This document proposes a simple procedure for implementing e-government projects in developing countries. The procedure involves 4 steps: 1) project preparation including understanding the project and preliminary considerations, 2) identifying case studies from other countries, 3) implementation, and 4) measuring the project maturity. Case studies from several countries are analyzed to identify issues and solutions to inform requirements. An agile approach is recommended. The procedure is intended to provide guidelines rather than a strict methodology given the variability across countries.
ICTs for development: from e-Readiness to e-AwarenessIsmael Peña-López
Seminar given in Barcelona, November 20th, 2007 at the Executive Master in e-Governance, École Polytechnique Fédérale de Lausanne.
http://ictlogy.net/bibciter/reports/projects.php?idp=801
ICTs for development: from e-Readiness to e-AwarenessIsmael Peña-López
Seminar given in Barcelona, November 20th, 2007 at the Executive Master in e-Governance, École Polytechnique Fédérale de Lausanne.
http://ictlogy.net/bibciter/reports/projects.php?idp=801
The purpose of this document is to provide a brief overview of open consultation approaches in the current, international setting and propose a role for Information Technologies (IT) as a disruptive force in this setting.
"Navigating Disability Law: The 30,000-Foot View" was presented at the Center for Health Literacy Conference 2011: Plain Talk in Complex Times by Cary LaCheen, JD, Senior Attorney, National Center for Law and Economic Justice.
Description: This session will provide a forum for an audience-driven discussion about the legal obligations to communicate and provide information in a way that is accessible to individuals with disabilities. The presenter will answer your questions about disability law, what "reasonable" accommodation means, and where to go for additional resources.
From Aspiration to Reality: Open Smart Cities
Open smart cities might become a reality for Canada. Globally there are a number of initiatives, programs, and practices that are open smart city like which means that it is possible to have an open, responsive and engaged city that is both socio-technologically enabled, but also one where there is receptivity to and a willingness to grow a critically informed type of technological citizenship (Feenberg). For an open smart city to exist, public officials, the private sector, scholars, civil society and residents and citizens require a definition and a guide to start the exercise of imagining what an open smart city might look like. There is much critical scholarship about the smart city and there are many counter smart city narratives, but there are few depictions of what engagement, participatory design and technological leadership might be. The few examples that do exist are project based and few are systemic. An open smart city definition and guide was therefore created by a group of stakeholders in such a way that it can be used as the basis for the design of an open smart city from the ground up, or to help actors shape or steer the course of emerging or ongoing data and networked urbanist forms (Kitchin) of smart cities to lead them towards being open, engaged and receptive to technological citizenship.
This talk will discuss some of the successes resulting from this Open Smart Cities work, which might also be called a form or engaged scholarship. For example the language for the call for tender of the Infrastructure Canada Smart City Challenge was modified to include as a requisite that engagement and openness be part of the submissions from communities. Also, those involved with the guide have been writing policy articles that critique either AI or the smart city while also offering examples of what is possible. These articles are being read by proponents of Sidewalk Labs in Toronto. Also, the global Open Data Conference held in Argentina in September of 2018 hosted a full workshop on Open Smart Cities and finally Open North is working toward developing key performance indicators to assess those shortlisted by Infrastructure Canada and to help those communities develop an Open Smart Cities submission. The objective of the talk is to demonstrate that it is actually possible to shift public policy on large infrastructure projects, at least, in the short term.
An Investigation into the Impact of the Electronic Taxation System: A Case St...BIJFMCF Journal
The Namibian government has benefited to date from information technology in many ways. The current research attempts to investigate the impact of electronic taxation systems, how well it is used, understood and utilized in developing countries. The importance of understanding and influencing Namibian citizens’ acknowledgement of E-Government services is key, given the substantial investment in government communication, information system technology and the potential for cost saving. One of the most successful E-Government initiatives, the electronic filing system (e-Filing), allows tax returns to be filed electronically. Despite many taxpayers adopting this method, a large number are still using the traditional manual method of filing tax returns. A descriptive research approach, namely the Quantitative method was used to evaluate the impact of electronic taxation systems. This study utilized the decomposed theory of planned behavior with factors adjusted specifically for Namibia as a developing country to identify the possible determinants of user acceptance of the e-Filing system among taxpayers. This exploratory study was conducted by means of a questionnaire survey.
