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Library Transformation:
Sketching the future library
transitioning to a space for
citizens and community
connections
Harvard University Library and
Graduate School of Design
March 2014 Knud Schulz

Knud Schulz March 2014

1
Knud Schulz
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•
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Manager of the Main Library in Aarhus
Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
Librarian and Master of Public Management
Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
Member of the client group Urban MediaSpace Aarhus
Global Innovation Model – Faster to Change.
Chicago/Aarhus/IDEO/Gates
ksc@aarhus.dk
www.slideshare.net
apx.300.000 sq.ft.
incl. 190.000 sq.ft.
library space

Knud Schulz March 2014

2
Denmark
population 5.5 mill.
5 regions
Aarhus Municipality
population 330.000 inh.

Knud Schulz
Citizens' and Library Services
Agenda
• The Change
• Danish strategy and
tendencies
– Model for the
knowledge society
– 4 rooms
– Model Programme
Public Libraries
– Model for Open
Libraries
– Citizens’ service
– Danish Digital Library

•
•
•
•
•
•
•
•
•
•

Dokk1
The Library as a place
Urban Media space
The Library as a space
Prototyping the future –
Transformation Lab
New library space – Dokk1
The Library as a relation
Innovation with the users –
co-creation
Partnership
Transformation Lab II

Knud Schulz March 2014

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The Change
Ivar Moltke, Create

From
information that can be found
anywhere

To
What can only be
experienced at the library

Space for media

Space as a media

On-line

On site

Information

Meaning

Facts

Credibility

Meeting information

Meeting people

Knowing

Experimenting

Visitors

Resource person

Neutrality

Sensing

Seriousness

Sense of humour

Arranged events

Knud Schulz March 2014

Things that happen

5
The Knowledge Society
• From
– libraries for books/medias
– industial society

• to
– libraries for man/human
– networked/knowledge society

Knud Schulz March 2014

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A Danish Report
2010
- A Danish Report
2010

• Danish Digital Library
• A new library model for
the knowledge society
• Partnerships

Knud Schulz March 2014

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The Public Library of the Knowledge Society
Reckognition/Experience

Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Empowerment

Knud Schulz March 2014

Involvement/Engagement

8
The Public Library of the Knowledge Society
Reckognition/Experience

Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Knud Schulz March 2014

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Inspiration space
• The space for meaningful experiences that is to say
experiences that move us
• The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
• This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
• The inspiration space should make the user want to move
beyond the usual choices and to come back.
• The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation
(cognition)/experience and innovation.
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Events
Appearance
Individual concentration Digital media

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Staging

Billedbøger
Picture book

Oplæsning
Iscenesættelse Bogklubber
Reading aloud Book clubs

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Music

Inspiration

Knud Schulz March 2014

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The Public Library of the Knowledge Society
Reckognition/Experience

Empowerment

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Knud Schulz March 2014

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Learning space
• Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information
and knowledge
• Learning is seen as a dialogue oriented process that is based
on the users’ own experiences and their wishes to define their
own learning needs
• Often takes place in informal settings which do not have
learning as the goal – learning happens through play, music and
many other activities
• Should meet the needs of especially young people for a more
experience oriented learning through the development of playful,
interactive and social learning methods.
• Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
• The learning space especially supports realisation
(cognition)/experience and empowerment.
Knud Schulz March 2014
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Undervisnin Kurse
Teaching
Courses
g
rInformal learning
Consultations Uformel læring
Konsulta

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Guidance Lektiecafé’e
Vejlednin Homework
cafe
One to one Training r
Access to knowledge

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The Public Library of the Knowledge Society

Empowermen

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Knud Schulz March 2014

Involvement/Engagement

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Meeting space

• An open, public space where citizens as a third space
between home and work can meet others who are both as
themselves and different from themselves
• Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge
you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and
café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in
chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and
engagement
Knud Schulz March 2014

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Diskussione Møder
Discussions Meetings
r
Lectures
ForedraBeing togetherDebatter
Samvær
Debates
g

Knud Schulz March 2014

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The Public Library of the Knowledge Society

Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Knud Schulz March 2014

Involvement/Engagement

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Performative space
• Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative
expressions through interactive games and writing-,
sound- and video-workshops
• The users can also get support in their creative
expressions through workshops with professional artists,
designers, multimedia developers etc.
• Can act as a platform for communication by publishing
and distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
• The performative space especially supports engagement
and innovation.
Knud Schulz March 2014

