The document outlines a comprehensive approach to IT infrastructure management, emphasizing partnership, agility, and customer service excellence. It details a journey from initial assessment and design to ongoing support and optimization of IT services, employing a vendor-independent model and global coverage. CAE Technology Services positions itself as a trusted guide, committed to delivering value and ensuring a smooth technology journey for businesses.

1. CONQUERYOURITDEMANDS

2. Journey
to the summit
via cloud
Journey
to the summit
without
cloud
view from the summit
Management
Trending and Optimisation
Orchestration
Technology and Service Roadmaps
the Journey
Consulting (Design, Installation,
Integration, Testing)
Audit / Assessment
Configuration
Disposal
Service Desk
Support and Warranty
Monitoring
base camp
Relationship Management
Service Level Management
Asset Management
Change Control
Continual Service Improvement
Knowledge Base
Reporting

3. Managing any IT infrastructure involves constantly evolving challenges, which can
equate to an uphill struggle. Trust is paramount when you need a guide. We will be
there with you in close partnership on your journey to bring your business to the peak of
what you can achieve, enabling you to enjoy the view from a solid vantage point.
Agility is a combination of Professional and Managed Services brought to you by CAE,
an award winning organisation and leading technology reseller recognised for its
support capability and customer service excellence.
Base Camp
Effective planning. Teamwork. Communication and Knowledge. All key to any business journey.
Establishing these at the company foothills means they remain with you towards the summit.
The journey
Obstacles? No problem. Think strategy, from initial design to physical installation. We manage. We deliver. We
provide that crucial Service Desk for the lifetime of an installation, augmented by remote and on-site engineering.
View from the summit
Arrival. Time to survey success from the peak and make plans, ultimately for the integration of your complete
IT strategy, across your whole business infrastructure.
ELEVATE YOUR VIEW
AGILITY–CONQUerYOURITDEMANDS
climbequipped
we offer:
Understanding of all the complex elements
of your business and align services to your
requirements and objectives.
Flexible, global 24/7 coverage with
service levels and guarantees matched to
business outcomes.
Support in all areas of your infrastructure
incorporating your Datacentre, Network,
Security and Devices.
we are:
Available throughout the UK, Europe and
Worldwide.
Vendor independent.
A service delivered from a UK Service Desk
utilising remote and onsite resources.
we use:
Partnership with the manufacturers,
leveraging the best knowledge, logistics,
resources and tools.
Common management platforms that deliver
consistent service whether on-site, in the
Cloud or as part of a hybrid solution.
Processes based on ITIL v3 and ISO20000
standards, including both Prince 2 and
TOGAF methodologies.

4. CAE TechnologyServices
CAE House
Colonial Way
Watford
Hertfordshire
WD24 4PT
t: 0845 643 0033 f: 01923 243358
e:technology.together@caeuk.com
www.caeuk.com
Through our Commitment, Agility and Energy
we aim to earn our customers, partners and
employees trust and loyalty; making us the choice
for delivering technology services and setting
the standard that others aspire to.
C is for Committed – building trusted long term partnerships and consistently
delivering value using the best possible technology solutions.
A is for Agile – offering trustworthy services and support
for your technology journey
E is for Energetic – a passionate team with a ‘can do’ attitude.
Constantly striving to improve
Our Solutions:
• Datacentre Essentials • The Adaptable Workspace
• Video Enhanced Collaboration • Eco Efficiency
• Visitor Experience • Cloud Flexibility