The document describes the services provided by Softech's Network Operating Centre (NOC) in 3 sentences: The NOC uses state-of-the-art technology to constantly monitor systems and be aware of any potential failures or issues. It allows customers to automate essential IT tasks like outages, rollouts, and upgrades to save up to 25% of their working day. In addition to monitoring, Softech also offers an engineered help desk as a first point of contact and generates reports to help customers analyze trends and plan capacity.

1. Grab a coffee and take 5 minutes out
to see how we have improved things

2. Softech’s Network
Operating Centre
(NOC)
Using our state of the art
technology gives you the
confidence that your system is
constantly monitored.
We are aware of any imminent
failure, capacity problems or any
critical issues that would affect
your system.
Freeing YOU up to focus on
applications that really drive
business performance.

3. Automate Essential
IT Tasks
We give you the ability to control
the timing of:
• Outages
•Rollouts
•Upgrades
•Patch Management
These are delivered remotely and
seamlessly, minimising disruption
Automation of Essential IT Tasks
alone will save you up to 25% of
your working day

4. Reporting
Our technology gives you a
powerful insight into your
infrastructure.
We will supply you with regular
reports which will give you the
ability for trend analysis and
capacity planning.
For example, these will advise you
on space issues on servers,
memory usage, CPU overloads or
swap files etc.

5. Engineer Manned
Help Desk
In addition to monitoring your
site we also have an engineered
manned Help Desk.
As a first point of call this gives
you the confidence that there is
still a qualified person at the end
of the phone to answer your
queries.

6. What WE can do for YOU
• Automate your essential IT Tasks
• Proactively identify problems BEFORE they occur
• Information derived from our management
technology gives you greater control over your IT
spend
• We will free up your time by minimising unforeseen
IT issues
• Our reports will give you the data for trend analysis
and capacity planning.