Presentation by Andrea Bohn, University of Illinois at Urbana Champaign
In collaboration with:
Mark Bell, University of California at Davis
Shahid Akbar, Bangladesh Institute for ICT in Development
Phil Malone, Access Agriculture
Plenary Session: Extension in ICT Overdrive
on 6 Nov 2013
ICT4Ag, Kigali, Rwanda
The purpose of this document is to provide a brief overview of open consultation approaches in the current, international setting and propose a role for Information Technologies (IT) as a disruptive force in this setting.
"Navigating Disability Law: The 30,000-Foot View" was presented at the Center for Health Literacy Conference 2011: Plain Talk in Complex Times by Cary LaCheen, JD, Senior Attorney, National Center for Law and Economic Justice.
Description: This session will provide a forum for an audience-driven discussion about the legal obligations to communicate and provide information in a way that is accessible to individuals with disabilities. The presenter will answer your questions about disability law, what "reasonable" accommodation means, and where to go for additional resources.
From Aspiration to Reality: Open Smart Cities
Open smart cities might become a reality for Canada. Globally there are a number of initiatives, programs, and practices that are open smart city like which means that it is possible to have an open, responsive and engaged city that is both socio-technologically enabled, but also one where there is receptivity to and a willingness to grow a critically informed type of technological citizenship (Feenberg). For an open smart city to exist, public officials, the private sector, scholars, civil society and residents and citizens require a definition and a guide to start the exercise of imagining what an open smart city might look like. There is much critical scholarship about the smart city and there are many counter smart city narratives, but there are few depictions of what engagement, participatory design and technological leadership might be. The few examples that do exist are project based and few are systemic. An open smart city definition and guide was therefore created by a group of stakeholders in such a way that it can be used as the basis for the design of an open smart city from the ground up, or to help actors shape or steer the course of emerging or ongoing data and networked urbanist forms (Kitchin) of smart cities to lead them towards being open, engaged and receptive to technological citizenship.
This talk will discuss some of the successes resulting from this Open Smart Cities work, which might also be called a form or engaged scholarship. For example the language for the call for tender of the Infrastructure Canada Smart City Challenge was modified to include as a requisite that engagement and openness be part of the submissions from communities. Also, those involved with the guide have been writing policy articles that critique either AI or the smart city while also offering examples of what is possible. These articles are being read by proponents of Sidewalk Labs in Toronto. Also, the global Open Data Conference held in Argentina in September of 2018 hosted a full workshop on Open Smart Cities and finally Open North is working toward developing key performance indicators to assess those shortlisted by Infrastructure Canada and to help those communities develop an Open Smart Cities submission. The objective of the talk is to demonstrate that it is actually possible to shift public policy on large infrastructure projects, at least, in the short term.
An Investigation into the Impact of the Electronic Taxation System: A Case St...BIJFMCF Journal
The Namibian government has benefited to date from information technology in many ways. The current research attempts to investigate the impact of electronic taxation systems, how well it is used, understood and utilized in developing countries. The importance of understanding and influencing Namibian citizens’ acknowledgement of E-Government services is key, given the substantial investment in government communication, information system technology and the potential for cost saving. One of the most successful E-Government initiatives, the electronic filing system (e-Filing), allows tax returns to be filed electronically. Despite many taxpayers adopting this method, a large number are still using the traditional manual method of filing tax returns. A descriptive research approach, namely the Quantitative method was used to evaluate the impact of electronic taxation systems. This study utilized the decomposed theory of planned behavior with factors adjusted specifically for Namibia as a developing country to identify the possible determinants of user acceptance of the e-Filing system among taxpayers. This exploratory study was conducted by means of a questionnaire survey.
Presentation by Andrea Bohn, University of Illinois at Urbana Champaign
In collaboration with:
Mark Bell, University of California at Davis
Shahid Akbar, Bangladesh Institute for ICT in Development
Phil Malone, Access Agriculture
Plenary Session: Extension in ICT Overdrive
on 6 Nov 2013
ICT4Ag, Kigali, Rwanda
ICT Association Suriname Presentation On eGovernment 2012Cyril Soeri
This presentation was presented to raise awareness on eGovernment which is mainly based on the Worldbanks\' eGovernment Handbook for developing countries.
E-governance, meaning ‘electronic governance’ is using information and communication technologies (ICTs) (such as Wide Area Networks, the Internet, and mobile computing) at various levels of the government and the public sector and beyond, for the purpose of enhancing governance. The application of ICT to transform the efficiency, effectiveness, transparency and accountability of exchange of information and transaction:
between Governments,
between Government agencies,
between Government and Citizens, and
between Government and businesses
Government Process Re-engineering using IT to simplify and make the government processes more efficient is critical for transformation to make the delivery of government services more effective across various government domains and therefore needs to be implemented by all Ministries/ Departments.
