This presentation will highlight challenges faced by online advertising companies & directory search companies and how they can overcome same through an efficient business process system - as used in telecom domain.
Increase Agility & ROI: BPM in Business Support SystemsSrikanth Minnam
Decrease the gap between Business and IT. And business users can modify business process execution on the fly in response to an external market force, be it an opportunity or threat.
P P Software & Systems Pvt. Ltd. provides free and open source software solutions to small and medium enterprises. They have 200 resources organized into teams focused on research and development, sales, marketing and other services. Their solutions include enterprise resource planning software, customer relationship management software, and specialized applications for industries like dairy, education, food processing, and more. They aim to encourage free software use, bridge digital divides for businesses, and evolve revenue sharing models with distributed management.
This document summarizes Newgen Software Technologies, a leading provider of business process management and document management solutions. It highlights that Newgen has over 800 workflow and imaging installations across 40 countries, including major telecom companies. Newgen is credited with some of the world's largest implementations and has an innovative culture with 26 patents. The document then provides examples of large-scale Newgen deployments in the telecom industry before discussing the benefits their solutions provide and details on their award-winning products and services.
This document discusses how communications service providers can develop customer experience leadership through transforming their customer service operations. It argues that CSPs must integrate knowledge across silos and introduce proactive and predictive capabilities. To do so requires: 1) Changing metrics from incident management to knowledge-enabled customer advocacy; 2) Creating a knowledge integration model to organize information across silos; 3) Developing self-learning organizations that automate resolutions and reduce manual handling of incidents. This will enable CSPs to deliver better customer experiences through more efficient operations.
The document discusses Vinci Solutions and the services and products it offers, including ERP solutions using SAP. It provides information on how SAP can benefit smaller companies by offering standardized, integrated solutions that allow for growth. The document also outlines key SAP features such as procurement to payment integration, multi-currency and multi-company support, and enterprise consolidation and monitoring capabilities.
Why do different customer segments have special needs to win customer. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
MNP – Network Implementation & Systems IntegrationBSP Media Group
This document discusses considerations for implementing mobile number portability (MNP). It addresses the impacts on an operator's network, business processes, costs, and commercial issues. It also covers MNP best practices like a one-stop shop porting process completed within a day. The document outlines the porting request and response process, number porting updates to network routing, and signaling and call routing options. It emphasizes keeping the porting process customer-friendly and offers tips for customer retention and loyalty programs.
This document provides a summary of a presentation about integrating billing and licensing in a cloud environment. It discusses the new software monetization lifecycle, which includes 4 steps: 1) packaging your offering, 2) delivering your service, 3) billing and collecting for your service, and 4) driving incremental revenue and renewals. It also covers lessons learned, such as billing being only one part of recurring revenue and the need for solutions to integrate with other systems. Customer use cases from Issuu and VMware are presented that highlight their challenges and successes with Aria Systems.
Increase Agility & ROI: BPM in Business Support SystemsSrikanth Minnam
Decrease the gap between Business and IT. And business users can modify business process execution on the fly in response to an external market force, be it an opportunity or threat.
P P Software & Systems Pvt. Ltd. provides free and open source software solutions to small and medium enterprises. They have 200 resources organized into teams focused on research and development, sales, marketing and other services. Their solutions include enterprise resource planning software, customer relationship management software, and specialized applications for industries like dairy, education, food processing, and more. They aim to encourage free software use, bridge digital divides for businesses, and evolve revenue sharing models with distributed management.
This document summarizes Newgen Software Technologies, a leading provider of business process management and document management solutions. It highlights that Newgen has over 800 workflow and imaging installations across 40 countries, including major telecom companies. Newgen is credited with some of the world's largest implementations and has an innovative culture with 26 patents. The document then provides examples of large-scale Newgen deployments in the telecom industry before discussing the benefits their solutions provide and details on their award-winning products and services.
This document discusses how communications service providers can develop customer experience leadership through transforming their customer service operations. It argues that CSPs must integrate knowledge across silos and introduce proactive and predictive capabilities. To do so requires: 1) Changing metrics from incident management to knowledge-enabled customer advocacy; 2) Creating a knowledge integration model to organize information across silos; 3) Developing self-learning organizations that automate resolutions and reduce manual handling of incidents. This will enable CSPs to deliver better customer experiences through more efficient operations.
