This video is presented by USEP's Bachelor of Science in Computer Science student Patrick Duane Valle under Mr. ND Arquillano as a partial fulfillment for Elective 4 -E-Commerce    It talks about:

1. E Commerce

2. This video is presented by USEP's Bachelor of Science
in Computer Science student Patrick Duane Valle under Mr. ND
Arquillano as a partial fulfillment for Elective 4 -E-Commerce It
talks about:
 Introduction to e-business and e-commerce
 E-commerce fundamentals
 E-business infrastructure:
 E-environment:
 Supply chain management:
 E-marketing:
 Customer relationship management:
 Change management:
 Analysis and design: M-Commerce:
 Management of mobile commerce services:

3. Introduction to e-business and e-
commerce
 Buying and selling products online
 Provide different services for every individuals
 electronic base transactions
 customer relationship management
Figure 1: shows the e-commerce as a leading business style

4. E-commerce fundamentals
 Easy search function
◦ data must be consistent and reliable, suggestion and other
functions for showing information
 Cognitive approach
◦ user must know everything with in just one glance
 Appropriate naming and labels
◦ all the information must be in the word that is clear for
every individuals
 Security and integrity
◦ User safety and security must be enforced all the time.
 Label Priority
◦ Arrangement of priority label must be in order for the user’s
guide.

5.  Label Priority
◦ Arrangement of priority label must be in order for the user’s
guide.
 Plain and simple
◦ In e –commerce, simplicity is important to avoid confusion
and misleading of customers
 Legality
◦ Products and transaction must not collide with the online
law.
 Support
◦ customer support will always be needed for assessing
customer’s need

6. E-business infrastructure
 The flexibility of the company to respond for the customers
demand.
 Develop the business models, audience and the target
market.
 Consistency of a service for the audience
 Security solution for the current and future problems
 Promote the customers relationship to the company.
 Planning services approach

7. E-environment
In the e-commerce environment, technology plus
business will create a new environment that upgrade or
downgrade the e-commerce performance.
 Risk management
◦ always present in the e commerce environment like
security and integrity of the data inside the commerce side.
Standards, performance, availability and legality are
always in the risk.
 Availability
◦ The service status of the site that allows or disallows the
functionality and service of the online business.
 Performance
◦ the performance of the site must adapt to its environment
like traffics, data overload and other variable that affects
the performance of the system.

8. Supply chain management
 Supply change management is an active process of
managing existing product.
 Insuring product to be consumed for the end user.
 Managing multiple connected products and resources for the
consumer.
 Maintaining balance to the market by distributing supply
 A product that is link together by the address and physical
flows

9. E-Marketing
E marketing is one way to consume the product by
introducing the product publicly. In marketing, different strategy
has been implemented like promos and discounted price to
gather customer. Marketing is not an option but a
recommendation for every e commerce site. Marketing strategy
will determine your business to go up or down.
E Marketing approach
 Advertisement
 Subscription
 Mailing strategy
 Promo and discount
 Sponsors
 Tagging

10. Benefit of e marketing
 Speed of marketing products
 Overcome geographical limitations
 Lower cost compare to the typical marketing style
 Expand the target market using the web.

11. Customer relationship management
Customer relationship management is one of a business
strategy in which, the management tighten its relationship
toward the customer. The management must increase the
loyalty, satisfaction and advocacy of the customer toward the
management. CRM is very important because in this aspect, the
management gain more profit compare to those come and go
customer.
The customer relationship can me improve by the following
 Discounts
 Customer service
 Technical support
 Marketing
 Prizes
 Coupons

12. Change management
Managing individuals, teams and organizational to shift
from another state environment which allow them to be more
adaptive for the inconsistency of business environment. It can
also be a process of introducing new management approach
and structures for the benefits of the organization. One goal of
changing the management process is to improve the
performance and to be flexible for every situation.

13. Analysis and design: M-Commerce
The mobile industry today is rapidly growing because of
its functionality and design and its service toward the consumer.
It is design to extend the accessibility of e commerce in
which, the user can now access e commerce sites using mobile
phones. As a result, the mobile industry is growing in a
biological way which means that the more mobile user, the more
the e business will grow.

14. Management of mobile commerce
services
 Storage device for transaction receipts
 Tools for the online belling transaction
 Call and text services for the consumer
 fulfillment management
 Tools for marketing strategy online
 One way of ordering, processing, and delivery items