NATIONAL E-GOVERNANCE PLAN (NEGP)
negpThe National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP.
“Make all Government services accessible to the common man in his locality, through common service delivery outlets,and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man”
The Government approved the National e-Governance Plan (NeGP), comprising of 31 Mission Mode Projects (MMPs) and 8 components, on May 18, 2006.
Click the link to view the Official website for the National E-Governance Plan (NeGP)
E-GOVERNANCE INFRASTRUCTURE
Digital India
State Wide Area Network (SWAN): Under this Scheme, technical and financial assistance are being provided to the States/UTs for establishing SWANs to connect all State/UT Headquarters up to the Block level via District/ sub-Divisional Headquarters, in a vertical hierarchical structure with a minimum bandwidth capacity of 2 Mbps per link. Each of the State / UT can enhance the bandwidth up to 34 Mbps between SHQ and DHQ and upto 8 Mbps between DHQ and BHQ depending upon the utilization. Steps have been initiated to integrate all SWANs using the National Knowledge Network (NKN).State Service Delivery Gateway (SSDG): State Service Delivery Gateway (SSDG), is one of the core infrastructure pillars of the NeGP which would establish Electronic Service Delivery in all 35 States / UTs. This project aims to enhance the services provided to the citizens through Common Service Centers (CSCs) by carrying out the Implementation of the State Portal, State Service Delivery Gateway (SSDG) & Electronic Form application. It is envisaged that the common infrastructure (SWAN, SDC
Closing plenary: the future of public sector websites #BPCW11Headstar
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The main goal of this presentation is to study three large information systems projects that failed over the last five years and identify the reasons of failure and derive the challenges and recommendations for IS strategists.
ICT Observatories as a Policy Support Tool: The Picto Experience.Enrico Ferro
This presentation contains the experience of the Piedmont Region in using an ICT Observatory as a policy intelligence support tool in the design and analysis of regional policies on ICT matters.
Use of Computational Tools to Support Planning & Policy by Johannes M. BauerLaleah Fernandez
Quello Center Director Johannes M. Bauer sharing his insights on the use of big data analytics and computational tools for policy design, implementation and monitoring at the 9th Annual Workshop on Survey Methodology, organized by NIC.br and ENCE, in São Paolo, Brazil, on May 21, 2019
Digital India is a campaign launched by the Government of India to ensure that Government services are made available to citizens electronically by improving online infrastructure and by increasing Internet connectivity or by making the country digitally empowered in the field of technology. Digital India was launched by Shri Narendra Modi, Prime Minister on 2nd July 2015 with an objective of connecting rural areas with high-speed Internet networks and improving digital literacy i.e. the knowledge, skills, and behaviors used in a broad range of digital devices such as smart phones, tablets, laptops and desktop PCs, all of which are seen as network rather than computing devices. The Digital India Programme aims to transform India into a digitally empowered society and knowledge economy by leveraging IT as a growth engine of new India. Even though India is known as a powerhouse of software, the availability of electronic government services to citizens is still comparatively low. The National e- Governance Plan approved in 2006 has made a steady progress through Mission Mode Projects and Core ICT Infrastructure, but greater thrust is required to ensure effective progress in electronics manufacturing and e-Governance in the country. The Vision of Digital India is a power to empower citizens through digital literacy provides the intensified impetus to develop India for a knowledgeable future by developing central technology for allowing revolution which covers many departments under one umbrella programme. This paper is an attempt to study mainly opportunities, impact and challenges of vision of digital India.
Module 2: Cyber-Crimes and Cyber Laws
Ethics for IT Workers and IT Users-IT Professionals-IT professional malpractice-IT , IT Act cyber
laws - Information Technology Act, 2000 (“IT Act”) - Digital Signature - Confidentiality, Integrity and Authenticity (CIA)
As Global expert in Public Secor and Social Welfare Digitilization, I was asked to address how EU Member States and the EU commission can use ICT to combat poverty by creating effective and efficient Social Policies for Minimum Income Support. I have elaborated on the slides in a blog post on my blog: http://digitizesociety.blogspot.com/2014/04/ict-enablement-of-minimum-income-support.html
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
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Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
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The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
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1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
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We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Assuring Contact Center Experiences for Your Customers With ThousandEyes
eDem&eGov 2013
1. First International Seminar on eDemocracy and eGovernment. Quito - Ecuador
E-Government
Denys A. Flores, MSc.
