IT Asset Management by Miradore

2
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why Miradore?
1. What is IT Asset
Management

3
What is IT asset management?
It is about managing
physical, financial,
and contractual
attributes of…

4
and contractual
attributes of…
…IT hardware
and software...
Software
Hardware

5
and contractual
attributes of…
…IT hardware
and software...
Software
Hardware
…throughout their
lifecycle.

6
Examples of involved tasks
Physical
• Inventory management
• Electronic deployment
• Version tracking
• License tracking
• Usage monitoring
• Refresh/Retirement
• Provisioning
Financial
• Procurement
• Budget
• Cost control
• Cost allocation
• Operational efficiencies
Contractual
• License compliance
• Request for proposal
preparation and review
• Negotiations
• Contract maintenance
• Supplier management
• Service level management
Source: Gartner

7
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why Miradore?
1. What is IT Asset
Management

8
IT asset management lays the foundations
for many facets of IT service management. If
the foundations are not in shape, it is difficult
to build successfully on them.
Sure, building on poor foundations can in
optimal circumstances produce a world-
famous tourist attraction, but the chances are
not really with you...
Why should you care about IT asset
management?

9
management?
IT
Executive
concerns
Do you have accurate and up-to-date asset data
for enabling efficient support processes?
Are you able to utilise your IT assets efficiently?
Ensuring
efficiency
Can you be certain that you are compliant
with agreements?
Are your IT assets properly secured in
case of a loss or theft?
Managing
risk
Do you know if your total costs of ownership
(TCO) for IT assets are in-line with industry
standards?
Are you able to eliminate unnecessary
software license and maintenance expenses?
Reducing
cost
Are you able to precisely allocate IT
asset costs within your organisation?
Are you capable of managing IT assets that are
missing, misplaced, moved, undiscovered, or
otherwise unquantifiable?
Gaining
control
Do you know whether your IT asset
expenditures are business justified?
Do you know whether you are making
decisions about IT assets that support the
greater business strategy?
Increasing
accounta-
bility
Sources: Miradore, IAITAM

10
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
management?
Have you managed to ensure…
– you are able to utilise IT assets
efficiently throughout their lifecycle?
– your processes to manage IT assets
are effective?
– these processes are managed
effectively?
– they are integrated effectively?
– you have accurate and up-to-date
asset data for enabling efficient
support processes?
If you have,
– you don’t have to pay for assets that are
not in productive use.
– you don’t have to assign an excessive
amount of resources for managing IT
assets.
– you don’t have to repeatedly do manual
data transfers between different systems.
– your support people don’t have to spend
time unnecessarily on finding information
that could be readily available.
– your service managers can use their time
on more value adding tasks than creating
manual reports and invoices
(materialized case of decrease from 4
days/month to 1 day/month)

11
management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Can you be certain…
– you are compliant with all software
license agreements?
– you are prepared to respond
successfully in the event of a
software compliance audit?
– your IT assets are properly secured
in case of a loss or theft?
If you can,
– you don’t have to pay unexpected license
fees and possible sanctions for illegal use
of software.
– you don’t have to invest an excessive
amount of work on software compliance
audits.
– lead times for software compliance audits
will be considerably shorter.
– you don’t need to worry about company
sensitive data being exposed to
unauthorized parties from stolen or lost IT
devices.

12
management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Can you know…
– what is your established baseline
spending for each asset category?
– are these baselines cost-competitive?
– if you are able to eliminate
unnecessary software license and
maintenance expenses?
– if you are overspending in an attempt
to be compliant?
– if your total costs of ownership (TCO)
for IT assets are in-line with industry
standards?
– if your maintenance contracts are in-
line with your organisation’s true
requirements?
If you can,
– you are able to base your cost-
competetiveness evaluations on facts.
– you don’t have to pay for something you
don’t need.
– you don’t have to pay extra just to be on
the safe side.
– you are able to compare your true IT
asset costs to your peers’ costs.
– you are able to reach significant cost
savings within your customer base
(materialized case of 600 k€ yearly
savings within one country for a managed
service provider with about 50
customers)

13
management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Are you confident…
– you can quantify your IT assets so
well that you are able to properly
manage them?
– you are capable of managing IT
assets that are missing,
misplaced, moved, undiscovered,
or otherwise unquantifiable?
– your IT asset management
policies enable security and
theft/loss prevention?
– you are able to precisely allocate
IT asset costs within your
organisation?
If you are,
– you can set your focus on proactive
development rather than having to be
drawn into reactive fire fighting.
– you are able to demonstrate plausibly
that you have managed to significantly
reduce the security risk involved with IT
assets.
– your IT cost allocation reasoning and
rules are much less prone for
controversy.

14
management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Do you know…
– your organisation’s current state
with respect to IT asset
management?
– whether your IT asset
expenditures are business
justified?
– whether you are making decisions
about IT assets that support the
greater business strategy?
If you do,
– you can open your list of ”things to be
worried about”, find IT asset
management from there, and cross it out.
– you must have great confidence talking to
business about IT assets and
expenditure, since you know you got it
covered!