The document discusses Vinci Solutions and the services and products it offers, including ERP solutions using SAP. It provides information on how SAP can benefit smaller companies by offering standardized, integrated solutions that allow for growth. The document also outlines key SAP features such as procurement to payment integration, multi-currency and multi-company support, and enterprise consolidation and monitoring capabilities.
Why do different customer segments have special needs to win customer. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
MNP – Network Implementation & Systems IntegrationBSP Media Group
This document discusses considerations for implementing mobile number portability (MNP). It addresses the impacts on an operator's network, business processes, costs, and commercial issues. It also covers MNP best practices like a one-stop shop porting process completed within a day. The document outlines the porting request and response process, number porting updates to network routing, and signaling and call routing options. It emphasizes keeping the porting process customer-friendly and offers tips for customer retention and loyalty programs.
This document provides a summary of a presentation about integrating billing and licensing in a cloud environment. It discusses the new software monetization lifecycle, which includes 4 steps: 1) packaging your offering, 2) delivering your service, 3) billing and collecting for your service, and 4) driving incremental revenue and renewals. It also covers lessons learned, such as billing being only one part of recurring revenue and the need for solutions to integrate with other systems. Customer use cases from Issuu and VMware are presented that highlight their challenges and successes with Aria Systems.
Today, Loyalty Programs are a norm in Retail business and also in non-consumer industries like trading, manufacturing and non-profit organizations. The need to be closer to the customers, understand their buying pattern and offering customers a value for their money has prompted these diverse industry segments to seriously think and deploy customer retention strategies.
iVend Loyalty, an application which is designed to significantly improve customer retention by bring them continuously back and at the same time aims to improve the customer satisfaction level. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.
PROPOSAL FOR E-BUSINESS B2B AND B2C WEBSITE INTEGRATION SYSTEM
HISPLUS Systems Limited is an indigenous IT company. We specialize in the development and deployment of computer application programs, ERP, e-commerce, e-business, e-portals, allied sales and services, biometrics management and IT training.
Aim
To integrate e-business and e-commerce systems into Afro – Asia Industries Limited online portal.
Methodology
The code to use in building the website will be DHTML with PHP scripting having interactive database capability.
Goals and Objectives
1. A welcoming window that is easy to navigate if for first time users
2. Colours that match Afro Asia
3. Interactive capacity to do the following
a. Make enquiries { which we would respond to promptly}
b. Establish company product ranges and its availability
c. Establish the product prices
d. Make orders which can be approved on receipt of payments confirmation
e. Confirm loading day and time
f. Establish other support eg Transport {where customer does not have its own truck}
g. Enquire about employment and be able to submit CV's
h. Customers should be able to make payment direct to our bank account through VISA/V Pay, Verve/Interswitch, E Transact e.t.c., Cash, RTGS, and other form of electronic transfer
i. Where the internet is unavailable, customer can also pay via POS Terminals to be operated from our Office in Nnewi here before loading. This would remove the need to move cash from one Bank to the other with the attendant risk.
j. Customers should also be able to book, Pay and on confirmation of payment, the goods would be loaded and delivered to the customer at his/her cost but to his/her chosen location without coming to our factory
E-business and ecommerce Integration features.
The website contents accessible by user names and passwords will have the main menu as outlined below.
1. Payment gateways (Online Shopping)
2. E- business Home
3. Registration
4. Login
5. Sales Management
6. Inventory Management
7. Online Quotation system
8. Transport Management
9. Career Management
10. Search System
11. Desktop Integration System
12. Admin
a. Setup
b. Company Information
c. User Maintenance (Buyers, Suppliers, Agents, Company Users / Staff)
d. Role Permissions
e. Sales Types
f. Customer Types
g. Supplier Types
h. Payment Terms
i. Set Purchase Order Authorization levels
j. Payment Methods
k. Sales People / Areas
k. Content Management System / Maintenance
l. New Products Platform
m. Output setup
i. Printing
ii. SMS
iii. Email
13. Social Networking
a. Facebook
b. Twitter
c. LinkedIn
d. YouTube
e. Picasa
14. Search by
a. Basic / General
b. Index
c. Advanced
15. Browse by
a. Colour
b. Size
c. Model Number
d. Name
e. Weight
f. Unit of Measurement
g. Other attributes as defined by the administrator
16. Online Catalog System
17. POS Terminal Integration
PBA Solutions leverages a wide variety of technologies to develop highly customized and scalable commercial applications for customers. PBA Solutions is a member of the PBA Group, which includes companies that provide bearings, components, power transmission, aircraft spare parts, and other products. PBA was established in 1987 and now has over 200 employees in 12 countries worldwide.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
The 10-step document outlines a process for mobile operators to implement an effective 4G service assurance strategy. It begins with evaluating current assurance systems and processes, then developing key performance indicators. Next, it recommends integrating network inventory, automating trouble management, and implementing a centralized repository for performance data. Further steps include service quality management, customer experience management, service level agreements, and integrating new 4G network elements. The goal is to continuously improve processes to enhance the subscriber experience and lower costs. A case study example shows how one operator achieved a 30% reduction in costs through these assurance simplification steps.
