This document provides tips and strategies for running an effective brainstorming session. It discusses preparing for the session by defining the problem, gathering stakeholders, and choosing a location. During the session, the facilitator should have participants individually write down ideas before sharing to allow solitary thinking. A variety of idea generation techniques are recommended, including building off others' ideas. After the session, the facilitator prioritizes ideas by scoring them based on desirability, feasibility, and business impact to determine the top ideas. The overall goal is to generate as many ideas as possible through an interactive yet structured process.
TDAmeritrade Holiday Spending and Behavioral EconStephen Wendel
How can get through the holidays without blowing you budget and stressing out over money? Here are the slides from a webcast with TD Ameritrade that shows you
1) Tips you can use to keep yourself on track
2) How to outsmart the tricks retailers use to make you spend more
3) What the research shows about what gifts are effective and memorable.
Enjoy!
SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
TDAmeritrade Holiday Spending and Behavioral EconStephen Wendel
How can get through the holidays without blowing you budget and stressing out over money? Here are the slides from a webcast with TD Ameritrade that shows you
1) Tips you can use to keep yourself on track
2) How to outsmart the tricks retailers use to make you spend more
3) What the research shows about what gifts are effective and memorable.
Enjoy!
SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
Do you know why most startups fail? Is it because they lack the budget? Wrong timing? Not enough PR? Most startup’s fail because they build products nobody cares about.
Before you invest a lot of money and time in building a product no one wants, learn how to validate your idea.
How To Scale Your Product Through Experimentation w/ Milena Court, Product Ma...TheFamily
A detrimental mistake many startups do is neglecting product experimentation. They focus mainly on experimentation in marketing - optimising ads, copy, creatives, landing pages - because it's relatively easy to do. But this kind of negligence is extremely damaging for your success!
But why don't more startups do this then?
EARLY-STAGE - Specific challenges:
-No budget: “proper” testing tools quite expensive
-Little data to play with
-Not sure what to experiment on / what moves the metrics
massively?
-No time; need to focus on the business
GROWTH STAGE - Specific challenges:
-More budget now, but limited by free tools
-More data about what's happening but not really sure why it's
happening
-So many ideas and opportunities, how to prioritise?
SCALING STAGE - Specific challenges:
-All tools in place, but now constrained by tech time: experiments
need to be “bigger” to have impact + are competing with other
projects
-Harder to experiment with the core product, the company is
branching out on other products
-Experimentation becomes scarier: more users, more to lose,
users get used to things being a certain way (“Why did they
change the UI again?”)
Milena Court, Product Manager in the Growth Squad at Tails.com, joined us at The Family to share her incredible expertise and explain how to overcome the above challenges!
Prioritising Everything: Making Decisions When Nothing Makes Sense w/ John Si...TheFamily
The convention in startupland is that moving fast, putting in the energy, time and work are the guiding principles that yield results - and ultimately growth. While these are key factors in how we prioritise experiments and make decisions, there's one element missing - direction. What's often ignored in the prioritisation process are the vectors of velocity, momentum, and lift as they relate to how we decide what to do next.
Choosing the 'right' thing to experiment on
-Litmus tests for understanding the health of users
-Strategies for product scoping, and growth
-Arriving to the right metrics
Being comfortable with change
-Knowing team and what brings them energy
-The evolution of processes over time
-Growing product, team, culture, and community in flux
Coming to conclusions and the next choice
-Reflection and retrospectives
-Learning to say "No" or, "Not right now"
-Picking the next thing to work/experiment on
John Sirisuth, Head of Growth at OurPath, joined us at The Family to share his early insights on leading Growth, prioritising experiments, and creating a company culture where Growth is all-hands-on-deck.
Teresa Torres, Product Talk, @ttores
In this session, you’ll learn how to create shared context so that everyone on your team knows how to prioritize your experiments. You’ll also learn about two common Lean Startup mistakes and how to avoid them. Come prepared to work through a mini case study.
