SlideShare a Scribd company logo
3/21/2010




1.   Where R U in SM?
2.   Part of a marketing/communication plan
                        g              p
3.   Message focus
4.   All about relationships
5.   Give and take
6.   Coordination
7.   People
8.   Money
     M




                                                     1
3/21/2010




                                             Did You Know?
                                                          TakeNoGlory
             Did You Know Best Of Shift Happens Video Dec 2009 Using
                    four recent sources from YouTube. Did You Know 4.0
         http://www.youtube.com/watch?v=hyZRS0BnpAI




Social Network Opportunities

                                  Facebook - 3 x/day
                                                   y
                                  Twitter – 6 x/day
                                  YouTube 3 x/week
                                  Blog – 2-3 x/week
                                  LinkedIn – update/respond
                                  MySpace
                                  Flickr
                                  Ning or House Account
                                  Plaxo




                                                                                2
3/21/2010




Social Networks &
Prospect Research

                            F   b k
                            Facebook
                            LinkedIn
                            YouTube
                            Blog
                            Bl
                            LinkedIn




Traditional Media         New Media
   Email signatures
            g               Social media policy
                                         p y
   E-News with SM links     Twitter – Tweeters
   Website updates          Blog - Bloggers
   Collateral materials     Facebook Fan Page
   Annual report            Causes Page
   Press releases           YouTube
   Calendar f
   C l d of events          Photos
                            Ph




                                                         3
3/21/2010




Marketing/Communication Plan

                         Messages
                         Master calendar
                         Calls to action (CTA)
                         Click Thru Rates (CTR)
                         Maintain
                         Exit strategy




 Coordinate calendars

 Message of the
 week/month

 Who’s
 pushing/responding?

 Variations on a theme




                                                         4
3/21/2010




Selling to Leadership

                        Risk of Ignoring
                        Plan
                        Crisis Management
                        Plan
                        Measure/Evaluate
                        People




  September             November 1st
   News/annual report
     ews/a ua epo t      Mail appeal
                         Email appeal
   Blog to Fan page
                         Fan page/Causes update
   Video to Fan page     Blog to Fan page
  October                Video to Fan page
   Email                December
   Blog to Fan page      News
   Video to Fan page     Blog to Fan page
                         Video to Fan page
                         Fan page
                         Thank you letters
                         Holiday cards




                                                         5
3/21/2010




Relationships - Then and Now

1 way v 2 way
      v.
Speed
Expectations
Formal v. Informal
Style




Based on Donor Interests

                     Listening
                     Google alerts
                     Monitor
                     Dialogue
                     Di l
                     Authenticity




                                            6
3/21/2010




                               Communication from you
                                    Email   Forward 2 Friend


                                     News/Enews
                                               Forward 2 Friend

                  Your Peeps           Phone

                                              p
                                      Status Updates
                                                  Retweets
                                    Blog
                                        Add This Widget
                                       Forward 2 Friend




                                           Facebook
Add This Widget
                                            Twitter
 Your
Website &                                    MySpace
 Email

   Blog                                      LinkedIn

                                      Blog


                           Flickr




                                                                         7
3/21/2010




People and $ Power

                Consistency
                Response time
                Work the plan
                Report
                Report
                Measure everything




Social Media Tech @ Lunch!

                     Apps
                     Blog sites
                     Video
                     AddThis




                                            8
3/21/2010




Social Media Tech

                    Ping.fm
                    Hootsuite
                    Thwirl
                    Twibes
                    T ib
                    TweetDeck




Tweet You Later!

                    Keep up
                    Hire young
                    Make a plan




                                         9
3/21/2010




Thank You!

             B b @3 l
             Barbara@3talisman.com
             www.3talisman.com
             www.talismantol.wordpress.com
             Facebook.com/talismanassociates
             Facebook.com/talismanassociates
             @BTalisman
             @BT li
             www.blogtalkradio.com/making-
             www.blogtalkradio.com/making-a-
             difference




                                                     10

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Effective & Efficiently Using Social Media to Advance your Mission

  • 1. 3/21/2010 1. Where R U in SM? 2. Part of a marketing/communication plan g p 3. Message focus 4. All about relationships 5. Give and take 6. Coordination 7. People 8. Money M 1
  • 2. 3/21/2010 Did You Know? TakeNoGlory Did You Know Best Of Shift Happens Video Dec 2009 Using four recent sources from YouTube. Did You Know 4.0 http://www.youtube.com/watch?v=hyZRS0BnpAI Social Network Opportunities Facebook - 3 x/day y Twitter – 6 x/day YouTube 3 x/week Blog – 2-3 x/week LinkedIn – update/respond MySpace Flickr Ning or House Account Plaxo 2
  • 3. 3/21/2010 Social Networks & Prospect Research F b k Facebook LinkedIn YouTube Blog Bl LinkedIn Traditional Media New Media Email signatures g Social media policy p y E-News with SM links Twitter – Tweeters Website updates Blog - Bloggers Collateral materials Facebook Fan Page Annual report Causes Page Press releases YouTube Calendar f C l d of events Photos Ph 3
  • 4. 3/21/2010 Marketing/Communication Plan Messages Master calendar Calls to action (CTA) Click Thru Rates (CTR) Maintain Exit strategy Coordinate calendars Message of the week/month Who’s pushing/responding? Variations on a theme 4
  • 5. 3/21/2010 Selling to Leadership Risk of Ignoring Plan Crisis Management Plan Measure/Evaluate People September November 1st News/annual report ews/a ua epo t Mail appeal Email appeal Blog to Fan page Fan page/Causes update Video to Fan page Blog to Fan page October Video to Fan page Email December Blog to Fan page News Video to Fan page Blog to Fan page Video to Fan page Fan page Thank you letters Holiday cards 5
  • 6. 3/21/2010 Relationships - Then and Now 1 way v 2 way v. Speed Expectations Formal v. Informal Style Based on Donor Interests Listening Google alerts Monitor Dialogue Di l Authenticity 6
  • 7. 3/21/2010 Communication from you Email Forward 2 Friend News/Enews Forward 2 Friend Your Peeps Phone p Status Updates Retweets Blog Add This Widget Forward 2 Friend Facebook Add This Widget Twitter Your Website & MySpace Email Blog LinkedIn Blog Flickr 7
  • 8. 3/21/2010 People and $ Power Consistency Response time Work the plan Report Report Measure everything Social Media Tech @ Lunch! Apps Blog sites Video AddThis 8
  • 9. 3/21/2010 Social Media Tech Ping.fm Hootsuite Thwirl Twibes T ib TweetDeck Tweet You Later! Keep up Hire young Make a plan 9
  • 10. 3/21/2010 Thank You! B b @3 l Barbara@3talisman.com www.3talisman.com www.talismantol.wordpress.com Facebook.com/talismanassociates Facebook.com/talismanassociates @BTalisman @BT li www.blogtalkradio.com/making- www.blogtalkradio.com/making-a- difference 10