Dr. Sonika Singh, Researcher & Lecturer, Marketing Discipline Group, UTS Business School, Presented 'Search and Purchase: Where Does Mobile Fit into the Path to Purchase?'
The mobile path-to-purchase for Saudi Arabian main shoppersOn Device Research
Newly released analysis of On Device Research’s quarterly Mobile Path-to-Purchase tracker has shone a light on the role of the smartphone in the purchase decision making process of Saudi Arabian household main shoppers, along with the digital habits of customers at the country’s top supermarkets: HyperPanda, Al Othaim and Carrefour.
With an estimated 70.5% of the Saudi Arabian population owning a smartphone by the end of 2016 (Source: eMarketer), understanding the impact of the rise of mobile on the highly influential main shopper audience who directly determine a household’s brand consumption habits is crucial.
Now in its fifth year, the Adobe Mobile Consumer Survey aims to not only give digital marketers insight into
how consumers are using their smartphones and tablet devices, but also provide guidance in how to identify
the most valuable customer segments. In conjunction with the Adobe Digital Index (ADI), which publishes
research on the latest digital marketing trends and insights across channels and industries, results from the
Adobe 2014 Mobile Consumer Survey helps digital marketers identify which target segments are spending the
most time on apps versus websites, as well as hone in on mobile habits within those segments that are
spending the most money.
Báo cáo hơn 60 trang nội dung về thị trường thương mại điện tử và thói quen người tiêu dùng Việt Nam. Mức độ thâm nhập Internet và sự phổ biến của smartphone khiến hành vi mua sắm của người tiêu dùng vô cùng thú vị.
In launching a product to Vietnamese consumer market, we often face the issue of “ where to sell.” In Vietnam, the traditional channel is dominant while the cultivation takes time.
On the other hand, the rapid growth of the Internet and mobile usage helps e-commerce to be established as new channel rapidly. This report illustrates all the details about Vietnamese E-commerce market and its consumers’ behaviors.
[REPORT] The Role of Mobile in the Path to Purchase of FMCG/Retail Products -...InMobi
The path to purchase for mobile devices is entering its next era. To help Brand advertisers better connect with the people who matter to them, InMobi has partnered with YouGov to explore how the path to purchase has changed and what these shifts mean for mobile marketing. This study explores The Role of Mobile in the Path to Purchase of FMCG/Retail Products in Australia.
The InMobi Path to Purchase study is a comprehensive report that measures what consumers do on their mobile devices and captures actual preferences and behaviors. This study allows marketers to identify, understand, and engage with consumers along their journey
The main objectives of this study were to:
Look at how consumers currently engage with their mobile devices and how this is changing
Gain an in-depth understanding of consumer behavior when browsing and shopping across multiple channels
Understand the impact of mobile advertising on the purchase funnel of FMCG/Retail products
Identify mobile activities that could engage consumers and drive the trial and purchase of FMCG/Retail products
Google Vietnam digital profiling report 7/2012Anh Pham Duy
Google Vietnam digital profiling report 7/2012
1 Background & Methodology
2 Internet users at a glance
3 Cross-media consumption behaviour
4 The role of the internet when shopping
5 Search and the research process
6 Advertising and the research process
7 Summary
8 Appendix
The mobile path-to-purchase for Saudi Arabian main shoppersOn Device Research
Newly released analysis of On Device Research’s quarterly Mobile Path-to-Purchase tracker has shone a light on the role of the smartphone in the purchase decision making process of Saudi Arabian household main shoppers, along with the digital habits of customers at the country’s top supermarkets: HyperPanda, Al Othaim and Carrefour.
With an estimated 70.5% of the Saudi Arabian population owning a smartphone by the end of 2016 (Source: eMarketer), understanding the impact of the rise of mobile on the highly influential main shopper audience who directly determine a household’s brand consumption habits is crucial.
