The document provides a summary of Esteven D. Fulgar's professional experience, qualifications, and skills. It details his 19 years of experience leading IT solutions and services in various industries. It lists his roles as IT Head and IT and Product Engineering Head at two companies, where he was responsible for strategic IT operations and planning. It also outlines previous roles at other companies where he provided IT consulting, management, and technical support.

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Esteven D. Fulgar
175-A Scout Fuentebella Extension, Barangay Sacred Heart, District IV, Quezon City 1103, NCR, Philippines
Telephone (Home): +632-709-8985
Telephone (Mobile): Smart - +63 908 2634650 | Sun - +63 942 078 2938 | Globe - +63 977 7476922
Email: edfulgar@yahoo.com, edfulgar@gmail.com
Creative and Resourceful IT Leader
Executive Summary
Competent and visionary IT leader, with proven technology and business related skills in providing
transformational automation solutions to million dollar multinational businesses in the Manufacturing,
Distribution, Retail, IT enabled services, Hospitality/Gaming, Realty, Property Development and Management,
Academics, AEC (Architecture, Engineering and Construction) industries
A results-oriented and innovative IT management professional, armed with a strong record of success in
creating robust and effective IT ecosystems, architectures, infrastructures, and people.
Key Qualifications
• Nineteen (19) years of experience in directing IT solutions and services for various types of
companies, creatively managing strategic resources required to deliver work expectations and
business goals; implementing effective information systems and projects in different industries
utilizing cross-functional teams in a multi-national setting.
• Practical knowledge of ISO 900x, ISO 27001, Total Quality Management, Six Sigma, and Business
Reengineering, Agile-Scrum, ITSM and ITIL principles, practices and methodologies used in managing
IT related services
Skill Set Areas
• Strategic ICT Planning and Implementation • IT Governance
• Business Enterprise Solutions and
Technical Architecture Design
• Technology Project Management
• ICT Infrastructure Management and
Systems Engineering
• IS/MIS Business Application Development
and Implementation
• IT Policies and Procedures Management • IT Support Services Administration
• IT Security Audit and Management • Business Process Improvement
• People Management and Team Building • Vendor Management
Personal Strengths
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I am a leader, manager, and a follower, all at the same time, delivering results in an extraordinary manner.

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Work History
IT and Product Engineering Head
AKTUS Global Management
November 2014 to present
Job Description:
• Profit and Loss leadership for AGM commercial operations. Managed this function through strategic,
financial, and manpower planning, execution and control.
• Responsible for ensuring the strategic operation of the IT and Product Engineering Group in alignment
with the business objectives of the AGM organization.
• Plans, coordinates, directs, and designs IT-related activities for the organization, as well as provide
administrative direction and support for daily operational activities of the IT and Product engineering
teams.
• Defines and implements IT policies, procedures, and best practices that are beneficial to the business
health of the organization.
IT Head
St. Francis Square Group of Companies
June 2012 to July 2014
Job Description:
• Responsible for ensuring the strategic operation of the IT Department in alignment with the business
objectives of the SFS Group of Companies organization.
• Plans, coordinates, direct, and design IT-related activities for the organization, as well as provide
administrative direction and support for daily operational activities of the IT department.
• Defines and implements IT policies, procedures, and best practices that are beneficial to the business
health of the organization.
• Leads business improvement activities through the utilization of effective IT solutions.
Job Highlights and Achievements:
• Strategic design and implementation of an integrated enterprise information system using MS
Dynamics NAV 2009 for automating business processes under the Spend, Revenue and
Accounting cycles of nine (9) companies.
• Company-wide rehabilitation of computer networks using Cisco and 3Com managed switches,
PFSense and CyberRoam firewall/routers, and fiber-optic based Internet bandwidth from PLDT,
Globe and Sky telecom services. Objective is to improve LAN and WAN performance for the SFS
HO and seven (7) property sites.
• Improvement of fourteen (14) company related websites using PHP, MySQL/MS-SQL, CMS from
WordPress, Pyro, CodeIgniter coding techniques, and Agile-Scrum software development
method.