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Writing workshops Leg og læring
Skriveværksted Edutainment
er Experiment
Workshops

Knud Schulz March 2014

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Playing Leg Gaming
Spil
Makerspace
Gaming Game over

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Knud Schulz March 2014

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Open libraries
Users are allowed to:
• lock into the library
• check in and out media
• use internet, pc,
copy/print
• study
• read newspapers
• arrange study circles,
public meetings

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Users are taking the control

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Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community

Two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge

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Citizens’ service
• in more than 60 % of the municipalities
offer citizens service through libraries
– passport
– driving licence
– health securitycard

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Developing community centers
private, civic and public sector
LOCAL ARCHIVE

NATURE GUIDE

ARKIV
LEARNING CENTER

REFERENCE

ANALOGUE MEDIA

Archive

JOB CORNER

STUDY SUPPORT
FAMILIES

HOME-

READING
TRAINING

COMMUNITY

WORK

QUIET
AREA

CENTER

HELP
CAFÉ

ROOMS

Q AND A

HEALTH

SMS BUSINESS

COUNCELLING

SERVICE

MEETING

EXHIBITIONS

TODDLERS/CHILDREN

YOUTH

LEISURE INFO

SELF SERVICE

CONSUMER INFO
NEWS LOUNGE
Knud Schulz March 2014

LIBRARY SHOP
31
Adaptive and innovative supporting
spaces
• libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local
communities

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DANISH
DIGITAL
LIBRARY

Knud Schulz March 2014

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The Danish Digital Library
- a national cooperation based
on open source
• Infrastructure for digital objects
– Integration of services
– ERMS (Electronic Resource Management
System)
– CULR (Core User Library Registry)
– SAOU (Service for Authentication of Objects
and Users)
• Purchase of digital content
• Promotion of digital content
• CMS
Knud Schulz March 2014

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In addition shared Library
System
• 86 municipalities contributed to a shared
contract for a new library system based
Open Source (DK consists of 98 muni)
• The system use the infrastructure and
content in DDB
• Shared operations and development

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The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
Knud Schulz March 2014library brand
36
book as
Libraries and urban development
Model of the public library in urban
development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science

Knud Schulz March 2014

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New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for large city engagements

Knud Schulz March 2014

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Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city

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Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library

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Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and
innovative city (the
steam engine)
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Urban Mediaspace - Aarhus

Knud Schulz March 2014

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Project elements
– Urban Mediaspace
Mediaspace:
• Main Library and Citizens’ Services:
18.000 m2/190.000 ft2
• Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000
m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the
inner city against flood
Traffic regulation
App.: 390 mill US Dollars

Knud Schulz March 2014

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2015

2014

Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
Knud Schulz March 2014
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Co-advisers: Arkitekt Kristine Jensens Tegnestue
and Alectia A/S
Knud Schulz March 2014

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Knud Schulz March 2014

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Knud Schulz March 2014

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Libraries and urban development
Model of the public library in urban
development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science

Knud Schulz March 2014

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Knud Schulz March 2014

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Transformation Lab
• The entrance – the former place
for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work
fields of the library into the LAB
• Developing new support of the
users – depending on the room,
the media, the connectivity and
the competenciesKnud Schulz March 2014

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LiteratureLAB

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iFloor – interactivity between people

• Social interactivity in
the library space
• User to user to staff
• Interactivity depends on
the body
• communication through
– Mobile
– SMS
– PC

• Informal - Competition
• Funny

Knud Schulz March 2014

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NewsLAB

Knud Schulz March 2014

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Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication
Knud Schulz March 2014

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Knud Schulz March 2014

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Teknomorfose - ExhibitionLAB

Knud Schulz March 2014

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The Square

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Knud Schulz March 2014

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FictionLAB
NewsLAB

MusicLAB

ExhibitionLAB
DemocracyLAB
The Square

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The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively
Knud Schulz March 2014

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The Vision
• Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families
Knud Schulz March 2014

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Knud Schulz March 2014

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Libraries and urban development
Model of the public library in urban
development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science