Now in its fifth year, the Adobe Mobile Consumer Survey aims to not only give digital marketers insight into
how consumers are using their smartphones and tablet devices, but also provide guidance in how to identify
the most valuable customer segments. In conjunction with the Adobe Digital Index (ADI), which publishes
research on the latest digital marketing trends and insights across channels and industries, results from the
Adobe 2014 Mobile Consumer Survey helps digital marketers identify which target segments are spending the
most time on apps versus websites, as well as hone in on mobile habits within those segments that are
spending the most money.
Báo cáo hơn 60 trang nội dung về thị trường thương mại điện tử và thói quen người tiêu dùng Việt Nam. Mức độ thâm nhập Internet và sự phổ biến của smartphone khiến hành vi mua sắm của người tiêu dùng vô cùng thú vị.
In launching a product to Vietnamese consumer market, we often face the issue of “ where to sell.” In Vietnam, the traditional channel is dominant while the cultivation takes time.
On the other hand, the rapid growth of the Internet and mobile usage helps e-commerce to be established as new channel rapidly. This report illustrates all the details about Vietnamese E-commerce market and its consumers’ behaviors.
[REPORT] The Role of Mobile in the Path to Purchase of FMCG/Retail Products -...InMobi
The path to purchase for mobile devices is entering its next era. To help Brand advertisers better connect with the people who matter to them, InMobi has partnered with YouGov to explore how the path to purchase has changed and what these shifts mean for mobile marketing. This study explores The Role of Mobile in the Path to Purchase of FMCG/Retail Products in Australia.
The InMobi Path to Purchase study is a comprehensive report that measures what consumers do on their mobile devices and captures actual preferences and behaviors. This study allows marketers to identify, understand, and engage with consumers along their journey
The main objectives of this study were to:
Look at how consumers currently engage with their mobile devices and how this is changing
Gain an in-depth understanding of consumer behavior when browsing and shopping across multiple channels
Understand the impact of mobile advertising on the purchase funnel of FMCG/Retail products
Identify mobile activities that could engage consumers and drive the trial and purchase of FMCG/Retail products
Google Vietnam digital profiling report 7/2012Anh Pham Duy
Google Vietnam digital profiling report 7/2012
1 Background & Methodology
2 Internet users at a glance
3 Cross-media consumption behaviour
4 The role of the internet when shopping
5 Search and the research process
6 Advertising and the research process
7 Summary
8 Appendix
Taking a look into the growing app economy throughout the Middle East & North Africa region, we examine who the typical consumer is, what they are looking for and how they find it.
Responsive design now and in the near futureNomensa
Simon Norris' presentation from the Web Managers Forum, 6th February 2013.
It can be argued that the current buzzword of the moment is 'Responsive' in reference to web design. It has crept more and more into our consciousness in recent times as more brands recognise the need to design for a variety of devices and formulate a more joined up experience across channels.
Take a look at our comprehensive report about Vietnam EC market 2018. The landscape of Vietnam EC market is changing quickly with on-going fierce competition, especially between top players. This comprehensive report provides a closer look into the market characteristics, consumer behaviors and new trends in the market.
Ultimate Guide to E-commerce Statistic in SEA and especially Vietnam market.
A must-have pocket but in-depth guideline you should read before entering Vietnam!