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Freelance IT Consultant
November 2011 to June 2012
Job Description:
• Assist various business enterprises in achieving their IT goals by providing planning and execution
leadership on the areas of IT project management, and business solutions modeling and
implementation
Job Highlights and Achievements:
• Designing data interfacing specifications for a medicatronics business application for a local
medical diagnostics company – Phase 1 Analysis and Design stage completed; Phase 2 is for
approval of management
• Devising a business to business web portal for a local furniture exporting company, and leading
the project implementation activities – Phase 1 is in application coding stage; Phase 2 on in
analysis and design stage
• Business process and automation improvements for a Thailand based sales and marketing firm.
Remotely coordinating IT related activities for enhancing their business operations using a cloud
based CRM and Project Management solution.
IT Senior Manager
Thunderbird Resorts
May 2010 to November 2011
Job Description:
• Provide executive leadership as head of IT with the responsibility for the streamlined operation of the
IT Department in alignment with the business objectives of the organization.
Job Highlights and Achievements:
• Devised a three year strategic IT roadmap that defined directions, plans and activities to fully
align and support business goals for the TBR properties in the Philippines.
• Implemented a secured corporate network for 300 plus workstations and 1,000 plus gaming
machines in the hospitality and gaming areas of the company by upgrading physical and logical
infrastructure components using high bandwidth fiber-optics and copper wiring facilities,
redundant telecom services, Cisco routers and Fortinet firewall devices, MS Active directory
services integrated with PFSense and Untangle IT security applications
IT Consultant
EDF IT Consulting
Apr 2009 to May 2010
Job Description:
• A personal business created in 2009 with a vision to provide IT consulting services to small to medium
scale businesses on the areas of IT management, business solutions modeling and implementation;
network and systems infrastructure planning, design, and engineering; IT security administration; BCP
planning and implementation; and Business Intelligence/Analytics solution modeling and
implementation.

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Job Highlights and Achievements:
• Advising and delivering cost-effective process improvements and automation solutions to small
and medium scale businesses using a combination of open-source and commercial IT solutions
and other related low-cost components
• Techno-functional resource for project planning, execution, control and resource administration
Principal Technical Consultant
SAS Institute (Philippines)
Feb 2008 to Mar 2009
Job description:
• Provided team leadership on technical support activities such as systems engineering and integration
for SAS clients belonging government, banking, financial services, telecoms, manufacturing and retail
industries in the Philippines
• Acted as technical resource person for the client’s IT teams, providing insight on how best to
implement the SAS solution in their particular IT environment
Job Highlights and Achievements:
• Improved the quality of technical support services given to SAS client assignments by establishing
an ITIL based service and solution delivery process for the deployment and maintenance of SAS
business intelligence and analytics solutions in diverse technical environments that utilized
Windows Server 2003, AIX, Solaris, HP-UX and Linux OS; MS SQL, DB2, Oracle, and SAP databases;
and Tomcat, BEA WebLogic and WebSphere application servers
• Transformed a team of six IT professionals to become a cohesive, efficient and effective
organization through the use of visioning, coaching, mentoring, and knowledge sharing
techniques.
IT Manager
REWSS A/S
Feb 2007 to Feb 2008
Job description:
• Provide executive leadership as head of IT, providing strategic IT plans that improve creation and
delivery of ICT solutions and services
Job Highlights and Achievements:
• Created and develop a three year strategic IT plan to support business operations of the
company in North American, EMEA, and Asian regions
• Designed and implemented a global support center in the Philippines that integrated Dell,
Cisco, Microsoft and Linux platforms and applications. This support center provided ICT
services to corporate business units as well as the company’s telecom clients in the US. In
addition, this project was achieved utilizing principles of ICT service consistency, reliability,
redundancy, and compliance to the clients IT security requirements
• Designed and implemented the initial setup of the REWSS GSC facility. Equipment used for
this project are Cisco 28xx series routers and Cisco Catalyst 375x and 296x Layer 2/Layer 3
switches, IBM xSeries 3555 rack-mounted servers, Intel PC based servers, MGE Galaxy 5000
UPS systems and Panduit/Belden structured cabling system.

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IT Manager
OfficeTiger Philippines Corp (currently RR Donnelly)
June 2006 to Feb 2007
Job description:
• Provide executive leadership as head of IT, and responsible for directing the IT resources of the
company that supported BPO related production processes found in the Philippines.
Job Highlights and Achievements:
• Designed and implemented technical reliability improvements to data center facilities which enabled
the service delivery center in the Philippines to weather two calamities in 2006; one of the worst
storms that hit the country and the Asian telecommunication service disruption in the aftermath of
the Taiwan earthquake. Even with these difficulties taking place, the service delivery center managed
to continue off-shore support operations.
• Implemented the leanest manning strategy in the IT division of OfficeTiger (Initially, 4 IT staff
supporting 200+ PCs and the various servers and communication equipment in the data center on a
24/7 schedule plus functioning within agreed SLA levels). This was achieved by utilizing remote
desktop and server support, onsite standby inventory of PC units, and aggressive technical support
arrangements with local technology vendors.
IT Manager
Watsons Personal Care Stores (Philippines) Inc.
May 2004 to June 2005
Job description:
• Provide executive leadership as head of IT, advising executive management with creative and
innovative directions in utilizing the IT resources of the company to support retail business operations
at the stores, and the head office in the Philippines
Job Highlights and Achievements:
• Led development and implementation of a business application that streamlined the merchandise
ordering process from Watsons stores all over the Philippines (95 stores). In 4 months of use, this
client server system helped in reducing overstocking of store inventories by 40%.
• Improved the IT support process for retail store openings and refits. This ensured faster turnover of
computer systems and services required by a store. Prior to 2004, the average period needed to open
a store was 4 weeks. By standardizing IT components per store type and streamlining IT logistics
service in 2004, the company was able to open 35 stores (5 stores more than planned) or an average
of one store per 1.5 weeks
• Improved IT service availability for company-wide systems by establishing a collaborative helpdesk
process that coordinated service calls and concerns to IT service vendors. Prior to 2004, average
resolution times took three to four days. Once the process was set up, the resolution time went down
to four hours.

