2010 EFQM Excellence Model

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Tom Morrell, Director, AfPE Ltd Change Management Workshops, presentation to the CMI South West London Branch on EFQM excellence model.

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2010 EFQM Excellence Model

  1. 1. South West London Branch 25 January 2012 Keeping Strategic Focus: Effective Self-Assessment using the 2010 EFQM Excellence Model Tom Morrell MBA, Chartered FCIPD, MCMIDirector – Approaches for Performance Excellence Ltd Approaches for performance Excellence Ltd. www.Afpe.co.uk © 1
  2. 2. ObjectivesEFQM Excellence Model – Proven and sustainableOverview – Fundamental Concepts and CriteriaInterval – NetworkingApplication exercise and ‘RADAR logic’Commitment and Recognition Options Approaches for performance Excellence Ltd. www.Afpe.co.uk © 2
  3. 3. Assessment Strengths AFIsPerformance Time Approaches for performance Excellence Ltd. www.Afpe.co.uk 3
  4. 4. 2010 EFQM Excellence Model -3 Components-Fundamental Concepts9 CriteriaRADAR Logic Approaches for performance Excellence Ltd. www.Afpe.co.uk 4
  5. 5. EFQM Excellence Model JourneyAB Electrolux,British Telecommunications plc,Bull,Ciba-Geigy AG,Olivetti & C. SpA,Dassault Aviation,Fiat Auto SpA,KLM,Nestlé,Philips,Renault,Robert Bosch,Sulzer AG,Volkswagen. Approaches for performance Excellence Ltd. www.Afpe.co.uk © 5
  6. 6. EFQM Excellence Model Journey14 CEOs Launch Approaches for performance Excellence Ltd. www.Afpe.co.uk © 6
  7. 7. EFQM Excellence Model Journey14 CEOs Launch Public Sector Approaches for performance Excellence Ltd. www.Afpe.co.uk © 7
  8. 8. EFQM Excellence Model Journey14 CEOs Launch Public Review Sector Approaches for performance Excellence Ltd. www.Afpe.co.uk © 8
  9. 9. EFQM Excellence Model Journey14 CEOs Launch Public Review Review Sector Approaches for performance Excellence Ltd. www.Afpe.co.uk © 9
  10. 10. Independent ReviewsThe Centre of Quality Excellence The University of Leicester – 2005The University of Western Ontario – c.1996 Approaches for Performance Excellence Ltd. www.Afpe.co.uk © 10
  11. 11. Fundamental ConceptsAchieving Balanced ResultsAdding Value to CustomersLeading with Vision, Inspiration & IntegrityManaging by ProcessesSucceeding through PeopleNurturing Creativity & InnovationBuilding PartnershipsTaking responsibility for a sustainable future Approaches for performance Excellence Ltd. www.Afpe.co.uk 11
  12. 12. Achieving Balanced Results Key and Balanced Results Stakeholder Needs Decision Making Trends and InformationOutcomes, Targets, PIs Approaches for performance Excellence Ltd. www.Afpe.co.uk 12
  13. 13. Adding Value for Customers Who are they? Approaches for performance Excellence Ltd. www.Afpe.co.uk 13
  14. 14. Leading with Vision, Inspiration & Integrity Inspire Strategic Direction FlexibilityChampion RespondEmpower Learn Decision-Making Understand Drivers Approaches for performance Excellence Ltd. www.Afpe.co.uk 14
  15. 15. Managing by ProcessIndictors OwnershipInvolve InnovationpeopleRisk ReviewAssess Approaches for performance Excellence Ltd. www.Afpe.co.uk 15
  16. 16. Succeeding through People Team/PersonalAlignment objectivesSkills/Compete Performancncies eWork/Life Embracebalance HR POLICY Diversity Approaches for performance Excellence Ltd. www.Afpe.co.uk 16
  17. 17. NURTURING CREATIVITY AND INNOVATIONEXTERNAL/INTERNAL ENTREPRENEURSHIPIDENTIFICATION APPLICATION ASSESSMENT GOALS/OBJECTIVES STRATEGIC LINK Approaches for performance Excellence Ltd. www.Afpe.co.uk 17
  18. 18. VALUE LONG TERM MUTUAL BENEFIT BUILDING PARTNERSHIPS Approaches for performance Excellence Ltd. www.Afpe.co.uk 18
