The relationship marketing advantage, ICSB Halifax, Canada, 2008
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This document summarizes a bank's strategy called Project Galactica to improve customer service for small and medium enterprises (SMEs). The bank was rated poorly on having competent staff and understanding customers' businesses. Project Galactica aimed to provide more proactive, personalized service through staff gaining deeper industry insights and understanding customers' specific needs. The results included increased sales, better customer satisfaction, and the bank becoming a more "top of mind" choice for SME customers. However, the full benefits may not be realized yet due to sales representatives' focus on short-term targets.
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E-Servizi S.p.A. was founded in 1991 in Rome and has since grown to be a leading provider of office and graphic printing equipment, technical support, and document management solutions. It has over 95 employees and consultants and provides solutions to over 13,200 customers annually. The company aims to establish strategic partnerships with customers to help them improve their business and work processes through innovative document solutions.
PrecisionLender Webinar - 7 Habits of High-Performing Relationship Managers
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FIS Small Business Webinar October 12 2016
This document discusses small business banking and opportunities for banks. It provides statistics showing small businesses are key drivers of the US economy. Charts show average monthly value per customer varies by product usage and business size. Insights from small business owners and banks suggest focusing on the most profitable 20% of customers. The document discusses using relationship value management to increase benefits for customers using multiple products and services. It provides an example of one bank's approach to business checking packages. The document emphasizes the importance of understanding customer needs and opportunities to develop profitable product solutions for small businesses.
The Talent Measurement Effect
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This document discusses strategies for planning and executing an effective strategic growth plan for an institution. It begins by outlining the topics that will be covered, including why strategic planning is important, an effective strategic planning process, and minimizing execution risk. It then discusses analyzing internal capabilities and external opportunities, developing strategic options, agreeing on a strategy and communicating it. The document emphasizes linking strategy to operating and capital budgets, monitoring performance, and involving stakeholders. It provides examples of strategic planning best practices from a successful community bank. Finally, it discusses minimizing execution risk through disciplines like accountability, flexibility, and strong execution. The overall message is that a well-thought out strategic planning process is essential for dealing with external pressures and achieving long-term value.
Decoding The Chief Customer Officer: How forward thinking retailers are evolving
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FMCG Case
This document provides a summary of a competency assessment project conducted for the sales team of a FMCG company in India. The assessment identified gaps in both technical and generic competencies across various sales roles. Key gaps were found in areas like distributor handling, customer orientation, and team handling. Individual and functional development plans were created to address these gaps. After implementing the recommendations, the company saw improvements in various metrics like sales growth, productivity, attrition reduction and customer satisfaction. The document demonstrates how regular competency assessments can help align sales roles with business goals and improve overall performance.
Business Intelligence (BI) for Recession on Digit Channel Connect
Business Intelligence (BI) is made for times like these! “When cash runs out that’s when thinking starts.” This statement is very true in downturn or recession times
- Sanjay Mehta on Digit Channel Connect
Managed Services is not a product, it's a business model!
This is the slide deck that was used for my presentation at the Level Platforms 2013 Partner Summit in Las Vegas
Part 1 how to be a hero to your bank’s commercial clients
Today's corporate bank clients are largely dissatisfied with the services their financial institutions provide.
In a recent survey, only one in five corporate financial professionals indicated a high level of satisfaction with their bank. In fact, more than half of financial managers surveyed describe the quality of communications from their banks as both “inadequate” and “too infrequent.
Shannon Balliet2011
Shannon Balliet is a senior marketing and analytics executive with over 15 years of experience in marketing, analytics, and revenue management. She has a proven track record of using data-driven strategies to increase profits and drive positive business outcomes for her clients and previous employers. She is skilled in analytics, segmentation, marketing automation, and leading high-performing teams. Currently she is a Senior Director at Merkle where she develops strategies to grow key accounts and implements data-driven solutions.
The Road to Digital Maturity for Investment Managers
Digital maturity is one way of gauging a company's level of success on their road to digital transformation; and there are many factors involved in assessing this. In this white paper we focus on five areas that, from our experience, play a vital role in theroad to digital maturity with investment managers in mind.
Similar to The relationship marketing advantage, ICSB Halifax, Canada, 2008 (20)
2007 KPMG Nigeria Banking Industry Customer Satisfaction Survey
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PrecisionLender Webinar - 7 Habits of High-Performing Relationship Managers
PrecisionLender Webinar - 7 Habits of High-Performing Relationship Managers
DHG Financial Services Strategic Planning and Cybersecurity Presentation
DHG Financial Services Strategic Planning and Cybersecurity Presentation
Decoding The Chief Customer Officer: How forward thinking retailers are evolving
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Business Intelligence (BI) for Recession on Digit Channel Connect
Business Intelligence (BI) for Recession on Digit Channel Connect
Managed Services is not a product, it's a business model!
Managed Services is not a product, it's a business model!
Part 1 how to be a hero to your bank’s commercial clients
Part 1 how to be a hero to your bank’s commercial clients
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More from Guy Pearce
Governance: The key to effecting successful Digital Transformation
A deck I presented at McMaster University (DeGroote School of Business) on the multi-disciplinary complexity of achieving successful digital transformation
Closing the gap between innovation intent and reality (corporate governance)
As published in Directorship.
Bright and glamourous on the outside, innovation is pretty messy on the inside. In spite of high profile news that makes it seem like most organizations are successful and even disruptive innovators, the reality is that only a fraction of innovation efforts ever reach the market. This article shows how innovation governance increases the rate of successful innovation.
