2. Mission Assist clients in realising world class operational standards Provide customised and innovative solutions Deliver hands-on support with focus on practical application and implementation Contribute to local and regional growth and skills development 2
3. Directors Peter Hope – over 25 years of experience in all aspects of terminal business and port operations including training management. Julia Augstein – over 10 years of experience in terminal business and port operations. Focus on process analysis and improvement (Lean Six Sigma). 3
8. Africa We have worked in multi-cultural teams and as individuals with colleagues from all over the world. 4
9. Improvement Potentials Productivity Increase Highest Safety Standards Improved Customer Satisfaction $ Training Programs & Schedules Streamlined Communi-cation Efficient, Lean Processes Optimal Information Flow High Service Quality 5
10. Our Approach Improvement through analysis and engagement! Engaging with our client we evaluate and analyse the existing project challenges. A gap analysis supported by data collection will assist with identifying and prioritising improvement opportunities. Our bespoke improvement and training programs will support the terminal in moving forward on the road to world class operations. 6
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12. Process Mapping and Lean Six Sigma Process Improvement Methodology, Implementation and Control Plans7
21. Gap analysis and training proposal for South African Port Organisation (South Africa)9
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23. Lean Six Sigma Improvement Projects (Oman, Netherlands, Thailand)
24. Several vessel and yard planning projects, terminal audits, process improvement and new process implementation projects, KPI system development, reporting structures, training and restructuring (UK, Germany, Netherlands, Oman)10
