Digital Optimisation Infographic - Forrester Report
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Did you know that 78% of the companies cannot deliver and optimised digital customer experience across the customer life cycle. Check out Forrester's report for more information about optimisation of digital approach and benchmark yourself with industry
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Contact:
pascal.spelier@capgemini.com
20151014 Presentation Conferência Banca e Seguros Portugal
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Neo4j - Product Vision and Knowledge Graphs - GraphSummit Paris
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👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-fusion-buddy-review
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A talk at SIGMOD, June 9–15, 2024, Santiago, Chile
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https://doi.org/10.1145/3626246.3653374
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Digital Optimisation Infographic - Forrester Report
- 1. Winning in the customer era: Optimise your digital approach The situation The approach Strategies for success Optimise digital onboarding processes 42% are enhancing digital onboarding for new online customers to reduce friction and create better customer experiences Adopt analytics for deeper customer insights 41% will adopt advanced analytics on non-traditional data to gain insight on customer behaviour Migrate services from physical to digital 42% plan to migrate services from physical to digital in the next 12 months 1 2 3 1/4 only cannot deliver an optimised digital customer experience across the customer life cycle recognise the digital experience gap and are increasing digital budgets by up to a fifth cite improved integration of physical and digital channels as a top business priority over CEOs believe the online experience is a massive area of investment for global boardrooms 68% 70% 3/4 78% 73% CEOs believe traditional business models will be obsolete within 5 years 23%providing a friction-free, seamless experience for new customers Digital onboarding is the biggest area of weakness with only have a clear strategy between digital and traditional channels Digital optimisation Sources: Forrester Consulting, Experian © Experian 2016. All rights reserved. Download the study: Who we surveyed: Get your FREE copy of the complete Forrester study to understand what it takes to win in the customer era. 380 C-level (22%) and functional heads (78%) responsible for digital, risk, customer experience, IT, fraud and operations Region Europe: 66% Africa: 17% Middle East: 17% Industry Retail: 27% Financial Services: 48% Telco Services: 25% Revenue $100-$499m: 46% $500-$1b: 15% $1b or more: 43%