The document summarizes key points from Patrick Lencioni's book "The Five Dysfunctions of a Team". It discusses five dysfunctions that prevent teams from functioning well: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. The document also shares a model called the "Results Pyramid" which shows how addressing each dysfunction from the bottom up is necessary to build an effective team focused on results. It was created by Ziya Boyacigiller, an angel investor and mentor in Turkey, to benefit entrepreneurs.

1. On the Dysfunctions of a Team
Ziya G. Boyacigiller
This presentation was created and given by Ziya
Boyacigiller who was leading Angel Investor and a loved
mentor to many young entrepreneurs in Turkey. We have
shared it on the web for everyone’s benefit. It is free to
use but please cite Ziya Boyacigiller as the source when
you use any part of this presentation. For more about
Ziya Boyacigiller’s contributions to the start-up Ecosystem
of Turkey, please go to www.ziyaboyacigiller.com

2. The Five Dysfunctions of a Team
A Leadership Fable
Patrick M. Lencioni
copyright © Ziya G. Boyacigiller 2010

3. copyright © Ziya G. Boyacigiller 2010

4. Instructions: Use the scale below to indicate how each statement applies to your team. It
is important to evaluate the statements honestly and without over-thinking your answers.
3= Usually, 2= Sometimes, 1= Rarely
copyright © Ziya G. Boyacigiller 2010
1. Team members are passionate and unguarded in their discussion of issues.
2. Team members call out one another’s deficiencies or they blame each other.
3. Team members know what their peers are working on and how they contribute to the collective
good of the team.
4. Team members promptly and sincerely apologize to one another when they say or do something
inappropriate or possibly damaging to the team.
5. Team members willingly make sacrifices in their areas of responsibility for the good of the team.
6. Team members openly admit their weaknesses and mistakes.
7. Team meetings are fun and rewarding.
8. Team members leave meetings confident that their peers are completely committed to the
decisions that were agreed on, even if there was initial disagreement.
9. Team morale is significantly affected by the failure to achieve team goals.
10. During team meetings, the most important, and difficult issues are put on the table to be resolved.
11. Team members are deeply concerned about the prospect of letting down their peers.
12. Team members know somethings about one another’s personal lives and are comfortable
discussing them.
13. Team members end discussions with clear and specific resolutions and action items to execute.
14. Team members challenge one another about their plans and approaches.
15. Team members are slow to seek credit for their own contributions, but quick to point out those of
others..

5. copyright © Ziya G. Boyacigiller 2010

6. copyright © Ziya G. Boyacigiller 2010
Five Dysfunctions of a Team
Absence of Trust
No commitment
No Accountability
Poor Results
From The Five Dysfunctions of a Team, Patrick Lencioni
Fear of Conflict

7. copyright © Ziya G. Boyacigiller 2010
How to Build Results Pyramid
Absence of Trust /
Vulnerability & Fear
Fear of Conflict /
No unfiltered & passionate debate of ideas
(passionate  creative mindset)
Lack of commitment /
No buy-in to ideas
Avoidance of Accountability /
No continuous improvement
Inattention to Results /
Individual needs above
collective goals (company good)
From The Five Dysfunctions of a Team, Patrick Lencioni
 Build Trust
 Encourage Debate
 Get Commitment
 Hold Accountable
 Get Results