DHL Express Malaysia introduces their company and services in the document. They provide international shipping and courier delivery services to over 2.6 million customers globally. DHL aims to help customers grow their business through high quality and on-time delivery services. The proposal provides information on DHL's products, solutions, and tools to help customers ship internationally.

1. Dear Customer,
On behalf of DHL Express Malaysia, I would like to say a big Thank You for the opportunity to introduce our company
and services to you. At DHL Express, we have a unique portfolio of international products and services to cater to
your business needs.
We understand that you need the right service provider who understands your business and the importance of the
right logistics partner to help you grow your business.
We are pleased to append here our business proposal for your kind consideration. In this proposal you will also find
information on our services, our commitment and promise and how we can help make your business run smoothly.
Our overarching aim is to provide high quality international time definite delivery services that enable you to grow
your business and be successful in your international trade activities. When you ship with DHL Express – you're
shipping with specialists in international shipping and courier delivery services!
We will leave you now to explore the rest of this business proposal. Do reach out to us if you have any questions –
our DHL International Specialists are always ready to assist you.
Best regards,
Ooi Chooi Lee
Head of Commercial
DHL Express Malaysia

3. CONNECTING YOUR WORLD
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We
have been building and continuously improving our service for more than 50 years. Key to our success is the
strength of our global network, spanning more than 220 countries and territories, in which some 100,000
employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their
passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their
destination securely and as quickly as possible.

4. DHL EXPRESS IN MALAYSIA
As the first worldwide carrier to operate in Malaysia and Asia Pacific we feel our experience gives us a unique insight
into the needs of our customers in the Malaysia market as it grows in scope, stature and sophistication within the
global economy.
DHL Malaysia owns the strongest ground infrastructure and more robust facilities among express integrators: 6
gateways, 4 dedicated aircrafts, 21 service centers, 146 point of sales, 336 vehicles, to ensure we have
comprehensive coverage and the capability to offer great service quality to customers.
DHL's dedicated network as well as commercial airline partnerships connects our Central Asia Hub (HK) to the rest
of the world. With such nimble network connection, we are able to offer competitive service with better transit time
as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g.
TDX 9:00 and 12:00 delivery to major AP destinations).
Our top priority remains to invest heavily in the expansion and modernization of our infrastructure to constantly
offer our customers the best possible service. To cater to the growing needs of the communities we serve, we have
made inroads into the construction of a new Kuala Lumpur Gateway. Due to complete by the first quarter of 2023,
the RM200 million-facility is the largest local investment to date. It will be DHL Express' first fully auto sort depot in
Malaysia and the second of its kind in Southeast Asia after Singapore. Located at the KLIA Air Cargo Terminal 1
(KACT1), the gateway will nearly triple the size of its predecessor and will increase the shipment processing capacity
by more than 400%. The facility will be equipped with an automated sort system that can handle 10,000 packages
per hour, 24 hours a day, compared to the current 2,400 packages per hour.
Through these upgrades, we ensure sustained operational excellence to continue fulfilling our purpose of
connecting people and improving lives.

5. DHL PRODUCTS AND SOLUTIONS
We cater to all your needs when it comes to international business. We understand the importance of reliability and
time critical shipments to keep your business running smoothly.
TIME DEFINITE
DHL Express Worldwide
A door-to-door delivery of document and non-
document shipments generally by end day of the
next possible business day.
DHL Express 9:00*, 10:30*, 12:00*
A door-to-door export delivery before 9:00am or
12:00pm on the next possible business day. Pre
10:30am delivery is to US shipments only.
- Time critical international shipping needs
- Money back guarantee and proactive delivery
notification
DHL Express Domestic
A door-to-door domestic delivery of document and
non-document shipments generally by end day of
the next possible business day.
SAME DAY
DHL Jetline
A fully flexible and unaccompanied movement by air,
comprising a door-to-door domestic or international
delivery of shipments within the fastest possible
time, targeted at emergency business-to-business
needs. Please contact our sales representative for
more details.
DHL Same Day
A scheduled door-to-door pick-up and domestic or
international delivery of document shipments within
the very same day, targeted at emergency business-
to-business needs. Please contact our sales
representative for more details.