Marcus Gosling, Highway1.io , @marceire
In mass-production, you only have one chance to get the product right. The in-flexibility and expense of the physical product supply-chain prohibits an experimental, iterative approach. Inspired by lean startup, hardware entrepreneurs are developing new tools and methodologies for exploring and validating their product ideas prior to mass manufacture. 3D printing and off-the-shelf development kits are being used to support rapid product iteration and low-volume early adopter sales. Existing commercial products are being hacked by entrepreneurs to prototype and explore completely new experiences. Prototypes are becoming instrumented to collect data on engagement and usage patterns in the field. Illustrated with case studies from the Highway1.io hardware startup accelerator this talk will share a range of emergent patterns and best practices in lean hardware development.
Accepting the Truth at Work: 3 Practical Tools Janice Fraser
Mind the Product, 2018 London. This talk provides three practical tools that product leaders can use to uncover, accept, and act on what is true—so that you can be less grumpy and more effective at work. Because isn't that what we all enjoy? The feeling that we're doing good work, and that it's working?
(UBAD Model for Buy-In by Janice Fraser is licensed under Creative Commons Attribution-NoDerivatives License 4.0 International.)
Time to value - how long it takes for a customer to sign up, set up, and get some initial value from your product/service - is the most important metric you're probably not optimizing.
Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
Learn about product design and what it is, why it's important, and methods for approaching design yourself. Slides are copyright Stephanie Engle and taken from a presentation for HackDuke at Duke University.
The Product Mindset- Jonny Schneider (ThoughtWorks Live)Thoughtworks
Jonny explores achieving customer value in the digital age. More than just experiments and customer centricity, adaptive strategies are required, where decisions are based on learning through doing.
This all-day workshop puts Eric Ries's Leader's Guide into practice through a series of 9 hands-on activities. The introductory talk makes the case that Change is the greatest threat to business today, and Lean Startup is emerging as the leading Management Practice enabling companies to adapt.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
Do you know why most startups fail? Is it because they lack the budget? Wrong timing? Not enough PR? Most startup’s fail because they build products nobody cares about.
Before you invest a lot of money and time in building a product no one wants, learn how to validate your idea.
How To Scale Your Product Through Experimentation w/ Milena Court, Product Ma...TheFamily
A detrimental mistake many startups do is neglecting product experimentation. They focus mainly on experimentation in marketing - optimising ads, copy, creatives, landing pages - because it's relatively easy to do. But this kind of negligence is extremely damaging for your success!
But why don't more startups do this then?
EARLY-STAGE - Specific challenges:
-No budget: “proper” testing tools quite expensive
-Little data to play with
-Not sure what to experiment on / what moves the metrics
massively?
-No time; need to focus on the business
GROWTH STAGE - Specific challenges:
-More budget now, but limited by free tools
-More data about what's happening but not really sure why it's
happening
-So many ideas and opportunities, how to prioritise?
SCALING STAGE - Specific challenges:
-All tools in place, but now constrained by tech time: experiments
need to be “bigger” to have impact + are competing with other
projects
-Harder to experiment with the core product, the company is
branching out on other products
-Experimentation becomes scarier: more users, more to lose,
users get used to things being a certain way (“Why did they
change the UI again?”)
Milena Court, Product Manager in the Growth Squad at Tails.com, joined us at The Family to share her incredible expertise and explain how to overcome the above challenges!
Prioritising Everything: Making Decisions When Nothing Makes Sense w/ John Si...TheFamily
The convention in startupland is that moving fast, putting in the energy, time and work are the guiding principles that yield results - and ultimately growth. While these are key factors in how we prioritise experiments and make decisions, there's one element missing - direction. What's often ignored in the prioritisation process are the vectors of velocity, momentum, and lift as they relate to how we decide what to do next.
