This document discusses the importance of customer service and staff training for ebook services. It recommends that library websites clearly explain how patrons can access and use ebooks through the library. It also emphasizes that all staff should be trained on ebooks so they can help patrons, and that libraries should provide multiple options for patrons to learn such as appointments, classes, and hands-on demonstrations. Staff training is key so patrons have a positive experience using the library's ebook collection.
The biggest problem with the Internet is that it’s entirely too easy to get distracted. “More than Facebook” will give you tips on how to use the internet more effectively. We will learn the use of internet buzz terms such as Web 2.0 and RSS, explore websites that will make life easier, and also discuss the pros and cons of social networking sites such as Facebook and MySpace.
How to Setup Web Hosting and Install WordPressJohnny Rogers
This short pictorial presentation will show you how to setup web hosting with bluehost.com and quickly install WordPress CMS. To learn more about WordPress visit http://aunjar.com
The biggest problem with the Internet is that it’s entirely too easy to get distracted. “More than Facebook” will give you tips on how to use the internet more effectively. We will learn the use of internet buzz terms such as Web 2.0 and RSS, explore websites that will make life easier, and also discuss the pros and cons of social networking sites such as Facebook and MySpace.
How to Setup Web Hosting and Install WordPressJohnny Rogers
This short pictorial presentation will show you how to setup web hosting with bluehost.com and quickly install WordPress CMS. To learn more about WordPress visit http://aunjar.com
Used for teaching HTML to middle school children (6th, 7th, and 8th graders) in a "game way" with some immediate gratification. Feedback much appreciated: jgp@jgp.net.
Are you being served? How knowing digital users can help you improve access to your alderman and notary archives and loads of other stuff (Südwestdeutscher Archivtag, Konstanz, Germany, 24 May 2014)
Building a Better Tracker: Older Consumers Weigh In on Activity and Sleep Mon...Longevity Network
Roughly 1 in 10 Americans own an activity or sleep tracker. But do older consumers see these devices as valuable in their quest to improve their health and manage chronic conditions? AARP’s Project Catalyst and the Georgia Technology Research Institute’s HomeLab examined this question – and the market opportunity – by conducting a real-world study. Participants 50-plus used these devices in their daily activities for six weeks and shared their experiences, observations, frustrations and recommendations for product improvements. Trackers showed promise for improving overall health with older consumers. Seventy-seven percent of participants reported trackers to be useful, and 45 percent reported increased motivation for healthier living; but usability issues presented major barriers to adoption by older consumers.
Facebook Video: Insights, Trends & Best PracticesTubular Labs
There were 3.1 Trillion Facebook video views between November 2015 and November 2016; that's a staggering increase of 94% year-on-year! With Facebook users spending an average of 50 minutes per day on the site, and over 100 million hours of daily video watch time being generated, the reach and influence of Facebook video content is only set to increase.
In this webinar, Mark Robertson, and Carla Marshall (Editor in Chief of Tubular Insights), will present tips and trends for Facebook video.
- The Power of Native Video on Facebook
- What's Unique about Facebook Video
- Best Practices to Maximize Viewership & Engagement
- Facebook Live Trends and Best Practices
Get started with Socialfave, a complete SMM platform to manage your Tweets & likes (search, classify, analyze, share by topics, schedule) and your community (search, analyze, grow).
This presentation was made to participants at the recent Comview 2012 annual conference (Victorian Commercial Teachers Association). It illustrates some of my favourite web2.0 tools to use in the accounting classroom, how they can be used and shares some classroom uses.
User Experience Webinar 1 - Eye-popping Content: Creating a User-friendly Fra...springshare
You’ve got it all – databases, articles, videos, books, recommended links. So how do you package it in a way that not only satisfies your users’ information needs but encourages browsing? Learn practical techniques and ideas for building a user-friendly and contextual framework for the web while using the resources at your fingertips.
Used for teaching HTML to middle school children (6th, 7th, and 8th graders) in a "game way" with some immediate gratification. Feedback much appreciated: jgp@jgp.net.
Are you being served? How knowing digital users can help you improve access to your alderman and notary archives and loads of other stuff (Südwestdeutscher Archivtag, Konstanz, Germany, 24 May 2014)
Building a Better Tracker: Older Consumers Weigh In on Activity and Sleep Mon...Longevity Network
Roughly 1 in 10 Americans own an activity or sleep tracker. But do older consumers see these devices as valuable in their quest to improve their health and manage chronic conditions? AARP’s Project Catalyst and the Georgia Technology Research Institute’s HomeLab examined this question – and the market opportunity – by conducting a real-world study. Participants 50-plus used these devices in their daily activities for six weeks and shared their experiences, observations, frustrations and recommendations for product improvements. Trackers showed promise for improving overall health with older consumers. Seventy-seven percent of participants reported trackers to be useful, and 45 percent reported increased motivation for healthier living; but usability issues presented major barriers to adoption by older consumers.