  19. 19. TAKING RESPONSIBILITY FOR A SUSTAINABLE FUTURE CORE PURPOSE ECOLOGICAL Approaches for performance Excellence Ltd. www.Afpe.co.uk 19
  20. 20. TAKING RESPONSIBILITY FOR A SUSTAINABLE FUTURE HEALTH AND SAFETY INTEGRITY AND TRANSPARENCY CREATING SHARED VALUE Approaches for performance Excellence Ltd. www.Afpe.co.uk 20
  21. 21. 2010 EFQM Excellence ModelENABLERSLeadership People Processes, Products & Services Strategy Partnerships & Resources Approaches for performance Excellence Ltd. www.Afpe.co.uk © 21
  22. 22. 2010 EFQM Excellence Model RESULTS PEOPLE KEY CUSTOMERS SOCIETY Approaches for performance Excellence Ltd. www.Afpe.co.uk © 22
  23. 23. European Foundation for Quality Management British Quality Foundation (www.bqf.org.uk) • Patron: HRH The Princess Royal • Founded 1993 by Government and leading businesses • Independent and self funding • Not for profit company limited by guarantee • Primary partner of EFQM Approaches for performance Excellence Ltd. www.Afpe.co.uk 23
  24. 24. EFQM Levels of Excellence UK Business Excellence Award Recognised for Excellence Committed to Excellence Approaches for performance Excellence Ltd. www.Afpe.co.uk 24
  25. 25. Committed to Excellence (C2E)GEO Group UK Ltd.Abellio London and Surrey Three PhasesAction for Blind PeopleAlveston House HotelBedford College Self-AssessmentBickleigh Mill (Determining Excellence)Birchill FarmBowood EstateBTS Group 3 Improvement ProjectsThe Chasely TrustConnexions Kent & MedwayCoombe Farm Woodlands ValidationCrawley Borough CouncilDartmouth Golf & Country ClubEast CoastSiemens Corporate Development Approaches for performance Excellence Ltd. www.Afpe.co.uk 25
  26. 26. Recognised for Excellence (R4E) vvvv vv•32 Criteria structured assessment•BQF Assessors support Approaches for performance Excellence Ltd. www.Afpe.co.uk 26
  27. 27. Recognised for Excellence (R4E)Capita Insurance Ltd AESSEAL PlcCopeland Engineering Big Lottery FundEDF Energy Networks Chartered Institute of Management Acc’tsGallions Housing Association ColasHull College Department of Facilities (House of Commons)Orange PCS Ltd Edinburgh International Conference CentreRoyal National Lifeboat Institute First Data International Merchant OperationsUniversity of Chester (Careers) GSK Regional Service CentreUniversity of Chester (Student Halcrow Group Ltdsupport) E.ON (Ratcliff-on-soar Power Station)The University of Winchester Sussex EnterpriseSiemens Financial Services The Pension ServiceTNT Express Specialist Services First Great WesternVirgin Trains West Yorkshire Probation Trust Approaches for performance Excellence Ltd. www.Afpe.co.uk 27
  28. 28. Keeping Strategic FocusStrategy DevelopmentAlignmentOperational effectivenessRisk awarenessSustainable future Approaches for performance Excellence Ltd. www.Afpe.co.uk 28
  29. 29. BQF MembershipUnder 500 employees: £550 + VAT(incl. 2 free workshop places p.a. worth £600)501 - 1,000 employees: £1,100 + VAT(incl. 4 free workshop places p.a. worth £1,200)1,001 - 5,000 employees: £1,650 + VAT(incl. 6 free workshop places p.a.worth £1,800)Over 5,000 employees: Premier member fees apply Approaches for performance Excellence Ltd. www.Afpe.co.uk 29
  30. 30. Approaches for Performance Excellence Ltd. www.Afpe.co.uk © 30
  31. 31. South- West London CMI Branch EVENTSMarch: NLP for ManagersApril: Visit to White Cube GalleriesJune: Going Freelance Approaches for performance Excellence Ltd. www.Afpe.co.uk 31
  32. 32. Please complete feedback form -Thank you-AfPESpecialists inChange ManagementStrategy DevelopmentQuality PerformanceTel: 020 8616 0695www. AfPE.co.uk Approaches for performance Excellence Ltd. www.Afpe.co.uk © 32

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