Knud Schulz March 2014

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Facilitating relations

Knud Schulz March 2014

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Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense

Knud Schulz March 2014

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User driven
innovation

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Subject Browsing - Story Surfer

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Interaction at the Table

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Modern library practice and
strategies – means that roles
constantly change
Knud Schulz March 2014

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Innovation Strategy
•
•
•
•
•
•
•
•
•
•
•

Citizens are the focal point
Partnerships promote innovation
Transverse collaboration yields better results
Ideas must be tested
Replicate
Innovation is branding too
Idea development and innovation are creative
processes
Innovation requires prioritised resources
Innovation requires management focus and
commitment
Methodical innovation uses standards
Knud Schulz March 2014
Seven circles of innovation

71
Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries

Knud Schulz March 2014

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Global Innovation Model:
Faster to Change
Chicago/Aarhus/ IDEO
Knud Schulz March 2014

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Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!

Knud Schulz March 2014

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Knud Schulz March 2014

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The Aarhus illustration
Vision
Field Trip
Vision revisited
Workshop
Define the problem
Test first prototype
A new method…

We are on our way…

Knud Schulz March 2014

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Intelligent Libraries
How to work smart, efficient, and ad value to
products by creating improved logistics and
library services
On the project: Intelligent Material Management System
Information contact
Britta Bitsch, CEO Branch Libraries Aarhus Denmark
bbi@aarhus.dk
Introduction
• Intelligent Material Management System
(IMMS)
• Creating a platform for better library services
– Where are the books and other library materials?
– Where are they most needed? –in branch or
among branches
– Are there enough books or other library materials
on the shelves?
– Where can loans of materials and returned library
materials be handled most efficiently?
Knud Schulz March 2014

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Facts from current business
• 30 % of the staff in
Copenhagen is utilized with
logistics in regard to
material handling

• 25 % of all customer

why

inquiries at service desk are
subject to failure.
• An unresolved inquiry may
last up to 15 minutes

There’s room for
improvement!

• Up to 43 % materials are
not in its right places in the
library

Knud Schulz March 2014

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Learn from others!

Knud Schulz March 2014

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Collection management
THERE’S A HUGE
POTENTIAL IN
LEARNING FROM
OTHERS – AND
GAIN PROVED BY
COMMERCIAL
INDUSTRIES

• Libraries can save up
to 15-40 % by
improving their stock
management
operations like
storage, handling and
transportation.
• 25 % less stock

Knud Schulz March 2014

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The solution
• Detailed data collection of library operationsallowing historical analysis of trends
• Intelligent distribution of shared or floating
collections – medias are distributed to a
location/branch where there’s a demand
and/or space available!
• Central and locally managed data to make
informed decisions about collection
• Real time visibility to collection via smart
phone application- including on-line pick lists
on smart phone
• Introducing Media Hotels - local or remote
storage of overflow, slow moving or off season
materials
• Automatic refill from the Media Hotel when
shelves are low on medias
• Exact information on the current location of
Knud Schulz March 2014
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any book or other library materials
Benefits and added
values
• Intelligent distribution of collections to branches, based on volume,
copies, affiliation, etc.
• Share collections (entirely or partly) between branches as desired
• Exact degree of filling on shelves as desired
• Transparent overview of entire collections through all branches
• Exact position on each individual copy, including copy trace log
• Easy registration via RFID tags / Barcode (individual copies, shelves,
racks, stacks, cards, transporters, etc).
• Improved customer satisfaction
• Improved space utilization
• Reduced collection (less copies)
• No or less paper based Librarian processes (Mobile phone RFID) 83
Knud Schulz March 2014
Why
partnerships?
Lack of resources and competences in libraries

Knowledge, inspiration from others
Need of diversity, quality, research in service production
Communication and marketing
New ambassadors
Knud Schulz March 2014

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Examples
Strategic Partnerships

Mapping the
network
Partnership
clusters

Knud Schulz March 2014

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Knud Schulz March 2014

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Seven Core Values
•
•
•
•
•

The Citizen as Key Factor
Lifelong Learning and Unity
Diversity, co-operation and network
Culture and Experience
Bridging Citizen, Technology and
Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus
Knud Schulz March 2014

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Name competion = relations and
ownership
• Open internet process – propose a name
to the building
• result 1250 proposals
• 30 names in open voting
• 7 proposals ended up in the jury with
representives from the parties in the City
Council
Knud Schulz March 2014

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Knud Schulz March 2014

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A name with a lot of
co-creators

Knud Schulz March 2014

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Branding goal
• Project finish at least 90% of all
inhabitants knew about the project
• Autum 2013 – 75 % knew about the
project UMS/Dokk1

Knud Schulz March 2014

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Whats next?

