Dyn, Cory von Wallenstein

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The document discusses tactics for improving retention rates for SaaS customers. It focuses on managing overages for enterprise customers and experiments with renewal reminders and automatic renewals for consumer and SMB customers. The key lessons are to engage customers before unexpected bills, balance sales and account management, and handle spikes on a case by case basis. Continuous testing and improvement of retention strategies is also emphasized.

Uptime is the Bottom Line. SaaS Retention Tactics Cory von Wallenstein VP, Product Management

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Consumer/SMB: Experiments in renewal reminders

Consumer/SMB: Experiments in renewal reminders

Consumer/SMB: Auto Renewal

Consumer/SMB: Auto Renewal Payment Issues

Consumer/SMB: Auto Renewal Payment Issues

Consumer/SMB: Continuous Improvement

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MassIntelligence 2018: Intelligent Connected Cities

MassIntelligence 2018: Intelligent Connected Cities

MassIntelligence 2018: Intelligent Connected Cities

A connected city brings benefits to the residents and the municipal agencies and departments that serve them. For instance, smart lighting is more efficient, saving substantial costs to the city which can be passed down to the residents, and it also provides added safety and security. Connected cars and street lights can enable traffic managers to control traffic lights to optimize the flow of traffic in the most congested areas. From services to safety a smart, connected city, will be a successful and economically sound city.

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

Andres Corrada-Emmanuel - Ground Truth Problems in Business

Andres Corrada-Emmanuel - Ground Truth Problems in Business

Andres Corrada-Emmanuel - Ground Truth Problems in Business

Ground truth for data is frequently missing in business. It is either unavailable, expensive to get, or private. This talk focuses on the ubiquity of this problem in today’s world in which more and more of the data production flows require Machine Learning/Artificial Intelligence algorithms. How can we measure the accuracy of our algorithms/robots when curated data is scarce or missing? We offer a universal suggestion to solving these problems – bypass the need for detailed knowledge of the ground truth for your data by estimating directly the statistics of interest for research and business development. We suggest that a future with smart robots will require that they measure their own errors so they can function autonomously from humans. We illustrate this approach with four real-world examples Focusing multiple aerial maps into a precise final map – ground truthunknown. Studying the dynamics of data flows in a large ad-tech database withHyperLogLog – ground truth expensive. Measuring the accuracy of a unique web ID service (super cookie)without user identity – ground truth private. Measuring the accuracy of binary classifiers – ground truth unknown.

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

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MassTLC product launch campaign strategies, ben austin, Carbon Black

MassTLC product launch campaign strategies, ben austin, Carbon Black

Forget about A.G.I. Let's Build Useable Ai Tools!

Forget about A.G.I. Let's Build Useable Ai Tools!

Forget about A.G.I. Let's Build Useable Ai Tools!

Cloud Edge Computing: Beyond the Data Center

Cloud Edge Computing: Beyond the Data Center

Cloud Edge Computing: Beyond the Data Center

Old Company - New Technology, Elixir @ the MBTA

Old Company - New Technology, Elixir @ the MBTA

Old Company - New Technology, Elixir @ the MBTA

Lisa seacat deluca io t robotics presentation

Lisa seacat deluca io t robotics presentation

Lisa seacat deluca io t robotics presentation

Smart cities thinking outside the box

Smart cities thinking outside the box

Smart cities thinking outside the box

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Lily lim data privacy ownership and ethics

Lily lim data privacy ownership and ethics

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Abbas bagasra smart ag

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MassTLC Opening Slides and Simulation Session

MassTLC Opening Slides and Simulation Session

MassTLC Opening Slides and Simulation Session

Tom Hopcroft: State of the Tech Economy Key Findings

Tom Hopcroft: State of the Tech Economy Key Findings

Tom Hopcroft: State of the Tech Economy Key Findings

Michael Goodman: The State of the State Economy

Michael Goodman: The State of the State Economy

Michael Goodman: The State of the State Economy

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MassTLC summit_amacleod_predictiveanalytics

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MassIntelligence 2018: Intelligent Connected Cities

MassIntelligence 2018: Intelligent Connected Cities

MassIntelligence 2018: Intelligent Connected Cities

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: How to Rapidly Prototype an AI Solution

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Connecting the Nation's Top Fishing Port

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski

Andres Corrada-Emmanuel - Ground Truth Problems in Business

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Andres Corrada-Emmanuel - Ground Truth Problems in Business

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

MassTLC product launch campaign strategies, Jason Baudreau, NetBrain

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MassTLC product launch campaign strategies, ben austin, Carbon Black

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Forget about A.G.I. Let's Build Useable Ai Tools!

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Cloud Edge Computing: Beyond the Data Center

Cloud Edge Computing: Beyond the Data Center

Cloud Edge Computing: Beyond the Data Center

Old Company - New Technology, Elixir @ the MBTA

Old Company - New Technology, Elixir @ the MBTA

Old Company - New Technology, Elixir @ the MBTA

Lisa seacat deluca io t robotics presentation

Lisa seacat deluca io t robotics presentation

Lisa seacat deluca io t robotics presentation

Smart cities thinking outside the box

Smart cities thinking outside the box

Smart cities thinking outside the box

Lily lim data privacy ownership and ethics

Lily lim data privacy ownership and ethics

Lily lim data privacy ownership and ethics

Abbas bagasra smart ag

Abbas bagasra smart ag

Abbas bagasra smart ag

Ben goodman cybersecurity in the iiot

Ben goodman cybersecurity in the iiot

Ben goodman cybersecurity in the iiot

MassTLC Opening Slides and Simulation Session

MassTLC Opening Slides and Simulation Session

MassTLC Opening Slides and Simulation Session

Tom Hopcroft: State of the Tech Economy Key Findings

Tom Hopcroft: State of the Tech Economy Key Findings

Tom Hopcroft: State of the Tech Economy Key Findings

Michael Goodman: The State of the State Economy

Michael Goodman: The State of the State Economy

Michael Goodman: The State of the State Economy

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MassTLC summit_amacleod_predictiveanalytics

MassTLC summit_amacleod_predictiveanalytics

Brainshark mass tlc brand revitalizaion_final for distribution

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5. Consumer/SMB: Experiments in renewal reminders

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