This document outlines a 7-step process for implementing capacity management on a budget. The steps include: 1) determining vital business functions, 2) identifying supporting IT services, 3) creating a workload catalog, 4) investigating monitoring capabilities, 5) creating a capacity database, 6) producing a capacity plan, and 7) raising requests for change. Following these steps allows an organization to answer the key capacity management questions of what to upgrade, why, when, and how much it will cost, using existing tools and resources.
Enriching your CMDB data
Automated population of the CMDB
Straightening out the Product Catalog with Normalization
Reconciliation tips and performance tuning
Benefits
Small and Medium businesses can rely on a document scanning company to convert their data into digital format before implementing any advanced technologies.
IBM Enterprise Content Management Solutions -Making your industry our businessGanesh Rajapur
IBM® Enterprise Content Management (ECM) solutions
help organizations unlock the value of their content and
transform business processes to enhance productivity, reduce
risk, cut costs and increase revenue. Today, organizations
from a wide range of industries use IBM ECM solutions to
facilitate and automate information access, help ensure
regulatory compliance, enable knowledge workers to make
better decisions and increase competitiveness in new and
innovative ways. Organizations also use IBM ECM solutions
to create a single view of their customers, providing better
insight and customer service. The specifics for each industry
may vary, but IBM ECM solutions help organizations of all
sizes make better, smarter decisions
Enriching your CMDB data
Automated population of the CMDB
Straightening out the Product Catalog with Normalization
Reconciliation tips and performance tuning
Benefits
Small and Medium businesses can rely on a document scanning company to convert their data into digital format before implementing any advanced technologies.
IBM Enterprise Content Management Solutions -Making your industry our businessGanesh Rajapur
IBM® Enterprise Content Management (ECM) solutions
help organizations unlock the value of their content and
transform business processes to enhance productivity, reduce
risk, cut costs and increase revenue. Today, organizations
from a wide range of industries use IBM ECM solutions to
facilitate and automate information access, help ensure
regulatory compliance, enable knowledge workers to make
better decisions and increase competitiveness in new and
innovative ways. Organizations also use IBM ECM solutions
to create a single view of their customers, providing better
insight and customer service. The specifics for each industry
may vary, but IBM ECM solutions help organizations of all
sizes make better, smarter decisions
Cloud Computing Models: Private, Public and Hybrid Evilázaro Alves
Analysts project that SaaS applications will significantly outpace traditional software product delivery in the near future. As ISVs facing this ever-changing cloud landscape, you need to make critical decisions about your application lifecycle and hosting models. Evaluate some of those considerations, and learn how the platform you choose can support the model you determine.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
XaaS -- Everything As A Service -- encourages us to take liberties if not leaps. In this discussion, we start describing Management as a Service (MaaS), an organized reaction to the decentralization of IT management in the face of ongoing change.
ServiceNow Configuration Management Database Jade Global
The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
How to Scope Your Enterprise CMDB Project Successfully: Big Vision, Baby Stepsdigitallibrary
Setting realistic expectations, managing project scope, and delivering timely value are challenges that cause over 50% of CMDB projects to fail. Understanding the detailed requirements for your CMDB project, which set scope and drive the project timeline, is the cornerstone of successful implementation. Learn about techniques used by some of the largest companies in the world to overcome "analysis paralysis" and move forward with their CMDB initiatives. Find out first-hand how to create a requirements document that will correctly scope, set priorities, and make your CMDB project actionable.
Insanity has been famously defined as "doing the same thing over and over, and expecting different results". So what is it aout your CMDB that is making you crazy: is it the results, or is it the doing? How close are you to a drawing board?
Fisonco the fund for i srael oncology companies 1 16Howard Sterling
I have invented a new form of financing start-up healthcare and hightech companies in the form of a semi-blind pool to raise $150-200 million on a London Stock Exchange IPO
Cloud Computing Models: Private, Public and Hybrid Evilázaro Alves
Analysts project that SaaS applications will significantly outpace traditional software product delivery in the near future. As ISVs facing this ever-changing cloud landscape, you need to make critical decisions about your application lifecycle and hosting models. Evaluate some of those considerations, and learn how the platform you choose can support the model you determine.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
XaaS -- Everything As A Service -- encourages us to take liberties if not leaps. In this discussion, we start describing Management as a Service (MaaS), an organized reaction to the decentralization of IT management in the face of ongoing change.
