The quality of our future lives will be determined by the quality of communications we have today. Communication is a four step process of building rapport, identifying communication styles, tailoring messages to different styles, and getting feedback. Successful people develop rapport at an unconscious level through being in sync with gestures, tonality, and replaying what they heard. Identifying and matching communication styles ensures maximum effectiveness when delivering a message. The outcome of communication is the feedback received, and continual improvement is important.

1. Effective Communication
The key to better life

2. Effective Communication
The quality of life that we live today is the end result of
the quality communications we did in the past
The quality of life that we will live in the future
will be the end result of the
quality of communications we do today

3. Effective Communication
Hearing Smell
Seeing Touch
Taste
Communication is a Series of Experiences

4. Effective Communication
Understanding communication as a four step process
1. Rapport building
2. Identifying communication styles
3. Delivering the message to suit the style
4. Feedback

5. Effective Communication
Two aspects of Rapport;
1. Rapport at Conscious level
2. Rapport at Unconscious level
Successful people and top leaders somehow develop a
rapport at the unconscious level with themselves and
others around them.
You will learn tools and techniques to build rapport at
the unconscious level, with practice you can raise
your ability to build rapport in the same way and
achieve more.

6. Steps to Rapport
Be in
Sync

7. Steps to Rapport
Gestures

8. Steps to Rapport
Tonality

9. Steps to Rapport
Replay
what you heard

10. Steps to Rapport
Pacing

11. Effective Communication
Different Communication Styles

12. Effective Communication
Identifying
Communication Styles

13. Effective Communication
When you match your
message with the
Communication Style
of the other person
your effectiveness is
maximum

14. Effective Communication
The outcome of communication is the
feedback you get

15. Effective Communication
Keep on Improving

16. Effective Communication
For Students - Two sessions of 4 hours each
For Corporate - Two days

17. Thank You

18. Centre for
Excellence in Performance
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