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www.miradore.com
IT Asset Management
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why should you
choose Miradore?
1. What is IT Asset
Management?
What is IT Asset Management?
…IT hardware and software...
Hardware
Software
It is about managing physical,
financial, and contractual attributes
of…
…throughout their life
cycle.
The full ITAM life cycle is managed with…
What is IT asset management?
Physical
• Inventory management
• Electronic deployment
• Version tracking
• License tracking
• Usage monitoring
• Refresh/Retirement
• Provisioning
Financial
• Procurement
• Budget
• Cost control
• Cost allocation
• Operational efficiencies
Contractual
• License compliance
• Request for proposal
preparation and review
• Negotiations
• Contract maintenance
• Supplier management
• Service level management
Examples of involved tasks:
What is IT asset management?
• IT asset management is a discipline that requires
• policies,
• organisation,
• processes, and
• systems
• Of these, technology constitutes 20%, and the remaining 80% is made of
the structures around it. Technology by itself will not solve the problem.
It is not only about technology
What is IT asset management?
It is involved in everything we do in IT
“Everything you do in IT has an impact on assets and their lifecycles,
from planning through to vendor management,
so we are all members of the IT Asset Management team.”
Gartner Research
ITAM operations covered by MiradorePhysical
Financial&
Contractual
HW & SW inventory
OS & SW
deployment
Provisioning Asset management
Asset relations,
asset groups
SW usage metering
SW patch
management
Asset data
confirmation
Asset usage & user
registry
Loss prevention
(backup)
Performance
metering
SW license tracking
Warranty/ lease
expiration
management
Quality indexes
Contract
management
Preventive
maintenance
Event monitoring
Monitoring & alerts
w/ automatic actions
Power usage
monitoring
Custom monitoring
Event logging &
audit trail
Change logging
Error logging
Financial
transactions
Purchase planning
Integrations to
AV/security solutions
Integrations to
finance / billing
systems
SW package
management
Remote controlConsolidated view
Management & Automation Monitoring & Logging Integration
Integrations to ITSM
solutions
Cost allocation
License compliance
monitoring
Core operations
Core operations
Contents
2. Why should you
care about IT
Asset
Management?
3. What is
Miradore?
4. Why should you
choose Miradore?
1. What is IT Asset
Management?
Why should you care about IT asset management?
IT asset management lays the foundations for
many facets of IT service management. If the
foundations are not in shape, it is difficult to
build successfully on them.
Sure, building on poor foundations can in
optimal circumstances produce a world-
famous tourist attraction, but the chances are
not really with you...
Why should you care about IT asset management?
IT
Executive
concerns
Do you have accurate and up-to-date asset data
for enabling efficient support processes?
Are you able to utilise your IT assets efficiently?
Ensuring
efficiency
Can you be certain that you are compliant
with agreements?
Are your IT assets properly secured in
case of a loss or theft?
Managing
risk
Do you know if your total costs of ownership
(TCO) for IT assets are in-line with industry
standards?
Are you able to eliminate unnecessary
software license and maintenance expenses?
Reducing
cost
Are you able to precisely allocate IT
asset costs within your organisation?
Are you capable of managing IT assets that are
missing, misplaced, moved, undiscovered, or
otherwise unquantifiable?
Gaining
control
Do you know whether your IT asset
expenditures are business justified?
Do you know whether you are making
decisions about IT assets that support the
greater business strategy?
Increasing
accounta-
bility
Why should you care about IT asset management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Have you managed to ensure…
• you are able to utilise IT assets
efficiently throughout their lifecycle?
• your processes to manage IT assets
are effective?
• these processes are managed
effectively?
• they are integrated effectively?
• you have accurate and up-to-date
asset data for enabling efficient
support processes?
If you have,
– you don’t have to pay for assets that are
not in productive use.
– you don’t have to assign an excessive
amount of resources for managing IT
assets.
– you don’t have to repeatedly do manual
data transfers between different systems.
– your support people don’t have to spend
time unnecessarily on finding information
that could be readily available.
– your service managers can use their time
on more value adding tasks than creating
manual reports and invoices
(materialized case of decrease from 4
days/month to 1 day/month)
Why should you care about IT asset management?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
Gaining
control
Increasing
accoun-
tability
Can you be certain…
• you are compliant with all software
license agreements?
• you are prepared to respond
successfully in the event of a software
compliance audit?
• your IT assets are properly secured in
case of a loss or theft?
If you can,
– you don’t have to pay unexpected license
fees and possible sanctions for illegal use
of software.
– you don’t have to invest an excessive
amount of work on software compliance
audits.
– lead times for software compliance audits
will be considerably shorter.
– you don’t need to worry about company
sensitive data being exposed to
unauthorized parties from stolen or lost IT
devices.
Why should you care about IT asset management?
Can you know…
• what is your established baseline
spending for each asset category?
• are these baselines cost-competitive?
• if you are able to eliminate
unnecessary software license and
maintenance expenses?
• if you are overspending in an attempt
to be compliant?
