This document discusses using a building's thermal mass and internal loads to improve the office climate, reduce energy costs and CO2 emissions. It notes that thermal mass exists in all structures and these internal loads from occupancy and equipment can be utilized. Implementing these strategies can potentially reduce complaints and identify savings, though there may be additional costs to fully realize the benefits. It then compares different control and energy efficiency systems like building management systems, optimizing software, and EcoPilot in terms of their functions, payback periods, and reporting abilities.