The document summarizes a presentation about integrating customer service processes to develop quality service and sales. It outlines a 4-stage programme used by Caja Laboral, a Spanish bank, to improve customer satisfaction and branch management. Stage 1 focuses on product differentiation. Stage 2 emphasizes customer satisfaction through quality service. Stage 3 manages branches for quality and proactivity. Stage 4 will address values management and transforming advisors into personal bankers. The programme aims to make quality and proactivity a collective, coordinated effort within each branch.
Modern Trade Expert -New client introduction .kritsukawat
An introduction to the services of Modern Trade Expert Consulting Company. If you are looking to enter your products in to the Modern Trade Market in Thailand, you have some to the right place.
Customer Success for the C-Suite – Why Churn Matters with You Mon TsangSales Impact Academy
You Mon is the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time Customer Success platform. Before ChurnZero, he was the CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket.
He is a serial entrepreneur, having founded four software companies, including ChurnZero, Biz360, and Engine140.
Key Points:
1. You can see a 6%+ increase in net retention rate if you have a customer success leader.
2. Success vs Support vs Account Management = Proactive vs Reactive vs Scheduled.
3. Onboarding is crucial for retention - create a plan for ‘stuck’ customers.
4. A simple health score on your account is better than none - use whatever data you have access to and track it. (Subjective & objective and internal & external data)
5. The bigger the company, the more complex a CS leader role. Ensure you hire the right person to handle your customer base.
Modern Trade Expert -New client introduction .kritsukawat
An introduction to the services of Modern Trade Expert Consulting Company. If you are looking to enter your products in to the Modern Trade Market in Thailand, you have some to the right place.
Customer Success for the C-Suite – Why Churn Matters with You Mon TsangSales Impact Academy
You Mon is the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time Customer Success platform. Before ChurnZero, he was the CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket.
He is a serial entrepreneur, having founded four software companies, including ChurnZero, Biz360, and Engine140.
Key Points:
1. You can see a 6%+ increase in net retention rate if you have a customer success leader.
2. Success vs Support vs Account Management = Proactive vs Reactive vs Scheduled.
3. Onboarding is crucial for retention - create a plan for ‘stuck’ customers.
4. A simple health score on your account is better than none - use whatever data you have access to and track it. (Subjective & objective and internal & external data)
5. The bigger the company, the more complex a CS leader role. Ensure you hire the right person to handle your customer base.
JANI-KING; THE WORLD'S LEADING CLEANING CO.! Hollie.JaniKing
Answering your questions of WHY we are in the TOP 5 franchises for 2006 and Number 1 in the cleaning Franchise Companies!!
~We care about People...not Pennies!!~
A presentation detailing the market background and overview, inefficiencies of the current state of the market and the solution we offer, an explanation of the industry and our key differentiators, our market and customers, our value proposition, marketing and sales strategy, revenue model, technology, business model, and more.
A Value Proposition for Creating Crowdfunding Research Platform for Integrati...Joanne Sienko Ott, CFA, MA
A value proposition exists at the intersection of two innovations - IM clinical practice and a crowdfunding research platform – at this nexus arises the potential solutions to address the U.S. healthcare Triple AIM: better care, better outcomes, lower costs. Crowdfunding is a “socially mediated phenomenon” based on intrinsic trust individuals place on shared connections and a willingness to fund projects or causes based on passion alone. What gets funded is what strikes a chord with funders. The passage of the 2012 JOBS Act has resulted in a flood of crowdfunding platforms that have raised over $5.1 billion. Crowdfunding is being utilized for medical research. Health philanthropists and impact investors are collaborating in new ways to make a bigger impact and build capacity, however they want to see buy-in before taking on risk. Crowdfunding mechanisms provide an automatic feedback loop for concepts and give indication of risk prior to investor venture. At the other side of this nexus a crippling healthcare system has produced lower outcomes/higher costs fast approaching 20% of GDP. Evidence suggests that IM practices is effective and could ease the pain in our healthcare system. Barriers exist for clinical practice of IM, based on lack of sufficient evidence and funded research. NCCIH’s portion of the total NIH budget remains at less than 1% and PCORI is not focused on comparative studies of conventional interventions with IM in seeking better outcomes. Creating a crowdfunding research platform is an intriguing proposition that could engage mindful investment in research methodology for IM clinical practices. At this nexus – a crowdfunding IM/CAM research platform - all those who are passionate about a healthcare system that promotes health creation and treats the whole person through holistic approaches that optimize healing, could be funders such as philanthropists, impact investors, patients, and practitioners alike.