Boosting Cybersecurity with Data Governance (peer reviewed)
Data Governance has a significant role to play in information security, with special data classes beyond the regular four cyber classes (public, confidential, classified and restricted) being useful in helping the organization identify whether sensitive data was exposed in a breach.
Cybersecurity: Whose job is it anyway?
My article published in the Canadian Institute of Corporate Directors journal, Director, outlining why not only the CIO, but also the COO and CHRO have roles to play in effective cybersecurity leadership
Leading enterprise-scale big data business outcomes
A talk specially prepared for McMaster University. There is more benefit to thinking about big data as a paradigm rather than as a technology, as it helps shape these projects in the context of resolving some of the enterprise's greatest challenges, including its competitive positioning. This approach integrates the operating model, the business model and the strategy in the solution, which improves the ability of the project to actually deliver its intended value. I support this position with a case study that created audited financial value for a major global bank.
Big data governance as a corporate governance imperative
Poor data governance impacts reputation risk by data breach, by privacy violations and by acting on poor quality data. Furthermore, there are some important differences in what data governance means for big data compared to data governance for operational data.
That poor data governance impacts reputation risk means it has considerable implications for the Board of Directors, for whom reputation risk is the number one risk according to Deloitte (2013).
This presentation targeting the Board of Directors and the C-Suite and presented at the National Data Governance and Privacy Congress in Calgary, Canada presented some reasons why data governance is critical, from the perspective of both the C-Suite and the Board of Directors.
(Also on YouTube at http://youtu.be/QR4KO3Yx0n4)
Creating $100 million from Big Data Analytics in Banking
A sanitized version of our presentation to the Teradata Marketing Summit in Los Angeles in March 2014, on how we created $94.95 million in incremental value for a bank by means of a customer-centricity strategy enabled by Big Data and Analytics
Branding In Banking And Finance 2011
The pressure is on marketing to quantify the benefits of the huge spend including brand) it incurs. It\'s not particularly difficult, although it is a fair amount of work. This presentation shows you how! Let me know if you need help!
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The document discusses opportunities for corporate, SME, and retail banking in Africa from the economic growth of the BRICS (Brazil, Russia, India, China, South Africa) nations. It notes that South Africa's inclusion in the BRICS positions it as a gateway to Africa and the increased trade between Africa and BRICS opens opportunities for transactional banking, asset financing, and growing small businesses. However, banks need to be proactive in leveraging these opportunities by working with governments to develop Africa's manufacturing and service sectors to generate more employment and consumer spending.
Marketing Science Conference on the SME use of banking products, Vancouver 2008
This document summarizes a study on business banking customers' acquisition of transactional, savings, and lending products over time. The study found:
1) Businesses behaved differently in their banking product needs based on their industry, market segment, and the specific product.
2) Many combinations of these factors showed significantly different acquisition trajectories and rates of change over the first 24 months.
3) When looking at the largest industries, some customer segments and product combinations maintained or increased their banking needs over time, while others declined, indicating that needs cannot be assumed to remain the same.
Academy of Marketing International Conference On Brand Management, Birmingham...
This document summarizes a study conducted by Standard Bank on optimizing brand spending for their business-to-business banking customers. The study developed a "brand value chain" model to understand how brand marketing expenditures impact financial returns. By analyzing customer data across industries, the study found inconsistencies between expected risk and returns for some industry segments. This suggests opportunities to better target branding initiatives. The findings provide a tool to evaluate industry-level strategy effectiveness and optimize brand spending across customer segments. However, the results are specific to one bank and time period. Further analysis of other customer segments is ongoing.
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Governance: The key to effecting successful Digital Transformation
Governance: The key to effecting successful Digital Transformation
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Closing the gap between innovation intent and reality (corporate governance)
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Boosting Cybersecurity with Data Governance (peer reviewed)
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Big data governance as a corporate governance imperative
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Creating $100 million from Big Data Analytics in Banking
African Retail Banking Opportunities In The Brics And (1)
African Retail Banking Opportunities In The Brics And (1)
Marketing Science Conference on the SME use of banking products, Vancouver 2008
Marketing Science Conference on the SME use of banking products, Vancouver 2008
Academy of Marketing International Conference On Brand Management, Birmingham...
Academy of Marketing International Conference On Brand Management, Birmingham...
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The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
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-- June 2024 is National Volunteer Month --
Check out our June display of books on voluntary organisations
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Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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Income Tax exemption for Start up : Section 80 IAC
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一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理
一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
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Training my puppy and implementation in this story
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The relationship marketing advantage, ICSB Halifax, Canada, 2008
- 8. Industrial-level income stream analysis... STATISTICALLY SIGNIFICANT FINDINGS n = 1,355,663
- 9. Industrial-level product utilisation analysis... STATISTICALLY SIGNIFICANT FINDINGS n = 1,355,663
- 11. How the customer wants to be served... STATISTICALLY SIGNIFICANT FINDINGS n = 2,273
- 13. Business cases for integrating the bank...
- 16. What about the SME customers? W hen asked what the bank could do differently to make a real difference to them, the most frequently reported category by SMEs was that the bank should be more proactive about understanding their business and meeting their requirements Expert Segment Customer Survey 2008 This project was a 100% proactive approach to servicing our customers with the benefit of deep industrial insight
- 17. What about the SME customers? Based on Martín-Consuegra, Molina and Esteban 2006 According to the RMs, our bank was now becoming increasingly “top of mind”
- 18. Delightful financial results... Incremental revenue practically doubled every month during the pilot project