Choosing the 'right' thing to experiment on
-Litmus tests for understanding the health of users
-Strategies for product scoping, and growth
-Arriving to the right metrics
Being comfortable with change
-Knowing team and what brings them energy
-The evolution of processes over time
-Growing product, team, culture, and community in flux
Coming to conclusions and the next choice
-Reflection and retrospectives
-Learning to say "No" or, "Not right now"
-Picking the next thing to work/experiment on
John Sirisuth, Head of Growth at OurPath, joined us at The Family to share his early insights on leading Growth, prioritising experiments, and creating a company culture where Growth is all-hands-on-deck.
Teresa Torres, Product Talk, @ttores
In this session, you’ll learn how to create shared context so that everyone on your team knows how to prioritize your experiments. You’ll also learn about two common Lean Startup mistakes and how to avoid them. Come prepared to work through a mini case study.
Marcus Gosling, Highway1.io , @marceire
In mass-production, you only have one chance to get the product right. The in-flexibility and expense of the physical product supply-chain prohibits an experimental, iterative approach. Inspired by lean startup, hardware entrepreneurs are developing new tools and methodologies for exploring and validating their product ideas prior to mass manufacture. 3D printing and off-the-shelf development kits are being used to support rapid product iteration and low-volume early adopter sales. Existing commercial products are being hacked by entrepreneurs to prototype and explore completely new experiences. Prototypes are becoming instrumented to collect data on engagement and usage patterns in the field. Illustrated with case studies from the Highway1.io hardware startup accelerator this talk will share a range of emergent patterns and best practices in lean hardware development.
Accepting the Truth at Work: 3 Practical Tools Janice Fraser
Mind the Product, 2018 London. This talk provides three practical tools that product leaders can use to uncover, accept, and act on what is true—so that you can be less grumpy and more effective at work. Because isn't that what we all enjoy? The feeling that we're doing good work, and that it's working?
(UBAD Model for Buy-In by Janice Fraser is licensed under Creative Commons Attribution-NoDerivatives License 4.0 International.)
Time to value - how long it takes for a customer to sign up, set up, and get some initial value from your product/service - is the most important metric you're probably not optimizing.
Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
Learn about product design and what it is, why it's important, and methods for approaching design yourself. Slides are copyright Stephanie Engle and taken from a presentation for HackDuke at Duke University.
The Product Mindset- Jonny Schneider (ThoughtWorks Live)Thoughtworks
Jonny explores achieving customer value in the digital age. More than just experiments and customer centricity, adaptive strategies are required, where decisions are based on learning through doing.
This all-day workshop puts Eric Ries's Leader's Guide into practice through a series of 9 hands-on activities. The introductory talk makes the case that Change is the greatest threat to business today, and Lean Startup is emerging as the leading Management Practice enabling companies to adapt.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
Complete guide on how to start hat business (1)PrintXpand
We have helped a number of start-ups on how to start hat business. We recommend you seek an active consultation with one of our experts for technology platform selection.
2016 PPAI Expo Presentation: How Mobile Friendly Stores Are Changing the Land...Lucy Taylor
It’s hard to ignore the role mobile technology plays in our everyday life. Adults in the U.S. own, on average, three connected devices. Studies show that six out of 10 adults expect companies to have a mobile friendly site. Understanding how buyers are utilizing e-commerce sites and how they are conducting research is key to growing any promotional products business. Learn how to generate mobile sales as well as apply current best practices when taking a company store or catalog to a mobile friendly platform.
Content Marketing for Sales Ready LeadsJohn Assalian
In this slide presentation, Viewstream CEO John Assalian shares successful content marketing strategies. He offers insider tips to help your tech marketing department achieve better sales-ready leads, execute more effective lead-nurturing strategies, and sustain competitive advantage. You will learn best practice content marketing techniques for high-tech marketing, specifically targeted to larger deal sizes ($15K to $2M).
