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Devoteam logistics 16 presentation
- 1. Digital Transformation & the Logistics Industry Postal Services Forum Logistics 2016
- 2. 2 قوتنا مكامن... ...مباركا وطنا حبانا سبحانه هللا ...تمتلك بالدناضخمه استثمارية قدرات، ...هي بالدناللعالم بوابة أهم...بها تحيط و ...فيهالشريفان الحرماناألرض بقاع أطهر ،.. القتصادنا محركا تكون أن سنسعى و... أهمية المائية المعابر أكثر...
- 3. 0 1 2 3 4 Customs Infrastructure International shipments Logistics competence Tracking & tracing Timeliness Saudi Arabia (49) Malaysia (25) 3 بحلول أهدافنا من(1452هـ.2030م) •المرتبة من اللوجستية الخدمات أداء بمؤشر المملكة ترتيب تقدم(49)الى(25)عالميا و(1)إقليميا. Logistics Performance Indicator 27 29 30 49 52
- 4. Logistics Sector on the forefront of Digital Transformation 4 Digital Transformation is largely changing the Logitics Sector… And the Logistics Sector is leading the way in many areas of innovation and Digital Transformation and paving the way for many other industries…
- 5. GPS and Logistics – an Example 5 1969 1957 ~800 A.D 1978 1991 1999 • GPS remained a military technology for the better part of the last century • It was not allowed for commercial use until 1989, and did not become an open-for-all technology until 1998 • Logistics sector was a pioneer of the technology for civil and commercial applications and one of its early benefactors .
- 6. Digital Transformation Engagement Approach The typical journey of Digital Transformation Drivers for Transformation Client Transformation Journey Enablement Of Transformation Implementation of Transformation Design & Setup of the Transformation
- 7. Devoteam, “The Digital Transformakers” “entrepreneurs in disruptive technology” 7 At Devoteam we deliver innovative Business & technology consulting & Solutions for business, to make our clients “Win their Digital Battle & Succeed in Implementing their Strategy” • 20 years of transformation experience Listed on Euronext Business Digital Transformation IT Services Transformation IT Infrastructure Transformation IT Service Management DevOps Agile Client Relationship Operations Efficiency 20151995 2005 443M € Turnover in 2014 20 Countries 3600 Professionals Cloud Data Data Centres Security Internet
- 8. A Devoteam Example.. 8 The Strategic Equation of the French Post: Volumes are falling, but French Post is reinventing itself with new innovative services
- 9. A Devoteam Example… 9 Empower and extend the Post Man role by Digital Transformation 80,000 Postmen fleet distributed across France Dematerialization and optimization fo the postman delivery round: • Increased productivity by route optimization • Cost saving on commute costs and increased accuracy • Greener operations The postmat is not a mail distributor only anymore, the postman ensures digital and physical flows to meet and delivers them to the clients’ locations: • Enabled innovation in service offering • Extended the role of the postman to a service enabler of different services not just post delivery • Improved working conditions and increased loyalty and satisfaction among customers and postmet
- 10. A Devoteam Example… 10 Helping the world’s largest container shipping operator achieve Digital Mastery • “One Click Shipping” initiative: fundamental rethinking of the business model and customer interaction using digital means with the following principles in mind: o Support the business strategy of providing end customers “ease of business” by delivering new customer-centric eBusiness applications o Build the future IT platform with the focus on Service Oriented Architecture and enterprise components o Test a new delivery model for IT projects, with a focus on in-sourcing of capabilities and management o Deliver an IT project, using agile development as a framework “…vision has been to re-think our approach to customer applications and technology use. We have succeeded” Maersk Line Director Customer satisfaction and Net Promoter Score The digital booking process and eBookings increase Reduction of customer claims and disputes
- 11. 11 10 years of transformation experience Technology Consulting IT Transformation Business Digital Transformation 20152004 2005 100+Blue-chip Customer 4Countries 200+Consultants & Experts Transformation Management Program Management Establishment “Largest ICT consulting company in KSA for 2014 as per IDC” In the Middle East our team has Conducted more than 300 “ Business Digital& IT Transformation “ projects for the leading organizations in the region. Led the implementation of the largest IT Service Excellence platforms for 5 of the major Telecom operators and more than 20 leading organizations in the region Implemented & operated Strategy & Program management offices for more than 50 leading organizations projects that are worth more than 15 billion SAR Devoteam in the Middle East, “The Digital Transformakers” “entrepreneurs in disruptive technology”
- 12. DEVOTEAM SERVICE OFFERING Transformational Services Offering
- 13. Digital Transformation Engagement Approach 13 How do we Engage with Our Clients (using the Transformation wheel) Drivers for Transformation • Strategy Execution Office • Program Management Office (Governance) • Architecture Management Office • QA Management Office • Change Management Office • ITSM • Monitoring & Asset Management • Cloud Management & Automation • Workload Automation • BI & Dashboards • Software AG Devoteam Engagement Approach Transformation Management Office Establishment (including tools) Enablement Of Transformation Systems Implementation Transformation Implementation Support Implementation of Transformation Design & Setup of the Transformation • Provide Operations teams to support (SEO, PMO, AMO, CMO) • Provide Operation teams to support Implemented Tools (BMC, EPM, SWAG) Vision, Roadmap & Setup of Transformation (Vision , Strategy, Need, Pain)