ADSOTA’s Vietnam Mobile Apps Advertising & Monetization Report is published quarterly, offering key insights of mobile advertising landscape of Vietnam. This report provides an in-depth look at Vietnam apps advertising market and term of trends during the period from Dec 2016 to Apr 2017. We are very pleased to share it with you and hope that you can get access to this industry situation and knowledge; as well as make use of these information for yourselves and your organization's particular purpose. Take a look at some interesting items presented in Q1 2017 Report:
1. Vietnam & Global Mobile Market Outlook
2. Vietnam Mobile App Advertising Insights
3. Highlights & Trends Q1 2017
Please feel free to contact us if you need any further information
Email: marketing@adsota.com
The Great Indian Smartphone Survey 2021 by 91mobiles91mobiles
Based on over 15,000 responses, here are the insights from our Great Indian Smartphone Survey 2021, providing details on aspects like the phone brands people use, the ones they would like to buy next, how satisfied they are with their current handset, and details on their purchase preferences.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
The South Africa eCommerce Report April 2016 is brought to you by Visa.Digital Strategist
The South Africa eCommerce Report will appeal to any brand, retail, or digital marketer looking to understand the attitudes, preferences, and online shopping habits of South Africans. This report covers:
Demographic profiles of South African online shoppers and non-online shoppers
Internet usage and device usage
Other online activities of online shoppers
Frequency of online shopping and types of products purchased
Attitudes towards payment options, delivery times, and fees and returns
The impact of product reviews and price comparison websites on online shoppers
Drivers to increase online shopping frequency (delivery, payment methods, and discounts)
Comparison to AMPS data
Creating a Seamless Mobile Consumer Experience - Case StudyAnswerLab
Case study: Exploratory research to understand and improve mobile user experience for bank customers
Wells Fargo partnered with AnswerLab to understand bank customer experience across mobile platforms in order to build the right mobile experiences and create a long-term multichannel experience strategy instead of making product-by-product upgrades.
This case study addresses three key research objectives:
- Understanding mobile usage/behaviors
- Identifying unmet customer needs
- Discovering opportunities to improve existing mobile banking offerings
Mobile Path to Purchase 2014 - New Shopper MindsetJeff Kershner
Yearly study performed by xAd and telmetrics - The mobile path to purchase continues to evolve with more and more consumers owning and relying on mobile devices. With this increase in mobile adoption, we see people turning to mobile as a necessary part of their everyday lives and purchase decisions.
Effects of Online Marketing on the Behaviour of Consumers in Selected Online ...inventionjournals
The study examined the influence of efficient online marketing, effective communication, and on-time delivery on the regularity of visits and consumer patronage of the three selected online stores in Owerri, Imo State. It was guided by six research questions and six hypotheses. The sample size was 300 respondents two sets of structured questionnaire were used for data collection. Mean statistics was used to analyze the responses of the research questions, while Z-test analysis was applied to test the hypotheses for this study. A Statistical Package for Social Sciences (SPSS) software was used to analyse the data. The findings of the study showed that online marketing is a viable marketing communication channel which has significant effect on the regularity of visits and consumer patronage of online stores. Based on the findings, it was recommended that companies should ascribe to market their goods and services via online shopping stores and/or develop and launch indigenous websites where customers can make purchases. For further testing of the impact of shopping websites on behaviour of electronic devices buyers, further studies should replicate the theory and methodology used in this study, with other products and websites.
Effects of Online Marketing on the Behaviour of Consumers in Selected Online ...inventionjournals
The study examined the influence of efficient online marketing, effective communication, and on-time delivery on the regularity of visits and consumer patronage of the three selected online stores in Owerri, Imo State. It was guided by six research questions and six hypotheses. The sample size was 300 respondents two sets of structured questionnaire were used for data collection. Mean statistics was used to analyze the responses of the research questions, while Z-test analysis was applied to test the hypotheses for this study. A Statistical Package for Social Sciences (SPSS) software was used to analyse the data. The findings of the study showed that online marketing is a viable marketing communication channel which has significant effect on the regularity of visits and consumer patronage of online stores. Based on the findings, it was recommended that companies should ascribe to market their goods and services via online shopping stores and/or develop and launch indigenous websites where customers can make purchases. For further testing of the impact of shopping websites on behaviour of electronic devices buyers, further studies should replicate the theory and methodology used in this study, with other products and websites
91mobiles Smartphone Buyer Insights Study 201991mobiles
91mobiles Smartphone Buyer Insights Study 2019 aims to unearth insights related to how often users upgrade their phones, what matters most to them while selecting a new daily driver, how they research for handsets, and their preferred buying modes and price ranges.