BNKe provides outsourced operations support for supply chain and logistics organizations. It offers services including parts planning and dispatch, field service coordination, installed base management, and logistics coordination. BNKe utilizes technology-enabled solutions and has expertise in industries such as hi-tech, automotive, aerospace, and energy. It aims to provide visibility, information, and outsourced operations to optimize clients' supply chains.
iVend Unplugged is a retail management suite that can be integrated with any ERP system. It includes modules for point of sale, inventory management, e-commerce, business intelligence and analytics. CitiXsys has over 4000 customers using iVend Unplugged in over 45 countries. The solution is deployed across many industries and can be customized. It offers benefits such as eliminating stockouts and improving profitability through promotions.
Speed to Deployment: Implement Instant and Pop-up Networks Using Flexible 3G/...CradlePoint
3G/4G mobile broadband connectivity enables enterprises to do business anywhere a cellular signal is available. While instant and pop-up networks can facilitate innovative merchandising and customer engagement opportunities, there are many pitfalls and obstacles to successful implementation. This webinar will address the business case for pursuing instant and pop-up networks while considering technology implementation strategies and rapid-deployment solutions for connecting these networks with mission-critical applications and the cloud
Axxiome Group offers consulting services for financial institutions, specializing in core banking, insurance, and corporate treasury systems. They also own 2InnovateIT, which provides financial software to complement legacy systems. 2InnovateIT focuses on payment systems, back office functions, loan origination, business intelligence, and mobile solutions for customers and employees. Axxiome and 2InnovateIT aim to help financial institutions mobilize their operations and services through mobile applications.
ScaleBase Webinar: Methods and Challenges to Scale Out a MySQL DatabaseScaleBase
This webinar discusses methods and challenges to scaling out a MySQL database. It covers two primary methods: 1) read/write splitting which scales high volume reads but has limitations for write scaling and data volume reads, and 2) automatic data distribution which provides the best performance for scaling both reads and writes but requires more effort. The webinar also presents case studies of companies that have successfully used a scale out solution from ScaleBase to improve performance and scalability for their applications.
Coupa 'Crank Up The Savings' Road Show - DallasCoupa Software
The document discusses an event featuring several speakers from Coupa and KPMG. Tony Wessels from Coupa provided an overview of Coupa, highlighting its mission to deliver software innovation that breeds responsible spending. Ravi Thakur from Coupa discussed Coupa's vision of an integrated procurement platform that starts with the employee. Keaton Miller from KPMG discussed key elements of an integrated procurement operating model and how the procurement technology landscape has evolved, making integrated solutions in the cloud more achievable.
Successful Customer Communication with Adobe ADEPDieter Hovorka
How you can enforce successful Customer Communication by using Adobe solutions. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
Oracle FastForward Flows For SCM - Analyst BriefingLeah Walling
The document discusses Oracle's FastForward Flows for Supply Chain Management (SCM) which provides integrated SCM solutions and rapid implementation services. It describes how FastForward Flows can help companies lower costs, increase velocity, and drive revenue through closed-loop business processes that automate planning, procurement, manufacturing, and order fulfillment. Case studies show how companies implemented FastForward Flows for SCM like Order to Cash, Demand to Build, Forecast to Plan, and Procure to Pay in as little as 30 days to gain operational efficiencies and accelerate their digital transformations.
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
Customer Service Business Challenges And Pegas SolutionNicolas Cachoux
The document discusses a business challenge of delivering excellent customer experiences while reducing costs. It describes how current customer service environments have siloed systems and channels, making it difficult to provide unified, personalized service. The document then summarizes how the Pega software solution can help by providing an intent-driven, seamless cross-channel experience to improve satisfaction while increasing efficiency. It provides examples of three clients that achieved benefits like reduced resolution times, training costs, and increased retention through the Pega customer service solution.
