Dokk1 public innovation space coll. from holland 28. sept. 2015

Dokk1 Aarhus -
Public Innovation Space
Library trip to Denmark from Holland
September 28th 2015
Knud Schulz

Library Transformation:
Libraries – the citizen's driving force for
innovation
• Libraries are places where the general
public can find inspiration and meet new
ideas, either on their own within this public
sphere, or in the company of others.
• How do we sketch the future library
transitioning to a space for citizens and
community connections.
Knud Schulz Aarhus September
2015
2

Knud Schulz
• Manager of the Main Library in Aarhus
• Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
• Librarian and Master of Public Management
• Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
• Member of the client group Urban MediaSpace Aarhus
• Global Innovation Model – Faster to Change.
Chicago/Aarhus/IDEO/Gates
• ksc@aarhus.dk
• www.slideshare.net
2015
apx. 28.000 m2
incl. 18.000 m2
library space

2015
4

Agenda
• The Change
• Danish Strategy
• 4 space model
• ’More Open Libraries’
• Integrating Citizens service
• New Libraries
• Prototyping Dokk1
• Co-creation with the users
• Partnership programmingKnud Schulz Aarhus September
2015
5

From
information that can be found
anywhere
To
What can only be
experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
6Knud Schulz Aarhus September
2015

The Knowledge Society
• From
– libraries for books/medias
– industial society
• to
– libraries for man/human
– networked/knowledge society
2015
7

A Danish Report
2010
- A Danish Report
2010 • Danish Digital Library
• A new library model for
the knowledge society
• Partnerships
2015

The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement
2015
9

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
2015
10

Inspiration space
• The space for meaningful experiences that is to say
experiences that move us
• The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
• This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
• The inspiration space should make the user want to move
beyond the usual choices and to come back.
• The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation
(cognition)/experience and innovation.
2015
11

2015
12
Digital media
AppearanceEvents
Individual concentration

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowerment
2015
13

Iscenesættelse
2015
Oplæsning
Billedbøger
BogklubberBook clubs
Picture book
Reading aloud
Staging

Learning space
• Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information
and knowledge
• Learning is seen as a dialogue oriented process that is based
on the users’ own experiences and their wishes to define their
own learning needs
• Often takes place in informal settings which do not have
learning as the goal – learning happens through play, music and
many other activities
• Should meet the needs of especially young people for a more
experience oriented learning through the development of playful,
interactive and social learning methods.
• Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
• The learning space especially supports realisation
(cognition)/experience and empowerment.Knud Schulz Aarhus September
2015
15

2015
16
Undervisnin
g
Kurse
rUformel læringKonsulta
Teaching Courses
Informal learningConsultations

2015
17
Lektiecafé’e
r
Vejlednin
One to one
Homework
cafe
Guidance
Training Access to knowledge

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowermen
2015
18

Meeting space
• An open, public space where citizens as a third space
between home and work can meet others who are both as
themselves and different from themselves
• Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge
you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and
café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in
chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and
engagement
2015
19

2015
20
MøderDiskussione
rForedra
g
DebatterSamvær
Meetings
Lectures
Discussions
DebatesBeing together

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
2015
21

Performative space
• Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative
expressions through interactive games and writing-,
sound- and video-workshops
• The users can also get support in their creative
expressions through workshops with professional artists,
designers, multimedia developers etc.
• Can act as a platform for communication by publishing
and distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
• The performative space especially supports engagement
and innovation.
2015
22

2015
23
Skriveværksted
er Experiment
Leg og læring
Workshops
Writing workshops Edutainment

2015
24
Leg Spil
Gaming Game over
Playing Gaming
Makerspace

Open libraries
Users are allowed to:
• lock into the library 24/7
• check in and out media
• use internet, pc,
copy/printing
• study
• read newspapers
• arrange study circles,
public meetings
2015
25

Users are taking the control
2015
26

Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge
2015
27

Citizens’ service
• in more than 60 % of the municipalities
offer citizens service through libraries
– passport
– driving licence
– health securitycard
2015
28

Developing community centers
private, civic and public sector
2015
29
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING

Dokk1 - Citizen service
service i the building
2015
30

Adaptive and innovative supporting
spaces
• libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local
communities
2015
31

2015
The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
book as library brand 32

Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science
2015

New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for new city engagements
2015
34

Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city
2015
35

Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library
2015
36

Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and former
innovative city (the
steam engine)
2015
37