Spoke at the Software Architecture Meetup at Bangalore
Most often when you are discussing with customers on your requirements you end up donning the hat of a sales man displaying his ware with the intention of getting your ideas across and eventually the solution. What is the best way out there that you can be seen as a transformation partner instead of someone who pushes what you have in your kitty without understanding his/her true need. That is the wrong way to do the sales game whether you are peddling cloud,big data,AI or plain simple legacy migration into the shiny new thing out there.
2016.08.THAT Conference - GROWING NEW PRODUCTS - VALIDATING YOUR NEW PRODUCT ...Ryan D. Hatch
You know how to build great software. The real question is - // What software do customers actually want to buy? // Do you have a new product / business idea? Learn how to validate new product concepts.
Join our Precon 3 Hour Master Class:
* You will learn the latest best practices for taking new products to market
* Live B2C Customer Interview
* Hands-on Collaboration with other attendees
Learn how to transform product ideas into a successful business. Learn how to interview customers. Learn how to create business models using a test-driven approach. Learn how to avoid the top reasons for startup failure. Learn how to run experiments to validate your assumptions and navigate the uncertainty of new products. Meet some awesome people & expand your new product chops. WARNING: New products are hard, exciting, and may become highly addictive. Only come if you want to make a dent in the world.
How to leverage your work with a Product Mindset - Mark Opanasiuk.pdfMark Opanasiuk
How to leverage your work with a Product Mindset - Mark Opanasiuk
1. What is a Product Mindset?
2. Product Thinking Mindset on Personal level.
3. Product Mindset on Organization level.
Achieving Sustainable Growth in the Digital AgeCprime
Key Learnings:
- Discover strategies for successfully navigating the digital landscape by leveraging innovative tools, methodologies, and data analytics to maintain a competitive edge.
- Learn how aligning resource allocation with iterative product delivery can enhance the visibility of customer value and establish a clear link between expenses and value generation.
- Gain insights into the significance of evaluating non-traditional performance indicators to comprehend the intricate relationships between customer perceived worth, product launch strategies, and financial outcomes for sound business choices.
Mastering an Integrated Atlassian Tooling Ecosystem: Strategies, Success Stor...Cprime
Are you ready to take your Atlassian tooling ecosystem to the next level? Join our panel of renowned Atlassian experts as they dive deep into the strategies, best practices, and real-world success stories that can help you maximize the value of your technology investments, streamline workflows, and drive innovation across your organization.
In this must-attend panel session, our experts will share stories from the trenches, highlighting the challenges, successes, and lessons learned from their extensive experience working with organizations of all sizes and industries. You'll gain valuable insights into the best practices and strategies that have proven successful in maximizing the benefits of Atlassian tooling ecosystems.
Learning Objectives:
- Align tools, processes, and business objectives to mitigate escalating technology costs and boost efficiency
- Leverage automation and best practices in tool selection to enhance operability, collaboration, and productivity
- Develop a comprehensive tech stack strategy that empowers your teams with the visibility to optimize, adapt, and innovate
- Navigate common challenges and pitfalls in implementing and managing an integrated Atlassian tooling ecosystem
By harnessing custom-crafted AI solutions, teams can expect improved efficiency, enhanced creativity, and better alignment with Agile principles. We'll explore how this powerful collection of technologies and solutions turbocharges delivery and enhances developer experience.
Learn more as we introduce a turnkey framework that empowers Agile development and efficiency in the AI era. Cprime’s CodeBoost™ and AgileSME AI solutions offer a groundbreaking approach that delivers a complete framework for development in the AI age.
Improving IT Investment Decisions and Business Outcomes with Integrated Enter...Cprime
Learn how integrating Enterprise Architecture Management capabilities as part of your IT Finance and Agile Planning processes can help you to:
- Calculate TCO across your entire portfolio of applications, infrastructure and labor
- Drive more informed IT investment decisions and reliably measure results
- Improve business outcomes and accelerate your strategic digital journey
Harnessing Atlassian's Power Through Cloud Transformation and AdoptionCprime
Transitioning to Atlassian Cloud unlocks a new realm of possibilities. Organizations that have recently migrated to Cloud report a 47% boost in team collaboration, and a 44% increase in rapid, insight-driven decisions. And, Forrester reports a 20% developer productivity increase and a strategic 50% IT time reallocation to high-value work for organizations moving to a cloud environment.