Flexing Sugar Platform: Session 5: You Can Bill for That: Enriching the Value...SugarCRM
Is your billing system integrated with SugarCRM? Does your billing system show customer activities in real-time? Do you even have a billing system (Excel doesn't count)? If not, you may be missing key opportunities to increase customer loyalty and company profits. Come learn how billing integrated with SugarCRM can help you to see your customer activities in real-time, create new revenue streams, identify emerging market trends, and build more lasting relationships with your customers.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
Kewill trade electronic trading for maximum profitAndyMurden
Historically, organisations have overcome these issues through a highly inefficient paper based trail of orders and the manual processing of invoices and other essential business documentation. This processing is often completed by a pool of full time employees, which is both time consuming and error prone when compared to the automated, electronic equivalent. It goes without saying, these problems cost your business money.
Retail Marketing Performance Management 2011Kneebone Inc.
Marketing Performance Management for Retail: drive revenues by increasing your marketing effectiveness with kneebone cross-marketing performance software
This document summarizes and promotes the iSuggest marketing solution from Tieto Corporation. iSuggest provides real-time recommendations to customers across channels to improve conversion rates, customer satisfaction, and retention. It takes customer behavior and context into account. Key benefits include converting costs centers to profits, easy and fast implementation, and low IT requirements. Case studies show improvements such as 15% conversion rates, 40% sales increases, and 26% higher customer retention. While inbound marketing is growing, complexities have limited adoption; iSuggest addresses this with its cloud-based, pay-as-you-go software-as-a-service model and handling of IT needs.
Today, Loyalty Programs are a norm in Retail business and also in non-consumer industries like trading, manufacturing and non-profit organizations. The need to be closer to the customers, understand their buying pattern and offering customers a value for their money has prompted these diverse industry segments to seriously think and deploy customer retention strategies.
iVend Loyalty, an application which is designed to significantly improve customer retention by bring them continuously back and at the same time aims to improve the customer satisfaction level. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.
PROPOSAL FOR E-BUSINESS B2B AND B2C WEBSITE INTEGRATION SYSTEM
HISPLUS Systems Limited is an indigenous IT company. We specialize in the development and deployment of computer application programs, ERP, e-commerce, e-business, e-portals, allied sales and services, biometrics management and IT training.
Aim
To integrate e-business and e-commerce systems into Afro – Asia Industries Limited online portal.
Methodology
The code to use in building the website will be DHTML with PHP scripting having interactive database capability.
Goals and Objectives
1. A welcoming window that is easy to navigate if for first time users
2. Colours that match Afro Asia
3. Interactive capacity to do the following
a. Make enquiries { which we would respond to promptly}
b. Establish company product ranges and its availability
c. Establish the product prices
d. Make orders which can be approved on receipt of payments confirmation
e. Confirm loading day and time
f. Establish other support eg Transport {where customer does not have its own truck}
g. Enquire about employment and be able to submit CV's
h. Customers should be able to make payment direct to our bank account through VISA/V Pay, Verve/Interswitch, E Transact e.t.c., Cash, RTGS, and other form of electronic transfer
i. Where the internet is unavailable, customer can also pay via POS Terminals to be operated from our Office in Nnewi here before loading. This would remove the need to move cash from one Bank to the other with the attendant risk.
j. Customers should also be able to book, Pay and on confirmation of payment, the goods would be loaded and delivered to the customer at his/her cost but to his/her chosen location without coming to our factory
E-business and ecommerce Integration features.
The website contents accessible by user names and passwords will have the main menu as outlined below.