2015
38
Urban Mediaspace - AarhusAarhus New Waterfront and Main Library

Mediaspace:
• Main Library and Citizens’ Services:
18.000 m2/190.000 ft2
• Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000
m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the
inner city against flood
Traffic regulation
App.: 390 mill US Dollars
Project elements
– Urban Mediaspace
2015

Automatic Parking Space
1000 cars
• Public floor level ’0’
• 20 leave/pickup box’
• Automatic parking
done by small robots
• Scanning all cars
• Responding pickup
app. 2 min.
2015
40

2015
41
2016
2015
Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
Co-advisers: Arkitekt Kristine Jensens
Tegnestue and Alectia A/S

development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
2015

Process involving and co-creation
with the citizens
• The processes with staff and citizens are a
part of the change
Knud Schulz Helsinki March 2015 43

Phototyping with Staff
Marie Ostergard/Dokk1/Aarhus/
Denmark
44Knud Schulz Helsinki March 2015

Prototyping with Tweens
Denmark

Public consultations
media, families, meeting
facilities, citizen’s
services, CTS, acoustics,
logistics, accessibility,
indoor climate,
administration, kitchen
and cafe, wayfinding,
visual identity, art,
security, facades,
materials, design, arrival
area, AV/IT, dynamic
surfaces, rental spaces,
lighting, parking, concert
spaces, children’s
theater, etc.

Co-creation with the staff

Name and Visual
Identity

year Activity involvement external Internal
2005 Development of vision broad X X
2006 Development of values broad X X
2007 Competition
programme
broad (X) X
2008 Competition phase narrow X X
2009-
10
Building programme broad X X
2011 Project proposal medium (X) X
2012 Final project narrow X
2013-
14
Interior decoration and
furnishing
broad X X
2015 Furniture and IT broad X X
Co-operative Design Proces
Denmark

Seven Core Values
• The Citizen as Key Factor
• Lifelong Learning and Unity
• Diversity, co-operation and network
• Culture and Experience
• Bridging Citizen, Technology and
Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus
2015

Architect sketch
2015
52

2015
53

2015

4. Design principles

Knud Schulz Helsinki March 2015
56
Three Statements
• Last responsible minute for decisions
• Inclusion and participation
• Interdisciplinary Co-operation
 The right team at the right time

2015
57

2015
Transformation Lab
• The entrance – the former place
for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work
fields of the library into the LAB
• Developing new support of the
users – depending on the room,
the media, the connectivity and
the competencies 58

2015
LiteratureLAB
59

2015
iFloor – interactivity between people
• Social interactivity in
the library space
• User to user to staff
• Interactivity depends on
the body
• communication through
– Mobile
– SMS
– PC
• Informal - Competition
• Funny 60

2015
NewsLAB
61

2015
Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication
62

2015
63

2015
Teknomorfose - ExhibitionLAB
64

2015
The Square
65

2015
66

2015
FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 67

2015
The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively
• Flexibility is function
68

development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
2015

Facilitating relations
2015
70

2015
Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense
71

2015
User driven
innovation
72

2015
Subject Browsing - Story Surfer
73

The Vision
• Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families
2015

Six LabsTechLab
Having a maker in residence is powerfull!
Cryptoparty, soldering, brush-bots…
Valdemar’s hovercraft:
http://www.youtube.com/watch?v=iVi2J_9XZeA&feature=youtu.be
2015

WasteLab
Waste-dates, workshops, tinkering…
When users become makers.
Creativity comes from chaos – stop tidying!
Six Labs
2015

Reflections
You can work with makerculture without having a makerspace!
2015

Makerculture primæry adress performative
spaces
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Empowerment
2015
79
People’sLab

Making in Libraries
• Contributes to activities that provide public
value by stimulating the development of
network, skills and innovation
• Contributes to the libraries' relationship with its
local community
• Increases the social value of libraries, as public
spaces that bridge between different
communities and knowledge domains
• Challenges libraries strategic and managerial
capacity for innovation
2015
People’s Lab

Modern library practice and
strategies – means that roles
constantly change

Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries
2015
82

Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!
2015

Download:
www.designthinkingforlibraries.com
2015

2015

Learn to work as a
designer 86Knud Schulz Aarhus September
2015

2015

DESIGN THINKING
Design thinking is about
accelerating innovation to
create better solutions to the
challenges we meet!
2015