15
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why Miradore?
1. What is IT Asset
Management

16
What is Miradore?
Features
Hardware Asset Management
Keep track of all IT and mobile devices and their hardware
configurations across all major device platforms.
Software Asset Management
Ensure software license compliancy and minimize license
costs with accurate software inventory and usage information.
Power management
Monitor devices’ power consumption and achieve sustainable cost
savings with nightly shutdown automation.
Event Monitoring
Get notifications or plan automated actions for the events of your
choice like disk space low, SIM card changed, or warranty
expiring etc.
Endpoint Backup
Implement automated backup configurations for company
devices, and let end-users create customized backup settings.
Self Service Portal
Let users view asset information and backup status, install
approved software packages, and report incidents.
MSP Console
IT Service Providers gets a summary of all instances from a
single console.
Web Service and Connectors
An integrated toolset coming with ready-made connectors to
many third party systems like security software.
Remote Control
Troubleshoot end-user problems and administer computers
remotely as you were sitting next to the end-user.
Configuration Management
Deploy operating systems and drivers remotely for computers
and distribute software and applications to all devices.
Additional features

17
Managed Platforms
Managed Devices and Endpoints (Network connected)
What is Miradore?
Supported platforms

18
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why Miradore?
1. What is IT Asset
Management

19
Why Miradore?
Bridging the gap between the ITSM solution and operational point solutions
Plan Procure Deploy Maintain Retire
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Solution X Solution Y Solution Z
Point solutions for
different phases of
lifecycle
Point solutions for
different phases of
lifecycle

20
Why Miradore?
Service
orchestration
layer
Operational /
platform layer
Reporting from
services / processes
point-of-view
Service data
and
automation
layer
IT Service Management Solution
Point solutions for
different phases of
lifecycle
Point solutions for
different phases of
lifecycle

21
Why Miradore?
Service
orchestration
layer
Operational /
platform layer
Reporting from
point-of-view
Reporting on
real-time asset
status
Normalizing
data, ensuring
data quality
Managing in-
scope assetsService data
and
automation
layer
Point solutions for
different phases of
lifecycle
Point solutions for
different phases of
lifecycle

22
Why Miradore?
Service
orchestration
layer
Operational /
platform layer
Reporting from
point-of-view
Reporting on
real-time asset
status
Normalizing
data, ensuring
data quality
Managing in-
scope assetsService data
and
automation
layer
Adaptability to overall
toolset via integrations
Adapting to overall
toolset via versatile
integrations
Point solutions for
different phases of
lifecycle
Point solutions for
different phases of
lifecycle

23
Why Miradore?
Miradore helps responding to common enterprise and MSP challenges
Response 1:
Timely, efficient actions
based on real-time data.
Preventive maintenance via
versatile monitoring.
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Challenge 1:
Responding to customer
needs of sourcing
management and proactivity.

24
Why Miradore?
Response 1:
Response 2:
Managing diverse device
base via one single
management tool and
interface.
Response 2:
base via one single
management tool and
interface.
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Challenge 1:
needs of sourcing
Challenge 2:
Responding to changing
technology trends.

25
Why Miradore?
Response 1:
Response 2:
base via one single
management tool and
interface.
Response 2:
base via one single
management tool and
interface.
Response 3:
Automation via extensive
lifecycle coverage and
integrations.
Response 3:
Increased automation of
reporting and invoicing via
extensive lifecycle coverage
and integrations.
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Challenge 1:
needs of sourcing
Challenge 2:
technology trends.
Challenge 3:
Reducing manual work.

26
Why Miradore?
Response 1:
Response 2:
base via one single
management tool and
interface.
Response 2:
base via one single
management tool and
interface.
Response 3:
integrations.
Response 3:
and integrations.
Response 4:
Extensive lifecycle and
platform coverage via one
management tool.
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Challenge 1:
needs of sourcing
Challenge 2:
technology trends.
Challenge 3:
Challenge 4:
Coverage of the whole
lifecycle and all platforms.

27
Why Miradore?
Response 1:
Response 2:
base via one single
management tool and
interface.
Response 2:
base via one single
management tool and
interface.
Response 3:
integrations.
Response 3:
and integrations.
Response 4:
Extensive lifecycle and
platform coverage via one
management tool.
Response 5:
Usage based pricing model,
fast implementation, and
light infrastructure allow
easy scalability.
Service
orchestration
layer
Operational /
platform layer
Service data
and
automation
layer
Challenge 1:
needs of sourcing
Challenge 2:
technology trends.
Challenge 3:
Challenge 4:
Coverage of the whole
lifecycle and all platforms.
Challenge 5:
Low-end coverage in service
portfolio.

28
Why Miradore?
Fast duplication to multiple customers
I
Set up service
capability and
first Miradore
instance
1
Add new Miradore instances to the same service platform2
Use Miradore MSP console to have one
view on all customer environments
4 3
Discover and
manage
devices

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