The document summarizes a study on the effective use of social software in higher and further education. The study used case study methodology including interviews, focus groups, and analysis of reports to investigate the use of social media like wikis, blogs, Flickr, and Facebook. The study aimed to derive recommendations for educators and institutions on using social software and delivered results and recommendations available online. It discusses benefits and challenges of social software for institutions, educators, and students and the role of educators in effectively integrating social media.