Investor readiness: 99 questions from investors by Startups.beStartUps.be
Sharpen up your pitching skills: how to talk about your product, metrics, business model, team and more! Want to get investor ready? Visit www.startups.be/fundraising
Investor readiness: Startup valuation by Startups.beStartUps.be
Check out the most reliable methodologies and become aware of the risk factors. More information on getting investor-ready: www.startups.be/fundraising
The Next Chapter- Open Sourcing Finance: How FinTech Firms are Building a Val...LinkedIn
Chris Skinner, CEO, The Finanser and Author, Value Web dives into the next chapter of finance.
There are a number of key developments that are changing our world. One of them--the network revolution--is a massive shift in finance and service, as money moves from bank to bank into a new, direct value exchange person-to-person (P2P). The P2P exchange of value is driven by the mobile internet and recording of transactions using blockchain technologies. What does this mean for financial institutions and how should they change and adapt to keep pace? Which new companies are developing this new world fastest and which new entrants, if any, should worry incumbent financial institutions? Chris Skinner provides a vision of 2025 and navigates the course for both new entrants and incumbents.
Market fit is making products available in the market where customers start buying. but more than a product to market there are lots of synergies to build where things go with it.
JANI-KING; THE WORLD'S LEADING CLEANING CO.! Hollie.JaniKing
Answering your questions of WHY we are in the TOP 5 franchises for 2006 and Number 1 in the cleaning Franchise Companies!!
~We care about People...not Pennies!!~
A presentation detailing the market background and overview, inefficiencies of the current state of the market and the solution we offer, an explanation of the industry and our key differentiators, our market and customers, our value proposition, marketing and sales strategy, revenue model, technology, business model, and more.
A Value Proposition for Creating Crowdfunding Research Platform for Integrati...Joanne Sienko Ott, CFA, MA
A value proposition exists at the intersection of two innovations - IM clinical practice and a crowdfunding research platform – at this nexus arises the potential solutions to address the U.S. healthcare Triple AIM: better care, better outcomes, lower costs. Crowdfunding is a “socially mediated phenomenon” based on intrinsic trust individuals place on shared connections and a willingness to fund projects or causes based on passion alone. What gets funded is what strikes a chord with funders. The passage of the 2012 JOBS Act has resulted in a flood of crowdfunding platforms that have raised over $5.1 billion. Crowdfunding is being utilized for medical research. Health philanthropists and impact investors are collaborating in new ways to make a bigger impact and build capacity, however they want to see buy-in before taking on risk. Crowdfunding mechanisms provide an automatic feedback loop for concepts and give indication of risk prior to investor venture. At the other side of this nexus a crippling healthcare system has produced lower outcomes/higher costs fast approaching 20% of GDP. Evidence suggests that IM practices is effective and could ease the pain in our healthcare system. Barriers exist for clinical practice of IM, based on lack of sufficient evidence and funded research. NCCIH’s portion of the total NIH budget remains at less than 1% and PCORI is not focused on comparative studies of conventional interventions with IM in seeking better outcomes. Creating a crowdfunding research platform is an intriguing proposition that could engage mindful investment in research methodology for IM clinical practices. At this nexus – a crowdfunding IM/CAM research platform - all those who are passionate about a healthcare system that promotes health creation and treats the whole person through holistic approaches that optimize healing, could be funders such as philanthropists, impact investors, patients, and practitioners alike.
Investor readiness: 99 questions from investors by Startups.beStartUps.be
Sharpen up your pitching skills: how to talk about your product, metrics, business model, team and more! Want to get investor ready? Visit www.startups.be/fundraising
Investor readiness: Startup valuation by Startups.beStartUps.be
Check out the most reliable methodologies and become aware of the risk factors. More information on getting investor-ready: www.startups.be/fundraising
The Next Chapter- Open Sourcing Finance: How FinTech Firms are Building a Val...LinkedIn
Chris Skinner, CEO, The Finanser and Author, Value Web dives into the next chapter of finance.
There are a number of key developments that are changing our world. One of them--the network revolution--is a massive shift in finance and service, as money moves from bank to bank into a new, direct value exchange person-to-person (P2P). The P2P exchange of value is driven by the mobile internet and recording of transactions using blockchain technologies. What does this mean for financial institutions and how should they change and adapt to keep pace? Which new companies are developing this new world fastest and which new entrants, if any, should worry incumbent financial institutions? Chris Skinner provides a vision of 2025 and navigates the course for both new entrants and incumbents.
Market fit is making products available in the market where customers start buying. but more than a product to market there are lots of synergies to build where things go with it.
Description of Rezolto, our team, services, competencies and experience incl. an overview of brands we have been supporting and working with during the last 3 years.
In short: We help lifestyle companies grow sales and boost profits.
How to Use Artificial Intelligence to improve the profitability of restaurants.
