Downloaded 25 times
Uploaded byCarol Smith
DIY Usability Testing for Business Analysts (BA)
The document presents a comprehensive guide on usability testing, referencing various authoritative sources, including Steve Krug’s work. It outlines key components observers should focus on, such as participant demographics and interactions with objects, along with the contextual environment during testing. Additionally, it emphasizes the importance of capturing insights from the participants' experiences to improve usability.
More Related Content
Similar to DIY Usability Testing for Business Analysts (BA)
More from Carol Smith
DIY Usability Testing for Business Analysts (BA)
- 2.
- 3. Image from SteveKrug’s “Rocket Surgery Made Easy“
- 6.
- 11. *See guidance forObservers in Resources section
- 16. Rubin, Jeffrey. Handbookof Usability Testing. John Wiley & Sons, Inc.; 1994. Computer / Concept Facilitator Participant Observer Timer Logger
- 17. Photo by Roebotat http://www.flickr.com/photos/roebot/2964156413/ http://www.flickr.com/photos/nzdave/491411546/sizes/o/in/photostream/ http://www.flickr.com/photos/nzdave/ Participant observed through 2 way mirror and on screens
- 18. Photo by Roebotat http://www.flickr.com/photos/roebot/2964156413/
- 33.
- 34.
- 35.
- 38. Rocket Surgery MadeEasy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. By Steve Krug
- 39. Adapted from: RocketSurgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. By Steve Krug
- 40. Adapted from: RocketSurgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. By Steve Krug
- 42. Photo by Roebotat http://www.flickr.com/photos/roebot/2964156413/
- 44.
- 48. http://www.useit.com/alertbox/20000319.html Jakob Nielsen’s Alertbox.WhyYouOnly Need toTest with 5 Users. March 19, 2000. Number ofTest Participants
- 50. Quote by @mollydotcomat #stirtrek 2011 via @carologic
- 53.
- 54. Activity ______________________________________ Who areyou observing? (e.g. SME in soft-goods manufacturing, application admin) What is the situation? ___________________________ (e.g. phone interview, their work at their desk in person, remote usability study, etc.) Date: __________________ Time: __________________ Location: ________________ Note-Taker: ______________ People (P) Who are you observing? Who else is involved in the experience? Objects (O) What objects do they interact with? What apps? Phone, etc.? Environment (E) Characteristics of the setting, number/types of interruptions Messages (M) What is communicated? How is it transmitted? Services (S) What services are available to them? Watch for these types of observations and put additional Questions/Ideas on the back. Content in this document described by Vijay Kumar in his book: 101 Design Methods Physical What do they interact with? Cognitive How associate meanings? How learn? Social Interactions, decision making, scheduling, work? Cultural What are shared norms, habits, values? Emotional What emotions are expressed and how? What are your biggest takeaways? What did you learn? What surprised you? What is the participants need? Interview & Observation Notetaking Form
- 55. Adapted from thebook Paper Prototyping by Carolyn Snyder, published by Morgan Kaufmann Publishers. Copyright (c) 2003 Elsevier. All rights reserved.
- 56. Adapted from thebook Paper Prototyping by Carolyn Snyder, published by Morgan Kaufmann Publishers. Copyright (c) 2003 Elsevier. All rights reserved.