Our webinar, "Harnessing Atlassian's Power Through Cloud Transformation and Adoption", will guide you through maximizing cloud adoption, and leveraging Cloud-specific AI and analytics. We’ll also Explore cutting-edge tools like Atlas, Compass, and JPD that extend beyond Data Center capabilities, further enhancing the Cloud experience.
Key takeaways:
- How to boost adoption and make the transition as smooth as possible.
- Strategies to harness unique cloud features for shorter time-to-value, and data-driven decision making.
- Insights into exclusive cloud tools that drive innovation and productivity.
- Understanding the enterprise value and IT efficiency gains from cloud transformation and adoption.
AI-powered Service Management: Streamlining Incident Management in JSM using ...Cprime
Sound incident management operations encompass activities ranging from logging and prioritization to escalation, documentation, and reporting. What could your employees do with all that extra time if you automated these operations with AI?
In this webinar, we will showcase:
- How to streamline incident management and post-incident reviews by harnessing no-touch resolution and triage with 3rd party tools like Atlassian Jira Service Management
- How to use incident management to improve your customer’s experience while incorporating an added layer of efficiency with custom AI co-pilots
- How to empower human agents to resolve issues faster and drive continuous improvement and enhanced knowledge management for incident escalations
Enterprise Migration from Data Center to Atlassian Cloud: Start with an Asses...Cprime
Large enterprises have unique needs and complexity when migrating Atlassian tools from Data Center to the Cloud. Whether you’re exploring the Cloud or planning a migration from Data Center, our Atlassian Cloud Migration Impact Assessment identifies migration obstacles and charts the optimal path. With assessment in hand, enterprise leaders can make informed decisions on moving core business platforms to the cloud.
Learn:
- Benefits of Cloud for large orgs and how to evaluate if it’s the right fit
- Factors like integrations, data migration, security, compliance, and performance at scale
- Tools and methods for analyzing complex on-prem environments
Preparation best practices for enterprise infrastructure and applications
- How assessment provides a detailed transition plan and strategy
- Insights needed to minimize disruption and downtime
AI for Everyone: Demystifying Large Language Models (LLMs) Like ChatGPTCprime
We’ve only scratched the surface of realizing the full potential of ChatGPT and other Large Language Models (LLMs) in a strategic business context. Here’s another game-changer: Incorporating your unique enterprise data with LLMs to tailor a private model that learns, retains, and utilizes your business’s unique information. It can deliver contextualized value and efficiency to enhance processes and better achieve strategic outcomes.
In this webinar, we’ll explore how these custom models are revolutionizing the business landscape with the added context of invaluable proprietary business knowledge. Join us to learn the power and practical applications of secure, private LLMs and catch live demonstrations to tangibly enforce how to tackle significant business challenges such as Agile Adoption and Service Management.
Learning Objectives
- Introduction to AI and LLMs: Understand the basics of Artificial Intelligence (AI) and how widely available Large Language Models (LLMs) are a key advancement in this field.
- Practical Applications of LLMs: Learn how LLMs can enhance operational processes and contribute to business growth in real-world scenarios, and how they can be customized to meet specific business needs.
- Benefits of Customization: Discover the advantages of tailoring AI solutions like LLMs to understand and support unique business requirements.
- Relevance and Precision: Learn how LLMs adapt to specific business contexts, ensuring that interactions are accurate and aligned with organizational objectives.
From Project to Product - The Need for SpeedCprime
As we look to enhance our ways of working and shift from project-based methodologies to product thinking, it's easy to overlook the technical aspects of this change. Let's not make that mistake.