Facebook Video: Insights, Trends & Best PracticesTubular Labs
There were 3.1 Trillion Facebook video views between November 2015 and November 2016; that's a staggering increase of 94% year-on-year! With Facebook users spending an average of 50 minutes per day on the site, and over 100 million hours of daily video watch time being generated, the reach and influence of Facebook video content is only set to increase.
In this webinar, Mark Robertson, and Carla Marshall (Editor in Chief of Tubular Insights), will present tips and trends for Facebook video.
- The Power of Native Video on Facebook
- What's Unique about Facebook Video
- Best Practices to Maximize Viewership & Engagement
- Facebook Live Trends and Best Practices
Get started with Socialfave, a complete SMM platform to manage your Tweets & likes (search, classify, analyze, share by topics, schedule) and your community (search, analyze, grow).
This presentation was made to participants at the recent Comview 2012 annual conference (Victorian Commercial Teachers Association). It illustrates some of my favourite web2.0 tools to use in the accounting classroom, how they can be used and shares some classroom uses.
User Experience Webinar 1 - Eye-popping Content: Creating a User-friendly Fra...springshare
You’ve got it all – databases, articles, videos, books, recommended links. So how do you package it in a way that not only satisfies your users’ information needs but encourages browsing? Learn practical techniques and ideas for building a user-friendly and contextual framework for the web while using the resources at your fingertips.
Using Interactive Content to Convert Prospects to CustomersHighRoad Solution
This month we'll explore the topic of Using Interactive Content to Convert Prospects to Customer. Join us for this webinar as we get an overview of how important using interactive content is for your organization.
Building Online Community with Staff (Sydney, NSW)Chrystie Hill
An insider's view on online community building for the staff at WebJunction.org, with links to our community building activities for library staff and patrons in libraries. Presented at the State Library of New South Wales on August 5, 2008.
How getting your hands dirty with code makes you a better business leader @ V...Linde Vloeberghs
Slides of the talk I gave on future-proof leadership at Vlerick's Master in General Management. Audience was a group of enthusiastic master students getting a 3-week introduction to programming. Great initiative by Vlerick!
Interested in learning how you can become a better leader by better understanding how software works? Reach out!
How getting your hands dirty with code makes you a better business leader @ V...Hifluence
Slides of the talk Hifluencer Linde Vloeberghs gave on future-proof leadership at Vlerick's Master in General Management. Audience was a group of enthusiastic master students getting a 3-week introduction to programming. Great initiative by Vlerick!
Interested in learning how you can become a better leader by better understanding how software works? Reach out at https://www.linkedin.com/in/lindevloeberghs/!
"If I had to start all over again?" Shared with MBA StudentsPunit Modhgil
Tips and ideas for new managers (and students) on starting out in 2012 or later in Corporate India, inspired from personal experiences and many sources.
Career Advice for MBA and BBA students or just a refresher for folks already in the corporate world.
Interested in learning how User Experience (UX) design can help you meet your goals? Join the UX designers of EMBL-EBI on Friday, 3 March at 11am in the Kendrew Lecture Theatre to hear about what they do and how they make data services better for researchers.
During this 45-minute seminar we will introduce you to UX design, show how it can be applied and demonstrate how it can make a positive difference. The seminar will be followed by a discussion and refreshments, so you can meet EMBL-EBI's UX designers in person and explore how you might benefit from UX design in your own work.
Speakers: Nikiforos Karamamis, Gabby Yordanova, Revathi Nathaniel & Michele Ide-Smith
Organisers & on-hand for questions: Jenny Cham & Joseph Rossetto
What's with UX in Higher Education? (IWMW conference 2014)Neil Allison
Slides from plenary session at the UK web managers conference, IWMW14. Presented at University of Northumbria, Newcastle-upon-Tyne, UK, 17 July 2014. Audience comments on Twitter tagged #iwmw14 #p6
Advertised in the conference programme (http://iwmw.org/iwmw2014/programme/) as "Marketing is Dead, Long Live UX!" I evolved the focus somewhat during writing. Hence the new title.
TRANSCRIPT
****************
A transcript is available on my blog:
http://usability-ed.blogspot.co.uk/2014/07/whats-with-ux-in-higher-ed-iwmw2014.html
Innovation can be an intimidating word but it doesn't need to be. Practical innovations are true reflections of the communities we serve and their needs. The editor of The Library Innovation Toolkit will cover the similar traits that innovative organizations all have and give ideas that can be implemented easily and, even more importantly, practically.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
7. “Consumers elect to avail
themselves of self-service
technologies for a number of
reasons which are specific to them
and not to the company that
provides the service.”
