Daniel Naudé has over 20 years of experience in the fitness and cruise industries. He has held several managerial roles at Disney Cruise Lines, Cunard Cruise Lines, and other companies. His experience includes positions as an onboard sales manager, recreation coordinator, port adventures representative, fitness director, and massage therapist/assistant manager. He has a proven track record of exceeding performance metrics and providing exceptional customer service.

1. CURRICULUM VITAE
Daniel Michael Naudé
Email: r.pokker@gmail.com
PROFESSIONAL PROFILE
A motivational leader and sales professional with proven results, including exceptional partnering skills and a
passion for great client service.
EMPLOYMENT EXPERIENCE
DISNEY CRUISE LINES – DISNEY DREAM / DISNEY FANTASY
Onboard Sales Manager October 2012 – Present
Communicate with interested Guests via onboard interactions regarding future product availability, pricing, and other
services offered through Disney vacations
o Book/confirm/finalize reservations for onboard Guests who have a desire to explore a future Disney vacation
o Provide information (ship, itinerary, stateroom category, sail date availability, pricing, etc.) to Guests interested
in exploring a future cruise reservation (quote cards and placeholder bookings)
See that all data entry is accurate in company recording systems including Seaware, Fidelio and multiple Excel files to
minimize guest service recovery and availability issues after cruise has been confirmed
Regularly exceeding established performance metrics associated with the position
Ensuring appropriate stock of future cruise collateral and supplies; order when necessary
Maintain high level knowledge of multiple Walt Disney Parks & Resorts destinations, products and services (DCL, ABD,
WDW, DLR)
Recreation Coordinator - Port Adventures August 2012 – October 2012
Responsible for leading the shipboard Recreation team and its diverse shipboard offering to ensure a seamless and
memorable experience for guests. First point of contact to guarantee timely resolution of guest challenges related to
recreational deck operations, including the cruise industry’s first shipboard water coaster, the AquaDuck. Ensure timely
and effective communication of all safety and LOG functions. General administrative responsibilities include inventory
controls, ensuring all equipment is well maintained, and the training of all new Recreation Host/Hostess team members.
Port Adventures Representative October 2011 –August 2012
Responsible for assisting and guiding guests of all ages in identifying memorable experiences in the ship’s ports of call.
Excursions vary from general sight seeing to local wildlife experiences. Additional responsibilities include successful guest
service recovery while increasing sales/revenue and maintaining the operational and safety elements of recreational
offerings onboard the Disney Dream.
CUNARD CRUISE LINES – QUEEN VICTORIA ROYAL SPA
Massage Therapist/Assistant Manager December 2010– May 2011
Assisted in start up efforts with Steiner’s first five star spa facility with Cunard Cruise Line. Responsibilities include
providing full range of spa, salon, fitness service and products while providing guests recommendations for continued
results after returning home, coordinating reservations/check in process, and assuring win/win problem resolution.
Additional responsibilities include leading a team of 24 spa professionals in providing exceptional guest service while
meeting and exceeding sales goals Itineraries include the Baltic, Mediterranean, East/West Coast United States, East/West
Caribbean and Mexico. Clientele included European, British and American guests.
DISNEY CRUISE LINES – DISNEY WONDER VISTA SPA
Fitness Director December 2009 – July 2010
Lead Steiner fitness professional responsible for providing an outstanding guest experience to a client base of 1000+ that
was delivered at Disney service standards. Duties included personal fitness consulting & training, facilitating group fitness
sessions, conducting health/wellness seminars, formulating individualized, long term guest wellness programs inspiring
guests to invest in long term results, while maintaining the overall gym upkeep and maintenance. Additional
responsibilities include coordination of reservation/check in process and proactive problem solving while addressing guest
concerns.

2. FITNESS FIRST
Group Class Facilitator/Personal Trainer 2005 - 2009
Privately owned gym focused on client health and wellness. Provided clients with individualized training and dietary
programs, resulting in 85% of individuals meeting or exceeding their program goals. Duties included creating and
instructing a wide range of class formats designed to attract a variety of clientele, from athletes to stay at home parents.
Developed and implemented a group format training system catering the mature client (65+ years old) that resulted in
increased revenue of 25%. Specialized in pharmaceutical grade national/international health and fitness supplement
recommendations to maximize individual’s results. Additional responsibilities include facility maintenance,
opening/closing procedures, problem resolution and membership contract management.
VIRGIN ACTIVE
Fitness Professional 1994 - 2005
Large corporate South African fitness center franchise focused on providing quality fitness services. Specialized in group
format training classes as well as personalized one-on-one training.
GSM CONNECTIONS
Branch Manager 1998 - 2000
Privately owned mobile phone store in Cape Town, South Africa. Led a team of 6 individuals supporting the marketing
and sales efforts to establish GSM Connections as the mobile phone store of choice. Promotional events include special
printed material distribution, in-store promotions and customer loyalty programs. Responsibilities included budget
management, sales forecasting, inventory control and financial system upkeep.
Sales Consultant 1998
Managed phone inquiries and sales coordination for new and existing customers. Responsibilities included new contract
sales and contract renewals while meeting and exceeding mobile phone and accessory sales goals.
REEBOK INSTRUCTORS ALLIANCE
Master Trainer 1994 - 2002
Responsible for providing new and continuous educational offerings, directly impacting over 85% of all registered fitness
professionals in the Cape Town region. Course offerings included full diploma courses, topic specific seminars and
industry related workshops at the regional, national and international level. Special accreditations include appointed guest
lecturer and instructor at the Human Movement Sciences Department at the University of Stellenbosch. Additionally, was
appointed as the main presenter at the 2000 East-Asia International Fitness Convention in Mumbai, India for 1000+
attendees during Reebok’s Indian national tour of six cities.
Fitness Area Manager 1995 - 1997
Managed the strategic growth development and tactic implementation to establish Reebok as leader in the fitness industry.
Additional responsibilities included the coordination of event lecturers and Master Trainers, Demonstration Team event
bookings and management, customer relations, financial planning and stock control.
Demonstration Team Leader 1994 - 2000
Assisted in establishing Reebok brand visibility and awareness in South Africa through media and promotional events,
including fitness apparel shows. Led fitness dance and athletic routines, coordinated team involvement and apparel
consistency at promotional events and local training facilities on a weekly basis.
Administration Clerk 1994 - 1995
Provided customer relations assistance for Reebok fitness clients. Administrative duties included the coordination of
marketing mailings, providing manager support and assisting with the Demonstration Team.
ABSA
Client Consultant 1997 - 1998
A large corporate and commercial bank servicing South Africa. Responsibilities included providing recommendations for
personal short term loans and new account offerings. Assisted in the promotions and marketing of branch offerings for
individual client needs.

3. RCI
Telemarketer 1996
Vacation accommodation points based marketing and management company. Assisted clients in identifying the best
holiday offerings to meet their vacation needs, including reservation and account management. Directly contacted
timeshare owners to encourage conversion to vacation points management system.
ADDITIONAL EMPLOYMENT EXPERIENCE
Waiter -Family restaurant
-High end fashion restaurant
Barman -Nightclub
-Special events
AWARDS/ACHIEVEMENTS
1992 National South African Fitness Convention – Appointed youngest male presenter
1994 FISAA Gold Medal Winner – World Championships
1996 Amateur Aerobic Sport – World Champion Recipient