Opening June
20th 2015
2015
90

New ways of defining the
functionality
• Flexibility is the functionality
• Maximize unprogrammed space
• Leave the media and mediaformats as the
focus point in organizing the space
• Focus the human needs og sociality – use
the 4 space model

Focus planning interior
• Supporting citizens different needs
• Creating different surroundings
• Space for activities/programms
• Continuous flexibility – avoid permanent
installations
• Controlling the media stock
• Modern industrial furnitures no design icons
2015
92

Interior plan
• The interior planning reflects the 15 years
experience from projects together with
partners and users
• Lots of discussions with both library
professionels and other diciplines
• Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change
2015
93

Interior plan
• The inside of Dokk1 consist of 4 different areas
with no sharp limits
– Citizens’ Service
– Public space with info, meeting rooms, cafe,
auditorium, popup/democracy area
– Adult library with professionel support
– Families and childrens library with professionel
support
• A perspective all over the services are to support
the users to act on their own
The interior plan was finished just 4 months before opening
2015
94

Level 1
Reading Room
Project labs
Transformation Lab
Study rooms
Gaming
Urban Offices
Living Room
The Corner
Cafe
Meeting rooms
Pop-upsCitizen’s Services
Small auditorium
Multi
purpose
Rampliterature
Non-fiction
Music
The Square
Playground
Democracity
Information
Support/librarian
2015

Level 1 - adult
• 4 space model
– Experience
– Discover
– Participate
– Create
• Combined with a wide learning definition where
learning take place in different kinds of
environments
• Users are active participants and the library space
shall support their needs
• Important users can be on their own, together with
others with or without contact – inclusion factor
2015
96
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Empowerment
Knud Schulz september 2014 10

Examples interior adult (1)
• Urban office
• Oases
• Reading room
• Support (learning)
• Meeting space
• Living room
• Corner
• Play
2015
97

2015
98
• Ramp
• Transformation Lab
• Project Labs
• Study room
• Education
• Meeting room
• Café

2015
99
• Auditorium
• The Square
• ’Alone’ together
• Subject zones
• Reflection
• Citizens’ Service
• Balcony workzone

Level 2
The stage
Learning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room
0-3 years
4-8 years
Gamer street
eatingX2
Attic
Families/Children
The ViewRamp
Cultural Capital 2017
Support/Librarian
2015

Level 2 – Families/Children
• Children are defined to 12 years incl. the
limit where children want to be together
with grownups. After 12 children define
themself as teens/adult
• Importent to design different zones where
both childrens and their adults want to be
together.
2015
101

Principles for planning interior
Families/Children
• A space for children stimulating
– Play
– Experiencing
– Learning
2015
102

Examples interior Fam/child
0 - 3 years
• Cushion
• Castle
• Reading
• Breast feeding
• The box
• Cirkeline house
• Big Lego
2015
103

4 - 8 years
• Learning zone
• Stage
• Dress up
• 3D globe
• Childrens lab
• Eating zone
• Reading caves
• Experience rampKnud Schulz Aarhus September
2015
104

9 – 12 years
• Tweens zone
• Interaktive floor
• Makerspace
• Tweens lab
• Learning zone
• Gaming street
• Auditorium
2015
105

+++ a playground on level ’1’
2015
106

Staff support in Dokk1
• Reception
• Citizens Service
• Library - adult support
• Library – Family and Children
2015

Opening hours Dokk1
• Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
• Saturday and Sunday
10 – 4 pm incl. specialist support
2015
108

Partnership
• A strategi for constant change
• Renewing the user engagement and
ownership
• In-flow of competencies to the library
• A community strategy
• Political legitimacy
2015
109

Mapping the
network
Partnership
clusters
2015
Examples
Strategic Partnerships
110

Partner proces
2015
111

Foundation of partnership
strategy
- A partnership strategy that allows us to be
pro-active
- Reasons to say no
- Branding
- Clearer communication with potential
partners
- Focused partnership work inside
organisation Knud Schulz Aarhus September
2015
112

Corner stones of partnerships in
Dokk1
- Learning
- Stories
- Democracity
- Community space
- The Aarhus Cohorte
- Families and Children
(experience,play,learning)Knud Schulz Aarhus September
2015
113

Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services,
new developments, branding, focused
communication to usersKnud Schulz Aarhus September
2015
114

Users are taking the control
2015
115

Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand
2015
116

2015
117

Dokk1 public innovation space coll. from holland 28. sept. 2015

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