1. Payment gateways (Online Shopping)
2. E- business Home
3. Registration
4. Login
5. Sales Management
6. Inventory Management
7. Online Quotation system
8. Transport Management
9. Career Management
10. Search System
11. Desktop Integration System
12. Admin
a. Setup
b. Company Information
c. User Maintenance (Buyers, Suppliers, Agents, Company Users / Staff)
d. Role Permissions
e. Sales Types
f. Customer Types
g. Supplier Types
h. Payment Terms
i. Set Purchase Order Authorization levels
j. Payment Methods
k. Sales People / Areas
k. Content Management System / Maintenance
l. New Products Platform
m. Output setup
i. Printing
ii. SMS
iii. Email
13. Social Networking
a. Facebook
b. Twitter
c. LinkedIn
d. YouTube
e. Picasa
14. Search by
a. Basic / General
b. Index
c. Advanced
15. Browse by
a. Colour
b. Size
c. Model Number
d. Name
e. Weight
f. Unit of Measurement
g. Other attributes as defined by the administrator
16. Online Catalog System
17. POS Terminal Integration
PBA Solutions leverages a wide variety of technologies to develop highly customized and scalable commercial applications for customers. PBA Solutions is a member of the PBA Group, which includes companies that provide bearings, components, power transmission, aircraft spare parts, and other products. PBA was established in 1987 and now has over 200 employees in 12 countries worldwide.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
The 10-step document outlines a process for mobile operators to implement an effective 4G service assurance strategy. It begins with evaluating current assurance systems and processes, then developing key performance indicators. Next, it recommends integrating network inventory, automating trouble management, and implementing a centralized repository for performance data. Further steps include service quality management, customer experience management, service level agreements, and integrating new 4G network elements. The goal is to continuously improve processes to enhance the subscriber experience and lower costs. A case study example shows how one operator achieved a 30% reduction in costs through these assurance simplification steps.
BNKe provides outsourced operations support for supply chain and logistics organizations. It offers services including parts planning and dispatch, field service coordination, installed base management, and logistics coordination. BNKe utilizes technology-enabled solutions and has expertise in industries such as hi-tech, automotive, aerospace, and energy. It aims to provide visibility, information, and outsourced operations to optimize clients' supply chains.
iVend Unplugged is a retail management suite that can be integrated with any ERP system. It includes modules for point of sale, inventory management, e-commerce, business intelligence and analytics. CitiXsys has over 4000 customers using iVend Unplugged in over 45 countries. The solution is deployed across many industries and can be customized. It offers benefits such as eliminating stockouts and improving profitability through promotions.
Speed to Deployment: Implement Instant and Pop-up Networks Using Flexible 3G/...CradlePoint
3G/4G mobile broadband connectivity enables enterprises to do business anywhere a cellular signal is available. While instant and pop-up networks can facilitate innovative merchandising and customer engagement opportunities, there are many pitfalls and obstacles to successful implementation. This webinar will address the business case for pursuing instant and pop-up networks while considering technology implementation strategies and rapid-deployment solutions for connecting these networks with mission-critical applications and the cloud
Axxiome Group offers consulting services for financial institutions, specializing in core banking, insurance, and corporate treasury systems. They also own 2InnovateIT, which provides financial software to complement legacy systems. 2InnovateIT focuses on payment systems, back office functions, loan origination, business intelligence, and mobile solutions for customers and employees. Axxiome and 2InnovateIT aim to help financial institutions mobilize their operations and services through mobile applications.
ScaleBase Webinar: Methods and Challenges to Scale Out a MySQL DatabaseScaleBase
This webinar discusses methods and challenges to scaling out a MySQL database. It covers two primary methods: 1) read/write splitting which scales high volume reads but has limitations for write scaling and data volume reads, and 2) automatic data distribution which provides the best performance for scaling both reads and writes but requires more effort. The webinar also presents case studies of companies that have successfully used a scale out solution from ScaleBase to improve performance and scalability for their applications.
Coupa 'Crank Up The Savings' Road Show - DallasCoupa Software
The document discusses an event featuring several speakers from Coupa and KPMG. Tony Wessels from Coupa provided an overview of Coupa, highlighting its mission to deliver software innovation that breeds responsible spending. Ravi Thakur from Coupa discussed Coupa's vision of an integrated procurement platform that starts with the employee. Keaton Miller from KPMG discussed key elements of an integrated procurement operating model and how the procurement technology landscape has evolved, making integrated solutions in the cloud more achievable.
Successful Customer Communication with Adobe ADEPDieter Hovorka
How you can enforce successful Customer Communication by using Adobe solutions. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
Oracle FastForward Flows For SCM - Analyst BriefingLeah Walling
The document discusses Oracle's FastForward Flows for Supply Chain Management (SCM) which provides integrated SCM solutions and rapid implementation services. It describes how FastForward Flows can help companies lower costs, increase velocity, and drive revenue through closed-loop business processes that automate planning, procurement, manufacturing, and order fulfillment. Case studies show how companies implemented FastForward Flows for SCM like Order to Cash, Demand to Build, Forecast to Plan, and Procure to Pay in as little as 30 days to gain operational efficiencies and accelerate their digital transformations.
Technology Review is a periodical publication of Comarch that presents current industry trends and addresses hot topics regarding the telecommunications market.
