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Digital Strategy &
Social Integration
# 1 Most engaged brand online
         Altimeter Report 2009
# 1 brand on Facebook
5
One of the most tweeted brands on Twitter
Millions of engaged loyalty members
Engage genuinely – hear the voices
VIA – Starbucks instant
THE FLYWHEEL EFFECT
               Digital
                               Social Media
               owned/paid


                     Integrated:
   Stores &            Global                 Earned
   Partners!
                        Retail                Media

                         CPG

           Loyalty/Card     Traditional Media
Starbucks Story- Digital Strategy & Social Integration
Starbucks Story- Digital Strategy & Social Integration
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