Nikon camera ppt for marketing guys which includes sector, company,product information as well as some of the marketing phenomenons such as stp, plc,consumer buying behaviour, sales forecasting etc. Hope it helps in your projects & in increasing knowledge.
Taking a look into the growing app economy throughout the Middle East & North Africa region, we examine who the typical consumer is, what they are looking for and how they find it.
Responsive design now and in the near futureNomensa
Simon Norris' presentation from the Web Managers Forum, 6th February 2013.
It can be argued that the current buzzword of the moment is 'Responsive' in reference to web design. It has crept more and more into our consciousness in recent times as more brands recognise the need to design for a variety of devices and formulate a more joined up experience across channels.
Take a look at our comprehensive report about Vietnam EC market 2018. The landscape of Vietnam EC market is changing quickly with on-going fierce competition, especially between top players. This comprehensive report provides a closer look into the market characteristics, consumer behaviors and new trends in the market.
Ultimate Guide to E-commerce Statistic in SEA and especially Vietnam market.
A must-have pocket but in-depth guideline you should read before entering Vietnam!
ADSOTA’s Vietnam Mobile Apps Advertising & Monetization Report is published quarterly, offering key insights of mobile advertising landscape of Vietnam. This report provides an in-depth look at Vietnam apps advertising market and term of trends during the period from Dec 2016 to Apr 2017. We are very pleased to share it with you and hope that you can get access to this industry situation and knowledge; as well as make use of these information for yourselves and your organization's particular purpose. Take a look at some interesting items presented in Q1 2017 Report:
1. Vietnam & Global Mobile Market Outlook
2. Vietnam Mobile App Advertising Insights
3. Highlights & Trends Q1 2017
Please feel free to contact us if you need any further information
Email: marketing@adsota.com
The Great Indian Smartphone Survey 2021 by 91mobiles91mobiles
Based on over 15,000 responses, here are the insights from our Great Indian Smartphone Survey 2021, providing details on aspects like the phone brands people use, the ones they would like to buy next, how satisfied they are with their current handset, and details on their purchase preferences.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
The South Africa eCommerce Report April 2016 is brought to you by Visa.Digital Strategist
The South Africa eCommerce Report will appeal to any brand, retail, or digital marketer looking to understand the attitudes, preferences, and online shopping habits of South Africans. This report covers:
Demographic profiles of South African online shoppers and non-online shoppers
Internet usage and device usage
Other online activities of online shoppers
Frequency of online shopping and types of products purchased
Attitudes towards payment options, delivery times, and fees and returns
The impact of product reviews and price comparison websites on online shoppers
Drivers to increase online shopping frequency (delivery, payment methods, and discounts)
Comparison to AMPS data
Creating a Seamless Mobile Consumer Experience - Case StudyAnswerLab
Case study: Exploratory research to understand and improve mobile user experience for bank customers
Wells Fargo partnered with AnswerLab to understand bank customer experience across mobile platforms in order to build the right mobile experiences and create a long-term multichannel experience strategy instead of making product-by-product upgrades.
This case study addresses three key research objectives:
- Understanding mobile usage/behaviors
- Identifying unmet customer needs
- Discovering opportunities to improve existing mobile banking offerings
Mobile Path to Purchase 2014 - New Shopper MindsetJeff Kershner
Yearly study performed by xAd and telmetrics - The mobile path to purchase continues to evolve with more and more consumers owning and relying on mobile devices. With this increase in mobile adoption, we see people turning to mobile as a necessary part of their everyday lives and purchase decisions.
Effects of Online Marketing on the Behaviour of Consumers in Selected Online ...inventionjournals
The study examined the influence of efficient online marketing, effective communication, and on-time delivery on the regularity of visits and consumer patronage of the three selected online stores in Owerri, Imo State. It was guided by six research questions and six hypotheses. The sample size was 300 respondents two sets of structured questionnaire were used for data collection. Mean statistics was used to analyze the responses of the research questions, while Z-test analysis was applied to test the hypotheses for this study. A Statistical Package for Social Sciences (SPSS) software was used to analyse the data. The findings of the study showed that online marketing is a viable marketing communication channel which has significant effect on the regularity of visits and consumer patronage of online stores. Based on the findings, it was recommended that companies should ascribe to market their goods and services via online shopping stores and/or develop and launch indigenous websites where customers can make purchases. For further testing of the impact of shopping websites on behaviour of electronic devices buyers, further studies should replicate the theory and methodology used in this study, with other products and websites.