Featured articles:
- Case Study: Grupo TVCable have obtained new flexible back office systems assuring smooth order-to-bill process support
- Transformation… what does this mean???
- How to avoid embarrassing challenges in projects – a vendor view
- Service Quality and Customer Experience – where customers meet the network
- How to transform your BSS to achieve the perfect customer experience
- Telework – an unexploited niche for telecom operators?
Customer Service Business Challenges And Pegas SolutionNicolas Cachoux
The document discusses a business challenge of delivering excellent customer experiences while reducing costs. It describes how current customer service environments have siloed systems and channels, making it difficult to provide unified, personalized service. The document then summarizes how the Pega software solution can help by providing an intent-driven, seamless cross-channel experience to improve satisfaction while increasing efficiency. It provides examples of three clients that achieved benefits like reduced resolution times, training costs, and increased retention through the Pega customer service solution.
Flexing Sugar Platform: Session 5: You Can Bill for That: Enriching the Value...SugarCRM
Is your billing system integrated with SugarCRM? Does your billing system show customer activities in real-time? Do you even have a billing system (Excel doesn't count)? If not, you may be missing key opportunities to increase customer loyalty and company profits. Come learn how billing integrated with SugarCRM can help you to see your customer activities in real-time, create new revenue streams, identify emerging market trends, and build more lasting relationships with your customers.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
Kewill trade electronic trading for maximum profitAndyMurden
Historically, organisations have overcome these issues through a highly inefficient paper based trail of orders and the manual processing of invoices and other essential business documentation. This processing is often completed by a pool of full time employees, which is both time consuming and error prone when compared to the automated, electronic equivalent. It goes without saying, these problems cost your business money.
Retail Marketing Performance Management 2011Kneebone Inc.
Marketing Performance Management for Retail: drive revenues by increasing your marketing effectiveness with kneebone cross-marketing performance software
This document summarizes and promotes the iSuggest marketing solution from Tieto Corporation. iSuggest provides real-time recommendations to customers across channels to improve conversion rates, customer satisfaction, and retention. It takes customer behavior and context into account. Key benefits include converting costs centers to profits, easy and fast implementation, and low IT requirements. Case studies show improvements such as 15% conversion rates, 40% sales increases, and 26% higher customer retention. While inbound marketing is growing, complexities have limited adoption; iSuggest addresses this with its cloud-based, pay-as-you-go software-as-a-service model and handling of IT needs.
Service Marketing and How It Relates To Product ManagementSam Klaidman
A presentation to the Boston Product Managers Association describing the role of Service Marketing, how it fits with the Product Management function, Solutions as a source of Differentiation
Services Marketing and Product ManagementSam Klaidman
This is the slide deck used at a Boston Product Management Association meeting to demonstrate how Services Marketing and Product Management are mutually dependent. This is a good overview of the role of Services Management in a business.
nCino is a cloud banking platform that helps banks streamline loan origination and other processes. It has reduced loan closing times by 34% and increased staff efficiency by 22% for clients like Live Oak Bank. nCino partners with Salesforce to leverage its scalable and secure Force.com platform. During the demonstration, nCino showed how its platform automates workflows and provides a single view of the customer for banks. Greenway Medical Technologies also partners with Salesforce and an innovation partner to build PrimePATIENT, a consumer portal that gives patients access to their medical records and engages them in their healthcare.
What’s all the hype around big data? In a recent study, CapGemini reported that leveraging Big Data to solve business problems will deliver 41% improvement in overall business performance over the next three years. However, most companies are still struggling to figure out how to leverage this data.
Join Radhika Subramanian, CEO, Emcien Corp. and Julie Fraser, Principal, IYNO Advisors, to discover how product and marketing managers can tap the power of pattern-based analytics to improve visibility across the product line based on customer buying patterns. The analysis of product data – along with sales, revenue and cost information – improves strategic decision-making because it reveals exactly which configurations customers are actually buying, highly popular feature combinations by segment, and then automatically optimizes the product mix to satisfy the demand most profitably.
Sales and marketing managers can discover how they can leverage these optimal configurations to boost sales, bundle and promote products and services as well as reduce lead times. Leveraging big data to sense and shape demand is already serving as a major competitive advantage for companies in manufacturing, telecommunications, retail and distribution. To see how it’s being deployed across departmental silos, Ms. Subramanian will share case studies from NCR and AGCO.
How Men's Wearhouse is Addressing Commerce in the Age of the Informed ConsumerPerficient, Inc.
