The document defines universal design as the design of products and environments to be usable by all people without the need for adaption. It provides examples of universally designed counters and automatic doors. It outlines the process of universal design which involves identifying the application, defining users, involving consumers, adopting guidelines, applying guidelines, planning accommodations, training support staff, and evaluating feedback. It discusses applying universal design principles in classrooms to engage all students through flexible options and multiple means of representation, action/expression, and engagement.