National Polytechnic School,
Ecuador
A Simple Procedure for its Implementation inA Simple Procedure for its Implementation in
Developing CountriesDeveloping Countries
2. Topics
• E-Government
- Brief Concepts, Issues, Solutions
- Procedure
‣ Project Preparation
• Understand the Project
• Preliminary Considerations
• Research Approach
‣ Identify Case Studies
‣ Implementation
‣ Measure Maturity
• Conclusions
• References for Further Study
3. E-Government
• Deploying public information and services on the Internet for the
commodity of citizens as well as the general society
• But...
- Technical and communication issues arise
- E-Government is not a built-in solution
- Plug-and-Play misconception
4. E-Government - Issues
• Implementations are quite challenging in developing countries:
- Poor quality of IT infrastructure, political issues, resistance to
modernization
- Interaction between government and citizens are difficult to define
during the requirement specification
- Technical considerations and stakeholder commitment are
required to be enhanced
5. E-Government - Solutions
• Starting points, especially for developing countries must be
taken
• Simple steps to define, implement, and measure the results of an
e-government project
• Analyzing study cases in developing and developed countries,
prior implementation
6. E-Government – The Procedure
• This study proposes a simple procedure for the e-government
project life cycle
• The procedure was built considering:
- Best practices
- Theoretical approaches
- Study cases from developing and developed countries
9. 1.1 Understanding the Project
• An e-government project is more than publishing governmental information on the
Internet
• It is a communication media to provide accurate information, and fast access to public
services.
• Scope:
- Government to Citizens (G2C) - citizens can access to public services such as
social security, ID registration, e-vote
- Government to Businesses (G2B) supports businesses inside the country with
services like custom declarations, company registration, public sales, public auctions,
and corporate tax payment
- Government to Government (G2G) communicate the central government with
other governmental institutions. ,It also shares certain information with foreigners
10. 1.2 Preliminary Considerations
• Quality of the Internet service in the country
- High quality broad band connection – Throughput is expected to be high
- Internet penetrationInternet penetration - Deploy and protect Public Internet Access
- Cyber knowledge and cyber security awareness - ‘Lend me you key please and print your social security records’ - HighHigh
risk of cyber fraudrisk of cyber fraud
• Social and political realm
- Implementation approach depends on each country’s needs
- E-Government is not a built-in software package or pre-built software solutionE-Government is not a built-in software package or pre-built software solution
- Research groups or communities of practiceResearch groups or communities of practice comprised of business representatives, the government, and the academia
- The goal is foreseeing, manage and overcome design issues
• Provision of multi language content and high-availability services
- Government services accessed from outside
- Inter governmental collaboration networksInter governmental collaboration networks – UNASUR, MERCOSUR,ALBA
• Enable accessibility options for the disabled
- Public Sector is required to include the disabled as human resources (Organic Law for the Disabled in Ecuador)
- W3C –WorldWideWeb Consortium has proposed tools and approaches to overcome design barriers
- http://www.w3.org/standards/webdesign/accessibility
11. 1.3 Selecting the Research Approach
• Managing the definition of the requirements to clarify the
government’s needs and the technology
• Identify the interactions between society and the government
• Reflect the interactions as requirements of the project
• Explaining and understanding the social changes on the e-
government implementation
- Structuration Theory
- Actor-Network Theory.
13. 1.3 Structuration Theory
• A sociological approach to explain the duality between human
actions and social structures to build societies
• Abstract protocols of behaviour that changes continuously, through
language
- Structures of legitimationStructures of legitimation - e-government portal legitimate and
understandable for citizens
- Structures of dominationStructures of domination - identifying social hierarchies to define
a parent-child relationship to reflect the governmental structure
within the portal
- Structures of significationStructures of signification – defining how significant is the
implementation (cost and benefit)
14. 1.3 Actor-Network Theory
• Technology is defined according with the actors’ interestsTechnology is defined according with the actors’ interests, not backwards
• Define the relationshipDefine the relationship of people, organizations, and technological bodies to identify different
levels of power with common interests
• Apply the enrolment and persuasion conceptApply the enrolment and persuasion concept to create a new network of actors by persuading
them to become part of it. E.g., when designing a portal for a specific group of citizens like
youngsters or elderly
• Identify delegates -Identify delegates - software or hardware (IT infrastructure) that belong to a group of actors. E.g.,
Ministries, Secretariats, Departments
• Apply the irreversibility conceptApply the irreversibility concept; an e-government project cannot change the actors’ behaviour (the
process remain)
- If the process change, the portal must reflect the changes
- The portal has to be scalablescalable at back-end level and customization permissiblecustomization permissible at front-end level.