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MIS Manager
ALCAN Packaging Starpack Corporation
Dec 2000 to May 2004
Job description:
• Provide executive leadership as head of IT. Responsible for directing the IT resources of the company
to support flexible packaging manufacturing operations between two production sites in the
Philippines
Job Highlights and Achievements:
• Created and develop a five year strategic ICT plan to support business operations of the company in
the Philippines, successfully integrating the core of the plan even though the parent company went
through three merger and acquisition process in a span of three successive years
• Successfully turned around a failed and critical business automation project involving ERP and WMS
• Completed re-implementation of SyteLine ERP System (now called Infor ERP XA) that integrated the
information flow between Financial, Administrative, Customer Services, Logistics, and Manufacturing
areas of the company. This resulted in decreasing the financial report preparation period
from 21 days to 4 days
EDP Manager
Suzuki Philippines, Inc
Sep 1999 to Sep 2000
Job description:
• Provide executive leadership as head of IT. Planned and managed the strategic design, development
and implementation of computer-based information and communication systems.
Job Highlights and Achievements:
• Completed implementation of the ERIC ERP information system utilized by the company by resolving
key implementation issues involving the management and users.
• Provided design and implementation support for the WMS application used by the Spare Parts
department. The program was developed by the Overseas Support Group of Suzuki Motors of Japan
using the Progress database platform. This application enabled the Philippine subsidiary to efficiently
coordinate the acquisition of spare parts stocks and eventually helped reduce a 5 year history of
continued overstocking
MIS Manager
Lancaster Philippines, Inc
July 1997 to June 1999
Job description:
• Provide executive leadership as head of IT. Planned and managed the strategic design, development
and implementation of computer-based information and communication systems in order to
automate and improve current and future business processes

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Job Highlights and Achievements:
• Developed a 5 year strategic ICT plan that was used to guide and resolved obstacles to re-engineering
the company’s legacy business systems, and comply to local, corporate and global Y2K standards
• Accelerated the Y2K compliance efforts of the company which resulted in a full certification status
corporate global Y2K compliance standards by end 1998 or one year ahead of the deadline.
• Designed technical details of enterprise-wide business information systems, and supporting
infrastructure; including hardware, software and network operating platforms.
• Designed and implemented LAN/WAN specifications for connecting all information sources to the
Central office using a combination of 3Com/Bay Network switches, and Cisco routers.
IT Project Consultant
Norman Orallo Design Studio
Jan 1996 to July 1997
Job Description:
• Led a team of free-lance consultants that provided IT systems development services for the company
Job Highlights and Achievements:
• Designed and developed a client/server information system composed of business applications for
accounting, operations and sales/marketing. The system was developed using PowerBuilder 5.0 and
Sybase SQL Anyware RDBMS
• Designed and implemented a 10 user LAN system using MS Windows NT 4 and MS Windows 95. The
network was deployed on a star bus topology utilizing a 10-BaseT hub and CAT3 wiring
Associate IT Consultant
Cytronics International, Inc.
June 1995 to Dec 1995
Job Description:
• Worked with a team of IT consultants providing outsourced technical services for a system conversion
project of the Department of Budget and Management. The services included systems analysis and
design, software development, network, server systems and database administration.
Job Highlights and Achievements:
• Started out as programmer/analyst doing code conversion from FoxPro to PowerBuilder to
becoming a lead application developer role doing code integration for the National Expenditures
Program Book. The program collates budget requests from different government departments,
and monitor changes for each request all throughout the budgeting cycle. The final product of
the application is the NEP book which is the forerunner of the yearly government appropriations
act. The application was developed thru PowerBuilder 4.0 and Sybase SQL 6.5
• Provided technical support activities for OS administration of UNIX and MS NT Server systems;
and database administration of Sybase SQL databases.

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Technical Support Supervisor/Course Developer/Instructor
Kamuning Computer Center
Jan 1992 to May 1995
Job Description:
• Responsible for coordinating technical upkeep and maintenance activities for all computers and
peripherals of the company
• Conduct instructor-led training on various IT subject areas
Job Highlights and Achievements:
• Pioneer teaching staff specializing in training of mixed age and varying educational background
trainees
Educational Background
Bachelor's Degree in Electronics & Communications Engineering
University of the East - Kalookan (Philippines)
September 1991 to April 1995
Bachelor's Degree in Computer Engineering (undergraduate)
Polytechnic University of the Philippines
June 1987 to September 1991