-Self-Service in the Internet Age: Expectations and Experiences
By Dave Oliver, Celia Romm-Livermore, Fay Sudweeks
8. in other words…
ease of use
avoidance of service personnel
saving time
availability of the service when and where the consumer
requires it
saving money
- Self-Service in the Internet Age: Expectations and Experiences
Dave Oliver, Celia Romm-Livermore, Fay Sudweeks
9. helping mom
“why do I need to wait for an electronic book?”
“I don’t know how to transfer my book to my Kindle and I
can’t find anywhere that shows me how.”
“this is the most difficult (service) I’ve ever had to
navigate.”
“can I go to the library to download it?”
10. where do library websites fit in?
PAGE
ACTUAL EBOOK ON PATRON
SERVICE YOUR SUPPORT
WEBSITE
EXTREM IM
ELY PORTANT:
PAGE ON
PATRON
YOUR
SUPPORT
WEBSITE
11. what patrons need to know
get help
in the Library
on the Website
through the Service
login for more titles (Advantage Program)
that librarians are advocates for patrons in the digital
landscape
12. our story: Northbrook Public Library
2007: a link to our Overdrive Consortium, MyMediaMall,
from our homepage
2010: website redesign. page is on multimedia section
with links from the “Books” tab and “Teens” tabs
2012: downloads page front and center on main
navigation menu
13. downloads
still not quite there yet
usability?
14. “When you are face to face
with difficulty, you are up
against a discovery.”
-Lord Kelvin (William Thomas)
23. be consistent in wording
but still build gateways
downloads
eBooks
eContent
eAudiobooks
eCollection
downloadables
eStuff
digital materials
24. eBooks must be in
your online catalog
Encyclopedia of Food and Culture
25.
26.
27.
28. usability testing
“W im ovem pl ans m st ar t wit h a
eb pr ent ust
com it m t o cust om ser vice.”
m ent er
-Candi Har r ison, f or m Depar t m W M
er ent eb anager
at t he U.S. Depar t m of Housing and Ur ban Devel opm
ent ent
32. THE BEST W TO SERVE PATRONS IS TO TRAIN YOUR STAFF
AY
ht t p://goo.gl /yX5uQ
ht t p://goo.gl /7McQQ ht t p://goo.gl /m B
Tul
33. remove the fear
empower your staff
create a sense of pride and accomplishment
this enthusiasm is contagious!
avoid cringe-worthy patron interactions
you know what i’m talking about
35. ebooks are a part of our job
don’t forget: ebooks are
still books
every service point
should know basic info
you need more than
one person or one
department
37. INVEST IN EREADERS FOR TRAINING PURPOSES
ht t p://goo.gl /UEwwC
ht t p://goo.gl /uIJmr ht t p://goo.gl /vkWTs
38. investment is worth it
staff time saved = money saved
we are not pushing people to find support at for-profits, like
best buy
speaking of best buy...
ahem, just train your staff
39. what should you buy?
what do you get questions about?
think about ereader types
think about your community
if you can, buy for each department
if not, create a check out system
41. create your team
leaders and mentors
selection is important
positive and dedicated
patience
ht t p://goo.gl /PnXj t
42. create a plan
write a mission statement
example: This training program is designed to provide an
overall level of comfort for all public service staff who
received an ipad2.
create a timeline
create a strategy
44. all hail the workbook!
exercises and step by step explanations
45. workbook tips
each device needs it’s own workbook
start very basic and then move towards the more
complicated tasks
must work for all technical levels
write while you use the device
the screenshot issue
46. before launch
pilot the program
ht t p://goo.gl /Iy2x0
47. ready to launch!
create a series of classes
optional
“meet the ereader”
open lab style for questions
continually evaluate, update, and tweak
49. on the spot assistance
don’t force everyone
into appointments
communicate to
patrons that assistance
takes time
have handouts or
something patrons can
walk away with
ht t p://goo.gl /my7zw
50. speaking of appointments...
some people really need
individual attention
get more in-depth
have a system
who teaches? What
days?
keep a schedule
google calendar
52. CLASSES, POP-UP PETTING ZOOS, LOBBY TABLES
ht t p://bit .l y/KiLd8q ht t p://bit .l y/KiLo3j
53. get out of the library!
reach out to the people who don’t realize they can’t check
out eBooks for free!
ht t p://bit .l y/KiM y
3l ht t p://bit .l y/KiMRXm
54. all things considered
the website needs to be customer friendly because the
product is not
staff training is extremely important
give people varied options for learning
55. any questions?
follow us!
@leahlibrarian
@gwynonite
ht t p://goo.gl /RyNqV