Knud Schulz March 2014

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From Main Library to Dokk1
2012-2015
Interior design
and furniture

Serviceconcept
s ex. Families/
children

Competencies,
Work concept,
recruiting

Partnerships
and branding/
identity
Organizing

Logistic, security
and building
maintenance

Knud Schulz March 2014

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Transformation Lab II

Knud Schulz March 2014

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Stageing Dokk1 –
mental construction
• Create an illusion of the building under construction
• Walk in the 3D model
• Setting the stage for tests, user operated services,
innovations, new designs, incl. elements to be used in
the new building
• Involve the users in the work
• Prepare the citizens
• Prepare the staff
• Brand the new library
Knud Schulz March 2014

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Stageing Dokk1
Mayor + Alderman x 2

Knud Schulz March 2014

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Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand

Knud Schulz March 2014

98
Chicago 2014

Knud Schulz March 2014

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Transform the library or die

Thank you for listening

Knud Schulz March 2014

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Knud Schulz March 2014

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Harvard March 2014 transformation future library

  • 1. Library Transformation: Sketching the future library transitioning to a space for citizens and community connections Harvard University Library and Graduate School of Design March 2014 Knud Schulz Knud Schulz March 2014 1
  • 2. Knud Schulz • • • • • • • • Manager of the Main Library in Aarhus Daily work focus – transforming the Main Library to “Urban Mediaspace” – Dokk1 Librarian and Master of Public Management Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation Member of the client group Urban MediaSpace Aarhus Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates ksc@aarhus.dk www.slideshare.net apx.300.000 sq.ft. incl. 190.000 sq.ft. library space Knud Schulz March 2014 2
  • 3. Denmark population 5.5 mill. 5 regions Aarhus Municipality population 330.000 inh. Knud Schulz Citizens' and Library Services
  • 4. Agenda • The Change • Danish strategy and tendencies – Model for the knowledge society – 4 rooms – Model Programme Public Libraries – Model for Open Libraries – Citizens’ service – Danish Digital Library • • • • • • • • • • Dokk1 The Library as a place Urban Media space The Library as a space Prototyping the future – Transformation Lab New library space – Dokk1 The Library as a relation Innovation with the users – co-creation Partnership Transformation Lab II Knud Schulz March 2014 4
  • 5. The Change Ivar Moltke, Create From information that can be found anywhere To What can only be experienced at the library Space for media Space as a media On-line On site Information Meaning Facts Credibility Meeting information Meeting people Knowing Experimenting Visitors Resource person Neutrality Sensing Seriousness Sense of humour Arranged events Knud Schulz March 2014 Things that happen 5
  • 6. The Knowledge Society • From – libraries for books/medias – industial society • to – libraries for man/human – networked/knowledge society Knud Schulz March 2014 6
  • 7. A Danish Report 2010 - A Danish Report 2010 • Danish Digital Library • A new library model for the knowledge society • Partnerships Knud Schulz March 2014 7
  • 8. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Empowerment Knud Schulz March 2014 Involvement/Engagement 8
  • 9. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 9
  • 10. Inspiration space • The space for meaningful experiences that is to say experiences that move us • The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences. • This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres. • The inspiration space should make the user want to move beyond the usual choices and to come back. • The library space in itself may also be an experience and work as a stage for events and cultural arrangements. • The inspiration space especially supports realisation (cognition)/experience and innovation. Knud Schulz March 2014 10
  • 11. Events Appearance Individual concentration Digital media Knud Schulz March 2014 11
  • 14. The Public Library of the Knowledge Society Reckognition/Experience Empowerment D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 14
  • 15. Learning space • Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge • Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs • Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities • Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods. • Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas. • The learning space especially supports realisation (cognition)/experience and empowerment. Knud Schulz March 2014 15
