1. …Continued…
DONNA J. NORRIS
4127 Yellow Cedar Cove Lakeland, TN 38002
901-590-5708 @gmail.com
MANAGEMENT PROFESSIONAL WITH A PASSION FOR LEADERSHIP
Top-notch management professional with a solid background in customer service, purchasing, equipment service, and
product support functions.
AREAS OF EXPERTISE
Skilled in talent management and team supervision, delivering high-level service and support in dynamic sales
environments.
Successful in developing and executing new marketing initiatives, from product knowledge to content development and
tradeshow management.
Known for developing high performing sales and service teams, with strong training expertise and a clear communication
style to support staff learning needs.
PROFESSIONAL EXPERIENCE
IDEAL CHEMICAL AND SUPPLY COMPANY, MEMPHIS, TN (1997—PRESENT)
MARKET MANAGER / (2004 – PRESENT)
Key member of company’s Management Team responsible for all purchasing for Textile Division, the management of two
buyers, as well as leadership and oversight of all sales support functions. Manage sourcing, costing, and purchasing from
over 40 vendors, both domestic and overseas. In charge of product movement and turns, product promotion, pricing, and
gross margins. Oversee repairs management, managing obsolete parts and communicating with OEM and third party
repair vendors.
Key Achievements:
Conduct process improvement auditing, preparing and revising standard operating procedures to ensure efficient
operations.
As a contributing member of the team responsible for the company’s software change, supported the IT functions
and reporting for Sales and Purchasing Divisions.
Responsible for company’s new EverClean Laundry Chemical Division and the EverClean Chemical parts inventory
and sourcing.
Created and implemented marketing initiatives including the development of product brochures, and setting up and
staffing Trade Show booths.
Established procedures for purchasing and maintaining inventory of parts to be used for technical repairs to
equipment across the region; Developed procedures for costing and billing these parts, repair and replacement,
and tracking equipment cost by customer.
Sales Coordinator & Administrative Assistant (1997—2004)
Key liaison between Sales department and the Credit, Customer Service, and Operations departments. Provided field
salesforce support for Textile Division by delivering product pricing and customer assistance to ensure seamless sales
operations.
Key Achievements:
Developed and managed new marketing processes including establishing a company newsletter, creating product
flyers and catalogues, and overseeing marketing efforts.
Maintained extensive knowledge of product functions, pricing and gross margins in order to support all aspects of
sales including customer support and quality assurance measures.
Performed ancillary duties as Administrative Assistant to Company President coordinating scheduling, business
planning, executive meetings, and other executive functions.
WIMBLETON SPORTSPLEX, Memphis, TN
Night Relief Manager – Part-Time (1993 – 2004)
Provided leadership oversight for all evening operations of Sports Complex. Managed membership sales, customer service,
front desk training and supervision, maintenance, and customer complaints. Responsible for closing procedures including
security, cash handling and reporting. Known for effective leadership and problem-solving skills.

2. DONNA NORRIS
PAGE TWO
SHERWIN WILLIAMS CONSUMER BRANDS DIVISION, Memphis, TN
Regional Service Coordinator (1993 – 1997)
Excelled with the company through two acquisitions providing exemplary service at all levels of responsibility. Served as
Office Manager for United Paint – Bartlett Sales Office, and managed the hiring and staffing of sales department personnel.
Also provided Payroll, Accounts Payable, Accounts Receivable, and daily office management support functions. Oversaw
Service Department when company was purchased by Pratt & Lambert and helped create a seamless merger transition.
Received a promotion when company was purchased by Sherwin Williams Consumer Brands Division.
Key Achievements:
Responsible for more than 80 Service Representatives calling on Lowes, Wal-Mart, K-Mart and Home Depot;
Provided leadership for Service Department staff of more than 30 field service representatives calling on major
retailers.
Planned and executed new store paint department set-ups and promotional activities, including scheduling
temporary staff for each set-up, insuring all equipment and products were in place, and completing displays for
un-staffed territories.
Self-trained on a CAD program and supplied CAD drawn retail paint department planograms to all sales managers
throughout the company from Memphis office.
Helped merge United and P&L Service representatives into one cohesive unit by integrating territories and
overseeing management functions.
Assisted in setting up and staffing for tradeshow booth at the National Hardware Show each year.
AIR COMPONENTS, INC., Memphis, TN
Administrative Assistant & Accounting Coordinator (1982 – 1993)
Provided administrative and accounting support for a small family business. Managed accounting functions including
Accounts Payable, Accounts Receivable, and Payroll. Maintained accurate bookkeeping and assisted with end-of-year
reporting and auditing.
Key Achievements:
Maintained current on financial policies, company financial trajectory, and local and federal codes in order to
provide quality accounting support.
TWIGS OF LE BONHEUR, Memphis, TN
Board President / Charity Event Management (1982 – 1993)
TWIGS (Together We Initiate Growth and Sharing) was a fundraising organization for Le Bonheur Children’s Medical
Center, which raised over 5.5 million dollars for the hospital since its inception.
Served in a progressive capacity from Steering Committee Member, to Event Chairperson, to Board President, providing
support and leadership in all aspects of a major annual fundraiser.
Key Achievements:
Managed a 20-person Steering Committee and more than 300 volunteers, overseeing all aspects of annual event
from organizing and planning, venue coordination, direct appeals, and event execution.
Successfully negotiated the event’s relocation from the Agricenter to the Pink Palace Museum.