1. TTIFFANYIFFANY LLOPEZOPEZ
Phone: (813) 401-8233 | Email: tlopez130@yahoo.com
Address: 5412 Felice Ave Tampa, FL 33614
OBJECTIVE
Currently seeking a position, which will effectively utilize my outstanding customer service skills and give
my opportunity to use those skills to enhance this organization.
PROFESSIONAL PROFILE
Enterprise Holdings, Inc. · Tampa, FL July 2012 – April 2015
National Car Rental & Alamo Rent-a-Car
Return Agent
 Providing excellent customer service by greeting customers immediately and ensuring they were
completely satisfied with their experience from start to finish
 Efficient turn around if the customer had any issues by resolving all customer service problems within a
timely fashion and to meet the customers approval
 Responsible for inspecting the condition of the vehicle for any damage or changes that might have
occurred during the rental period
 Organizing and controlling return lane traffic
 Monitoring and marking cars that need service or repairs
 Work together as a team to make customer service experience as smooth as possible
G2 Secure Staff · Tampa, FL Feb. 2008 – July 2012
Skycap
 Print out a final destination tag for checked luggage and match the tag with the passengers I.D.
 Walk any oversized items that could not be placed on the baggage belt over to another security area
 Help any customers transport their belongings around the airport
 Assist passengers that need wheelchairs by checking their luggage, printing their boarding pass,
transporting them through security check points, helping with their belongings at the check points and
assisting them with any food or beverage requests prior to their gate.
EDUCATION HISTORY
Alonso High School | High School Diploma (2008)
HONORS AND AWARDS
Enterprise Customer Service Champion Several times 2012-2014
Enterprise Employee of the Month July 2013
REFERENCES
 Renee Rabasca Enterprise Branch Manager (352) 279-6948
 Angelene Grode Enterprise Station Manager (248) 396-3796
 Rudy Stroud G2 Secure Staff Supervisor (813) 786-4385
 Ken Zaiser Enterprise Branch Manager (813) 857-6922