  • 16. Undervisnin Kurse Teaching Courses g rInformal learning Consultations Uformel læring Konsulta Knud Schulz March 2014 16
  • 17. Guidance Lektiecafé’e Vejlednin Homework cafe One to one Training r Access to knowledge Knud Schulz March 2014 17
  • 18. The Public Library of the Knowledge Society Empowermen D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 Involvement/Engagement 18
  • 19. Meeting space • An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves • Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary • In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings • This can take place both live and on the Internet in chatgroups, blogs or other social media. • The meeting space especially supports empowerment and engagement Knud Schulz March 2014 19
  • 20. Diskussione Møder Discussions Meetings r Lectures ForedraBeing togetherDebatter Samvær Debates g Knud Schulz March 2014 20
  • 21. The Public Library of the Knowledge Society Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 Involvement/Engagement 21
  • 22. Performative space • Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture • Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops • The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc. • Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves. • The performative space especially supports engagement and innovation. Knud Schulz March 2014 22
  • 23. Writing workshops Leg og læring Skriveværksted Edutainment er Experiment Workshops Knud Schulz March 2014 23
  • 24. Playing Leg Gaming Spil Makerspace Gaming Game over Knud Schulz March 2014 24
  • 25. Knud Schulz March 2014 25
  • 26. Knud Schulz March 2014 26
  • 27. Open libraries Users are allowed to: • lock into the library • check in and out media • use internet, pc, copy/print • study • read newspapers • arrange study circles, public meetings Knud Schulz March 2014 27
  • 28. Users are taking the control Knud Schulz March 2014 28
  • 29. Integration of citizens’ service into libraries • a big chance to be an integrated part of the reinventing of society services • brings citizens in contact with the library • brings libraries in close contact with politicians and innovators in the community Two tasks • focus on speed in developing new digital services for public administration • a big learning and marketing challenge Knud Schulz March 2014 29
  • 30. Citizens’ service • in more than 60 % of the municipalities offer citizens service through libraries – passport – driving licence – health securitycard Knud Schulz March 2014 30
  • 31. Developing community centers private, civic and public sector LOCAL ARCHIVE NATURE GUIDE ARKIV LEARNING CENTER REFERENCE ANALOGUE MEDIA Archive JOB CORNER STUDY SUPPORT FAMILIES HOME- READING TRAINING COMMUNITY WORK QUIET AREA CENTER HELP CAFÉ ROOMS Q AND A HEALTH SMS BUSINESS COUNCELLING SERVICE MEETING EXHIBITIONS TODDLERS/CHILDREN YOUTH LEISURE INFO SELF SERVICE CONSUMER INFO NEWS LOUNGE Knud Schulz March 2014 LIBRARY SHOP 31
  • 32. Adaptive and innovative supporting spaces • libraries are changing from storing books to supporting citizens’ needs • innovation spaces for local communities Knud Schulz March 2014 32
  • 34. The Danish Digital Library - a national cooperation based on open source • Infrastructure for digital objects – Integration of services – ERMS (Electronic Resource Management System) – CULR (Core User Library Registry) – SAOU (Service for Authentication of Objects and Users) • Purchase of digital content • Promotion of digital content • CMS Knud Schulz March 2014 34
  • 35. In addition shared Library System • 86 municipalities contributed to a shared contract for a new library system based Open Source (DK consists of 98 muni) • The system use the infrastructure and content in DDB • Shared operations and development Knud Schulz March 2014 35
  • 36. The strategy for changing • The need for rethinking the library • The need for a fusion between physical – virtual • Develop partnerships • Focus on innovation • Get new skills into the library and promote learning in the organization • Force users to dismiss the Knud Schulz March 2014library brand 36 book as
  • 37. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz March 2014 37
  • 38. New Libraries • Libraries are signs or symbols on development and innovation in the society • Drivers in city development • Add new stories about the towns • Arguments for large city engagements Knud Schulz March 2014 38
