essentials of an effective grievance procedure

1. E-BANKING

2. INTERNET BANKING
Web Banking or Internet Banking is a term used to describe banking
transactions that are performed via a secured Internet
application. Web Banking transactions include such things as paying
bills, transferring funds, viewing account statements and paying
down loans and mortgages.
The levels of internet banking services -:
I)The basic level disseminate information on different products and
services offered to customers and public in general.
II) In the next level are Simple Transactional Websites which allow
customers to submit their instructions, applications for different
services, queries on their account balances, etc, but do not permit
any fund-based transactions on their accounts.
III) The third level of Internet banking services are offered by Fully
Transactional Websites which allow the customers to operate on
their accounts for transfer of funds, payment of different bills,
subscribing to other products of the bank and to transact purchase
and sale of securities, etc.

3. Development of E-banking in
India
ICICI was the first bank to initiate the
Internet banking revolution in India as early
as 1997 under the brand name 'Infinity‘. ICICI
Bank kicked off online banking way back in
1996 . But even for the Internet as a
whole, 1996 to 1998 marked the adoption
phase, while usage increased only in 1999-
due to lower ISP online charges, increased PC
penetration and a tech-friendly atmosphere

5. Different services provided
under e-banking
ONLINE BILL PAYMENT
INVESTMENT SERVICES
Electronic Payments
Bank-on-the-Move
Tab Banking
E-Locker
 Donate Online

6. Electronic payments
Electronic modes of payment solutions
offered by ICICI Bank include Funds
Transfer, Real Time Gross Settlement
(RTGS) and National Electronic Funds
Transfer (NEFT). Further, ICICI Bank also
offers the facility to send e-mail advices
to the beneficiaries for all electronic
fund transfers.

7. National Electronic Funds
Transfer (NEFT)
NEFT facilitates transfer of funds
electronically from one account to
another, between NEFT participant bank
branches in India. This product offers
functionality of online funds transfer facility
across banks. It is primarily for low value
transactions and offers an
efficient, secure, economic, reliable and
expeditious solution for funds transfer.

8. Tab banking
ICICI Bank has launched Tab Banking, which gives a
potential customer the convenience of opening his
bank account at his or her home or office. Using a
tablet equipped with mobile connectivity, our
executive can scan the relevant KYC documents and
click a picture of the customer, thereby doing away
with the need for the customer to visit a branch.
Further, this gadget can be used to provide a demo
of our internet, mobile and phone banking
solutions. It also offers immediate response and
resolution to a customer's queries. Tab Banking has
been successfully rolled out in nine locations.

9. E-Locker
 ICICI Bank has introduced E-Locker for its wealth
customers. E-Locker is a virtual online locker, which
is available on the ICICI Bank internet banking
platform.
The E-Locker can be used to safely store
electronically scanned copies of important
documents like legal agreements, policy
documents, degree certificates and bank statements
in various formats. The facility serves as a backup
and retrieval tool for important documents and
offers a storage space of 1 GB per customer. The E-
Locker can be availed at no additional cost by our
wealth customers.

10. Donate Online
Through GiveIndia, ICICI Bank now
provides you the facility to make
a difference to India's
underprivileged -
online, anytime, from anywhere.
Choose from over 140 NGOs that
have met high standards of
credibility. When you use
GiveIndia's online donation
platform and complete your
donation, you will immediately
receive a receipt from
GiveIndia, which can be used for
tax purposes.

11. Bill payment
Pay bills from the comfort of your home or
office. This is a facility ideal for your
electricity, telephone, mobile and
other bills. Do away with cheques, late
payments and lost bills, and enjoy the
convenience!
Three simple steps to pay bills online:
Log in to ICICIBank.com
Register your biller
Start paying online

13. Online Mobile Recharge
Now you no longer need to rush to the vendor
for buying prepaid mobile recharge
codes, every time your talk time runs out. Just
top-up your prepaid mobile cards by logging
into Internet Banking on ICICIBank.com. What's
more, this online mobile recharge service is
absolutely free for all ICICI Bank Account
holders.

14. ONLINE SHOPPING
Online shopping or online retailing is a
form of electronic commerce which
allows consumers to directly buy goods
or services from a seller over
the Internet using a web browser.
 An online shop evokes the physical
analogy of buying products or services at
a bricks-and-mortar retailer or shopping
centre; the process is called business-to-
consumer (B2C) online shopping.


15. Online customers must have access to the Internet and
a valid method of payment in order to complete a
transaction.
In the case where a business buys from another business,
the process is called business-to-business (B2B) online shopping.