The document is a resume for Ravneet Kaur that summarizes her professional and educational experience. It highlights her strong communication, leadership, and teamwork skills. Her work history includes roles in data entry, dental reception, and curriculum support. She is pursuing a Master's degree in Healthcare Administration and maintains technical proficiency in various software programs.

1. Ravneet Kaur
16107 Rocky Harbor Rd., Lathrop, CA 95330 | 209-683-6485 | ravi.kaur@outlook.com
PROFESSIONAL SUMMARY
High-performing, strategic-thinking professional with the ability and experience of working
independently or with a team. A strong planner and problem solver who readily adapts to change and
exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising
quality.
Communication – Able to clearly and effectively convey ideas both verbally and through writing.
Leadership – Experienced in leading training sessions for new or inexperienced co-workers.
Teamwork – Professional experience working within a team to reach organizational goals.
EDUCATION
 Master of Science in Healthcare Administration | Grand Canyon University | Phoenix, AZ |
Anticipated Completion, October 2016
 Bachelor of Science in Healthcare Administration | GPA: 3.63
Grand Canyon University | Phoenix, AZ
EMPLOYMENT HISTORY
 Data Entry and Quality Control Specialist | Iron Mountain | Livermore, CA | October
2015 – Current
 Prepare, compile, and sort documents for data entry
 Enter data from source documents into prescribed computer database
 Check completed work for accuracy
 Comply with data integrity and security policies
 Gather and review data prepared by data entry coordinators
 Assist shift coordinator with onboarding and training of new employees
 Dental Receptionist | Cheema Dental Corporation, Stockton, CA | February 2015 – July 2015
 Greet patient
 Register new patients according to established office protocols
 Verify and update patient information
 Inform patients of dental office procedures and policy
 Enter all relevant patient information into data system
 Maintain and manage patient records in compliance with privacy and security regulations
 Answer and manage incoming calls
 Schedule patient appointments
 Confirm upcoming appointments and recalls according to office protocol
 Arrange patient charts and check insurances for next day appointments
 Fill in cancellations and no-shows
 Dispatch lab work appropriately
 Collect and receipt payments from patients at time of treatment
 Arrange payment schedule with patients
 Prepare and mail billing statements
 Maintain a professional reception area
 Safeguard patient privacy and confidentiality
 Curriculum Design and Development Support Specialist | Grand Canyon University, Phoenix,
AZ | March 2012 | December 2014
 Provide full administrative support to 75 Curriculum Developers
 Upload course curriculum from Microsoft Office applications into the LoudCloud system

2.  Assist Instructional Designers with the construction and building of course curriculum
 Assist Curriculum Developers with various research projects and/or special projects
 Perform transcription of course related videos
 Process course syllabi requests placed by students or Student Service Advisors
 Oversaw purchasing of textbooks and course study material for professors
 Monitor meetings and create meeting reports
 Train multiple student workers within the department
 Evaluate assignments of co-workers for flaws or errors
 Prepare new employee files
 Perform other duties as assigned
TECHNICAL SKILLS
 Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)
 Dentrix
 CRM application xRM
 SharePoint
 Kronos
PROFESSIONAL ACHIVEMENTS
 Student Worker of the month, September 2014
VOLUNTEER WORK
 Serve the City, 2012-2013