  • 39. Oslo • Opera, new Munch museum and the Library creates a new waterfront and brings a new identity to the city Knud Schulz March 2014 39
  • 40. Helsinki • The traffic and cultural life in midtown are reborn by creating a new art museum, concert hall and the new library Knud Schulz March 2014 40
  • 41. Birmingham • The library is located on the main street where millions of people are passing every year • The library is a symbol of the new identity of an old industrial and innovative city (the steam engine) Knud Schulz March 2014 41
  • 42. Urban Mediaspace - Aarhus Knud Schulz March 2014 42
  • 43. Project elements – Urban Mediaspace Mediaspace: • Main Library and Citizens’ Services: 18.000 m2/190.000 ft2 • Partners and network: 10.000 m2 /100.000 ft2 Automatic parking space: 1000 cars Two new urban harbour squares: 94.000 m2 /1.120.000 ft2 Arrival centre for light rail Uncovering of the river and secure the inner city against flood Traffic regulation App.: 390 mill US Dollars Knud Schulz March 2014 43
  • 44. 2015 2014 Client: City of Aarhus Partner: Realdania, Realdania Byg Client Advisor: Rambøll DK Architects: schmidt hammer lassen architects Knud Schulz March 2014 44 Co-advisers: Arkitekt Kristine Jensens Tegnestue and Alectia A/S
  • 45. Knud Schulz March 2014 45
  • 46. Knud Schulz March 2014 46
  • 47. Knud Schulz March 2014 47
  • 48. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz March 2014 48
  • 49. Knud Schulz March 2014 49
  • 50. Transformation Lab • The entrance – the former place for controlling the users • 2-300 m2 • New projects every 5-6 month • Bringing the traditional work fields of the library into the LAB • Developing new support of the users – depending on the room, the media, the connectivity and the competenciesKnud Schulz March 2014 50
  • 52. iFloor – interactivity between people • Social interactivity in the library space • User to user to staff • Interactivity depends on the body • communication through – Mobile – SMS – PC • Informal - Competition • Funny Knud Schulz March 2014 52
  • 54. Robots • Eye catcher • Social interactivity • Communication inside and outside the library • Interactivity • Learning communication Knud Schulz March 2014 54
  • 55. Knud Schulz March 2014 55
  • 56. Teknomorfose - ExhibitionLAB Knud Schulz March 2014 56
  • 57. The Square Knud Schulz March 2014 57
  • 58. Knud Schulz March 2014 58
  • 60. The library as a space – in the future? • The building supports the needs of the users • The building interacts with the surroundings and environment • The building acts adaptively Knud Schulz March 2014 60
  • 61. The Vision • Space for co-operation • Place for dialogue, knowledge, ideas and inspiration • Open informal learning space • A unique place for children and families Knud Schulz March 2014 61
  • 62. Knud Schulz March 2014 62
  • 63. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz March 2014 63
  • 65. Userdriven process • From tradition to transcendence – the users deconstruct ”old knowledge” to create new sense Knud Schulz March 2014 65
  • 67. Subject Browsing - Story Surfer Knud Schulz March 2014 67
  • 68. Interaction at the Table Knud Schulz March 2014 68
  • 69. Modern library practice and strategies – means that roles constantly change
  • 70. Knud Schulz March 2014 70
  • 71. Innovation Strategy • • • • • • • • • • • Citizens are the focal point Partnerships promote innovation Transverse collaboration yields better results Ideas must be tested Replicate Innovation is branding too Idea development and innovation are creative processes Innovation requires prioritised resources Innovation requires management focus and commitment Methodical innovation uses standards Knud Schulz March 2014 Seven circles of innovation 71
  • 72. Global innovation model – faster to change • Partnership between – Global Libraries/Bill and Melinda Gates Foundation – Chicago Public Libraries – IDEO – Aarhus Public Libraries Knud Schulz March 2014 72
  • 73. Global Innovation Model: Faster to Change Chicago/Aarhus/ IDEO Knud Schulz March 2014 73
  • 74. Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact! Knud Schulz March 2014 74
  • 75. Knud Schulz March 2014 75
  • 76. The Aarhus illustration Vision Field Trip Vision revisited Workshop Define the problem Test first prototype A new method… We are on our way… Knud Schulz March 2014 76
  • 77. Intelligent Libraries How to work smart, efficient, and ad value to products by creating improved logistics and library services On the project: Intelligent Material Management System Information contact Britta Bitsch, CEO Branch Libraries Aarhus Denmark bbi@aarhus.dk
