or entertain, but rather to sell products. By examining the campaigns here, youll see why writing copy is as much a craft as it is an art, and, along the way, you'll learn how to succeed in this glamorous but cutthroat industry.
Whats your story how to create a brand voiceemfluence
What is a brand? It isn’t your logo or tagline: It’s the story you tell. In this workshop, we’ll discuss how to discover and craft a brand voice that connects with the right audience for you. Laura Lynch writes, strategizes and directs communications work that inspires others to think, feel and act. She has become known as a specialist that helps municipalities, organizations and companies connect issues, programs and offerings with not just any audience, but the right audience.
Seven ‘hinglish’ phrases you did not know were used in official lingoShreya Gupta
It could be described as one which was predominantly English though with a Hindi take; the hybrid child of Hindi and English; the unrestricted mixing of Hindi and English words and structures of sentences; or simply as a macaronic language.
Learn how to create customer support templates that inspire positive responses from your customers. A customer's happiness relies heavily on the effective and timely responses from your support team. With effective communication, you can win more customer loyalty and grow your business.
To watch a recording of this webinar, visit https://www.xsellco.com/resources
Writing is one of the most under-valued skills in the business world. It takes many years' experience to become a polished business writer who can adapt his or her style to the many different forms of sales writing. This is a guide that can be used as the basis for a more advanced training course for in-house business copywriters, freelance copywriters, marketers and anyone else with an interest in improving their business writing skills. It's based on my own experience (as a trained journalist) working as as a copywriter for in-house global marketing teams and freelance writer.
Whats your story how to create a brand voiceemfluence
What is a brand? It isn’t your logo or tagline: It’s the story you tell. In this workshop, we’ll discuss how to discover and craft a brand voice that connects with the right audience for you. Laura Lynch writes, strategizes and directs communications work that inspires others to think, feel and act. She has become known as a specialist that helps municipalities, organizations and companies connect issues, programs and offerings with not just any audience, but the right audience.
Seven ‘hinglish’ phrases you did not know were used in official lingoShreya Gupta
It could be described as one which was predominantly English though with a Hindi take; the hybrid child of Hindi and English; the unrestricted mixing of Hindi and English words and structures of sentences; or simply as a macaronic language.
Learn how to create customer support templates that inspire positive responses from your customers. A customer's happiness relies heavily on the effective and timely responses from your support team. With effective communication, you can win more customer loyalty and grow your business.
To watch a recording of this webinar, visit https://www.xsellco.com/resources
Writing is one of the most under-valued skills in the business world. It takes many years' experience to become a polished business writer who can adapt his or her style to the many different forms of sales writing. This is a guide that can be used as the basis for a more advanced training course for in-house business copywriters, freelance copywriters, marketers and anyone else with an interest in improving their business writing skills. It's based on my own experience (as a trained journalist) working as as a copywriter for in-house global marketing teams and freelance writer.
Getting the right message to the right persona in the right tone of voice is vital to enable your communications to be effective. This slide share gives you some guidance on this subject matter
These are the slides for my talk at MarketingProfs 2014 B2B Marketing Forum in Boston. It contains some pretty pictures and checklists for creating personas and tone of voice guidelines.
An example voice and tone scale -- potentially useful for online writers and content strategists struggling to translate brand promise into web content.
Having a strong, unique and consistent Brand Voice is key to creating a successful brand across all marketing channels. This Brand Voice Toolkit will help you build a voice for your brand by first introducing the concept of Brand Voice and why it is imperative for a brand to be recognizable, identifiable, and relatable.
Your Brand Voice Toolkit should contain:
1. Brand Character + Personification
2. Brand Personality
3. Defined Vocabulary
4. Words Your Brand Says + Doesn’t Say
5. Writing Samples
Learn what each of these tools are and how they can be used to craft your Brand Voice in this deck and even explore an example toolkit.
Verbal Identity: The Lost Continent of Brandinglinguabrand
Companies compete with words (TM) So how do you know which words are competitive? That's why we invented brand language analytics.
It's where words are 'maps to emotions (TM)'. Where brands and their audiences connect at deep emotional levels. We've mapped it and made it measurable and manageable.
In a world where words are proliferating shouting louder is unsustainable. Discover how to have conversations that connect.
I have created this presentation on one of the TED Talks by Amy Cuddy on How important is body language during an internship under Prof. Sameer Mathur, IIM Lucknow.
The prose and cons of different styles of handshakes. and the specific handshake styles acceptable in corporate word. Also the solutions to some of your problems while handshake.
5 Body Language Tips for your Next Job InterviewCraftCv
Your body language can say a lot about you! Keep that in mind on your next job interview! Our 5 body language tips can help you get the results you always wanted!
This company offers services such as Amazon Consulting and Services, SEO, PPC, Photography, A+ content, and Trademark registration.
Credits of project:
Advertiser: ES Distributions
Project: Brand Identity
Software: Adobe Illustrator / Adobe Photoshop.
Art Director: Mark Zuniga
Graphic Designer: Mark Zuniga
Copywriter: Jaime Escobar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Monitoring Java Application Security with JDK Tools and JFR Events
Eight typical tone of voice personalities
1. Copyright 2013 All Rights Reserved
Eight typical tone of voice personalities
2. Copyright 2013 All Rights Reserved
How do we measure tone of voice?
We’re the first people to have measured tone of voice.
Our tone of voice model is based on the psychological classification of
language.
We listen to brands talking as if they’re a person.
First we measure the sector against our all-business benchmark. It’s
based on 230 brands from 30 different sectors...
…with 1.87m business words. That’s almost exactly double the total words
Shakespeare used in his 39 plays. So it’s pretty chunky.
We’ve actively applied tone of voice measurement and creation across
many brands in different markets.
Here are eight patterns that commonly occur:
3. Copyright 2013 All Rights Reserved
The Sheep: brands with minimal variance from the market generic
tone of voice.
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The Strutters: It’s all about ‘us’ and nothing to do with ‘you’. What
we’ve done, our success and the certain logic delivered coldly and
without clarity. Arrogance personified.
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Experts: Confident about themselves delivering success to you.
Based in the here and now. Big in health and upmarket financial
services.
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Leaders: Strong character showing you what they do for others on
a clear timeline to the future. High levels of thinking, with
tentativeness representing humility.
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Grey Men: Characteristic of talking about things and not
connecting them. Commonly heard with brands having English as a
second language – especially German – and talking in bullet points.
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Institutions: Hiding behind brand name, focus on the past. Often
higher quant thinking. These brands are finding it very difficult to have
a conversation. Often procedures-driven with poor service.
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Saviours: All about the problems of others which they’ll solve.
Collectively socialised, often with personal issues too. Reasons to
take action are warmly delivered. Common in NFP and CR language.
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The Triers: Clear sign the brand has invested in copywriters.
They’ve cleared up the clutter. More ‘you’, warmed up with sensory
language and written clearly. But there’s very little between the ears.
11. Copyright 2013 All Rights Reserved
Tone of voice should be used to deliver brand values day
in day out.
Our model is customisable to client values or archetypes.
It’s backed by software that helps your writers deliver it
consistently.
You can find out more at: www.linguabrand.com
We tweet too: @linguabrand
You can talk to us directly in London: +44 207 608 5077
We work across the world.