The document summarizes a presentation about e-commerce solutions. It discusses Perficient's expertise in e-commerce and the evolution of empowered customers. It then discusses Men's Wearhouse challenges with its existing e-commerce platform and how upgrading to WebSphere Commerce Version 7 will provide benefits like improved personalization, testing, and multichannel integration capabilities. The project plan involves a phased migration approach to reduce risks. Lessons learned include getting a strong implementation partner and considering an upgrade in place.
A critical factor to many of the organizations today is to have access to LOB applications they rely upon in office, while away. By integrating web applications with Dynamics AX, one can create mobile solutions exactly tailored to their business requirements and compatible with most of the smartphones in vogue. The webinar enlightened the participants about Microsoft’s mobility solutions which are role-tailored and task-oriented and an ideal solution for field sales representatives and mobile employees who are always on the move and work in remote locations.
The document proposes a new alert system for a retailer to enhance the customer experience. It would allow customers to subscribe to alerts on deals, product suggestions, and notifications. The alerts would be sent via email, SMS, mobile apps, and through the retailer's website and app. The system would be implemented through integrating with existing systems and capabilities over 1-3 months. It aims to better engage customers and help them find gifts for occasions through personalized alerts and reminders.
A session I gave at Adobe MAX 2011 showcasing how we leverage our own technology within Adobe.
View replay here: http://tv.adobe.com/watch/max-2011-envision/adobeadobe/
The document is an overview of Concur's automated travel, expense and invoice solutions provided by Regional Sales Executive Kathy Murphy. It summarizes Concur's value in helping companies control spending, gain visibility, scale operations, ensure compliance and reduce risks. Key capabilities of Concur's invoice management solution are also highlighted such as invoice capture, approval routing, payment and enhanced spend visibility. Interested readers are invited to contact Kathy Murphy for next steps.
Mobile Marketing in the CPA profession shares information and tips about the immediate and long-term mobile trends in the CPA profession.
This deck covers:
- Behavioral changes taking place due to mobile tech;
- Best practices for collecting and analyzing data;
- Stochastic models for conversion, targeting, and cross-selling;
- Mobile strategies that integrate analytics; and the
- Critical role of analytics in responding to customer needs.
Overview Of Effective CRM Implementation And OperationAlan McSweeney
The document provides an overview of effective customer relationship management (CRM) implementation and operation. It discusses key aspects of CRM including customer analysis and segmentation, implementation approaches, activity-based costing, data mining, and technology components. The document emphasizes balancing a focus on internal cost reductions with improving the external customer experience to maximize long-term customer value and profitability.
G. Verstoep Service Innovation Businesspreneur Linked InGertjan Verstoep
The document discusses developing compelling service concepts centered around customer experiences. It emphasizes understanding customer insights, needs, and perspectives to innovate new service offerings. The document presents frameworks and models for conceptualizing service concepts, customer journeys, and business models to ensure services are meaningful and add value for customers. It also discusses disrupting traditional service systems and competing based on simplified, online-infused, service-focused propositions tailored to shifting customer domains.
The document discusses Kony Health, a mobile application platform provider. It highlights Kony's multi-channel application capabilities and growth over the past few years. Specifically, it outlines Kony's health plan mobile application which empowers health plan members with key features such as finding providers, viewing benefits and claims, searching for medications, and managing accounts. The application addresses key challenges in the healthcare market around quick time-to-market and complex mobile deployments.
Kneebone financial services presentation Kneebone Inc.
Marketing Performance Management Presentation for financial services industry. Drive new accounts by increasing your marketing effectiveness. Kneebone is a cross marketing performance software platform.
Mobile hamburg masterclass presentations camerjamJames Cameron
The document discusses mobile advertising and trends. It notes that 18% of visitors to online retail websites now use mobile devices. Mobile is revolutionizing retail for consumers and marketers by allowing shopping anytime, anywhere. It also discusses the importance of considering multi-channel experiences, new mobile-specific use cases, and issues of payment security when building mobile retail experiences.
How to manage your business in 30 minutes per monthFannit
MSP University provides online training and resources to help IT solution and managed services providers improve their businesses. It focuses on areas like marketing, sales, service delivery, and operations. Training is delivered through online courses, live boot camps, and embedded consulting. Membership levels range from free basic access to paid enterprise partnerships. The presentation recommends managing a business using a simple monthly process of setting goals, reviewing performance metrics, assigning accountability, and continuing to learn best practices. This allows businesses to have consistency in managing key relationships and asking tough questions to track progress.