Effects of Online Marketing on the Behaviour of Consumers in Selected Online ...inventionjournals
The study examined the influence of efficient online marketing, effective communication, and on-time delivery on the regularity of visits and consumer patronage of the three selected online stores in Owerri, Imo State. It was guided by six research questions and six hypotheses. The sample size was 300 respondents two sets of structured questionnaire were used for data collection. Mean statistics was used to analyze the responses of the research questions, while Z-test analysis was applied to test the hypotheses for this study. A Statistical Package for Social Sciences (SPSS) software was used to analyse the data. The findings of the study showed that online marketing is a viable marketing communication channel which has significant effect on the regularity of visits and consumer patronage of online stores. Based on the findings, it was recommended that companies should ascribe to market their goods and services via online shopping stores and/or develop and launch indigenous websites where customers can make purchases. For further testing of the impact of shopping websites on behaviour of electronic devices buyers, further studies should replicate the theory and methodology used in this study, with other products and websites
91mobiles Smartphone Buyer Insights Study 201991mobiles
91mobiles Smartphone Buyer Insights Study 2019 aims to unearth insights related to how often users upgrade their phones, what matters most to them while selecting a new daily driver, how they research for handsets, and their preferred buying modes and price ranges.
Nikon camera ppt for marketing guys which includes sector, company,product information as well as some of the marketing phenomenons such as stp, plc,consumer buying behaviour, sales forecasting etc. Hope it helps in your projects & in increasing knowledge.
In a digital world, Telecom operators face challenging customer exceptions. Learn more about the ideal one click customer journey and Ericsson ConsumerLab insights.
A study on Comsumer Behaviour towards Online Shopping in MaharashtraGauri Belan
To identify the consumer’ s awareness about online shopping. To analyze the
consumers preferred websites for online shopping. To identify the various factors for influence consumers towards online shopping
South African Mobile Phone Use and Attitudes Report 2016Raymond Buckle
A Survey of Internet User’s Attitudes and Uses of Mobile Phones compared to those of Feature Phone users. Published February 2016 by Effective Measure in partnership with SilverstoneCIS and the IAB and MMA South Africa.
Effective Measure, a leading provider of digital audience, brand and advertising measurement together with SilverstoneCIS, a mobile first audience marketing and solutions group, surveyed 2,299 mobile Internet users in South Africa (between November and December, 2015).
Topics covered a range of areas including but not limited to users’ manufacturer preference, time on device, use of device and internet usage.
The survey was conducted across smartphones and feature
phones to highlight the differences in user consumption across the two types of mobile Internet connections.
As SVP, Strategic Insights, prepared and presented this thought leadership to clients and at an Experian Marketing Summit. Thanks to all the great work by Alex Rosten, Katie Rosman, and the rest of the Demand Insights team.
The role of m-Commerce in the new shopper landscapeiModerate
In this study we partnered with uSamp to take a look at the role mobile devices are playing in the new shopping landscape. Our qual-quant study reveals that while consumers are embracing the latest technology as another means to shop for products, companies still need to make improvements to provide better convenience and functionality for them on a mobile device. For marketers, understanding how to create an effortless consumer experience that makes shopping on a mobile device more appealing is just one major key to success. In this report you’ll find this and many other tips to inform and improve your mobile strategy.
