The document discusses disrupted links in the performance management process at Omega. It identifies missing elements in prerequisites, performance planning, and performance execution. Suggestions are provided to implement an ERP system like SAP to improve personal assessment, franchise performance updates, and award fairness. A knowledge management system is also suggested to share knowledge throughout the company.

1. DISRUPTED LINKS IN THE
PERFORMANCE MANAGEMENT
PROCESS AT
OMEGA

2. PREREQUISITES
ELEMENTS OF PROGRESS MISSING ELEMENTS
• Partially analyzed the • Poor customer service
problem • No Vision statement
(Decrease in sales) • No Content and proper
• Job analysis - guidelines
job description was laid
down
• Funding and support for
training program
• Framing of mission

3. PERFORMANCE PLANNING
ELEMENTS OF PROGRESS
• Sales quota for each sales person.
MISSING ELEMENTS
• Analysis for each franchise
• Franchise oriented goals
• Percentage wise “Franchise Segregation”
• Designing performance appraisal system separately
- Assessment & Feedback
• Reward/ Penalty system

4. PERFORMANCE EXECUTION
ELEMENTS OF PROGRESS
• Creation of Performance management system
• Training program
MISSING ELEMENTS
• Performance appraisal system
Performance •assessment, Performance review and
Concrete way of monitoring
Performance •renewal and recontracting (ARE
Other following steps are missing
MISSING IN THE ORGANISATION. )

5. SUGGESTIONS
• Implementing an ERP system - SAP.
a) Personal assessment – For Employees.
b) Update about other franchise performance.
c) Fairness in awarding system.
d) Motivation.
• KMS (knowledge management system)
a) Sharing of knowledge through out company.
b) benefits and short comings for the company.

6. THANK YOU !
THANK YOU
Contribution by
SIVA PRIYA S
NEERAJ CHAUBEY
VINITA BANSAL
AASHIMA GULATI