- 14. Adnan Abu Serrieh Consulting Director Adnan.abuserrieh@devoteam.fr T : +966 11 462 8444 M : +966 54 009 5889
Editor's Notes
- Our Client Transformation journey is composed of Drivers for the Transformation . This is the vision/ strategy / pain or need that will drive the transformation Design & Setup of the transformation. This is the stage where the Transformation journey will be designed and the roadmap for implementation will be designed. This roadmap will include the initiatives that are needed to be implemented to achieve the transformation Enablement Of Transformation. This is stage where the client will develop the organization that will help manage the transformation implementation Implementation of the Transformation . This is the phase where the transformation is implemented. And all the initiatives outlined in the “Design & Setup “ stage are implemented
- At Devoteam, we have been delivering innovative Business & Technology consulting & Solutions for business for 20 years. With a focus to help our clients Win their digital Battle & Succeed in Implementing their Business Strategy Our heritage is a reflection of the fact that we have always led the way when it comes to disruptive technologies … over the last 20 years we have been involved in 3 major waves of transformation: We started with the infrastructure transformation 20 years ago, by supporting the IP revolution. Today, we help our clients create a platform strong enough to support digital within the company. Next, the industrialization of IT, taking into account ITIL standards to normalize and put in place the service logic. This positioned the IT department as a service broker by integrating the external services of the cloud. Finally, the digital transformation of practices through technology like mobility and company social networks that put the user at the center of their thinking. Our 20 years of existence anchored in technologies that will enable our clients business to flourish, accordingly our focus now is help you win the digital battle with a unique consideration of its impact on your systems and structures.
- Devoteam in the Middle East Devoteam was established in the Middle East in 2004 and started its operation in 2005. Over the last 10 years our journey in the Middle East was focused on helping our clients win their battel when it comes to technology and strategy management using technology. We started our operations helping our clients align their ICT investments with their Business. Moving forward we were engaged in the digital transformation of our clients universe, whether at the business level or the IT level. Over the last 10 years our team were involved in Conducted more than 300 “Digital Business & IT Transformation “ projects for the leading organizations in the region. Led the implementation of the largest IT Service Excellence platforms for 5 of the major Telecom operators and more than 20 leading organizations in the region Implemented & operated Strategy & Program management offices for more than 50 leading organizations projects that are worth more than 15 billion SAR
- The question now is “ How do we Help our Clients win the Digital battle & Succeed in Implementing their Business Strategy“ We do that through our Transformational Services offering and our Engagement approach that are presented in this slide as well as the next two slides Devoteam Positioning Ahead of discussing our Services it is very important that touch base on our positioning and the way we want our clients to look at us. Our Positioning & Services are focused on bringing the right value to our clients. At the heart of our service offering is our client’s transformation agenda. Our clients business transformation is the driver for the change and hence the initiator for the Digital transformation journey. Please note that “ Business Transformation” could be driven by a new vision, new strategy, a business need, challenge or pain. What do we do as Devoteam ? In a changing world where “Digital” is becoming the norm and it is involved in everything we do in life, this is also affecting our clients, their customers are working differently, their people are working differently, their competition are innovating differently…. Our clients are in the middle of a fighting battle….. Our role as Devoteam is to Help them Win their Digital Battle & succeed in implementing their business strategy . Clients need to align with all these changes and be able to succeed. Our role is to help them achieve that. How do we do that in Devoteam ? Through the clear understanding of our clients environment, their vision, objectives, aspiration challenges, need and / or pains we help our clients Design, Select, Manage & Implement the right Technology (and associated Processes & Organization) needed for our clients to win their “Digital Battle” Our Services In alignment with our Positioning as the Digital Transformakers who’s mission is to help their clients “Win their Digital battle” Our Services are designed in three main transformational domains that cover our client needs throughout the