• if your total costs of ownership (TCO)
for IT assets are in-line with industry
standards?
• if your maintenance contracts are in-
line with your organization’s true
requirements?
IT
Executive
concerns
Ensuring
efficiency
Gaining
control
Increasing
accoun-
tability
If you can,
– you are able to base your cost-
competetiveness evaluations on facts.
– you don’t have to pay for something you
don’t need.
– you don’t have to pay extra just to be on
the safe side.
– you are able to compare your true IT asset
costs to your peers’ costs.
– you are able to reach significant cost
savings within your customer base
(materialized case of 600 k€ yearly savings
within one country for a managed service
provider with about 50 customers)
Managing
risk
Reducing
cost
Why should you care about IT asset management?
Are you confident…
• you can quantify your IT assets so
well that you are able to properly
manage them?
• you are capable of managing IT
assets that are missing, misplaced,
moved, undiscovered, or otherwise
unquantifiable?
• your IT asset management policies
enable security and theft/loss
prevention?
• you are able to precisely allocate
IT asset costs within your
organisation?
If you are,
– you can set your focus on proactive
development rather than having to be
drawn into reactive fire fighting.
– you are able to demonstrate plausibly
that you have managed to significantly
reduce the security risk involved with IT
assets.
– your IT cost allocation reasoning and
rules are much less prone for
controversy.
IT
Executive
concerns
Ensuring
efficiency
Increasing
accoun-
tability
Managing
risk
Reducing
cost
Gaining
control
Why should you care about IT asset management?
Do you know…
• your organization’s current state
with respect to IT asset
management?
• whether your IT asset expenditures
are business justified?
• whether you are making decisions
about IT assets that support the
greater business strategy?
IT
Executive
concerns
Ensuring
efficiency
Managing
risk
Reducing
cost
If you do,
– you can open your list of ”things to be
worried about”, find IT asset
management from there, and cross it out.
– you must have great confidence talking to
business about IT assets and
expenditure, since you know you got it
covered!
Gaining
control
Increasing
accoun-
tability
Contents
2. Why should you
care about IT Asset
Management?
3. What is
Miradore?
4. Why should you
choose Miradore?
1. What is IT Asset
Management?
What is Miradore?
Miradore Ltd
• Established in 2006, spin-off from UPM
• The story started from a burning need at the IT department at UPM
• HQ in Finland
• Customers in 140+ countries
• 500 000+ devices managed with Miradore
MISSION:
To enable our partners to deliver the highest quality of service in the most efficient way
Trusted By
Contents
2. Why should you
care about IT Asset
Management?
3. What is
Miradore?
4. Why should you
choose Miradore?
1. What is IT Asset
Management?
Why you should choose Miradore?

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IT Asset Management by Miradore

  • 2. Contents 2. Why should you care about IT Asset Management? 3. What is Miradore? 4. Why should you choose Miradore? 1. What is IT Asset Management?
  • 3. What is IT Asset Management? …IT hardware and software... Hardware Software It is about managing physical, financial, and contractual attributes of… …throughout their life cycle. The full ITAM life cycle is managed with…
  • 4. What is IT asset management? Physical • Inventory management • Electronic deployment • Version tracking • License tracking • Usage monitoring • Refresh/Retirement • Provisioning Financial • Procurement • Budget • Cost control • Cost allocation • Operational efficiencies Contractual • License compliance • Request for proposal preparation and review • Negotiations • Contract maintenance • Supplier management • Service level management Examples of involved tasks:
  • 5. What is IT asset management? • IT asset management is a discipline that requires • policies, • organisation, • processes, and • systems • Of these, technology constitutes 20%, and the remaining 80% is made of the structures around it. Technology by itself will not solve the problem. It is not only about technology
  • 6. What is IT asset management? It is involved in everything we do in IT “Everything you do in IT has an impact on assets and their lifecycles, from planning through to vendor management, so we are all members of the IT Asset Management team.” Gartner Research
  • 7. ITAM operations covered by MiradorePhysical Financial& Contractual HW & SW inventory OS & SW deployment Provisioning Asset management Asset relations, asset groups SW usage metering SW patch management Asset data confirmation Asset usage & user registry Loss prevention (backup) Performance metering SW license tracking Warranty/ lease expiration management Quality indexes Contract management Preventive maintenance Event monitoring Monitoring & alerts w/ automatic actions Power usage monitoring Custom monitoring Event logging & audit trail Change logging Error logging Financial transactions Purchase planning Integrations to AV/security solutions Integrations to finance / billing systems SW package management Remote controlConsolidated view Management & Automation Monitoring & Logging Integration Integrations to ITSM solutions Cost allocation License compliance monitoring Core operations Core operations
  • 8. Contents 2. Why should you care about IT Asset Management? 3. What is Miradore? 4. Why should you choose Miradore? 1. What is IT Asset Management?
  • 9. Why should you care about IT asset management? IT asset management lays the foundations for many facets of IT service management. If the foundations are not in shape, it is difficult to build successfully on them. Sure, building on poor foundations can in optimal circumstances produce a world- famous tourist attraction, but the chances are not really with you...