16. 2. Identify Case Studies
• It is better to find patterns to reinforce the requirement
specification
• Identify Issues and Solutions from experiences in Developing
and Developed Countries
• Propose non-functional requirements based on them
17. 2. Identify Case Studies
• The US had difficulties on defining informationdefining information
exchangeexchange within its G2G
- They created the National Information ExchangeNational Information Exchange
Model (NIEM)Model (NIEM)
• Ensuring high-quality serviceshigh-quality services with high availability on-
demand
- The availability of servicesavailability of services was included as a non-
functional requirement
18. 2. Identify Case Studies
• France had issues with standards, data protection
policies, and regional conventions
- They defined a national policy to standardize portalsnational policy to standardize portals
- They enforced a policy for data protection to avoidavoid
storing personal information on centralized databasesstoring personal information on centralized databases
- Additional centralized services to store sensitive data
were created (replicationreplication)
- France is regulated by the EU legislation - e-governmente-government
becomes a regional concernbecomes a regional concern
19. 2. Identify Case Studies
• The United Kingdom had migration issues, poor web
performance, and the lack of standardization
- All the web sites were migrated to a centralizedcentralized
directorydirectory (www.gov.uk)
- Interface tests were carried out to reduce usabilityusability
impactimpact
- A national standardizationnational standardization policy was set to improve
user experience
20. 2. Identify Case Studies
• Argentina and Chile used Web 2.0 StandardsWeb 2.0 Standards
• South Africa assessed the technology available in the countryassessed the technology available in the country
- Mobile phones and mobile portals
- HIV medicine distribution - iDART project
- Measuring the quality of potable water - Aquatest project.
- Used evolutive prototypes during the SDLC
• The Maldives had to improve poorimprove poor portal maintainabilityportal maintainability
21. 2. Identify Case Studies
Country
Non-Functional Requirements to Be Included in the Project
Requirement Observations Priority
United
States
NIEM Adoption
Availability Considerations
France
Design Standards
Data Protection Compliance
Regional Legislation Compliance
United
Kingdom
Realistic Goals
User Experience Tests
Single Entry Point for Services and Information
Argentina Web 2.0 Compliance
South Africa
Previous Assessment of the Technology
Available
Agile Software Methodology Adoption
Maldives Maintainability Considerations
23. 3. Implementation
• The most suitable technology solution for satisfying the e-
government requirements should be chosen
• The portal must be scalable at all levels:
- Purchasing preconfigured e-government applications may be
restrictive
• Consider using evolutive prototypes and agile development
methodologies
25. 4. Measuring Project Maturity
• 5 general stages of evolution (Faniran & Olaniyan, 2009):
- Emerging stageEmerging stage - a single web site with or without links to other
governmental portals. Static information.
- Enhanced stageEnhanced stage - important documents and useful public
information are public
- Interactive stageInteractive stage - dynamic web sites and web applications with
basic services like tax declaration.
- Transactional stageTransactional stage - G2C scheme with specific services fully
available.
- Connected stageConnected stage - G2B and G2G schemes with full online features
26. 4. Measuring Project Maturity
Levels
Proposed Maturity Model – Results-Oriented
Characteristics
Well-Designed a
The portal helps citizens to find information fastly.
The portal provides good disposition of links to on-line services, public
information, and other government’s web sites.
The portal complies with W3C specifications for accessibility options .
Transactional a The portal allows secure transactions in on-line services.
The portal protects the user’s privacy.
Consolidated a
One portal is implemented as single entry point for all the other
governmental services and information.
The Single-Sign-On feature is available to access the other web sites .
Matured
Service-Oriented Architecture for G2C and G2G schemes is implemented .
The portal is integrated with Business Intelligence solutions to measure the
quality of the services based on the citizen interaction and the service
satisfaction .
a. The characteristics of these levels were proposed by Sagheb-Tehrani (2007)
28. Conclusions
• A procedure has been featured not a methodology
• A set of simple guidelines; the implementation requirements are different on
each country
• An e-government portal is not just a governmental web site
• The portal must facilitate the access to governmental services and
information
• Design conventions must be set
• Internet access, socio-political issues in the country, and accessibility
constraints for disabled citizens must be considered
29. Conclusions
• Devise an implementation path through case-study analysis
• Agile software methodology is recommended to solve communication issues
with stakeholders using informal meetings and evolutive prototypes
• The non-functional requirement chart can be used as a template to consider
key points within the project
• A proper sample of countries should be considered
• The proposed maturity model shows technological evolution instead of the
traditional five stages
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