In this webinar, Cprime's Ken Robinson, and Anne, Chief Product Coach, delve into the technical aspects of switching from project to product. What does this mean for our engineers, testers, and product teams? Equally important, what does this mean to the health, resilience, and maneuverability of our codebases and environments?
We'll approach these topics across the following dimensions:
-Development - new product development as well as maintenance and enhancements
-Testing
-Delivery Lifecycle
Lastly, we'll bring it all together to illustrate how engineering for speed + quality and the concept of "total product ownership" reduces time to market, enhances product quality, and fuels maneuverability.
We Need a Hero — How to Find and Support Your Next Superstar Product OwnerCprime
A Product Owner serves as the bridge between the development team and stakeholders, steering the product's vision and driving its success. An excellent product owner can elevate the entire product team. But how do you find the right person to take on this vital role?
Hiring external candidates with Product Owner expertise is an option, but many organizations overlook an often easier and more effective opportunity: to train or develop their internal employees for these crucial roles.
Upskilling your existing product professionals can be the most time- and cost-effective option. Plus, they offer in-depth domain knowledge—specific to your unique organization—no outside hire can match.
By the end of the webinar you will know:
-How to identify existing employees that have the mindset and institutional knowledge to successfully fill the Product Owner role
-How to determine what skills the new Product Owner needs to learn through a focused gap analysis
-How to create an environment that encourages continuous learning so that they can grow into the role and help you and your team deliver great products over time
How to Unlock Productivity and Innovation with Generative AI and ChatGPTCprime
Doing more with less has become the mantra for success. Yet monotonous tasks and manual processes put undue strain on productivity and innovation. What if you could automate time-consuming workflows and enable your team to focus on high-impact work?
Discover how Generative AI (GenAI), specifically ChatGPT, is transforming workflows across industries. We will provide real-world examples of how leading organizations leverage GenAI to eliminate repetitive tasks, deliver insights instantly, and create content intelligently.
You will learn:
- How GenAI, specifically ChatGPT, works and its key capabilities
- High-impact use cases of GenAI-powered automation
- Steps for identifying and prioritizing processes to automate
- Best practices for change management when implementing GenAI
- Forecasted evolution of GenAI and its future applications
Whether you are an executive seeking a competitive edge, or a manager looking to boost team productivity, this webinar will equip you with actionable strategies to drive efficiency and innovation with Generative AI.
Modern Learning for Enterprises: How to Empower Your TeamsCprime
Today’s complex technology organizations need to deliver learning at the right time, to the right people, and on the right topic, continuously. A unique concept—Learning Pathways—blends on-demand bite-sized self-paced learning, more traditional instructor-led learning, and on-the-job learning through assignments reviewed by a skilled facilitator.
Cprime has been experimenting with this new learning delivery format with some of our most demanding customers, and we’re eager to share what we’ve learned.
Join Cprime’s Directors of Learning for the U.S. and EMEA to explore the range of learning tools your organization can leverage to equip and empower your people with the latest technology and team practice skills.
You will learn about:
-What’s required to future-proof your organization’s learning initiatives
-How to get the most bang for your buck by maximizing knowledge retention and application
-The value of expert learning help and where to get it to meet your organization’s unique needs
Enterprise Service Management for Finance, HR, and MarketingCprime
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Three, Putting it All Together: ESM for HR, Finance, Marketing, and More, you will learn:
-How an ESM implementation looks in each of the major business units
-Why ESM can and should permeate the whole organization… eventually
-Examples of successful implementations you can use as models for your own
ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integr...Cprime
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:
- The power of automation to streamline and optimize your ESM practice
- Examples of apps, workflows, and integrations that have proven successful
- How to map out your own workflows to optimize your unique ESM experience
Perfecting Customer Management Using Jira Service ManagementCprime
An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.