transformation journey. Business Digital Transformation IT Transformation Transformation Management Below is a brief description for all three domains that represent the core of our service offering Business Digital Transformation Digitalization is an aim for any business. Business who succeeded in riding the digital wagon managed to achieve 30-40% better performance results than those who did not. Business Digital transformation is focused on enhancing the business performance in 4 main domains Their customer experience. How can we make it better, faster, more agile, and more productive (Example:- the enablement of e – services in more than 50 government entities) Their Business operations performance. The focus here is to enhance the return on assets for our clients. This being the ultimate objective of any business. This will be achieved by reducing their cost, enabling them to operate more efficient, faster and more agile xample :- Tabadul, CCHI, SWCC, MoHajj, ERP selection for several clients) Their Analytical and business intelligence capabilities . A major element in the success of any business is the ability of the management to make the right decisions ate the right time. This will only happen when you have the right platform that will ensure that management have access to all the business data that is needed (Example :- ADA project ) The innovation in their Business Operating model. This is focused to deliver to the clients new way of delivering their services and charge for it. Innovation outcome could impact the whole organization or it could be focused on one of the above elements in the Business digital transformation. Hence the outcome could be changing the whole operating model similar to our experince with CCHI, GACA IT and Tabadul, our it could be focused on a specific area of the business similar to what we did for the ministry of Hajj where our work was mainly on changing the engagement approach used by the pilgrims coming to Mecca (Example:- CCHI, GACA, Tabadul, MoHajj) Our Business Digital Transformation offering is focused on helping our clients select the right solutions to address their needs and achieve their visions in the above mentioned domains. As well as work with them to see these solutions through to success and full fledged operations. IT Transformation Driven by the Business Digital transformation our clients need to transform their IT department to help drive the business requirements, accordingly IT departments require transformation and hence the focus of our second Service Offering pillar is based on addressing this via the following four domains IT Strategy & Procurement (Example :- GACA, SWCC, MOA, MCS, …etc.) Governance Risk & Security (GRC) Cloud Transformation (Example :- Mobily) IT Operation excellence ( Example :- STC, Mobily, Oreedoo, Abu Dhabi Police, ADIA, MOI, …etc.) The above mentioned four domains are meant to ensure that the IT department is transformed in a manner that will ensure its new positioning being the center of the Digital change and the partner for the business success Transformation Management Office After all the planning that we do for our clients to help them drive their Transformation, they are in need to establish the right governance to manage the execution of the developed transformation plans. Our approach to help our clients develop the right platform to manage their transformation journey, and we do that through the establishment of specialized offices/ functions to manage transformation. These are Strategy management office (Example SWCC, …. Portfolio & Program management office Architecture Management office Quality Assurance Management Office Change Management Office
- Devoteam Engagement Approach & Mapping of the Service Portfolio Our engagement approach is derived from the transformation journey of our clients. In this slide we will show how our services are mapped to our client “transformation Journey “ stages As a reminder our Client Transformation journey is composed of Drivers for the Transformation . This is the vision/ strategy / pain or need that will drive the transformation Design & Setup of the transformation. This is the stage where the Transformation journey will be designed and the roadmap for implementation will be designed. This roadmap will include the initiatives that are needed to be implemented to achieve the transformation Enablement Of Transformation. This is stage where the client will develop the organization that will help manage the transformation implementation Implementation of the Transformation . This is the phase where the transformation is implemented. And all the initiatives outlined in the “Design & Setup “ stage are implemented Devoteam Engagement Approach ( How does it all fit together ) In Devoteam we align our Services with our clients’ transformation journey. The below description will provide insight on how it is all set together Drivers for the Transformation Journey This is the first step of our engagement. We call this step “ State of Departure Analysis” This is extremely important step because it help us to map our clients objectives / strategy into our Transformation Wheel that represent the platform used as an input to the next phase As outlined in the transformation wheel any client objective, strategy vision or even specific KPI has to fall in one or more of the following six categories of the Transformation wheel. These categories are Enhance Financial performance ( is our client focus