ServiceNow Configuration Management Database Jade Global
The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
How to Scope Your Enterprise CMDB Project Successfully: Big Vision, Baby Stepsdigitallibrary
Setting realistic expectations, managing project scope, and delivering timely value are challenges that cause over 50% of CMDB projects to fail. Understanding the detailed requirements for your CMDB project, which set scope and drive the project timeline, is the cornerstone of successful implementation. Learn about techniques used by some of the largest companies in the world to overcome "analysis paralysis" and move forward with their CMDB initiatives. Find out first-hand how to create a requirements document that will correctly scope, set priorities, and make your CMDB project actionable.
Insanity has been famously defined as "doing the same thing over and over, and expecting different results". So what is it aout your CMDB that is making you crazy: is it the results, or is it the doing? How close are you to a drawing board?
Fisonco the fund for i srael oncology companies 1 16Howard Sterling
I have invented a new form of financing start-up healthcare and hightech companies in the form of a semi-blind pool to raise $150-200 million on a London Stock Exchange IPO
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
POS Data Quality: Overcoming a Lingering Retail NightmareCognizant
By embracing a holistic and repeatable framework, retailers can first pilot and then remediate data quality issues incrementally, overcoming the planning challenges created by heterogeneous POS systems.
ERP and Related Technologies
Business Processing Reengineering(BPR), Data Warehousing, Data Mining, On-line Analytical Processing(OLAP), Supply Chain Management (SCM),
Customer Relationship Management(CRM), Electronic Data Interchange (EDI)
CNA’s Journey to Workday Accounting CenterWorkday, Inc.
Learn about CNA’s journey to transform its high-volume accounting journal entries with the help of Workday Accounting Center.
This slide deck explores why CNA selected Workday, the process of going live on Workday Accounting Center, and the value CNA has gained.
Integrated IT Service Management: From Strategy to Implementing to User AdoptionCA Technologies
Service Management is becoming increasingly pervasive as a key ingredient in the fabric of the business and IT. Explore how Service Management must integrate with all aspects of the IT environment, including project and infrastructure management, and take a close look at a real-life example at a major healthcare organization.
To learn more about Service Management solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz
If you need a partner who offers excellent consulting and Business intelligence services to simplify decision making, eLuminous can be a reliable option to trust upon.
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
1. The workable, practical guide to Do IT Yourself
Vol. 4.21 • May 20, 2008
Capacity Management on a Budget
By Hank Marquis
C apacity
Management is one ITIL process that daunts virtually everyone. It is often “left to
last” because of its (apparent) complexity and scope, but, at its heart, Capacity
Management answers just four simple questions:
1.
2.
3.
4.
What to upgrade?
Why upgrade?
When to upgrade?
How much will it cost (working with Financial Management) to upgrade?
The “what, why, when and how much” question sounds easy enough, but how do you get
started?
Well, as you know, the Business uses IT Services which consist of IT Resources. For example, to place orders the Sales
staff (Business) might use SAP (Service) which consists (in this example) of a Unix Server, software and networking
(Resources). With this in mind, there are then three perspectives:
Business -- predicting changes in capacity required to support the business
Service -- understanding the usage patterns of IT services
Resource -- monitoring the utilization of Configuration Items
The four questions and three perspectives come together to form a Capacity Management process framework. Like most
ITIL processes, Capacity Management does not require significant investment in products or people to get going. Simple
office productivity tools like a Word processor, Spreadsheet or Database are all it takes to get real benefit from Capacity
Management.
The following 7 steps can deliver effective Capacity Management benefits at minimal costs using existing products and
people:
1. Determine Vital Business Functions (VBF). Working with Customers and the Business, identify VBFs, for
example, “Ordering.” Create a spreadsheet listing VBF and Customers. To start, choose just one VBF -- the one
identified by Customers and the Business as most important. Circulate to gain acceptance by Customers and the
Business. Service Level Agreements can help this process.
2. Identify Services Underpinning VBF. Working with IT, identify those IT Services and their CIs that underpin
the selected VBF. For example the VBF “Ordering” might rely on “SAP” services that use a server, software and
networking. If there is no formal CMDB, talk to other IT staff to identify dependencies. Update the spreadsheet to
add the relationships between CIs, IT Services, VBF and Customers.
3. Create a Workload Catalog. For the IT Services underpinning the VBF, gather forecasts from IT and Customers.
Use business terms such as number of new sales people who use “SAP,” how many transactions they might perform
and at what hours of the day. Update the spreadsheet to include this information.
4. Investigate Monitoring Capability. Locate sources of utilization data for the selected Configuration Items --