In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we cover the vital topic of customer management. You will learn:
- The importance of understanding the customer's perspective and requirements
- How to best use JSM for customer management—from portal design to automation and beyond
- How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
- How to measure customer management for reporting and data-driven decision making
From Project to Product: Leaders, Here's What It Means to YouCprime
Project to product is all the rage these days. You, your boss, or your company are already talking about this. Heck, your group has been "agile" for years now, but this next phase seems to just be a repackaging of that.
In this webinar, Anne Steiner, Chief Product Coach at Cprime, gets into Project to Product from the leader's perspective. We explore "why we should care" and "what this really means". Then, we deep dive into the following keys to leadership success in driving this change:
1) Your help, involvement, and willingness to influence change is critical. Team-level change isn't enough and will yield limited benefits.
2) You need more than just engineering/IT buy-in to be successful. It takes the whole enterprise.
3) Product management is a thing. We'll learn what it is, how it is different from project management, and why it is critical to market domination and product success.
Lastly, we'll leave you with some tips for success that will guide you in driving change whether you sit at the manager, director, VP, or C-level.
Using a Service Catalog and CMDB to Standardize Change Management in Jira Ser...Cprime
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
When you log off, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
6 Common Challenges RTEs Face & How to Solve ThemCprime
Release Train Engineers (RTEs) have tremendous responsibility in a scaled Agile environment. After all Agile Release Trains (ARTs) can’t steer themselves.
But, RTEs also face significant challenges along the way. Learn common challenges RTEs face and how they can be overcome using SAFe® and Agile best practices, best-in-class tooling like Jira Align, and focused effort.
Learn how to solve these problems in your own organization:
- Lack of visibility into the full book of work
- Lack of visibility into how work being done by teams is contributing to strategic goals
- Lack of understanding of how much an ART can deliver over the course of a planning increment
- Visibility into the Risks and Dependencies affecting an ART
- Constant need to create and update roadmaps
- Limited availability and customizability of progress report
Enterprise Service Management Webinar Series Part 1Cprime
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part One of this webinar series you will learn:
- The vital importance of cultivating a customer-first mindset
- How to adjust your mindset to view your services as products
- The power of a product/service roadmap
How to Enable Change Management with Jira Service ManagementCprime
Improve your agility by moving towards automation and streamlined processes between your IT and dev teams. ITSM with Jira Service Management (JSM) can help optimize your processes and significantly reduce manual touch points, while change management minimizes risks and disruptions to your IT services.
This is the first part in a series where we cover change management with Jira Service Management in depth. Join our ITIL-certified experts to learn how to manage changes to your software or infrastructure using Jira Service Management so that you accurately understand the impact and scope of changes up and downstream.
Explore:
• How to get started with change management
• A demo of change management features in JSM
• Change management best practices and tips
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
3. Q&A
Agenda
After the Brainstorm
- Prioritization
Running the Brainstorm
- Problem Definition
- Idea Generation
- Facilitation
Before the Brainstorm
- When to Brainstorm
- Preparation
@bradenericson
5. A brainstorm session can help you
identify a direction for your product
When to Brainstorm
@bradenericson
6. How can we provide more value to
in-store shoppers?
@bradenericson
7. Gather 4 - 7 different stakeholders
Preparation
Find some space away from distractions
Put aside 30 - 60 minutes
Have something for everyone to write on
Retail employee, Marketing, Sales, Engineering
Conference room
Pen and paper for everyone, a whiteboard for the facilitator
60 minutes at the end of the day
@bradenericson
9. Begin with level-setting on the topic
What is the “problem” you are going
to be thinking about?
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10. Set the problem to be customer focused, but open-ended
Talking about the Problem
Talk about industry data related to your product
Encourage 10x thinking
Share internal metrics, learnings, and goals
How can we provide more value to in-store shoppers?