6. INDUSTRY SOLUTIONS
Break-Bulk Express
A door-to-door delivery of shipments that are
consolidated at origin, sent from one customs zone
to another, then deconsolidated by DHL at
destination before delivery to different addresses
within the same country or customs union. The
consolidated shipment is cleared as a single entry on
arrival at the destination facility.
Collect Return
An integrated solution for managing the forward
and reverse flows that is common to after-sales
programs within the High Tech industry. DHL
collects high value goods that require repair, deliver
these to a nominated repair vendor and when ready,
DHL returns the goods to the end user.
Medical Express
A transportation of time and temperature sensitive
shipments for the Life Science industry. The solution
comprises the outbound shipping of investigational
medicines and clinical supplies to clinics and
hospitals, through to the inbound return shipping of
patient specimens to laboratories and research
organizations.
Go Green
An additional service that allow customer to analyze
their environmental footprint and manage their
carbon emission. Customer opting for this service
will receive an annual certificate that identifying the
total amount of estimated carbon emission.
VALUE ADDED SERVICES
Shipment Insurance
Comprehensive protection for valuable shipments in
the unlikely event of physical damage or loss. In
addition, customer can agree an insurance premium
based on the value of the contents that will provide
even greater peace of mind.
Extended Liability
It provides coverage and compensation in the case
of lost when sending valuable documents such as
passports, visa application or regulatory certificates.
Neutral Delivery
A delivery service where allow shipper or importer
to maintain confidentiality over the declared value of
the goods. The delivery facility ensures any
shipment documentation that might reveal the value
of the goods is removed before delivery.
*Please call 1800 -888 -388 to confirm service capability.

7. SERVICES
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focused country guides, white papers such as 'The Ultimate B2B E-Commerce Guide', customer
and trend research and market intelligence tools can enable you to better understand your customers and shipping
requirements to take the next step in your e-commerce journey.
We help our customers go global with ease and speed to maximize the enormous potential of international e-
commerce
International e-commerce
The explosion in online shopping extends across borders, and this trend looks set to continue. DHL supports our
customers' international growth with:
• Global reach
• Express delivery options
• Flexible delivery options for receivers
• Duty billing options and customs expertise
• Consultative advice for our customers on how to increase sales and grow cross-border
Fast, flexible and easy
Consumers expect everything 'on demand' – anytime, anywhere. DHL shipping options give customers a distinct
competitive edge: over 90% of online consumers look at the available delivery options before going to the checkout,
and their decision is influenced by delivery speed, flexibility and ease.
On Demand Delivery
DHL's On Demand Delivery tool keeps receivers informed of shipment progress, allowing them to reschedule,
reroute, release or conveniently collect from a DHL Service Point. It is an innovative, easy-to use, mobile-friendly
service, especially for private or residential deliveries.
Designed to enhance the online shopper's experience, especially for private or residential deliveries, the service is
available globally, meaning consistent service standards and a harmonized user experience.
SHIPPING TOOLS
Making Shipping Easier
DHL Express offers a choice of electronic tools to suit even the most demanding requirements. We invest continually
in market-leading technologies to help users to manage and monitor shipments, create shipping labels, get quotes,
schedule courier pickups, and more. Our electronic solutions cover online and offline options, as well as integrated
solutions. In addition, we provide industry-specific solutions tailored for the Life Sciences and Technology sectors.

8. MyDHL+
MyDHL+ re-imagines the way the shipping business does business, by combining the tools and services our
customers use most. With the new mobile friendly and intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more quickly than ever – all in one visit, with one password and zero
headaches. MyDHL+ makes shipping incredibly easy to navigate the complexities of international shipping.
DHL Express Mobile
The DHL Express Mobile app lets you track your shipments and manage your deliveries all in one place. You can
locate the nearest DHL Service Point for parcel drop off or collection, and quickly check shipping rates too – right on
your smartphone. Advanced GPS location services and camera barcode scanning are also available. Download DHL
Express Mobile today, on Android or iPhone.
DHL Express Commerce
Take your website international with DHL Express Commerce. Offer your customers all the benefits of DHL Express
at your checkout in real-time. Import, manage and ship their orders quickly and efficiently with no complicated
development. Add the power of DHL Express to your e-commerce business quickly and easily, giving you the
competitive edge. DHL Express Commerce integrates with the biggest e-commerce platforms, including: Magento,
Shopify, WooCommerce, Amazon and eBay.
Customer Shipping Integration
Using EDI and XML Services enables you to incorporate DHL's online shipping capabilities into your own website,
warehouse or customer service application. This provides global shipment tracking while making it faster and easier
to access information about transit times, rates and courier bookings.
Specific Solutions
DHL offers additional capabilities for businesses requiring more specialized solutions – for example, its Medical
Express and Collect & Return services.
DHL Trade Automation Services (TAS)
DHL Trade Automation Services is an online tool that provides essential customs information to help you prepare
your shipments. Information available: Product Compliance, Goods Classification, Landed Cost Estimates, Trade
Documentation, Comparative Services, Restricted Party Screening. Please visit http://tas.dhl.com for more
information and to register for DHL Trade Automation Services.