1. Mini MBA on Customers Data Analysis
2. BUSINESS CUSTOMERS X-RAY Module
3. CUSTOMER CARE Module
4. MENU ENGINEERING Module
5.PERSONNEL DEVELOPMENT Module
6. EXPECTED ROI AND FINAL CONSIDERATIONS
If it's going to work, you need to involve people outside the marketing function. Actually, you have a change management project on your hands. See why.
Please credit the author if you use the material. Some images are subject to copyright.
How Mercuri help our banking clients to win manage and grow customersMercuri International
Mercuri International has been leading the changing world of sales performance improvement for over 50 years.
Under the leadership, first of Heinz Goldmann and then of Curt Abrahamsson, Mercuri grew from a small Swedish consultancy to operating in more than 40 countries. Now owned by AB Bure we are seen as sales experts by our 18,000+ clients who range from global market leaders to local niche players and from
technology and logistics to financial and professional
services.
The focus of Mercuri International’s work is to help organisations and individuals “win, grow and manage clients”.
The five main areas of sales expertise that Mercuri International brings to the banking sector are:
· Customer-centric selling: Skills and techniques that deliver both significant, sustainable business growth and sound management of commercial, reputational and regulatory risk. Win and grow clients and achieve “fair customer outcomes”. We
work on both winning and growing customers.
· Sales Team Leadership: We work with first line, regional and senior sales leaders to instil the key skills and disciplines of effective sales leadership in this demanding and dynamic environment.
· Relationship Management: Our work with relationship managers encompasses retail, commercial, corporate and global customer channels. Our models have been developed in
partnership with The University of St Gallen, SAMA and market leaders from HP, through Philips and Novartis to Siemens.
· Relationship-based negotiating: We developed an extremely powerful programme for financial professionals that has proved itself in challenging segments such as business support and real estate.
· Standing in the customer’s shoes: This highly interactive session has been immensely well received. It gives relationship managers hands on experience of running a business through cycles of change and challenge.
While Mercuri has strong capabilities in other areas these
five are the ones we see as core for the financial and
professional services sector.
Read this overview and then tell us what you think?
Mercuri International help you to win, manage and grow customers better. We have been helping companies implement strategies and achieve powerful sales results for over 50 years, with an international team of 500 people in 50 local offices around the world.
Our clients and our industry recognise we are experts in sales. We want to meet you. Mercuri International is featured on both Training Industry’s and Selling Power’s Top 20 Sales Training Companies list.
We want to speak with you.
Call Mat on 07572 343 341 or matthew-everitt@mercuri.co.uk
You can learn more about Mercuri here;
http://mercuri.net/our-vision-mission-and-core-values
http://mercuri.co.uk/how-can-mercuri-international-help
http://www.slideshare.net/MatMercuri/how-mercuri-help-you-improve-your-performance-65699011
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Pitch Deck Teardown: RAW Dating App's $3M Angel deck
Efma Customer Service Barcelona 27 February 2009
1. INTEGRATING CUSTOMER SERVICE PROCESSES to develop quality service and proactive sales. The ONENAK – “We are the best” programme. JON EMALDI. Head of Quality & Management Model. 2009/2/27
2. HOW A BRANCH CAN BECOME AN OCEAN RACER THE ONENAK PROGRAMME RICARDO PÉREZ AGUADO SALES PROCESSES DIRECTOR CUSTOMER SERVICE AND QUALITY MANAGEMENT EFMA – BARCELONA 22 – 23 FEBRUARY 2007
10. A competitive organization Good performance, both in families and SME, increasing our market share and our wallet share
11. Well managed Well aware of the liquidity risks that were coming fast to the Spanish market
12.
13.
14.
15.
16.
17. IQUOS - Índice de Calidad Objetiva Ranking Nacional (parcial)
18.
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20. The latest ranking, yet to publish, has been even better According to the industry´s last statistics, we have done it: Out of 105 banks in Spain in 2008 “We are the best”
21. STAGE THREE. IS THIS ENOUGH? WE ALL SELL THE SAME PRODUCT. THE BRANCH IS ON ITS OWN regarding to MANAGEMENT.
22. QUALITY PROACTIVITY HIGH LOW LOW HIGH Stage 3 Managing the Branch (quality & proactivity) Lacking SPEED and PUSH SUBMERGED Lacking Focus on CLIENT´s NEEDS
23. Index of LOYALTY / SERVICE QUALITY / BUSINESS PROACTIVITY for each branch in AREA 3 in the province of ALAVA
37. Public knowledge Functionality Consumers´ experience Aspirational Afiliation Emotional ties Components of a brand According to BCG Brand´s value Stage 1 deals with functionality. Stages 2 and 3 are related to customers´experience. Stage 4 refers to emotions.
Editor's Notes
Good afternoon Thanks for this nice introduction In my presentation, I will try to give you an insight of the way we try to be proactive in our selling behaviour, and also giving clients a high quality and reliable service in every single Branch