Share industry data around retail mobile app usage
We know our customers LOVE personalization
Assume you have no resource restrictions
@bradenericson
11. Don’t start by solving the problem
Give your participants time to think
about the problem alone
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12. Write as many ideas as possible
Or write out 1-3 ideas and pass your list on
to the next participant
@bradenericson
13. Write as many ideas as possible
Retail Employee Engineer Marketing
Let customers request
employee assistance
directly from within the
app
Easy phone navigation
to products on
shopping list
Technology showcases
through phone camera
Personalized aisle
recommendations
Budget functionality
that allows shoppers to
find inexpensive goods
Use camera to provide
augmented reality
offers hiding around the
retail store
Fully autonomous
“Amazon Go-like”
experience
Scan barcodes to add
things to digital cart
Self-checkout with
phone; scan products
with phone and show
cashier a confirmation
number
@bradenericson
14. Write 1 idea and pass your list
Use camera to provide augmented
reality offers
Engineer
The offers could be hiding around
the store, and the customer needs
to go and find them; kind of like a
treasure hunt
Retail Employee
The shopper’s phone could
receive a push notification from
our app when they are close to the
virtual offer
Marketing
When checking out, the offer
could automatically apply if they
pay with their Retail Credit Card
Sales
@bradenericson
15. Write 1 idea and pass your list
We could provide different routes
to different shoppers to prevent
aisle congestion
Engineer
The Shopper could use their
phone as an in-store GPS, making
it easier to find all the products on
their shopping list
Retail Employee
Based on what items are in their
shopping list, we could navigate
them through aisles with products
we think they might also want
Marketing
We could provide themed routes
shoppers could take through the
store, or even promotional routes
that give shoppers a discount
Sales
@bradenericson
17. Buzzwords
List of buzzwords
Customer Service
In-Store Pickup
Voice Assistant
Shopping Cart
Mobile Phone
Credit Card
Online Shopping
Product Return
Virtual Reality
Augmented Reality
Personalization
Robots
Randomly pick 2
Customer Service
Personalization
Write as many ideas as possible
Let customers request
employee assistance
directly from within the
app
When the shopper walks
into the store, our system
could connect to their
mobile app so employees
can greet shoppers by
name
@bradenericson
18. Personal Bubble Map
Have everyone maintain their own bubble map that ties
concepts together. When they hear a new buzzword, have
them bubble it off from the original.
@bradenericson
19. Bubble map
GPS Navigation
Shopping List
Personalization
Easy phone navigation
to products on shopping
list Route the mobile app takes
you on is personalized to
your profile, providing stops
at aisles you might enjoy
@bradenericson
20. Share and build off ideas
Give everyone the chance to share
the ideas they came up with
@bradenericson
21. As the facilitator - you are in charge
One Conversation
at a Time
Build on other
ideas.
“yes… and”
Quantity over
Quality
Time limit the BS
@bradenericson
22. Additional tips and tricks
Make sure the audience is interested in your topic
Make sure your team is clear on the problem
No distractions (phones and laptops away)
Encourage big thinking
Do what works for YOU
@bradenericson
24. You have a ton of ideas.
Now what?
Prioritization
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25. List out all the ideas in a single place
Define your prioritization criteria
Rank each idea based on how well it meets all of your criteria
Assign a numeric value for how well the solution meets the criteria
Spreadsheet, Kanban board, etc.
Desirability, Feasibility, Business Impact
On a scale of 1-5… how feasible is the solution?
Your top ranking ideas should have the highest score
Prioritization
@bradenericson
26. Ideas
Use camera to provide
augmented reality offers
Easy phone navigation to
products on shopping list
Budget functionality that
allows shoppers to find
inexpensive goods
Let customers request
employee assistance
directly from within the
app
Desirability Feasibility
Business
Impact Total
Prioritization
4
2
2
1
4
2
10
5
3 5 1 9
5 4 3 12
@bradenericson
27. Running an Effective Brainstorm
Give people time to think alone
Identify the problem to be discussed. Why are we here?
Finish by discussing ideas and building off each other
@bradenericson