Think with Google - How People Shop on Their Phoneskhairulakbar
Apps and mobile sites provide advertisers with a vital link to shoppers. Partnering with Ipsos, Google sought to understand how people shop on their smartphones—and how they nd, use, and stay engaged with the apps that help them do so. According to the ndings, 58% of smartphone users report having used a shopping app in the last 30 days. With over half of consumers using these tools, it’s important for marketers to understand the features, noti cation preferences, and use habits keep shoppers coming back.
In this report, Google presents insights into the role that apps and the mobile web play in consumers’ shopping journeys.
Earlier this year, Episerver carried out consumer research in the UK with over 1000 consumers, to evaluate use of the mobile internet and use of apps.
Consumers were asked if they are using mobile sites, the importance of features and their engagement with mobile apps.
This research gives a useful list of the leading retailers to benchmark your Mcommerce site and apps against:
The Drugs Don't Work: How to Kick the Habit of the War of AttentionJordanDervish
Magnum & Co's Carl Ratcliff and Carl Moggridge presented 'The Drugs Don't Work: How to Kick the Habit of the War of Attention' at Mumbrella CommsCon 2021
Work Life Through a Screen - How Comms can Foster Collaboration and Innovatio...JordanDervish
PwC's Sonia Clarke and Ben Hamer presented 'Work Life Through a Screen - How Comms can Foster Collaboration and Innovation Virtually' at CommsCon 2021.
Brent Hill's presentation at Mumbrella's Travel Marketing SummitJordanDervish
Brent Hill, Executive Director of Marketing, South Australian Tourism Commission presented 'Think Quick: The Inside Story on SATC’s Reaction to the Bushfire Crisis'.
2. Channels for search and purchase: Does mobile Internet
matter?
Published: Journal of Retailing and Consumer Services
Sonika Singh (UTS)
Joffre Swait (Erasmus University)
We examine the patterns of search and purchase in digital and
offline channels.
3. Device Usage: Mobile-First World
Source: Think with Google 2016
INTRODUCTION
For marketers, more usage
across more devices means
there are more touchpoints
to engage with audiences
than ever before.
4. What do we know about channel relationships?
Online-offline patterns of search and purchase
Search channel Purchase channel
Electronics, beauty
products etc.
INTRODUCTION
5. Search channelPurchase channel
Jewelry, apparels etc.
What do we know about channel relationships?
Online-offline patterns of search and purchase
• Research shopping phenomenon: consumers search in online channel
and purchase in offline channel i.e. complimentary relationship.
INTRODUCTION
6. Substitutes
What do we know about channel relationships?
Patterns of purchase
INTRODUCTION
7. What do we know about channel relationships given that mobile
is an increasingly used channel?
INTRODUCTION
8. RQ2. Which product categories do people tend
to buy more of using their mobile phones and
what types of products are more searched for
on a mobile, then bought via desktop or in store
- and why?
Shopping
Channels
RQ1. Where does the mobile channel fit in the
online and offline channel combinations that
shoppers use when searching for and then
buying a product?
Research Questions
INTRODUCTION
9. DATA
Utilitarian Hedonic
HighRisk
Computing Equipment
Telecom Equipment
Electronics
Music Instruments
Photography & Video
Sports Equipment
Jewelry
Beauty & Cosmetics
Wines
Collectibles
Apparels and Accessories
LowRisk
Automotive Accessories
Pet Items
Craft Supplies
Home & Garden
Office Supplies
Home Furnishings
Toys and Games
Arts
Gifts & Holidays
CD’s & DVD’s
Books
Utilitarian categories mostly
have search attributes and
involve considerable cognitive
effort (Novak et al., 2003).
Hedonic categories,
categories in which
consumers seek variety or
enjoyment, have a greater
promotion focus and may
indulge in impulse buying
and variety seeking (Novak
et al., 2003).
12. RESULTS
• An increase in perceived mobile search
convenience relative to search costs
significantly increases the choice of channel
combinations that include mobile search
relative to other channel combinations.
• 42% consumers have used mobile devices in
conjunction with desktops and store search,
but only 19% purchased using mobile device.
• We find that desktop and store channels are
the most commonly used channels for
purchasing products.