Similar to Directory Search Companies Need Better Tools (20)
My presentation at www.sasken.com to the employees as part of the HR initiative for employee well being (EWB).
The goal is to help them understand stress & how to beat it by breathing right.
40 people attended the presentation and ALL of them enrolled.
This is a presentation I made as part of National Entrepreneurship Network's webinar series. Here I talk about exhibiting leadership skills at an individual level as well as creating leadership attitude in teams.
This document provides an overview of an introductory talk on a Suryanamaskar workshop held on November 30, 2012 in Bangalore. It discusses the benefits of Suryanamaskar, including increased life expectancy, flexibility, weight loss, stress relief and improved health. The workshop would focus on learning the proper steps and coordinated breathing over 9 days. Each 45-minute session would include warm-up exercises, practicing Suryanamaskar rounds with an emphasis on breathing techniques and relaxation. Participants would learn time-tested techniques to improve health while training their mind and body together.
The two and half seminar slide deck presented to about 17 technical leads & managers shares the tips & techniques for effective email communication. Webinar recording unavailable as it has confidential information.
The document provides feedback from a training on effective email communication, including feedback that the training was very good and relevant, with ratings averaging 4.5 out of 5. It also shares tips for writing effective emails, such as keeping messages concise, using active voice, and proofreading before sending to avoid errors. The document emphasizes choosing the right communication method for the situation and writing clearly and professionally.
Salesman's Intro to Engineers - Analyzing Customer FinancialsRajesh Sengamedu
This presentation aims at helping engineers, engineering managers and people in the delivery organization to understand how to interpret a customer's accounts, figure out the 'broad level' business drivers, create hypothesis about what might the customer value and then try to position ourselves accordingly.
This presentation was delivered as part of our internal training program.
What you should do to get the job interviewing skillsRajesh Sengamedu
Presentation aimed at junior, mid level technical engineers to understand the interviewers expectations better and how to do well in interviews.
Augments the technical knowledge and helps in getting that job you want!
Choosing a right outsourcing partner for software developmentRajesh Sengamedu
Small & Medium Enterprises (SME) and start ups can benefit immensely by focusing on their core business while outsourcing what is not core to a right sized partner.
Download and read how to chose a right sized partner for SME & startups.
The Tata Jagriti Yatra aims to awaken the entrepreneurial spirit of India's youth through an 18-day train journey across India that will expose 400 competitively selected youth between ages 20-25 to successful social and economic entrepreneurs. The youth will learn about enterprise-led development and how to address India's challenges through interaction with role models and panels as well as visits to innovative projects. The goal is to inspire the youth to become agents of positive change in their communities.
The Tata Jagriti Yatra aims to awaken the entrepreneurial spirit of India's youth through an 18-day train journey across India that will expose 400 competitively selected youth between ages 20-25 to successful social and economic entrepreneurs. The youth will learn about enterprise-led development and how to address India's challenges through interaction with role models and panels as well as visits to innovative projects. The goal is to inspire the youth to become agents of positive change in their communities.
The document discusses a partnership between Yoigo and Qvantel to deliver business support services from the cloud. Yoigo is a telecommunications operator in Spain that has experienced rapid growth with a low-cost model focusing on outsourcing and simplicity. It outsources customer processes to 6 European countries while keeping overhead low at only 89 employees. Qvantel is a business process outsourcing company that can help deliver Yoigo's services faster and cheaper using a platform-as-a-service model in the cloud. The partnership aims to help Yoigo further reduce costs while accelerating time to market for new services.
This document summarizes key points from a marketing book by Al Ries and Jack Trout. It discusses defining simple marketing strategies focused on the product, including:
1) Spending enough on marketing to effectively communicate the product's differentiation in the market.
2) Establishing direct distribution channels to maintain control, and satisfying channel partners.
3) Creating a simple brand name that conveys the product's benefit, and clearly communicating differentiation.
4) Developing new products that establish leadership as the #1 or #2 option, rather than line extensions that dilute the brand.
18. About Qvantel
Finnish company with 160+ people, R&D in India and Finland
Provides
Cloud Based Business Support Systems (BSS)
Communication Service Providers (CSPs), Media & e-
invoicing market
Software Consultancy Services
Telecom & Media ISVs, Mobile /Embedded Product
Companies
Business Process Management (BPM)
Several leading operator customers