9. PROHIBITED AND RESTRICTED GOODS
Prohibited Items
The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for
carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through
which the items may be carried. For international carriage there may be additional prohibited items specified by the
country of destination. DHL may at its sole discretion refuse to carry other items not listed below.
• Bullion (of any precious metal usually, but not limited to gold or silver in mass e.g. gold bars or ingots)
• Cash (current legal tender – bank notes, currency notes and coins)
• Complete firearms, ammunition, explosives / explosive devices including inert explosives and test pieces, air
guns, replica and imitation firearms or ammunition
• Human remains or ashes in any form
• Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal by-products and
derived products not intended for human consumption, prohibited for movement by the CITES Convention
and/or local law
• Counterfeit goods in breach of intellectual property rights (IPR)
• Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects)
• Loose lithium metal batteries under IATA PI968 section II
• Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
• Illegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or
hallucinogens. Cannabis or its derivatives
Restricted Items
The following items will NOT be accepted for carriage unless otherwise agreed to by DHL. To obtain such agreement
a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing
with the customer.
• Toy guns, firearm parts, firearm attachments, ammunition parts, Tasers or controlled military items firearm
attachments such as mountings, sights, night vision, gunstocks, silencers, torches, magazines, flash
suppressors and signature reduction devices
• Antiques and works of art with a shipment value in excess of €500,000
• Banderols / Tax stickers with a shipment value in excess of €500,000 (usually used on cigarettes or alcohol to

10. indicate that duties and/or taxes have been paid)
• Cannabis for medicinal purposes from bona fide pharmaceutical manufacturers with appropriate licences and
where lawful to ship, which must be in tablet or liquid form, may be carried with an approved business case. The
value of one shipment must not exceed €10,000
• Cigarettes, cigars, tobacco products and electronic cigarettes or accessories with a shipment value in excess of
€500,000
• Commemorative coins and medals, High Valuable Collectables, included but not limited to Comics or Books
(First Editions), Trading Cards, Stamps, Memorabilia with an individual value or total shipment value of €2,000
or more are restricted for carriage
• Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable
substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such
under International Air Transport Association regulations ("IATA"), the Agreement on Dangerous Goods by Road
("ADR") or International Maritime Dangerous Goods ("IMDG") regulations
• Financial and monetary commodities – examples include but are not limited to activated SIM cards for mobile
phones, blank or activated credit or cash dispenser cards, blank cheques, event tickets, lottery tickets, money or
postal orders, pre-paid phone cards, tickets (blank stock), traveller's cheques, vouchers/tokens, unused stamps
etc. Applicable to all shipments valued in excess of €500,000
• Furs
• Jewellery and watches and with individual values in excess of €5,000. The shipment must not exceed €100,000
• Hunting (Animal) trophies and animal's skins not intended for human consumption

11. PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1. Shipment Weight
• Please weigh and measure your shipment.
• If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight
exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes
up on the aircraft. This is a standard IATA method. To calculate the volumetric weight of your
shipment, simply multiply the length by height by width in centimeters, then divide the total sum by
5,000 for each piece in the shipment.
• Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this
calculation.
Note: DHL Express reserves the right to apply additional charges for services and conditions not specified in this guide.
2. Documentation required: waybill
• All shipments sent with DHL EXPRESS need to have a fully completed DHL waybill or label securely
attached to each piece. This will enable the successful movement of your shipment through the DHL
network. Each waybill or label is individually numbered to allow you to track your shipment from
collection through to delivery.
• Your shipment may also need to be accompanied by required customs documentation, such as an
invoice, as well as additional paperwork depending on the contents and value of the shipment and
the country you are sending to.
3. Documentation required: invoice
• A commercial or proforma invoice is required when sending non-document shipments to countries
and territories outside your origin country or customs union. This is essentially a declaration
containing all the details of a transaction and is used by customs authorities to assess if duties or
taxes are payable.
• A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
• A proforma invoice is used when sending goods of no commercial value (for example, when sending
samples).