  • 10. Why should you care about IT asset management? IT Executive concerns Do you have accurate and up-to-date asset data for enabling efficient support processes? Are you able to utilise your IT assets efficiently? Ensuring efficiency Can you be certain that you are compliant with agreements? Are your IT assets properly secured in case of a loss or theft? Managing risk Do you know if your total costs of ownership (TCO) for IT assets are in-line with industry standards? Are you able to eliminate unnecessary software license and maintenance expenses? Reducing cost Are you able to precisely allocate IT asset costs within your organisation? Are you capable of managing IT assets that are missing, misplaced, moved, undiscovered, or otherwise unquantifiable? Gaining control Do you know whether your IT asset expenditures are business justified? Do you know whether you are making decisions about IT assets that support the greater business strategy? Increasing accounta- bility
  • 11. Why should you care about IT asset management? IT Executive concerns Ensuring efficiency Managing risk Reducing cost Gaining control Increasing accoun- tability Have you managed to ensure… • you are able to utilise IT assets efficiently throughout their lifecycle? • your processes to manage IT assets are effective? • these processes are managed effectively? • they are integrated effectively? • you have accurate and up-to-date asset data for enabling efficient support processes? If you have, – you don’t have to pay for assets that are not in productive use. – you don’t have to assign an excessive amount of resources for managing IT assets. – you don’t have to repeatedly do manual data transfers between different systems. – your support people don’t have to spend time unnecessarily on finding information that could be readily available. – your service managers can use their time on more value adding tasks than creating manual reports and invoices (materialized case of decrease from 4 days/month to 1 day/month)
  • 12. Why should you care about IT asset management? IT Executive concerns Ensuring efficiency Managing risk Reducing cost Gaining control Increasing accoun- tability Can you be certain… • you are compliant with all software license agreements? • you are prepared to respond successfully in the event of a software compliance audit? • your IT assets are properly secured in case of a loss or theft? If you can, – you don’t have to pay unexpected license fees and possible sanctions for illegal use of software. – you don’t have to invest an excessive amount of work on software compliance audits. – lead times for software compliance audits will be considerably shorter. – you don’t need to worry about company sensitive data being exposed to unauthorized parties from stolen or lost IT devices.
  • 13. Why should you care about IT asset management? Can you know… • what is your established baseline spending for each asset category? • are these baselines cost-competitive? • if you are able to eliminate unnecessary software license and maintenance expenses? • if you are overspending in an attempt to be compliant? • if your total costs of ownership (TCO) for IT assets are in-line with industry standards? • if your maintenance contracts are in- line with your organization’s true requirements? IT Executive concerns Ensuring efficiency Gaining control Increasing accoun- tability If you can, – you are able to base your cost- competetiveness evaluations on facts. – you don’t have to pay for something you don’t need. – you don’t have to pay extra just to be on the safe side. – you are able to compare your true IT asset costs to your peers’ costs. – you are able to reach significant cost savings within your customer base (materialized case of 600 k€ yearly savings within one country for a managed service provider with about 50 customers) Managing risk Reducing cost
  • 14. Why should you care about IT asset management? Are you confident… • you can quantify your IT assets so well that you are able to properly manage them? • you are capable of managing IT assets that are missing, misplaced, moved, undiscovered, or otherwise unquantifiable? • your IT asset management policies enable security and theft/loss prevention? • you are able to precisely allocate IT asset costs within your organisation? If you are, – you can set your focus on proactive development rather than having to be drawn into reactive fire fighting. – you are able to demonstrate plausibly that you have managed to significantly reduce the security risk involved with IT assets. – your IT cost allocation reasoning and rules are much less prone for controversy. IT Executive concerns Ensuring efficiency Increasing accoun- tability Managing risk Reducing cost Gaining control
  • 15. Why should you care about IT asset management? Do you know… • your organization’s current state with respect to IT asset management? • whether your IT asset expenditures are business justified? • whether you are making decisions about IT assets that support the greater business strategy? IT Executive concerns Ensuring efficiency Managing risk Reducing cost If you do, – you can open your list of ”things to be worried about”, find IT asset management from there, and cross it out. – you must have great confidence talking to business about IT assets and expenditure, since you know you got it covered! Gaining control Increasing accoun- tability
  • 16. Contents 2. Why should you care about IT Asset Management? 3. What is Miradore? 4. Why should you choose Miradore? 1. What is IT Asset Management?
  • 17. What is Miradore? Miradore Ltd • Established in 2006, spin-off from UPM • The story started from a burning need at the IT department at UPM • HQ in Finland • Customers in 140+ countries • 500 000+ devices managed with Miradore MISSION: To enable our partners to deliver the highest quality of service in the most efficient way Trusted By
  • 18. Contents 2. Why should you care about IT Asset Management? 3. What is Miradore? 4. Why should you choose Miradore? 1. What is IT Asset Management?
  • 19. Why you should choose Miradore?