  • 78. Introduction • Intelligent Material Management System (IMMS) • Creating a platform for better library services – Where are the books and other library materials? – Where are they most needed? –in branch or among branches – Are there enough books or other library materials on the shelves? – Where can loans of materials and returned library materials be handled most efficiently? Knud Schulz March 2014 78
  • 79. Facts from current business • 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling • 25 % of all customer why inquiries at service desk are subject to failure. • An unresolved inquiry may last up to 15 minutes There’s room for improvement! • Up to 43 % materials are not in its right places in the library Knud Schulz March 2014 79
  • 80. Learn from others! Knud Schulz March 2014 80
  • 81. Collection management THERE’S A HUGE POTENTIAL IN LEARNING FROM OTHERS – AND GAIN PROVED BY COMMERCIAL INDUSTRIES • Libraries can save up to 15-40 % by improving their stock management operations like storage, handling and transportation. • 25 % less stock Knud Schulz March 2014 81
  • 82. The solution • Detailed data collection of library operationsallowing historical analysis of trends • Intelligent distribution of shared or floating collections – medias are distributed to a location/branch where there’s a demand and/or space available! • Central and locally managed data to make informed decisions about collection • Real time visibility to collection via smart phone application- including on-line pick lists on smart phone • Introducing Media Hotels - local or remote storage of overflow, slow moving or off season materials • Automatic refill from the Media Hotel when shelves are low on medias • Exact information on the current location of Knud Schulz March 2014 82 any book or other library materials
  • 83. Benefits and added values • Intelligent distribution of collections to branches, based on volume, copies, affiliation, etc. • Share collections (entirely or partly) between branches as desired • Exact degree of filling on shelves as desired • Transparent overview of entire collections through all branches • Exact position on each individual copy, including copy trace log • Easy registration via RFID tags / Barcode (individual copies, shelves, racks, stacks, cards, transporters, etc). • Improved customer satisfaction • Improved space utilization • Reduced collection (less copies) • No or less paper based Librarian processes (Mobile phone RFID) 83 Knud Schulz March 2014
  • 84. Why partnerships? Lack of resources and competences in libraries Knowledge, inspiration from others Need of diversity, quality, research in service production Communication and marketing New ambassadors Knud Schulz March 2014 84
  • 86. Knud Schulz March 2014 86
  • 87. Seven Core Values • • • • • The Citizen as Key Factor Lifelong Learning and Unity Diversity, co-operation and network Culture and Experience Bridging Citizen, Technology and Knowledge • Flexible and Professional Organisation • A Sustainable Icon for Aarhus Knud Schulz March 2014 87
  • 88. Name competion = relations and ownership • Open internet process – propose a name to the building • result 1250 proposals • 30 names in open voting • 7 proposals ended up in the jury with representives from the parties in the City Council Knud Schulz March 2014 88
  • 89. Knud Schulz March 2014 89
  • 90. A name with a lot of co-creators Knud Schulz March 2014 90
  • 91. Branding goal • Project finish at least 90% of all inhabitants knew about the project • Autum 2013 – 75 % knew about the project UMS/Dokk1 Knud Schulz March 2014 91
  • 92. Whats next? Knud Schulz March 2014 92
  • 93. From Main Library to Dokk1 2012-2015 Interior design and furniture Serviceconcept s ex. Families/ children Competencies, Work concept, recruiting Partnerships and branding/ identity Organizing Logistic, security and building maintenance Knud Schulz March 2014 93
  • 94. Transformation Lab II Knud Schulz March 2014 94
  • 95. Stageing Dokk1 – mental construction • Create an illusion of the building under construction • Walk in the 3D model • Setting the stage for tests, user operated services, innovations, new designs, incl. elements to be used in the new building • Involve the users in the work • Prepare the citizens • Prepare the staff • Brand the new library Knud Schulz March 2014 95
  • 96. Stageing Dokk1 Mayor + Alderman x 2 Knud Schulz March 2014 96
  • 97. Knud Schulz March 2014 97
  • 98. Summing up • Merge technology, space and competencies • Involve the users in the innovation • Make partnerships competencies and a broader ownership of the library • Tell new stories about the library brand Knud Schulz March 2014 98
  • 99. Chicago 2014 Knud Schulz March 2014 99
  • 100. Transform the library or die Thank you for listening Knud Schulz March 2014 100
  • 101. Knud Schulz March 2014 101