on reducing cost enhancing revenue, and / or better return on assets ) Enhance Existing business Customer Service performance ( is our client focus to enhance the way his organization are serving their client using the same processes that they have today) Enhance Existing business Service delivery performance ( is our client focus to enhance the way his organization are delivering on their services, the performance of their operations using the same processes that they have today) Enhance Existing business Management performance ( is our client focus to enhance the way his organization are using the data from the operation to make better decisions ) enhance the performance of all above business domains through Innovation ( is our clients looking for a total new way to enhance their business whether on their customer service, operations or even their operating model) Enhance the IT performance ( is our client focus to ensure that his IT department is at a stage that is able to deliver what the business is in need for Accordingly and once the elements of the transformation wheel are filled with our client objectives then we have clarity on the “State of Departure” of the project and that will allow us to move clearly to the next phase of the project. Please note that the objective of this phase ( State of Departure Analysis) is to understand what are the drivers behind their request for the transformation. The objective of this initial phase is to answer the question “What do our clients really want to achieve from this specific transformation journey ?” . The outcome of this phase will be the right input to our team to design the approach to be used to deliver the service offering that will help[ the client achieve their objectives (Please refer to Transformation Wheel description) Please note that in certain cases this stage could be chargeable to the client specially when the client need, vision or pain is high level and it needs work to be done to outline it properly … at that stage we can offer the client a visioning stage or an assessment stage for a short period ( 4 to 6 weeks) to help articulate the vision into clear objectives that can be mapped to our service offering Design & Setup of the Transformation:- This is a very important step in the transformation journey of our clients. In this step we will design and setup the transformation journey based on our service offering. It is to be noticed that all our Service offerings need to pass through this stage. Our Service offerings are divided into three types Services that will continue from the design stage to the enablement of the implementation all the way to the implementation ( such as the Transformation Management Office) Services that will move directly from the design stage to the Implementation stage without having a component at the enablement stage ( such as the ITSE, Cloud, Business Process automation) services Services that will trigger another type of service offering at the end of the design stage ( such as IT strategy, once done it will trigger a Transformation Management service offering or ITSE service offering,… ets.) This step has to be fully aligned with the first step in the client transformation journey The outcome of this phase will be Either a set of initiatives that the client will need to implement in order to achieve the objectives that will eventually address the reason for the change and ensure that we have the right results to meet the initial vision. These initiatives will be focused around defining the Business architecture for the services that need to be digitalized The needed technology to address the change in any of the 4 main business domains discussed above. The needed organizational change The governance rules that are needed to ensure the alignment of the new platform The strategy for the IT department including the design of any IT related initiatives in domains such as Risk & Security, Cloud, and ITSE Or it will be the architecture for the services that will be used in the next phases ( such as the design of the PMO or the architecture of the software implementation) Enablement of Transformation:- As it is outlined in our client transformation journey, and once the design and setup phase is done and just before we start the Implementation of the Transformation, our clients will move into the “Enablement of the Transformation” phase. In this phase our services focus is on the setting and establishment of the “Transformation Management Office “ that is composed of several sub offices that will eventually manage all the initiatives that will be implemented. These sub offices are Strategy Management Office Program management office EA management office QA management office Change Management office Implementation of tools needed to operate these offices is also included in this phase Implementation of Transformation The forth phase of the transformation journey is related to the implementation of the transformation initiatives. In this phase we offer the following services Implementation of the following systems ITSM systems … using BMC technology Monitoring Systems … Using BMC technology Asset Management … Using BMC technology Cloud Management ….. Using BMC technology Software AG software and systems Any other additional software that we elect to include as part of our service offering Provide operations team to support the Transformation offices Provide operations team to support the systems that we implemented