Finding 1: Mobile plays a bigger role in helping people search for a product
than to buy a product.
RQ1. Where does the mobile channel fit in the online and offline channel
combinations that shoppers use when searching for and then buying a product?
13. Propensity to search in digital and store channel and gains from search
RESULTS
Mobile plays a bigger role in helping people search for a product, than to buy
a product. Why?
14. Finding: Mobile is a useful medium to search primarily for utilitarian products.
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
28.57%
24.11%
16.96%
9.82%
4.46% 4.46% 4.46%
3.57%
2.68%
0.89%
Percentofrespondents
Categories
Consumer search for utilitarian categories
RESULTS
15. RQ2. Which product categories do people tend to buy more of using their mobile
phones and what types of products are more searched for on a mobile, then bought
via desktop or in store - and why?
RESULTS
Finding: Although mobile is a useful medium to search primarily for utilitarian products, it can be useful
search medium for select hedonic products.
25
12
10
10
8
7
5 5
16
0
5
10
15
20
25
30
Apparel and
accessories
Gifts and
Holidays
Toys and games Electronics Computing
equipment
Beauty and
cosmetics
Home furnishing CD’s and DVD’s Other categories
Percentage
Categories searched for on mobile
Categories searched for on mobile and purchased via desktop/store
16. RQ2. Which product categories do people tend to buy more of using their mobile
phones and what types of products are more searched for on a mobile, then bought
via desktop or in store - and why?
RESULTS
20 20
15
14
8
5 5
13
0
5
10
15
20
25
Apparel and
accessories
Electronics Toys and games Beauty and
cosmetics
Gifts and
Holidays
Computing
equipment
Telecom
equipment
Other categories
Percentage
Category
Mobile category purchases
17. MANAGERIAL IMPLICATIONS
Finding 1: An increase in perceived mobile search convenience relative to search costs significantly increases
the choice of channel combinations that include mobile search relative to other channel combinations.
78.35
8.537
6.402
3.354
.9146
.9146
.3049
.3049
.3049
.3049
.3049
0
20406080
0 2 4 6 8 10 12 14 16 18 20 22 24 26
mobile Internet search time (hours)
1.6
0.6
0.3
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
1.8
Morning Afternoon Evening
Digital device usage by time of day
Odds of Mobile/Desktop search time
Implication: The increased use of mobile devices due to convenience of mobile Internet is likely to influence
consumer shopping behaviors such as time spent to search in various channels and patterns of use of digital devices.
18. 0%
10%
20%
30%
40%
50%
60%
70%
Firm website Video sites Firm-social media
webpage
Mobile search and
display ads
Social networking site Independent website
61%
47%
40%
33%
18% 17%
PercentofRespondents
Mobile Internet Source
Mobile Internet Source Use
MANAGERIAL IMPLICATIONS
Implication:
▪ Examine consumer search habits
▪ Reduce consumer search costs
19. MANAGERIAL IMPLICATIONS
Finding 2:Mobile is a useful medium to search primarily for utilitarian products.
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
28.57%
24.11%
16.96%
9.82%
4.46% 4.46% 4.46%
3.57%
2.68%
0.89%
Percentofrespondents
Categories
Consumer search for utilitarian categories
20. MANAGERIAL IMPLICATIONS
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
Collect info from m/f
website
Mobile call Visit firm social media
webpage to obtain
coupon and learn about
promotions
Request price quotes Engage in live chat
42.24%
30% 30%
21%
2.50%
Percentofrespondents
Type of mobile Internet engagement
Mobile user engagement
Implication:
▪ Mobile brand engagement is
relevant to influence brand
consideration for utilitarian
categories.
▪ Mobile shopping Information,
promotions, deals! for both hedonic
and utilitarian products
23. Source: Smart Insights 2018
Types of websites visited on Smartphones
Source: Statista 2018
93% of consumers make a purchase after
product research on their smartphone.
MANAGERIAL IMPLICATIONS